Ericsson Premium User manual

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Premium Telephone
BusinessPhone Communication Platform
User Guide

Welcome
BusinessPhone – Premium Telephone2
Welcome Welcome to the User Guide for the Ericsson Analog Premium phone
in the BusinessPhone Communication Platform from Ericsson. The
BusinessPhone Communication Platform consists of:
•BusinessPhone 50
•BusinessPhone 128i
•BusinessPhone 250
The features described in this User Guide are related to version 5.1
of the BusinessPhone Communication Platform. Some might not
work in earlier versions of the system and/or might be protected by
a hardware dongle that has to be bought separately.
This guide will demonstrate how the Analog Premium phone helps
you access the functions of the BusinessPhone Communication
Platform.
The latest version of this User Guide can also be downloaded from:
http://www.ericsson.com/enterprise/archive/manuals.shtml
Note: Since the Ericsson Analog Premium telephone easily
can be switched between pulse and tone dialling it can be
connected to all types of telephone exchanges, but
remember that analog telephones must be connected to
analog lines.
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Hereby, Ericsson Austria GmbH, A-1121 Vienna, declares that this
telephone, is in conformity with the essential requirements and
other relevant provisions of the R&TTE directive 1999/5/EC.
EN/LZTBS 151 301 R1A
© Ericsson Austria GmbH 2002
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher.

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Quick Reference Guide and Quick Reference Card
–Premium Telephone
Analog telephone for BusinessPhone Communication Platform
Answer calls
Answer: Lift handset
Answer on another
extension: Lift handset Ext. No. 6
Make calls
Internal calls: Lift handset Ext. No.
External calls: Lift handset 0
External No.
Common
abbreviated number: Lift handset Abbreviated No.
Individual abbreviated
number: Lift handset **
Abbreviated No. 0-9
Last external
number redial: Lift handset r
You get busy tone or no answer
Automatic call-back: 5Replace handset
Lift handset when called back
Camp-on: 4Keep handset off hook
Intrusion: 8
Conference
Ongoing
conversation: yCall 3rd party
y(To establish)
Replace handset (To leave)
Inquiry
Ongoing conversation: yCall 3rd party
Refer back
Switch between calls: y2
To terminate: y1
Transfer
Transfer a call: yCall 3rd party
Replace handset
Before or after answer)
Tandem configuration
Activate: Lift handset *28#
Replace handset
Deactivate: Lift handset #28#
Replace handset
Transfer a call
between members: yOwn directory No.
Replace handset
Reminder
Reminder (24 hours): Lift handset *32*
Reminder time #
Cancel reminder: Lift handset #32#
Account number
Costs on a selected
account no.: Lift handset *9*
Account number #
DISA and Message check:
DISA number Message system
Password
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Company number

Quick Reference Guide and Quick Reference Card –Premium Telephone
Call forwarding
Fixed diversion: Lift handset *21#
Internal diversion: Lift handset *21*
New No. #
Cancel: Lift handset #21#
Follow me, re-direct
from answering
extension: Lift handset *21*
Own No. *New No. #
Cancel: Lift handset #21*
Own No. #
Bypass call forwarding: Lift handset *60*
Ext. No. #
External diversion:
Program: Lift handset *22*
Line access code
External No. #
Cancel: Lift handset #22#
Re-activate: Lift handset *22*#
Messages
“Call me”:9#
Voice: 99Speak
Play-back: *
Re-record: 9Speak
Send: #
Receive messages: Lift handset *59#
Information
Enter information
(pre-text): Lift handset *23*
Enter “Info code”and
“Completing info”
(see below) #
Info code Completing info
Time of return 1. hour (00-23) minute (00-59)
Date of return 2. month (01-12) day (01-31)
Lunch 3. back at, hour minute
Meeting 4. back at, hour minute
Vacation 5. back, month day
Illness 6. back, month day
Individual abbreviated numbers
**0..................................................................
**1..................................................................
**2..................................................................
**3..................................................................
**4..................................................................
**5..................................................................
**6..................................................................
**7..................................................................
**8..................................................................
**9..................................................................
1
Special account numbers for business calls:
Account numberProject name
2
3
4
This is a part of EN/LZTBS 151 301 R1A
This is a part of EN/LZTBS 151 301 R1A. Subject to alteration without prior notice.

5BusinessPhone –Premium Telephone
Table of Contents
Table of Contents
page
Description ....................................................... 6
Incoming Calls ................................................. 9
Outgoing Calls ............................................... 11
During Calls .................................................... 14
Call Forwarding .............................................. 18
Information ..................................................... 23
Internal Messages .......................................... 26
Mailbox System .............................................. 31
Abbreviated Numbers .................................... 35
Group Facilities .............................................. 38
Other Useful Facilities ..................................... 41
Date and Time ............................................... 47
Security .......................................................... 48
Least Cost Routing ........................................ 51
Audible Adjustments ...................................... 52
Tones and Signals .......................................... 54
Useful Hints .................................................... 56
Installation ...................................................... 57
Troubleshooting .............................................. 60
Glossary ......................................................... 61
Index .............................................................. 63
Telephone Toolbox and Voice Guide ............... 65

Description
BusinessPhone –Premium Telephone6
Description
1Display
16 characters. Indicates call duration or date and time.
15
14 13
1
8910
11
12
2
5
4
76
16
18
17
(bottom side)
3

7BusinessPhone –Premium Telephone
Description
2 Programmable keys
Ten keys for storing frequently called numbers. You can store two
numbers per key (upper and lower), see section “Abbreviated
Numbers”on page 35.
3 Message waiting LED
A flashing light indicates a waiting message. See section “Internal
Messages”on page 26.
Note: This function is only valid for the Dialog 3185 MW
(Article number DBVA 404 4053/208 R1A).
4 Mute
To switch the microphone on or off. See section “During Calls”on
page 14.
5 Handset and speaker volume
To adjust the volume. See section “Audible Adjustments”on
page 52.
6 R-key
Used for example to make an inquiry, to transfer a call or to
establish a conference, see section “During Calls”on page 14. Can
be set to two different modes, see section “Audible Adjustments”
on page 52.
7 Line / Loudspeaker on/off
a. Line key for in and outgoing calls.
b. Loudspeaker on or off. See section “During Calls”on page 14.
8 Program
Storing numbers. See section “Abbreviated Numbers”on page 35.
Setting the clock. See section “Other Useful Facilities”on page 41.
9 Tone
Temporary change to tone dialling. See section “During Calls”on
page 14.
10 Last number redial / Pause key
a. Redial last number dialled.
b. Insert a pause if you have to wait for dial tone.
11 Ringing signal volume
Adjust ringing signal volume. See section “Audible Adjustments”on
page 52.
12 Ringing signal character
Adjust ringing signal character. See section “Audible Adjustments”
on page 52.

Description
BusinessPhone –Premium Telephone8
13 Tone / Pulse dialling
Switch between tone or pulse dialling. See section “Audible
Adjustments”on page 52.
14 Flash / Earth mode
Switch between “flash”(timed break) or “earth”mode for the R-key.
See section “Audible Adjustments”on page 52.
15 Clock on/off
See section “Date and Time”on page 47.
16 Loudspeaker
17 Microphone
18 Handset with hearing aid function
See section “Audible Adjustments”on page 52.
Please note: The handset may retain small metal objects
in the earcap region.

9BusinessPhone –Premium Telephone
Incoming Calls
Incoming Calls
A ringing signal indicates an incoming internal- or external call.
Answer calls
uLift the handset
On another extension
You can answer a call to another extension from any phone in your
office.
uz Lift the handset and call the ringing extension
You receive busy tone.
6Press

Incoming Calls
BusinessPhone –Premium Telephone10
Answer a second call
A call waiting tone will inform you, during a conversation, that a
second call is waiting on your phone. (See also Camp-on).
You have two options.
Option 1:
Finish the ongoing call:
dReplace the handset
The new call will be signalled on your phone.
uLift the handset to receive the new call
Option 2:
Ask your conversation partner to wait:
yd Press and replace the handset
The waiting call will be signalled on your phone.
uLift the handset to receive the new call
After finishing the new call:
dReplace the handset
Your first call will be signalled on your phone.
uLift the handset to receive the first call again
Handsfree
You can also answer calls handsfree.
lPress without lifting the handset
You are connected to the caller via the loudspeaker and
microphone.
(lPress to terminate a handsfree call

11BusinessPhone –Premium Telephone
Outgoing Calls
Outgoing Calls
Sometimes you make a call but the person is not available. These
functions will help you in your attempts to establish contact with the
called party.
Make calls
How to make internal and external calls.
uLift the handset and dial either:
zAn extension number to make an internal call,
or
0z The digit(s) for external call access and the external number
Note: Which digit to press for external call access,
depends on the configuration of the system.
dReplace the handset to end the call
Note: You can make your calls faster, using common
abbreviated numbers and by programming your own
abbreviated numbers.
Wait for dial tone
Sometimes it is required to wait for a new dialling tone after dialling
the prefix digit when making an external call. In such situations, you
must store the pause for a new dial tone into the number:
rPress

Outgoing Calls
BusinessPhone –Premium Telephone12
Handsfree
You can also make handsfree calls.
lPress without lifting the handset
zDial the number
You are connected to the caller via the loudspeaker and
microphone.
(lPress to terminate a handsfree call
Last external number redial
When you initiate an external call the system automatically stores all
the dialled digits, irrespective of whether the call was successful or
not. Stored numbers can consist of maximum 31 digits.
Note: To redial a number that incorporates a wait for a new
dial tone, you must indicate to the telephone where in the
number it must pause and wait for the new dial tone. To do
this, press the redial-key at the proper place in the number.
See section “Make calls”on page 11.
ur Lift the handset and press to redial last dialled external
number
Automatic call-back
You call an extension and receive busy tone or get no answer.
This can also be used if no external line is free:
5Press
Verification tone.
dReplace the handset
You are called back if the extension finishes the ongoing call or the
next time the extension finishes a new call. You have to answer
within eight seconds otherwise the call-back service is cancelled.
uLift the handset when you are called back
The requested extension is called automatically.

13BusinessPhone –Premium Telephone
Outgoing Calls
Busy extension
You call an extension and receive busy tone.
Camp-on
You can notify a busy extension of your call by a muted ringing call
(if this function is allowed).
4Press to camp-on
(Keep handset off hook) When the called extension replaces the
handset it will be called automatically.
Note: If you receive the busy tone again, the desired
extension does not allow camp-on.
Intrusion
You can intrude on an ongoing call on a busy extension (if this
function is allowed).
8Press to intrude
Intrusion tone is heard and a three-party call is established.
When the called extension replaces the handset and you keep off
hook, the called extension will be recalled automatically.
Note: If you still hear the busy tone, then your extension
does not have the authority to intrude or the desired
extension is protected against intrusion.
Call timer
When you make an outgoing call, the call timer starts after 4
seconds, showing the duration of your call. When the call is
finished the duration is displayed for 15 seconds.
If you want to see the duration of your last call (idle phone):
uP Lift the handset and press
Display example:
00:00:35

During Calls
BusinessPhone –Premium Telephone14
During Calls
The BusinessPhone Communication Platform allows you to handle
calls in many different ways. You can for instance make an inquiry,
transfer the call or create a conference.
Monitoring
You have an ongoing conversation via the handset.
lPress to switch the loudspeaker on
dReplace the handset
The loudspeaker monitors the call.
Note: When the loudspeaker is on, the microphone is
automatically switched off in the handset. You can adjust
the volume, see section “Audible Adjustments”on page 52.
(lPress to end the call
From monitoring to handset
uLift the handset
Continue your conversation via the handset.

15BusinessPhone –Premium Telephone
During Calls
Mute
You have an ongoing conversation.
mPress to switch the microphone on or off
When the lamp lights, the caller will not be able to hear the
conversation in your room.
Inquiry
During an ongoing conversation you like to make an inquiry to an
internal or external party.
yPress
The first call is put on hold.
zCall the third party
When the third party answers you can switch between the calls,
create a conference and end one of the calls.
Refer back
You can switch between connected parties:
y2 Switch between calls
y1 Press to terminate
The ongoing call is terminated. The other call is connected.
Note: Sometimes the “R”-key must be pressed twice. If no
speech connection could be established, it may take a few
seconds until you are re-connected to the original call.
Whether you can put internal calls on hold or transfer calls
to external lines depends on the configuration of your PBX.
Consult your system administrator.

During Calls
BusinessPhone –Premium Telephone16
Transfer
You have an ongoing internal or external conversation and you
want to transfer the ongoing call.
yPress
zCall the third party
You can transfer the call before answer or wait for answer
Note: Make sure, that you are connected to the desired
party. Please read the notes and warnings in section “Useful
Hints”on page 56.
dReplace the handset
The call is transferred.
Transfer to a busy extension
You can even transfer calls to busy extensions. The other party will
hear a muted signal (camp-on), and the call will be extended, as
soon as the ongoing call is terminated (if camp-on is allowed).
Call-back
You are called back, if you have transferred an external call and the
other extension has not answered the call within a certain time.
Your telephone will ring again.

17BusinessPhone –Premium Telephone
During Calls
Conference
You have an ongoing conversation and you want to establish a
telephone conference.
yPress
zCall the third party
y3 Press to establish a three party conference
Now you have established a three party conference. To mark the
conference, all conference members will hear a periodical
conference tone.
Repeat the procedure to include other persons to the
conference
In this way, you can include up to six parties in a conversation.
How many of them can be external callers depends on the
programming of the system.
dReplace the handset to leave the conference
Dial mode
If your telephone is in the pulse dialling mode, and you want to use
any of the automated data services that require tone dialling, you
can switch temporarily to tone dialling during a call, e.g. when
calling interactive tele services or controlling telephone answering
machines remotely.
Note: After you end the call, dialling is reset to pulse
dialling.
tPress to switch to tones

Call Forwarding
BusinessPhone –Premium Telephone18
Call Forwarding
When you are not available to take calls or decide to answer your
calls on another extension, it is useful to forward your calls to an
alternate answering position.
If you urgently need to talk to someone who has forwarded his
calls, the system is also equipped with a bypass function.
Depending on the type of diversion you are also able to record your
personal greeting, see section “Personal greeting”on page 34.
Note: You can still make calls as usual.
Diversion on no reply
If you are not available to answer incoming calls (internal or
external), your system administrator can program your extension to
automatically divert calls to a programmed diversion address
(default time: 15 seconds).
Diversion on busy
If your extension is busy and you receive an incoming call (internal
or external), your system administrator can program your extension
to automatically divert the call to a programmed diversion address.

19BusinessPhone –Premium Telephone
Call Forwarding
Fixed diversion
This function directs your calls to a pre-programmed answering
position (e.g. secretary).
Activate fixed diversion
u*21# Lift the handset and dial to activate diversion
Cancel diversion
u#21# Lift the handset and dial to cancel diversion
Individual diversion
This feature gives you the possibility to divert your calls to internal
and external positions, e.g. to any directory number, a colleague’s
extension, an external number or a common abbreviated number
(e.g. your car telephone).
Note: In order to prevent misuse, individual external
diversion can be blocked for your extension, see section
“Security”on page 48.
Program and activate internal diversion
Divert your calls to an internal position.
uLift the handset
*21* Dial
zEnter the new diversion address
#Press to activate the individual diversion
Verification tone. You can make outgoing calls as usual.
A special dial tone reminds you that “Call forwarding”is active.
Note: An individual internal diversion cannot be activated if
an individual external diversion is already activated.

Call Forwarding
BusinessPhone –Premium Telephone20
Cancel internal diversion
uLift the handset
#21# Dial
Program and activate a new external diversion address
To set a new individual external diversion address:
uLift the handset
*22* Dial
0zDial the digit(s) for external call access and enter the new
external diversion address
A maximum of 24 digits.
Note: If your public network requires waiting for a second
dial tone, press “*”.
#Press to activate the individual diversion
Verification tone.
Note: Individual external diversion can also be used via the DISA
function, see section “Other Useful Facilities”on page 41.
Cancel external diversion
uLift the handset
#22# Dial
Note: The programmed diversion address is not removed
from the memory, the diversion is just inactive.
Re-activate external diversion
Divert your calls to an external position.
uLift the handset
*22*# Dial to activate the programmed external diversion
You can make outgoing calls as usual. A special dial tone reminds
you that “Call forwarding”is active.