ESI ESI Phone User manual

ESI Phone
User’s Guide
FOR THE ESI-50L Communications Server
Covering these current ESI phone models:
ESI 60 Business Phone • ESI 40 Business Phone
48-Key Feature Phone • 24-Key Feature Phone • ESI Cordless Handset II
. . . and these legacy ESI phone models:
12-Key Feature Phone • [Original] ESI Cordless Handset
0450-1135
Rev. F
For on-line help, visit www.esi-estech.com/users.
About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESIdesigns and
builds innovative telecommunications products forbusinesses like yours. Because of their powerful combination of
value and features, ESI products are consistently recognized by industry publications and leaders.
Copyright © 2011 ESI (Estech Systems, Inc.).
Esi-Dex, Quick Groups, Quick Moves, Virtual Mailbox Key, AutoPage, Quick Page and Verbal User Guide
are trademarks of ESI. Microsoft, Windows and Outlook are registered trademarks of Microsoft Corporation.
Information contained herein is subject to change without notice. ESI products are protected by various U.S. Patents,
granted and pending. Visit ESI on the Web atwww.esi-estech.com.

Contents
Introduction.............................................................................A.1
ESI 60 phone.........................................................................A.2
ESI 40 phone.........................................................................A.3
48-Key Feature Phone...........................................................A.4
Optional Expansion Consoles................................................A.5
24-Key Feature Phone...........................................................A.6
12-Key Feature Phone (legacy product).................................A.7
ESI Cordless Handset II.........................................................A.8
Connecting your ESI phone...................................................A.9
Help mode (Verbal User’s Guide)......................................B.1
User programming: An introduction................................C.1
User programming menu.......................................................C.1
Voice mail operation.............................................................D.1
VOICE MAIL key....................................................................D.1
Personal greetings.................................................................D.1
Leaving messages . . ............................................................D.2
AutoPage...............................................................................D.3
Moving and deleting a message............................................D.3
Off-premises “reach-me”........................................................D.3
Message retrieval...................................................................D.4
Live recording........................................................................D.8
Off-premises message delivery..............................................D.9
Message Recycle Bin(un-delete)........................................D.10
Status indicator lamp...........................................................D.10
Setting up twinning...............................................................D.11
Optionalvoice mail feature: Guest mailboxes......................D.12
Optional voice mail feature: Group/broadcast mailboxes.....D.14
Optionalvoice mail feature: Cascade notification mailboxes D.16
Optional voice mail feature: Q & A mailboxes......................D.18
ESI phone operation.............................................................E.1
Display...................................................................................E.1
Caller ID.................................................................................E.1
Keys.......................................................................................E.2
Dial tone.................................................................................E.4
Basic phone use....................................................................E.5
Direct station selection...........................................................E.6
Transferring an outside call. . ...............................................E.6
Transferring an internal call . . ............................................... E.8
Conference calling................................................................. E.9
Call forwarding.....................................................................E.10
Call waiting..........................................................................E.13
Hold/exclusive hold operation..............................................E.14
Paging.................................................................................E.16
Call pickup...........................................................................E.16
Optional features..................................................................E.17
Special keys............................................................................F.1
Esi-Dex .................................................................................. F.2
Override ring..........................................................................F.9
Message monitor mode (live call screening).........................F.10
Personal greeting reminder..................................................F.10
Headset operation................................................................F.10
Outside dialtone preference................................................F.13
Line keys..............................................................................F.13
Optional features..................................................................F.14
Analog stations .....................................................................G.1
Caller ID................................................................................ G.1
Placing calls.......................................................................... G.1
Transferring calls................................................................... G.2
Conference calling................................................................. G.2
Call waiting............................................................................ G.3
Call hold................................................................................ G.3
Paging................................................................................... G.3
Call pick-up ........................................................................... G.3
Voice mail operation from an analog station.......................... G.4
Analog station programming.................................................. G.6
Index

User’s Guide Introduction
A.1
Introduction
Accessing the rich ESI feature set is simple and easy through the straightforward design ofeach of the various
ESI phones. Each feature has been designed for ease of use while providing capabilities needed in an advanced
business phone.
You will be able to learn many of the features by simply using your phone; and this ESI-50L User’s Guide will
introduce you to the wide variety of features offered by your ESI system and how to use your phone effectively to
achieve maximum benefits.
What it covers
This User’s Guide covers the use of the following with yourESI system:
• ESI 60 phone (digital version)
• ESI 40 phone (digital version)
• 48-Key Digital Feature Phone
• 24-Key Digital Feature Phone
• 60-Key Expansion Console and Second Expansion Console
• ESI Cordless Handset II (digital version)
• [Legacy] 12-Key Digital Feature Phone
• Analog station
How it’s arranged
• Section A — Introduction and phone illustrations
• Section B — User help
• Section C — User programming
• Section D — Voice mail operation
• Section E — Phone operation
• Section F — Special keys and features
• Section G —Analog stations
Important: If you’re using a 48-Key Feature Phone, please note that this phone has separate PROGRAM and HELP
keys, rather than the combo PROG/HELP key found on the other models supported by your ESI system.
Therefore, you should press PROGRAM if programming your phone and the instructions tell you to press
PROG/HELP; or, similarly, you should press HELP if the instructions tell you to press PROG/HELP to obtain
assistance from the Verbal User Guide described herein (see page B.1).
Voice mail options
Your ESI-50Lsystem comes with ESI’s award-winning voice mail, including an automated attendant and a
dedicated mailbox foreach station.
The automated attendant provides up to 100 branches that conveniently route callers to their desired extensions
or departments, oreven destinationsoutside the system.
Some features are enabled by the Installer orSystemAdministrator. Consult your SystemAdministrator if you
are unsure about what features are available.

User’s Guide Introduction
A.2
ESI 60 phone
The ESI 60 phone has a variety of programmable and built-in features.The model that works with your system is
the ESI 60D (a digital phone). It supports up to two optional Expansion Consoles (see page A.5).TheESI60
models offers the same basic features which are described throughout this User’s Guide. The phone’s built-in voice
mail features and voice prompts make it easy to programand use.
Note: Depending on your angle of view, you will notice differences in the contrast levels of the upper and lower
displays. This is normal.
Items referenced elsewhere
Item Page Item Page
PROG/HELP soft feature key C.2 Verbal User Guide and tutorial B.1
P/UP (pickup) key E.16 Status indicator lamp D.10
Fixed feature keys E.2 ESI-DEX soft feature key F.2
VOICE MAIL key D.1 RECORD key D.8
Programmable feature keys C.2 PAGE key E.16
Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name
implies, are already programmed.

User’s Guide Introduction
A.3
ESI 40 phone
The ESI 40 phone has a variety of programmable and built-in features. The model that works with your system is
the ESI 40D (a digital phone). Itsupports up to two optional Expansion Consoles (see page A.5).The ESI 40 offers the
same basic features which are described throughoutthis User’s Guide. The phone’s built-in voice mail features and
voice prompts make it easy to program and use.
Items referenced elsewhere
Item Page Item Page
PROG/HELP soft feature key C.2 Verbal User Guide and tutorial B.1
P/UP (pickup) key E.16 Status indicator lamp D.10
Fixed feature keys E.2 ESI-DEX soft feature key F.2
VOICE MAIL key D.1 RECORD key D.8
Programmable feature keys C.2 PAGE key E.16
Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name
implies, are already programmed.

User’s Guide Introduction
A.4
48-Key Feature Phone
The legacy 48-Key Feature Phone has a variety of programmable and built-in features. Your system can use only
the digital version.This phone supports up to two optional Expansion Consoles(see page A.5).The 48-Key Feature
Phone offers the same basic features which are described throughoutthis User’s Guide. The phone’s built-in voice mail
features and voice prompts make iteasy to programand use.
Items referenced elsewhere
Item Page Item Page
PROGRAM soft feature key C.2 HELP key for Verbal User Guide and tutorial B.1
P/UP (pickup) key E.16 Status indicator lamp D.10
Fixed feature keys E.2 ESI-DEX soft feature key F.2
VOICE MAIL key D.1 RECORD key D.8
Programmable feature keys C.2 PAGE key E.16
Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name
implies, are already programmed.

User’s Guide Introduction
A.5
Optional Expansion Consoles
Note: Your Installer or System Administrator must enable Expansion Console support for your extension before
you can use one or both Expansion Consoles.
The ESI 60, ESI 40, and 48-Key Feature Phone each can support up to two optionalExpansion Consoles, for
a possible total of 120 additionalprogrammable feature keys.
The 60-Key Expansion Console connects directly to the phone, while the Second Expansion Console
connects to the first Console.
You program each Expansion Console’s keys just as you do the programmable feature keys on your ESI phone,
using either direct or traditional programming (see page C.2).
Note: Only one key can exist per extension, feature or operation. If you program a second key for the same
extension, feature or operation, this automatically erases the first key so programmed, thus making it
available for a new extension, feature or operation.
Hint: You may find it easier to write in the names on the overlay before you program the keys and attach the
overlay to the Console.
60 programmable
feature keys
(pg. C.2)
in two banks
of 30 each
Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name
implies, are already programmed.

User’s Guide Introduction
A.6
24-Key Feature Phone
The 24-Key Feature Phone has features similar to those of the ESI desktop phones mentioned earlier.
However, the 24-Key Feature Phone doesn’t support IP, ESI’s VIP family of software applications1, or the
Expansion Consoles. As is true for the ESI phones mentioned earlier, the 24-Key Feature Phone has built-in voice
mail features and voice prompts that make it easy to program and use.
Items referenced elsewhere
Item Page Item Page
PROG/HELP soft feature key C.2 Verbal User Guide and tutorial B.1
P/UP (pickup) key E.16 Status indicator lamp D.10
Fixed feature keys E.2 ESI-DEX soft feature key F.2
VOICE MAIL key D.1 RECORD key D.8
Programmable feature keys C.2 PAGE key E.16
Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name
implies, are already programmed.
1For information concerning these software applications, see the ESI Web site atwww.esi-estech.com.

User’s Guide Introduction
A.7
12-Key Feature Phone (legacy product)
The legacy 12-Key Feature Phone, still in use on many installed ESI systems, includes the basic, most
commonly used phone features. This simplified model doesn’t support IP, ESI’s VIP family of software
applications1, the Expansion Consoles, speakerphone operation2, or Esi-Dex.
Items referenced elsewhere
Item Page Item Page
PROG/HELP soft feature key C.2 HELP key for Verbal User Guide and tutorial B.1
P/UP (pickup) key E.16 Status indicator lamp D.10
Fixed feature keys E.2 PAGE key E.16
Programmable feature keys D.1
Note: The following features aren’t available on a 12-Key Feature Phone:
• Certain special keys and features (see “Special keys,” page F.1F.1).
• Esi-Dex.
• ACD operation.
Additionally: to use voice mail, conference calling and mute/DND on a 12-Key Feature Phone, you must
program these features into programmable feature keys (see “Programmable feature keys,” page C.3, and
“Optional features,” page F.14).
Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name
implies, are already programmed.
1For information concerning these software applications, see the ESI Web site atwww.esi-estech.com.
2The 12-Key Feature Phone lacks a hands-free microphone, and thereforecan’t serve as a true two-way speakerphone. Its speaker plays pages.

User’s Guide Introduction
A.8
ESI Cordless Handset II
ESI’s Digital Cordless Handset II gives you most of the same features found in the 24-Key Feature Phone,but in
a compact, portable form. Note that it does not have the following features found on some ESIdesktop phones:
Esi-Dex support (or ESI-DEX key), Caller ID key, Virtual Mailbox Key support, or Verbal User Guide.
Each ESI Cordless HandsetII comes with a charger/AC adapter, base station, belt clip, battery pack,and wall mount.
Depending on your installation, your location may have one ormore optionalESI Cordless Handset Repeaters
so you can more easily stay in communication with your ESI system while you travel throughout the facility. If
you are unsure about whether your location has this capability, contact your SystemAdministrator.
Items referenced elsewhere
Item Page
Programmable feature keys C.2
VOICE MAIL key D.1
Fixed feature keys E.2