EVBox Elvi User manual

Elvi
home charging solution
evbox.com
From 3.7 to 22 kW
Tracks and invoices charging sessions
Easy to use, install, and upgrade with modular, click-on features
Compatible with every electric car - now and in the future
Best applicable for residential use
at houses and apartments

3.7kW, 7.4kW, 11kW, 22kW (upgradable 3.7kW - 22kW)
Mode 3 (EN/IEC 61851)
Type 1 (SAE J1772) or Type 2 (EN/IEC 62196-2) plug
1
4 m (13 ft), 8 m (26 ft)
Selectable 1-phase or 3-phase, 230V – 400V,
16A and 32A, 50-60 Hz
Selectable 1-phase or 3-phase,
16A and 32A (upgradable 3.7kW - 22kW)
12V DC
2 x 40A, 2P, 12V coil current
Minimum dedicated 1 or 3 phase 32A (32A station) or
1 or 3 phase 16A (16A station) upstream circuit breaker
+ additional residual current device,
if required according to local regulations
Optional 3 phase S-Bus MID-certied kWh meter
30 mA AC / 6 mA DC CCID
UL94 V-0, US-FMVSS / ISO 3795 passed, DIN 53438 F1/K1
-25°C to +60°C (-13°F to +140°F) for storage and operation
Max. 95% - non condensing
IP54, IK10 (EN/IEC 60529)
Yes
NEN 1010, EN/IEC 61851-1, EN/IEC 61851-22,
EN/IEC 60364-4-41, EN/IEC 62196-1, EN/IEC 60335-1
FCC part 15 Class B
Auto START / Keyfob / RFID card - controller with RFID reader
type Mifare 13.56 MHz
LED ring
WiFi 2.4/5 GHz (IEEE 802.11 a/b/g, IEEE 802.11 d/e/i/h)
/ Bluetooth 4.0
UMTS (EU/US/JPN)
OCPP 1.5 S, 1.6 S, 1.6 J
GPS / WiFi
Polycarbonate
328 x 186 x 161 mm (13 x 7 x 6 in)
6 kg (13.2 lbs) - 1 phase 16A station with 4 m (13 ft) cable
11 kg (24.2 lbs) - 3 phase 32A station with 8 m (26 ft) cable
On the wall or on the pole
+2000 m (6560 ft) above sea level
Misty Black, Forest Green, Polar White
Electrical properties
Charging capacity
Charge mode
Fixed cable type
Number of xed cables
Fixed cable length
Connection capacity
Output power (via cable)
Secondary power circuit
Contactors
Required service panel breaker
Metering
Safety and certication
Ground fault detection
Housing re ratings
Temperature range
Operating humidity
Enclosure ratings
CE certied
Compliance
EMI compliance
Connectivity and installation
Authorization
Status indication / HMI
Communication standard
Communication optional
Communication protocol
Positioning
Physical properties
Housing
Dimensions (LxWxH)
Weight
Mounting
Maximum installation height
Standard colors
The present document is drawn up by way of information only and does not constitute an
offer binding upon EVBox. EVBox has compiled the contents of this document to the best
of its knowledge. No express or implied warranty is given for the completeness, accuracy,
reliability or tness for particular purpose of its content and the products and services
presented therein. Specications and performance data contain average values within
existing specication tolerances and are subject to change without prior notice.
Prior to ordering, always contact EVBox for the latest information
and specication. EVBox explicitly rejects any liability for any direct
or indirect damage, in the broadest sense, arising from or related to
the use and/or interpretation of this document.
EVBPI_ELVI_EN_042018 © EVBox B.V.
EVBox B.V.
Fred. Roeskestraat 115
1076 EE Amsterdam
The Netherlands
[email protected]
evbox.com
Dimensions in mm
186 161
328

user manual
(nl)
(fr)
(de)
(es)
(it)
(pt)
(sv)
(no)
(dk)
Elvi
gebruikshandleiding
manuel d’utilisation
betriebsanleitung
manual del usuario
manuale d’uso
manual de instruções
användarmanual
brukerhåndbok
brugermanual

user manual .................1-12
(nl)
(fr)
(de)
(es)
(it)
(pt)
(sv)
(no)
(dk)
Elvi
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15-26
29-40
43-54
57-68
71-82
85-96
99-110
113-124
126-140
gebruikshandleiding
manuel d’utilisation
betriebsanleitung
manual del usuario
manuale d’uso
manual de instruções
användarmanual
brukerhåndbok
brugermanual

I’m home!
Let’s get started.

contents 1
safety precautions 2
meet Elvi 3
activate Elvi 4
charge with Elvi 5
switch charging cable (optional) 6
troubleshooting 8
warranty 10
declaration of conformity 11
contents
1
EN

EN
safety precautions
2
Warning: Chance of electric shock.
• Read the supplied documentation carefully to familiarize yourself
with all safety instructions and regulations before using this product.
• This product is designed and tested in accordance with international standards.
• The use of this product is limited to those applications it is designed for.
• Installation, maintenance and repairs of this product are only to be performed
by qualied personnel.
• Incorrect installation or repairs may cause hazardous situations
for the user of this product.
• This product is used in combination with a power source.
• Always switch off power before any maintenance activity.
• This product does not contain any component that can be maintained
by the user.
• Make sure that the product is only used under the correct operating conditions.
• Make sure that the main power is disconnected before storing or
transporting this product.
• Make sure that the power line to this product is installed on a dedicated circuit
breaker on your service panel that is protected by an adequate RCD.
MCB must be in line with the capacity of the charging cable
(3.7, 7.4, 11, 22 kW).
• For RCD, we advise you to use 40A, 30mA type A. Local regulations
may be applicable and vary depending from your region or
country of residence.
The installing party must always ensure that the station is installed according to the
local regulations. In case the Amperage rating of the charge cable lies above the
Amperage rating of the applied protective device (MCB), the installer / user should
change the station settings in the Hey EVBox app or via hey.evbox.com. This will
be signaled by a warning in the app. Installation or modication of the service panel
should always be performed by a qualied electrician.
EVBox is not responsible for any damage that occurs if this product is transported
in a different packaging than the packaging in which the product was originally
supplied. Store this product in a dry environment; the storage temperature must
be between –25°C and +60°C.
EVBox strives to produce products of the highest quality. EVBox products
are fully CE certied and compliant with the essential requirements of
EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU.
More details can be found at evbox.com or in the Installation Manual.
EVBox products are sold with a limited warranty described at
evbox.com/general-terms-conditions.

meet Elvi
Charging cable & cable dock
Elvi’s charging cable is
compatible with all types
of electric vehicles that
can handle capacities
from 3.7kW up to 22kW.
The cable dock (sold
separately, part. No.290135)
secures the cable in its
position when Elvi is not in use.
Note: Make sure to select a
charging cable/plug that is
compatible with your car.
Card reader
This is the area where you
scan your Charge Card or Key
fob. Elvi reads the data from
your card to start or stop a
charging session.
Operating system
Elvi is connected via a
built-in Dual Band WiFi
connection or via an
optional UMTS modem.
Start and stop your charging
session with your charge card,
key fob, or remotely via
the app.
1
12
2
3
3
4
4
5
5
Housing
Elvi consists of a wall dock,
a charging station, and a
charging cable.
Elvi is designed with rugged
high-impact strength plastics
that make its housing durable,
shockproof, weatherproof
and colorfast.
LED indicator
EVBox is the innovator
behind the LED ring.
This smart status indicator
helps you to understand what
Elvi is doing at all times.
EN
3

activate Elvi
Start Stop
EN
Step 1
Download the Hey EVBox app in your app store.
The app is available for both Android and iOS.
Step 2
Log in to your account in the app.
If you don’t have an account yet, please create a new account in the app.
Register Elvi in the app by adding its Station ID and Security Code.
Find the Security Code on the back of the supplied folder inside the Elvi box.Find
the charge card in the supplied folder inside the Elvi box.
Step 3
Follow the steps in the app to connect Elvi.
Step 4
Activate your charge card in the Hey EVBox app.
If you have a keyfob, this needs to be registered separately from your charge card
in the app. Your charge card and key fob have separate ID numbers.
Elvi’s ready to charge!
Start and stop every charging session by holding your charge card / key fob
in front of Elvi. Your charge card / key fob tracks and registers all your
charging sessions in your Hey EVBox account. Alternatively, you can simply unplug
your car from the charging station to stop your charging session.
Need more help?
If you need assistance with setting up Elvi or your Hey EVBox account,
please contact our Support team at [email protected].
4

charge with Elvi
5
Start charging
1. Plug Elvi’s charging cable into your car.
• If you’re using a cable dock (optional) and a type 1 cable, press the release
button on the cable plug, then release the cable from the dock, and plug the
cable into your car.
• If you’re using a cable dock (optional) and a type 2 cable, press the release
button on the cable dock, then release the cable from the dock, and plug the
cable into your car.
2. To start and stop a charging session, you can use a registered charge card,
key fob, or your Hey EVBox app.
3. Hold your charge card (RFID Card) in front of the reader, marked with icon.
4. Elvi reacts with a beep. This means that your card is being authorized.
5. Elvi’s LED ring turns blue when it starts charging.
Stop charging
1. Hold your charge card (RFID Card) in front of the reader, marked with icon.
2. Elvi reacts with a beep. This means that your charge card / keyfob is being
authorized. Elvi’s LED ring turns green when it stops charging.
3. Unplug Elvi’s charging cable from your car and place the charging cable
back into Elvi’s cable holder. Alternatively you can unplug your charging cable
from your car directly and end your session.
What you see What it means What to do
LED ring off
or green Elvi is ready for use. Plug Elvi’s charging cable into the car.
LED ring
green ashing
Your charge card is being
veried.
Wait until LED ring turns blue.
LED ring
yellow The car is fully charged. Unplug Elvi’s charging cable from the car and place the cable back into Elvi’s
cable holder.
LED ring
yellow ashing
Charging session is in
queue, optionally in Smart
Charging
environment
When power becomes available,
charging will start or resume,
and the LED ring will turn blue.
LED ring
blue Elvi is charging the car. The car is charging.
LED ring
red Elvi is experiencing an error. Check the troubleshooting chapter in this manual for solutions. If this does not solve the
issue, contact your installer or supplier of Elvi, or
message our Support team
at [email protected].
LED ring
red ashing
Your charge card is not
authorized to charge. Contact your charge card service operator, or apply for a free authorized charge
card at EVBox.com/products/charge-cards.
EN

EN
switch charging cable(optional)
Step 1
Make sure your Elvi is powered off on the service
panel, the LED ring in the charging plug should
be off.
Remove the keys from the folder in the box.
Insert the keys into the slots on the bottom of the
wall dock. This releases the snap t connection of the
charging station to the wall dock. Make sure to push
them in until they only stick out approx. 50 mm
and cannot be pushed any further.
Now you can remove your charging station from the
wall dock. Note that is still xed on the connector
(socket) of the wall dock and will require some force to
pull it off. Take the charging station of in a straight line.
Do not twist or skew the charging station.
This might damage the station’s snap ts.
Remove the keys from Elvi’s wall dock.
Step 2
Turn the charging station around and put the front face
of the station on a soft and stable surface.
Untighten the bolt in the back with a T30 bit,
and take the bolt out.
Step 3
Take the cable out of the charging station.
Optimally, please store it in its original packaging.
Make sure to place the station on its side while
unplugging in the cable.
Tools you need to switch the cable
Bit T30
6

Step 4
Take the new charging cable out of the box. Place the station
on its side and plug the cable into the station.
Make sure you press it until the charging cable plug with
LED ring is rmly secured and lays ush to the surface of the
charging station.
Step 5
Turn the station around and put the front face of the station on
a soft and stable surface. Place the bolt and rmly tighten the
bolt with a T30 bit.
Step 6
Re-conrm that the cable bolt is tightened properly.
Check if the charge cable is rmly connected to the station and
LED ring is at same height as the icon.
Double check if charge cable plug is properly secured into the
station with the bolt!
Step 7 - You’re all set!
Align the station against the wall dock and the connectors
and press until you hear a clicking sound.
Important note for your installer
When upgrading your charging cable to a version that is suitable for higher power
application, make sure the applied RCD and MCB in the service panel are in line with local
regulations, and are adequate for the type of installed charging cable and the amount of
power Elvi can release (3.7, 7.4, 11 or 22 kW). Switch on the power to Elvi. Check with your
installer if the selected output power from your Elvi can be supported by your local electrical
installation. The setting of your maximum available power in the Hey EVBox app may need
to be adjusted to the new situation.
7
EN
switch charging cable(optional)
CLICK

troubleshooting
8
What you see What it means What to do
Charging
station
does not react
No power to charging
station • Check residual current device and circuit breaker on
the service panel (check by
user). If off, switch it on.
• Is the supply cable entering
the charging station live?
The LED ring should be on.
• Turn the charging station off.
Turn it on again after
20 seconds, by ipping the
circuit breaker or main switch
to Elvi.
Residual current
device prevents
charging.
LED ring blinks
red 10x.
• Grounding error in the
charging station
• Special ground
resistance needed for
the vehicle
• Fault in the vehicle
or defective charging
cable
Contact your service
technician for inspection
and solution. No user
serviceable parts.
LED ring
lights up red
constantly
Grounding fault Check if your electrical installation
is properly grounded. Contact your
service technician in case of doubt,
and to solve the local grounding
situation.
Please see next page for more troubleshooting instructions.
EN

troubleshooting
9
What you see What it means What to do
LED ring
lights up
yellow
constantly
• Vehicle is on a timer
• Vehicle is fully charged
• Grounding resistance
is too high, with spe-
cic vehicles,
this must be
< 50 Ohm
• Is the charging cable plug
properly inserted into the
vehicle? (check by user)
• Change the setting of the timer in
the vehicle. (check by user)
• Replace the charging cable. (user
serviceable)
• Is the Ground Resistance
correct? (grounding
measurement by electrician)
Red LED
starts ashing
immediately
after the card is
held against the
reader
• Charge card is not
authorized for
charging at this
charging station.
• There is no
communication
with the
Hey EVBox app.
• Is the charge card registered
correctly? (check by user)
• Check the settings of your
charging station in the
Hey EVBox app or via
hey.evbox.com. (check by user)
• Check if you have proper WiFi
reception where Elvi is installed.
(check by user)
• Reboot your WiFi network rst.
Then reboot Elvi, and check the
WiFi reception. (check by user)
• Check in the Hey EVBox app if
your WiFi network is properly
connected to Elvi.
Reconnect again.
(check by user)
• If your Elvi is equipped with the
optional UMTS module, check
if Elvi is in contact with the local
cellular network and if it has prop-
er reception. (check by charging
point operator)
EN

warranty
10
15.1 Products have a three-year warranty against defects in materials or manufacturing
defects. If Customer detects any damage / defect / shortcoming to the Product he must
notify, within a reasonable time and in any event within ten (10) days, EVBox under
statement of all possible details of the defect, the defect or malfunction via
[email protected] and / or [phone].
15.2 Clause 15.1 applies only to Products which are taken directly from EVBox
and not by third parties such as resellers, installation partners or other third parties.
15.3 EVBox can charge Customers not being consumers, travel costs, transportation
costs or other costs of resolving a defect or malfunction.
15.4 Customer should send loose Products such as faulty cables, Charge Cards or
Charge Key Fobs, back to EVBox. Any transportation costs are for the expense
of the Customer.
EVBox does not guarantee that the Products and Services it delivers are without defects
and will function without interruption EVBox has a best effort obligation to repair defects
in the Products and Services within a reasonable time.
15.5 In case the customer has reported a malfunction, defect or failure EVBox can
postpone the recovery of the defects until a new version of the Product and/or Service
is put into service. EVBox does not guarantee that defects in software or other items
that are not developed by EVBox, will be repaired. EVBox is entitled to apply problem
avoiding restrictions and/or apply workarounds. If a Service and/or Product is developed
by EVBox and commissioned by Customer EVBox can charge its usual rates for repair of
any defects.
15.6 EVBox is not responsible for checking the accuracy and completeness of the results
of the Service and the data generated using the Service. Customer can check the results
of the Service and the data generated using the Service.
15.7 Customer shall, on the basis of the information provided by EVBox on measures to
prevent and limit the consequences of failures, defects in service, mutilation, loss of data
or other incidents, identify the risks to its organization and, if necessary, take additional
measures . EVBox is prepared upon request by Customer to if reasonably possible to
cooperate with Customer to incorporate the additional measures necessary. EVBox can
charge Customer for the additional work using its normal fees. EVBox is not responsible
for repair of damaged or lost data.
This warranty statement is subject to change.
Please refer to evbox.com/general-terms-conditions for the latest version.
EN

11
declaration
of conformity
in accordance with Machinery Directive 2006/42/EC
EVBox B.V.,
NL registration KvK 32165082_000018683428
Pedro de Medinalaan 31, 1086XP Amsterdam, The Netherlands
declares under its’ sole responsibility that the following products:
• Article series E1160-XX50XX: EVBox Charging station,
1-phase 16A with charge cable
• Article series E1320-XX50XX: EVBox Charging station,
1-phase 32A with charge cable
• Article series E3160-XX50XX: EVBox Charging station,
3-phase 16A with charge cable
• Article series E3320-XX50XX: EVBox Charging station,
3-phase 32A with charge cable
provided that they are installed, maintained and used in the applications for which they
were designed, in accordance with professional practices, relevant installation standards
and manufacturer’s instructions for use and installation, are CE certied and comply with
the essential requirements of EMC Directive 2014/30/EU and Low Voltage Directive
2014/35/EU in accordance with the following standards:
• EN/IEC 61000-6-2 (2005)
• EN/IEC 61000-6-3 (2007) + A1 (2011)
• EN/IEC 61000-32 (2014)
• EN/IEC 61000-3-3 (2013)
• EN/IEC 60529-1 (1989) +A1 (1999) + A2 (2013)
• EN/IEC 60950-1 (2005) + A1 (2009) + A2 (2013)
• EN/IEC 60950-22 (2005)
• EN/IEC 61851-1 (2010)
• EN/IEC 61851-22 (2001)
• EN/IEC 62196-1 (2014)
• EN/IEC 62196-2 (2017)
Amsterdam, 28-12-2017,
A.D.S. van de Leur
Chief Technical Ofcer
EN

The present document is drawn up by way of information only and does not constitute an offer binding
upon EVBox. EVBox has compiled the contents of this document to the best of its knowledge.
No express or implied warranty is given for the completeness, accuracy, reliability or tness for particular
purpose of its content and the products and services presented therein. Specications and performance
data contain average values within existing specication tolerances and are subject to change without
prior notice. Prior to ordering, always contact EVBox for the latest information and specication. EVBox
explicitly rejects any liability for any direct or indirect damage, in the broadest sense, arising from or
related to the use and/or interpretation of this document. EVBUM_082017 © EVBox B.V.
EVBox strives to produce products of the highest quality. EVBox products
are fully CE certied and compliant with the essential requirements of
EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU.
More details can be found at EVBox.com or in the Installation Manual.
EVBox products are sold with a limited warranty described at
evbox.com/general-terms-conditions.
© 2018 EVBox B.V. All rights reserved. Elvi®, EVBox® and the EVBox logo
are trademarks or registered trademarks of EVBox B.V. in the EU and
in other countries.
EVBox B.V.
Fred. Roeskestraat 115,
1076 EE Amsterdam
The Netherlands
[email protected]
evbox.com
12
EN

I’m all set!
Let’s charge.