ESI ESI-1000 User manual

ESI Communications Servers
ESI-1000 • ESI-600 • ESI-200 • ESI-100 • ESI-50
Hardware Installation Manual
0450-1049
Rev. J
Copyright © 2009 ESI (Estech Systems, Inc.).
IVX is a registered trademark of Estech Systems, Inc. Ethernet is a registered trademark of
Xerox Corporation. Motorola and ColdFire are registered trademarks of Motorola, Inc. Rayovac is a
registered trademark of Rayovac Corporation. Act! is a registered trademark of Symantec
Corporation. Goldmine is a trademark of Goldmine Software Corporation. Microsoft, Windows, NT
and Outlook are registered trademarks of Microsoft Corporation. Panasonic and DBS are registered
trademarks of Matsushita Electric Corporation of America. Novell and Netware are registered
trademarks of Novell, Inc. Smart Jack is a trademark of Westell Technologies, Inc. Information
contained herein is subject to change without notice. Certain features described herein may not be
available at initial release. ESI products are protected by various U.S. Patents, granted and pending.
Visit ESI on the Web at www.esi-estech.com.

Contents
Overview........................................................................A.1
Cabinetcomponents..............................................................A.1
Base Cabinet......................................................................... A.1
Expansion Cabinets...............................................................A.2
Main board.............................................................................A.2
Backplane..............................................................................A.2
Memory Module.....................................................................A.3
Power supply.........................................................................A.3
Port card options....................................................................A.4
NSP.......................................................................................A.7
Phones...........................................................................B.1
Digital phone models .............................................................B.1
IP Phone models...................................................................B.2
ESI Cordless Handsets..........................................................B.3
Expansion Consoles..............................................................B.3
Feature Phone overlays.........................................................B.4
VIP Softphone........................................................................B.4
Licensing.......................................................................C.1
System capacities.........................................................D.1
Cautions and regulatory information..........................E.1
Cautions ................................................................................E.1
Regulatory information...........................................................E.2
Hardware installation: ESI-1000, ESI-600, ESI-200.... F.1
Site location............................................................................F.1
Mounting thecabinet(s)...........................................................F.1
Expansion Cabinet installation................................................F.2
Port card installation................................................................F.2
About replacing port cards......................................................F.4
Memory Module installation or replacement............................F.5
Removing the Memory Module from the main board..............F.8
Mirrored Memory Module........................................................F.9
LED functions .......................................................................F.15
ESI Presence Management installation................................F.15
ESI Cellular Management installation....................................F.15
ESI Mobile Messaging installation.........................................F.15
ESI SIP trunking installation..................................................F.15
Hardware installation: ESI-100....................................G.1
Site location...........................................................................G.1
Opening the Base Cabinet.................................................... G.2
Mounting the Base Cabinet................................................... G.2
Expansion Cabinet installation............................................... G.3
Port card installation.............................................................. G.3
Memory Module installation or replacement.......................... G.5
LED functions........................................................................ G.6
ESI Presence Management installation................................. G.6
ESI Cellular Management installation.................................... G.6
ESI Mobile Messaging installation......................................... G.6
ESI SIP trunking installation.................................................. G.6
Hardware installation: ESI-50...................................... H.1
Site location............................................................................H.1
Opening the Base Cabinet.....................................................H.2
Mounting the Base Cabinet....................................................H.2
Expansion Cabinet installation................................................H.3
Port card installation...............................................................H.3
Memory Module installation or replacement...........................H.5
LED functions.........................................................................H.6
ESI Presence Management installation..................................H.6
ESI Cellular Management installation.....................................H.6
ESI Mobile Messaging installation..........................................H.6
ESI SIP trunking installation...................................................H.6
External connections.....................................................I.1
Grounding instructions............................................................I.1
Power......................................................................................I.1
MOH port................................................................................I.3
Maintenance/SMDR serial port................................................I.3
External paging device connection..........................................I.4
Amphenol cable connections................................................... I.4
CO line connection..................................................................I.5
Station connection...................................................................I.7
60-Key Expansion Console connection................................... I.8
60-Key Second Expansion Console connection......................I.9
Installing ESI’s Cordless Handsets........................................I.10
Port cardconnections............................................................I.13
Cabinet worksheets...............................................................I.23
Index
Important: For information concerning the programming of an ESI Communications Server (the ESI-1000,
ESI-600, ESI-200, ESI-100, or ESI-50), see the ESI Communications Servers Programming Manual
(ESI document # 0450-1050).
Statements in this document about ESI Communications Servers as a group do NOT pertain to the
ESI-50L, which must be upgraded to ESI-50 status to provide a number of usual ESI Communications
Server features (particularly those related to automatic call distribution, IP capabilities, and use of PRI).
For information concerning hardware installation of the the ESI-50L, please see the ESI-50L Hardware
Installation Manual (ESI document # 0450-1159).

ESI Communications Servers Hardware Installation Manual Overview
A.1
Overview
Cabinet components
ESI-1000, ESI-600, and ESI-200
Cabinet components1for the ESI-1000, ESI-600, and ESI-200 consist of:
• Base Cabinet
–Main board
–Backplane
–Memory Module
–Seven port card slots
–External wall-mounted power supply
• Expansion Cabinet (optional)
–Backplane
–Seven port card slots
–Expansion cable
–Expansion Card
–External wall-mounted power supply
ESI-100
The ESI-100’s cabinet components1consist of:
• Base Cabinet
–Main board
–Memory Module
–Two port card slots
–External wall-mounted power supply
• Expansion Cabinet (optional)
–Two port card slots
ESI-50
The ESI-50’s cabinet components1consist of:
• Base Cabinet
–Main board with built-in 482 and
SL-IVC 12 port cards
–Memory Module
–One port card slot
–External wall-mounted power supply
• Expansion Cabinet (optional)
–Two port card slots
Base Cabinet
The ESI Communications Server Base Cabinet is designed for easy installation and component access.
Regardless of model, each ESI Communications Server Base Cabinet houses the main board, Memory Module,
Network Services Processor (NSP), one multi-purpose serial port, and an MOH connector.
ESI-1000, ESI-600, and ESI-200
The Base Cabinet for the ESI-1000,ESI-600, and ESI-200, which measures 19″W 10.5″H 10.5″D, also
houses the Mirrored Memory Module (M3)2and seven port card slots (see “Port card options,” pageA.4).
ESI-100
The Base Cabinet for the ESI-100, which measures 8.5″W 11″H 3″D, also houses two port card slots
(see “Port card options,” page A.4).
ESI-50
The Base Cabinet for the ESI-50, which measures 8.5″W 11″H 3″D, has a main board with built-in 482
and IVC 12 port cards. italso houses an additionalport card slot (see “Port card options,” page A.4).
1Memory Modules and port cards are packaged separately and are mounted in each system’s cabinet during installation.
2The M3 interface is standard on the ESI-1000, optionalon the ESI-600 and hard drive-equipped ESI-200. Each requires an optionalsecond
Memory Module.

ESI Communications Servers Hardware Installation Manual Overview
A.2
Expansion Cabinets
Each ESI Communications Server can be expanded to increase the number ofport cards.The ESI-1000 and
ESI-600 each accept the same Expansion Cabinet, while the ESI-200, ESI-100, and ESI-50 have their own
unique Expansion Cabinets.
System Maximum
Expansion Cabinets Maximum port cards per Expansion Cabinet Total system capacity (port cards)
ESI-1000 5 7 42
ESI-600 3 7 28
ESI-200 1 7 14
ESI-100 1 2 4
ESI-50 1 2 3 (plus a built-in 482 and IVC 12)
Main board
The main board combines leading-edge hardware components — including a Motorola®ColdFire®processor
and DSPstructure — along with proprietary operating system software. The board provides: system control of
the Memory Module and port cards; a standard RS-232C DB9 serial port; a built-in modem for remote access;
an external paging-device interface; MOH interface; an NSP, which provides remote access via TCP/IP and
supports certain optional ESI PC software applications; and (except on the ESI-100 and ESI-50) a mount for the
Mirrored Memory Module.1
Backplane
On the ESI-1000, ESI-600, and ESI-200, each cabinet (Base or Expansion) is equipped with a backplane that
supports up to seven port cards.
1The M3 interface is standard on the ESI-1000, optionalon the ESI-600 and hard drive-equipped ESI-200. Each requires an optionalsecond
Memory Module.

ESI Communications Servers Hardware Installation Manual Overview
A.3
Memory Module
The Memory Module — a hard disk drive or CompactFlash®with proprietary formatting — contains all system
programming and configuration data, and pre-loaded voice prompts. The Memory Module provides voice
storage at64 kilobits per second — the industry's highest-quality sampling rate. Here are the capacities by
system model:
Memory Module type ESI-1000 ESI-600 ESI-200 ESI-100 ESI-50
CompactFlash n/a n/a 140-hr. 140-hr. 15-hr. and 60-hr.
Hard-disk drive 1,200-hr. 1,200-hr. 600-hr. n/a n/a
Optional Mirrored Memory Module (M3)
Note: Not available on the ESI-200 with CompactFlash, ESI-100, or ESI-50.
Using RAID-1 hard drive technology, the optional Mirrored Memory Module (M3) maintains system operation
on a separate disk drive in the event of a hard drive failure. M3 is required when redundancy ofsystem
programming, speed-dial entries, and voice mail messages and prompts is desired.
Note: M3 use on the ESI-200 requires that both Memory Modules be the 600-hour (hard-disk drive) model.
Power supply
All power supplies are included at purchase.
• ESI-1000, ESI-600, or ESI-200 — Uses a 7.5-amp, 24 VAC powersupply on the Base Cabinet and each
Expansion Cabinet.
• ESI-100 — Uses a 5-amp, 24 VAC power supply.
• ESI-50 — Uses a 3-amp, 24 VAC power supply.
Optional rack-mount Power Distribution Shelf
The optional Power Distribution Shelf can be mounted in a standard 19-inch rack. Each Power Distribution
Shelf, which can hold up to four power supplies, includes a six-outlet power strip with on/off switch and 15'
power cord.

ESI Communications Servers Hardware Installation Manual Overview
A.4
Port card options
ESI Communications Servers support a wide range of port cards. Any E2 port card can be used on any ESI
Communications Server with the use of an additional E2 Port Card “Hot Swap” Adapter (except on the ESI-100).1
The CS port cards (used with the ESI-1000, ESI-600, and ESI-200) are full-size cards with built-in “hot-swap”
capability, along with a special “ejector-handle” mechanism that makes them literally a snap to install or uninstall.
The following port cardsare supported:
Ports System maximums (port cards)
Port card COs Stations2Analog
stations Esi-Link channels ESI- 1000 ESI- 600 ESI- 200 ESI- 100 ESI- 50
CS-684 6 8 digital 4 42 28 14
CS-612 6 12 digital 42 28 14
CS-6ALC 6 42 28 14
CS-A12 12 32 15 4
CS-D12 12 digital 42 28 14
CS-DLC12 24 (T1)
or 23B +1D (PRI) 12 digital 10 6 3
CS-DLC 24 (T1)
or 23B +1D (PRI) 10 6 3
CS-IVC 24R 24 IP 34 17 8
CS-IVC 24EL 24 4 2 1
CS-IVC 12R12EL 12 IP 12 4 2 1
E2-684 6 8 digital 4 42 28 14 4
E2-612 6 12 digital 42 28 14 4
ESI-6ALC 6 42 28 14 4
E2-A434 32 15 4 2
E2-A12 12 32 15 4 2
E2-D12 12 digital 42 28 14 4
E2-DLC12 24 (T1)
or 23B +1D (PRI) 12 digital 10 6 3 1
ESI-DLC 24 (T1)
or 23B +1D (PRI) 10 6 3 1
IVC 24R424 IP 34 17 8 3
IVC 24EL 24 4 2 1 1
IVC 12R12EL 12 IP 12 4 2 1 1
SL-DLC82 23B +1D (PRI) 8 digital 2 1
482 4 8 digital 2 4
5
SL-IVC 12 12 local IP or
8 remote IP 8 16
CS-SIP24 24 10 6 3 1 1
CS-SIP8 8 10 6 3 1 1
CS-ASC 10 6 3 1 1
The cards are described beginning on the next page.
Warning: Any port card shipped prior to March 16, 2007, will NOT boot on the second cabinet of an ESI-200.
However, these cards can be updated. For details and the update procedure, see Technical Update 264,
available from www.esiresellers.com/tech.
1See “Hot-swap operations,” page A.7.
2For each IVC, the quantity of IP stations is a combination of locally and remotely installed IP phones.
3Not supported on the ESI-50 (or ESI-50L).
4Previously called IVCR24.
5One of the four 482 cards is built-in (ESI-50 only).
6Built into the main board (ESI-50 only); see also “Port card descriptions,” page A.5.

ESI Communications Servers Hardware Installation Manual Overview
A.5
Port card descriptions
• CS-684, E2-684 — Connects up to six analog loop-start CO lines, eight Digital Feature Phones and four
analog station ports. The CO line ports supportstandard CO and Centrex loop-start lines (but not ground-
start CO lines).The analog ports provide a standard 24-volt, two-wire connection to fax machines,
courtesy phones, modems, etc. Only one device can be connected to each analog station port. This card
uses 12 station ports and six CO ports.
• CS-612, E2-612 — Provides circuits to connect up to six analog loop-start CO lines and 12 Digital Feature
Phones. Ground-start CO lines are not supported. This card uses 12 station ports and six CO ports.
• CS-6ALC, ESI-6ALC — Similar to the CS-612 and E2-612, but connects only up to six analog loop-start
CO lines (and no stations).
• E2-A41— Connects up to four analog devices (only), such as fax machines and cordless phones. This card
uses four station ports and no CO ports. Each port provides a standard 24-volt, two-wire phone
connection. Only one analog device can be connected to each port.
• CS-A12, E2-A12 — Connects up to 12 analog devices (only), such as fax machines and cordless phones.
Thiscard uses 12 station ports and no CO ports. Each port provides a standard 24-volt, two-wire phone
connection. Only one analog device can be connected to each port.
• CS-D12, E2-D12 — Connects up to 12 Digital Feature Phones (only). This card uses 12 station ports and
no CO ports.
• CS-DLC12, E2-DLC12 (Digital Line Card) — Provides either a T1 interface supporting 24 DS0 channels
and 12 digital stations or an ISDN PRI interface supporting 23 B (bearer) channels, one D (datalink)
channel, and 12 digital stations.
A jumperon this card must be plugged onto pins 7 and 8 of J3 to enable ISDN PRI functions.Any
(or all)of the available channels of the T1/PRI span (24 on T1,23 on PRI)can be assigned, and the card
supports loop-start, ground-start, E&M and DNIS/DID trunk types with immediate, wink-start or dial-tone-
start signaling. This card is equipped with a built-in CSU that can be connected directly to a network
interface unit, SmartJack, or ISDN PRI. Up to 12 Digital Feature Phones can be connected to the card.
All 24 CO ports are allocated (regardless of whether they are assigned or used).
• CS-DLC, ESI-DLC — Similar to the CS-DLC12 and E2-DLC12, but supports only a T1 or PRI circuit (and
no phones).
• CS-IVC, IVC (Intelligent VoIP Card) — Supports standards-compliant IP telephony service and features,
including VoIP to the desktop and Esi-Link. It features highly configurable DSP technology that manages
the flow of traffic among the port cards and converts IP packets into PCM (pulse-code modulation) traffic
for transmission over the PSTN.The physical connection is a 10/100Base-T, RJ-45 Ethernet®interface
thatallows the system to connect to an IP-based localarea network (LAN).
The IVC is offered in three versions:
• IVC 24R — Provides 24 IP stations (local or remote).2
• IVC 24EL — Provides 24 channels for Esi-Link.
• IVC 12R12EL — Provides 12 IP stations (local or remote) and 12 Esi-Link channels; does not
support SIP phones.
Each ESI Communications Server model has a specific maximum of each type of IVC (see the table
on page A.4).The system automatically designates the first IVC station card (lowest-numbered slot)as
the primary IVC — which acts as the “master” that, when an IP Phone first comes on line, identifies the
IVC station card to which the IPPhone connects (IVC Esi-Link cards are excluded from this operation).
Licensing is required to support each IP Feature Phone or SIP phone. The following table shows the
maximum number of IP Phones and Esi-Link channels for each system.
Maximums ESI-1000 ESI-600 ESI-200 ESI-100
IP stations 816 408 192 72
Esi-Link channels 96 48 24 243
(Continued)
1Not supported on the ESI-50 (or ESI-50L).
2SIP phones are supported on only the IVC 24R.
3With (E2) IVC 24EL.

ESI Communications Servers Hardware Installation Manual Overview
A.6
• SL-DLC82 — (ESI-50 only.) Provides an ISDN PRI interface supporting 23 B (bearer) channels, one D
(datalink) channel, eight digital stations, and two analog devices.
A jumperon this card must be plugged onto pins 7 and 8 of J3 to enable ISDN PRI functions.
Any (or all) of the 23 available channels of the PRI span can be assigned, and the card supports loop-start,
ground-start, E&M and DNIS/DID trunk types with immediate, wink-start or dial-tone-start signaling.
This card is equipped with a built-in CSU that can be connected directly to a network interface unit,
SmartJack, or ISDN PRI. Up to eightDigital Feature Phones and up to two analog phones can be
connected to the card.All 24 CO ports are allocated (regardless of whether they are assigned or used).
• 482 — (ESI-50 [and ESI-50L] only.1) Provides circuits to connect up to four loop-start CO lines, eight
Digital Feature Phones, and two analog station ports. The CO line ports support standard CO and Centrex
loop-start lines; ground-start CO lines are not supported. Only one analog device can be connected to
each analog station port. This card uses 10 station ports and four CO ports when installed.
Notes: The main board comes in a four-line, eight-digital station, two-analog port configuration. You can add
three 482 port cards on an ESI-50. Therefore, the system can have the following configurations.
— 4 8 2: Base Cabinet (main board only)
— 8 16 4: Base Cabinet with one additional 482 port card.
— 12 24 6: Base Cabinet with one additional 482 port card and an Expansion Cabinet
with one 482 port card.
— 16 32 8: Base Cabinet with one additional 482 port card and an Expansion Cabinet with
two 482 port cards.
The maximum ESI-50 configuration — if an SL-DLC82 is used in slot 2 and the built-in IVC (see next
item) uses all 12 local IP channels — is 35 x 44 x 8.
• SL-IVC 12 — (ESI-50 only.) The ESI-50’s built-in SL-IVC 12 can supportup to 12 IP channels, which support
up to 12 local IP stations, or up to eight remote IP channels. Local IP, remote IP, and Esi-Link channels
can be used in various combinations, which are activated in blocks of four for local IP, singles for remote IP,
and blocks of four for Esi-Link. Here is an example of some possible IVC 12 channel combinations:
–Eight all Esi-Link.
–12 all local IP.
–Eight Esi-Link, four local IP.
–Four Esi-Link, four local IP, four remote IP.
Important: The SL-IVC 12 is part of the ESI-50 main board; it is not available as an add-on port card.
• CS-SIP24 — Provides 24 SIP trunk ports and supports ESI Mobile Messaging delivery of .WAV files to
e-mail addresses.
• CS-SIP8 — Provides eight SIP trunk ports and supports ESI Mobile Messaging delivery of .WAV files to
e-mail addresses.
• CS-ASC (Application Services Card) — Supports ESI Mobile Messaging delivery of .WAV files to
e-mail addresses.
1The 482 card also is used by ESI’s C-Plus and IVX S-Class (Generations I–II) systems.

ESI Communications Servers Hardware Installation Manual Overview
A.7
Hot-swap operations
“CS” port cards — full-sized cards for use on only the ESI-1000, ESI-600,and ESI-200 — have built-in
hot-swap capability, allowing you to replace them while the system is powered-up.
For hot-swap capability, an “E2” port card must be mounted onto a “Hot Swap” Port Card Adapter (ESI part
#5000-0462) prior to being installed on the ESI-1000, ESI-600, or ESI-200. However, installing a new port
card requires power-cycling the system to allow it to recognize the new card.
The following rules apply to hot-swap operations on ESI Communications Servers:
• The ESI-100 and ESI-50 do not support hot-swapping; this capability is available on only the ESI-1000,
ESI-600, and ESI-200.
• When you replace a port card with a new one, the system will detect the port card type.
• If the new port card’s type is different than that of the original port card, the newly installed port card
won’t come on-line.
• If the new port card’s type is the same as that of the original port card, the system will automatically
upload software to the new port card. This upload process can take from four minutes to one hour,
depending on the type ofport card and how busy the system is at the time.
For details, refer to the procedure in “About replacing port cards,” page F.4.
NSP
Built into the main board, the NSP (Network Services Processor) serves as a bridge between an Ethernet-
based network and the ESI Communications Server. Using TCP/IP, the NSP communicates directly with specific
PC applications for maintenance of, and integration with, the ESI phone system. The NSP manages optional
features such as VIP and phone controlvia TAPI PC applications; it also provides access to not only
maintenance and administration (through use of ESI System Programmer software) but also an Installer-
selectable SMDR interface.
The NSP hardware interface consists ofa dedicated Ethernet port. Its external RJ-45 jack provides a
10/100Base-T connection to the LAN. The NSP consumes no call-processing ports.
Note: The ESI-50 provides one Ethernet port for access to the NSP and built-in IVC12.

ESI Communications Servers Hardware Installation Manual Phones
B.1
Phones
Digital phone models
An ESI Communications Server supports several different models ofESI digital phones, each of which
connects to the cabinet via standard two-wire twisted pair:
• 48-Key Digital Feature Phone — Three-line, 56-character1display (backlit display available);
speakerphone; headset jack2; 30 programmable feature keys; the only one of the three Digital Feature
Phones that supports VIP or the 60-Key Expansion Consoles.
Note: Not all modular headsets will work on the 48-Key Feature Phone’s headset jack. ESI has tested and can
recommend the following headset models:
Manufacturer: Plantronics
— P51-U10P sound tube microphone
— P51N-U10P noise-cancelling microphone
— P251-U10P sound tube microphone
— P251N-U10P noise-cancelling microphone
Manufacturer: GN Netcom
— GN2120 NCD 01 “over-the-head”
— GN2127 NCD 01 “on-the-ear”
Note that GN Netcom models also are available in a “-02” configuration, which wires differently and
won’t work with ESI phones. Therefore, when ordering GN Netcom headsets for use with ESI phones,
be sure to specify the “-01” configuration.
• 24-Key Digital Feature Phone — Two-line, 32-character display (backlit display available); speakerphone; 12
programmable feature keys.
• 12-Key Digital Feature Phone — One-line, 16-character display; nine programmable feature keys.
• Cordless Handset II — DECT 6.0 technology (including use of optional Repeater to extend range); two-line,
32-character display; speakerphone;eight programmable feature keys.
• [Original] Cordless Handset — Two sizes; two-line, 32-character display; four programmable feature keys.
Note: When a desktop phone is in the highest upright position, use the wall-mount hook located under the
handset to secure the handset when you’re not using the phone.
1The top two lines each have 16 characters, as on the 24-Key Digital Feature Phone; the bottom line has 24 characters.
2Headset jack only on 48-Key Feature Phones (Digital, Digital TAPI, [local] IP, or Remote IP) manufactured after March, 2004.