EVBox HomeLine H116 Series User manual

Installation Manual
HomeLine | 26.03.2018

2
Pedro de Medinalaan 31
1086 XP Amsterdam
The Netherlands
info@ev-box.com
+31 (0)88 77 55 444
www.ev-box.com
IBAN: NL89RABO0153495715
SWIFT/BIC: RABONL2U
Chamber of Commerce: 32165082
VAT: 821785795B01
Table of contents
1. Safety regulations.................................................................................................3
Transport and storage............................................................................................................4
2. Product description .............................................................................................. 4
General ..................................................................................................................................4
Online - Model with modem and BackOffice .........................................................................4
Safety.....................................................................................................................................4
Mode 3 Controller..................................................................................................................4
Operation ..............................................................................................................................5
Warranty ................................................................................................................................5
3. Control.................................................................................................................. 6
Charging stations with RFID reader........................................................................................6
Start charging.....................................................................................................................6
Stop charging:........................................................................................................................6
Charging Stations without RFID charging card / modem .......................................................6
LED ring indicator ..................................................................................................................7
Note for installers...................................................................................................................7
4. Installation ............................................................................................................ 8
Safety requirements ...............................................................................................................8
Location .................................................................................................................................9
Power supply cable ................................................................................................................9
Installing the charging station ................................................................................................9
Wall mounting........................................................................................................................9
Pole mounting......................................................................................................................10
Connecting charging station ................................................................................................10
Finishing installation.............................................................................................................11
Maintenance ........................................................................................................................12
Product and environmental characteristics...........................................................................12
5. Installing the modem externally ......................................................................... 13
6. Adding extra connectors (Satellites) ...................................................................14
7. Technical Specifications......................................................................................15
8. Troubleshooting .................................................................................................16
9. EU Declaration of Conformity.............................................................................18

3
Pedro de Medinalaan 31
1086 XP Amsterdam
The Netherlands
info@ev-box.com
+31 (0)88 77 55 444
www.ev-box.com
IBAN: NL89RABO0153495715
SWIFT/BIC: RABONL2U
Chamber of Commerce: 32165082
VAT: 821785795B01
1.
Safety regulations
WARNING: RISK OF ELECTRIC SHOCK.
• Please read the documentation provided with the charging station to acquaint yourself
with the safety instructions and directions before you use the charging station.
• This charging station is designed and tested in accordance with international standards.
• Use this charging station for charging all mode 3 compatible electric vehicles only. Refer
to your vehicle owner’s manual to determine if your vehicle is suitable.
• This charging station must be used exclusively for the purpose intended.
• Do not operate the charging station if it or the charging cable is physically cracked, frayed,
other otherwise visibly damaged. Please consult the stations owner and/or an electrician right
away.
• This charging station contains no user serviceable parts. Please consult EV-Box or a
certified electrician for more information. Do not attempt to service the charging station
yourself.
• These directions for use are valid for different models of the charging station. It is possible
that a number of features are described that are not applicable to your charging station.
• This charging station may only be installed, maintained and repaired by qualified
personnel. Incompetent installation or repairs may result in danger to the user.
• Do not install a faulty charging station.
• For instructions on installation, see Chapter 4.
• The charging station is used in combination with a power source. Always switch off the
power supply before carrying out maintenance. The charging station contains no internal
components that can be maintained by the user. The “0n”/ ”Off” and “green” position of the
charging station's main switch does not guarantee that the system is disconnected from the
power source and does not safeguard against the voltage applied.
• Do not switch on the charging station if the cover is not in place.
• Ensure that the equipment is used under the correct operating conditions.
• Do not use explosive or readily flammable substances in the vicinity of the charging station.
• Persons unable to assess the dangers should not use the charging station.
• Do not direct powerful jets of water onto the charging station, and never operate with wet
hands.
• Ensure that the charging cable is
not kinked or jammed
!
• Make sure the charge cable is positioned so it will not be stepped on, driven over, tripped
over, or otherwise subjected to damage or stress.
• Ensure that the charging cable cannot come into contact with heat sources.
• Always pull on the plug's hand grip, and never on the cable.
•
While charging the charging cable must be completely unwound and connected to the
vehicle without overlapping loops!
This is to avoid the risk of the charging cable overheating.
• In the event of danger and/or accidents, have the charging station disconnected
immediately by a competent person (electrician).
• Please carefully read our instructions and the vehicle instructions in your owner’s handbook
before charging your electric vehicle

4
Pedro de Medinalaan 31
1086 XP Amsterdam
The Netherlands
info@ev-box.com
+31 (0)88 77 55 444
www.ev-box.com
IBAN: NL89RABO0153495715
SWIFT/BIC: RABONL2U
Chamber of Commerce: 32165082
VAT: 821785795B01
Transport and storage
Ensure that the main power source has been disconnected when storing or transporting the
charging station. No liability can be accepted for damage during the transportation, if the
charging station is transported in anything other than the original packaging. Store the
charging station in a dry environment. The storage temperature must be between –25°C
and +60°C.
2.
Product description
General
The EV-Box charging station (Figure 1) is compatible with all mode 3
electric vehicles. The charging station is meant for both indoor and
outdoor use. Usage of the charging station is allowed in an ambient
temperature between -25°C and +60°C. Charging station models with a
modem are connected to a central system for registration of the kWh
charged.
Online - Model with modem and BackOffice
The smart charging station is designed with a RFID card reader, a Kilowatt hour meter and a
GSM/GPS/GPRS modem. These components together provide for the authorization and
communication of the charging session procedure with the central system (BackOffice) for
processing and settlement of the transactions as required.
A GSM link with the charging
station is essential for the charging station to work properly.
However, a good link cannot
always be obtained in enclosed spaces, for instance a closed or underground car park. In
cases like this, the modem should be positioned outside the charging station along with the
GSM/GPS antenna and connected to the charging station. See Chapter 5.
Safety
There’s no power on the socket of the charging station as long as no plug is inserted and it
has not been started up by the RFID card. No protective residual current device or circuit
breaker is installed within the charging station. An external residual current device type A or
B as required by applicable regulation is necessary for installation. (See table 7, Technical
specifications).
Mode 3 Controller
The Type 2 socket is connected to the Mode 3 Controller and locking module in accordance
with IEC-61851. This means that the charging station is constantly checking for the presence
of a ground connection. In addition, the current is only switched on once the cable has been
connected to both the charging station and the vehicle and the presented RFID card is
authorized.
Figure 1: HomeLine

5
Pedro de Medinalaan 31
1086 XP Amsterdam
The Netherlands
info@ev-box.com
+31 (0)88 77 55 444
www.ev-box.com
IBAN: NL89RABO0153495715
SWIFT/BIC: RABONL2U
Chamber of Commerce: 32165082
VAT: 821785795B01
Operation
A charging session may be started by holding an authorized RFID card (Mifare Classic,
13.56Mhz) against the front of the charging station at the round surface showing a hand with
a RFID card (Figure 1). See also Chapter 3.
Warranty
EV-Box warranties its equipment and software against errors and defects in materials and
workmanship for twenty four (24) months from the date of delivery, during which time it will
use its best efforts to repair the errors, if any. However, any such problems encountered out
of any causes that are not attributable to EV-Box, shall be for customer’s risk and account.

6
Pedro de Medinalaan 31
1086 XP Amsterdam
The Netherlands
info@ev-box.com
+31 (0)88 77 55 444
www.ev-box.com
IBAN: NL89RABO0153495715
SWIFT/BIC: RABONL2U
Chamber of Commerce: 32165082
VAT: 821785795B01
3.
Control
Charging stations with RFID reader
Start charging
1. Use your charging cable to connect the EV-Box station to your vehicle.
2. Present your charging card (RFID Card) to the card reader.
The charging station will react with a tone. This indicates your card is being validated. It’s
possible that the LED ring will light up yellow for a couple of seconds.
3. The transaction will start automatically (LED ring is Blue).
Stop charging:
1. Present your charging card (RFID Card) to the card reader.
2. The charging session stops (LED ring will be GREEN)
3. Unplug the charge cable from the EV-Box and your vehicle.
Charging Stations without RFID charging card / modem
For charging stations that don’t operate with a RFID card, there will be either a key switch or
an AUTO-START. With the key switch you turn the key or push the button to start or stop the
charging session. To start charging on an AUTO-START charging station just plug the
charging cable into the vehicle. Simply unplug the charging cable from the vehicle to stop
the transaction.

7
Pedro de Medinalaan 31
1086 XP Amsterdam
The Netherlands
info@ev-box.com
+31 (0)88 77 55 444
www.ev-box.com
IBAN: NL89RABO0153495715
SWIFT/BIC: RABONL2U
Chamber of Commerce: 32165082
VAT: 821785795B01
LED ring indicator
The socket is surrounded by an LED ring. It shows the status of the charging station, so that
you can see which mode the charging station is in (see Chapter 8). A blinking yellow LED-ring
(once every second) indicates a paused charging session. This is only possible in a Hub-
Satellite configuration (see chapter 6). Charging automatically resumes when power becomes
available. For charging stations that don’t operate with a RFID card the Led ring is off in stand-
by mode. For RFID card operated charging stations the LED ring is green in stand-by mode.
Note for installers
Once the installation has been done, the LED ring indications can be tested with an
appropriate test equipment or with a card. These are available as an option.
Green or OFF
Flashing GREEN
YELLOW
Flashing RED
RED
BLUE
Stand-by or
ready for use
Your charging card is
being verified
Faulted, please
contact our service
desk
Awaiting
communication from
your vehicle or vehicle
is fully charged
Charging
Your charging card is
not authorized to start
a session

8
Pedro de Medinalaan 31
1086 XP Amsterdam
The Netherlands
info@ev-box.com
+31 (0)88 77 55 444
www.ev-box.com
IBAN: NL89RABO0153495715
SWIFT/BIC: RABONL2U
Chamber of Commerce: 32165082
VAT: 821785795B01
4.
Installation
Safety requirements
Connecting and installing this charging station must be done by a qualified
technician. The owner or user is responsible for the installation, operation and
maintenance of the charging station, whereby both the law regarding the safety of persons,
animals and property must be observed, as well as the installation instructions and regulations
in force in the country of use.
Read the installation instructions before you start working on the installation.
The charging station complies with Safety Class I (the charging station is supplied
with a ground terminal for safety) and voltage Category III.
The incoming and/or outgoing terminals for the alternating current are fitted with an
uninterruptible grounding for safety. If it is plausible that the ground safety has been
damaged, the charging station must be taken out of operation and secured against being
activated accidentally.
Ensure the correct supply voltage/power and ensure that the meter cabinet is
properly safe.
Each charging station must be protected by a residual current device Type A
(>30mA/AC) or Type B
with direct current fault detection (>6mA/DC and > 30
mA/AC. The residual current device must switch off all the phases connected and the “N”.
The applied RCB must comply with local law and regulations. A residual current device Type
B with direct current fault detection >6mA/DC is necessary for certain electric vehicles. See
the vehicle’s owner’s manual.
Never replace a safety component by one of another type.
• All components are correctly connected and operationally tested before dispatch of the
charging station.
• Before switching on the charging station check that the power source available
corresponds to the configuration settings of the charging station as described in the
manual and that all the cables in the charging station have been properly connected.
• Ensure that the equipment is used under the correct operating conditions.
• Never operate the charging station in wet or very dusty surroundings.

9
Pedro de Medinalaan 31
1086 XP Amsterdam
The Netherlands
info@ev-box.com
+31 (0)88 77 55 444
www.ev-box.com
IBAN: NL89RABO0153495715
SWIFT/BIC: RABONL2U
Chamber of Commerce: 32165082
VAT: 821785795B01
• Ensure that there is always adequate free space (at least 20cm) around the charging station
for ventilation purposes.
Location
Position the charging station, where possible, in surroundings not subject to extreme sunlight
and where damage from outside cannot occur. The charging station can be installed on the
stainless steel pole with bracket supplied with the charging station. The power supply cable
enters through the bottom of the pole.
The other option is to mount it onto a sturdy wall between 90cm and 120cm from ground
level. The supply line is fed through a cablegland at the lower side of the aluminium base
plate or the hole on the back side.
Power supply cable
The charging station is furnished with one 16A or 32A socket. There is
no protective residual current device or circuit breaker in the charging
station. The power supply cable is fed through a removable opening
for a connection to the lower side (figure 2). Alternatively the power
supply cable can be inserted through a removable opening in the
backside of the unit (figure 3).
It is important to use a separate cable for the electrical distribution
board, the main power supply cable must be fitted with a MCB/RCB
taking into account de-rating according to IEC61439-2. The
appropriate wire gauge of the supply cable depends on the power
rating and the distance between meter cabinet and charging station.
The voltage drop must not exceed 5%, it is advisable to take into
account a maximum allowable voltage drop of 3%. The maximum wire gauge that can be
fitted is 10mm2.
Installing the charging station
• Before starting installation switch off power supply in the
distributor and in the charging station.
• Secure the work environment to ensure that the power supply
can’t be switched on unintentionally.
Wall mounting
• Choose a flat vertical mounting surface, with a clearance of 20cm
around the charging station for ventilation purposes. Mount the
charging station on the wall with properly dimensioned
mounting material suitable for > 40kg. Check the contents of
the package and all accessories for damages once the delivery is completed.
Figure 2
Figure 3
Figure 4

10
Pedro de Medinalaan 31
1086 XP Amsterdam
The Netherlands
info@ev-box.com
+31 (0)88 77 55 444
www.ev-box.com
IBAN: NL89RABO0153495715
SWIFT/BIC: RABONL2U
Chamber of Commerce: 32165082
VAT: 821785795B01
• Remove the cover (Figure 4), it is attached with 4 bolts at the backside of the base unit.
Mount the base unit onto the wall with a pipe wrench tightening the nuts evenly and
crosswise so that the base unit is not deformed. The cover needs to lock in tightly to
ensure IP54 protection.
Wall plate for easier mounting
A wall plate for easier mounting is available as an option (figure 5). It’s
an accessory that can adjust to any wall mounting situation
independently of the chosen mounting surface.
Pole mounting
Our charging stations can also be mounted on a pole in the ground.
To this end EV-Box offers its’ CombiPole (art. no. 290150 – Figure 6). The HomeLine station
is to be attached to our CombiPole by using the provided HomeLine
Adapter Kit (art. no. 290160 – Figure 7). The HomeLine Adapter Kit is
provided with a separate installation manual.
Dig in the CombiPole to 60cm below ground level and align vertically.
Ensure that the holes for securing the charging station are in the
correct position with respect to the relevant parking place(s). The
CombiPole is provided with anchor blades of 300 mm x 300 mm.
Place the HomeLine base unit on the Adapter Kit’s brackets (Figure 8)
and tighten the nuts evenly and crosswise with a pipe wrench so that
the base part is not deformed. The front cover needs to lock in tightly
on the base unit to ensure IP54 level protection.
Connecting charging station
1. Run the power cable to the bottom 40cm through the M25 cable
opening.
2. Remove the cable sheath so that the cables can be connected to the main switch by a
small loop. Make sure the incoming PE cable is approximately 5cm longer for
the best fit.
3. Secure the power cord into the cable opening. Apply a zip tie
to the power supply line.
4. Connect the Phase and +N + PE and clamp beside the main switch. Attach PE first!
Make sure the main supply line does not block the manual locking lever of the servo
motor, mounted on the charging socket.
Figure 5
Figure 6
Figure 7
Figure 8

11
Pedro de Medinalaan 31
1086 XP Amsterdam
The Netherlands
info@ev-box.com
+31 (0)88 77 55 444
www.ev-box.com
IBAN: NL89RABO0153495715
SWIFT/BIC: RABONL2U
Chamber of Commerce: 32165082
VAT: 821785795B01
Finishing installation
1. Make sure the circuit breaker / residual current device in the meter
cabinet is in the “On” position and that the main switch in the charging
station is off.
2. Check the grounding resistance. This should be as low as possible
but not to exceed 150 Ohms. Certain electrical vehicles may need a special
grounding resistance.
3. Check whether all connectors are tightly connected to the controller
by firmly pressing them into position.
4. Make sure all switches in the charging station are in the “ON” position
5. Mount the cover onto the frame by inserting the top into the edge at the top of the
frame and hinging it downwards (figure 9). Be extra careful to align the cover properly to
ensure that the seals are in the right position after the cover closes (IP54 protection).
6. Check also that the cover locks securely into the open notch at the bottom of the frame
7. Switch on the supply current at the main distributor / meter cabinet. The charging
station will now carry out a self test. The LED ring around the socket shows the following color
indications during the test (max. 60 seconds)
a)
RED flashing
: Starting up, running test protocol and looking for connection to the
network.
b)
GREEN or OFF:
Stand-by, ready for use.
8. Check line to line and neutral to line voltages upstream of the power relays, for each
charging point.
9. Carry out a functional test in accordance with the specifications of the charging station.
For this use a test box for charging stations available as an option.
10. You can now tighten the 4 cover bolts with a Hex key, tightening the nuts evenly and
crosswise. (TIP: use a small ratchet with a Hex key bit – 4 mm)
Figure 9

12
Pedro de Medinalaan 31
1086 XP Amsterdam
The Netherlands
info@ev-box.com
+31 (0)88 77 55 444
www.ev-box.com
IBAN: NL89RABO0153495715
SWIFT/BIC: RABONL2U
Chamber of Commerce: 32165082
VAT: 821785795B01
Maintenance
Dirt on the outside of the charging station can be cleaned off using a damp soft cloth. The
owner or user is responsible for the maintenance of the charging station, whereby both the
law regarding the safety of persons, animals and property must be observed, as well as the
installation instructions in force in the country of use.
Product and environmental characteristics
The charging station has been CE-certified by the manufacturer and bears the
CE logo. The relevant declaration of conformity may be obtained from the
manufacturer.
The charging station complies with the RoHS Directive (RL 2011/65/EU). The
relevant declaration of conformity may be obtained from the manufacturer.
Electrical and electronic appliances, including accessories must be disposed of
separately from the general municipal solid waste. Recycling of materials saves
raw materials and energy and makes a major contribution to conserving the
environment.

13
Pedro de Medinalaan 31
1086 XP Amsterdam
The Netherlands
info@ev-box.com
+31 (0)88 77 55 444
www.ev-box.com
IBAN: NL89RABO0153495715
SWIFT/BIC: RABONL2U
Chamber of Commerce: 32165082
VAT: 821785795B01
5.
Installing the modem externally
A GSM link with the charging station is essential for the charging station to work properly.
However, a good link cannot always be obtained in enclosed spaces, for instance in a closed
or underground car park. In cases such as this, the modem can be positioned outside the
charging station along with the GSM/GPS antenna and connected to the charging station.
The procedure is as follows:
• Remove the modem from the controller to which it is fixed by pinching the top points of
the white feet on which it rests using pliers.
• Remove the GPS/GSM antenna from the charging stations frame.
• Find a suitable point where the GSM signal is well received.
• Install 4-pole plugs on the modem and the controller. These plugs can be obtained
separately.
• Make the connection below. A 4-core RS485 cable (STP/FTP, Profibus or equivalent)
should be used for this. The maximum distance between the modem and the charging
station is 1200m. With large distances (>60m it may be necessary to install a 12V external
power supply.
• Install the modem and antenna in a closed cabinet (IP54). An assembly set with all the
materials needed for this (excl. cable and 12V adapter) is available as an option, part
#470050.

14
Pedro de Medinalaan 31
1086 XP Amsterdam
The Netherlands
info@ev-box.com
+31 (0)88 77 55 444
www.ev-box.com
IBAN: NL89RABO0153495715
SWIFT/BIC: RABONL2U
Chamber of Commerce: 32165082
VAT: 821785795B01
6.
Adding extra connectors (Satellites)
Several charging stations without a modem (Satellites) can be linked to a charging station with
a modem in a hub / satellite connection thus forming a grid. The grid can support up to a
total of 20 sockets. The advantages are that control of the charging stations is simpler and
that, for locations with a poor GSM link, only a single modem has to be installed externally.
Also a smartgrid can be established over all sockets thus optimizing power usage, enabling
more electrical vehicles to charge simultaneously should power limitations exist The Satellite
charging stations are connected in a chain.
• Use a green 4-pole plug on the Satellite ”S” side and a black 2-pole plug on the Hub side
of the controller. These are available as a separate set, part #471040.
• Make the connection below. The network must be set up with a cable suited to the RS485
protocol. (STP/FTP, Profibus or equivalent cable).
• The maximum number of sockets that may be connected to a single modem is 20.
• The network must be closed off with a terminal resistance of 120 Ωat terminals 28 and
29, when more than 6 sockets are installed. The terminator resistance is available as a
separate set, part #471041.
• In the case of a Star or T network, reflections can occur in the cable. This method of
installation is not possible for this use.
For correct performance of the smartgrid it is
essential
that you contact your supplier to set
the maximum power available on the grid. If multiple three phase satellite stations are
connected in the smartgrid it is also advisable to swap the primary phase to distribute power
consumption as evenly as possible over all phases. Be sure to note the connector number
printed on the mode 3 controller board and the phase it uses as its primary phase.
For optimal
performance of the smartgrid it is essential to inform your supplier of these changes as well.

15
Pedro de Medinalaan 31
1086 XP Amsterdam
The Netherlands
info@ev-box.com
+31 (0)88 77 55 444
www.ev-box.com
IBAN: NL89RABO0153495715
SWIFT/BIC: RABONL2U
Chamber of Commerce: 32165082
VAT: 821785795B01
7.
Technical Specifications
These are general specifications for the HomeLine charging station. You can find more about
the technical specifications for your specific model in the “Downloads” section of EV-Box.com
Item
Description
Connection capacity
1-phase or 3-phase, 50Hz, between 2.5 – 10mm2
Output power per connector
1-phase or 3-phase, 230V – 400V, 16A or 32A
Secondary power supply
12VDC – 2.5A
Load capacity per socket
3.7kW, 7.4kW, 11kW, 22kW
External RCB (not included)
RCD Type A (>30mA/AC) or Type B, ((>30mA/AC;>6mA/DC)
(external)
Communication
GPS / GSM / GPRS Modem / controller with RFID reader
Temperature range
- 25°C – +60°C
Moisture (non-regulating)
Max. 95%
Protection class
IP54
Max. Installation height
+2,000m NAP
Dimensions in mm (L x W x H)
490 x 310 x 170
Housing
Polycarbonate (Bayblend)
Housing (rating)
IK09
Communication protocol
OCPP 1.2, 1.5 en 1.6
Weight
<5kg
Type number guide:
Type number guide:
16: 16A
32: 32A
H: HomeLine
B: BusinessLine
ML: PublicLine
MB: Mast
BusinessLine
S: PublicLine
(old)
1: one-phase
2: two-phase
3: three-phase
4: 1 side one-phase,1
side three-phase
0: cable
1: single
2: dual
0: autostart/push
button 4701020
controller, no kWh
meter
1: old modem 471002
controller 471001 S-
pulse kWh meter
2: new modem 471003
controller 471011 S-bus
kWh meter/wall
3: satellite, controller
471001 S0-pulse kWh
meter
5: 471011 + 471046
UMTS-E
6: 471011 + 471011 +
471045 UMTS-A
0: no security
1: RCB type A MCB
2: RCB type A with 32A
feeding cable + MCB
(not available in
satellite)
3: RCB type EV, MCB
4: Security with fuse
holders and RCB
type A
0: RFID reader
1: on / off button
2: autostart
controller 471020
3: Key switch
0: no cable
1: N/A
61: EV-Box type 1 cable 6 meters,
linear, with position 4=0
62: EV-Box type 2 cable 6 meter,
linear, with position 4=0
81: EV-Box type 1 cable 8 meters,
linear, with position 4=0
82: EV-Box type 2 cable 8 meter,
linear, with position 4=0
91: EV-Box type 1 spiral cable with
position 4=0
92: EV-Box type 2 spiral cable with
position 4=0
0: Type 1
1: Type 2
P: Pole attachment
wall-model Business
ZE: ZE Security
MODEL
PHASE
CAPACITY
SOCKETS
MODEM/kWh
SECURITY
VERSION
SERIAL NUMBER/CABLE
EXTRA

16
Pedro de Medinalaan 31
1086 XP Amsterdam
The Netherlands
info@ev-box.com
+31 (0)88 77 55 444
www.ev-box.com
IBAN: NL89RABO0153495715
SWIFT/BIC: RABONL2U
Chamber of Commerce: 32165082
VAT: 821785795B01
8.
Troubleshooting
EV-Box highly recommends the installation work to be done by a qualified electrician
and or installation partner.
Problem
Possible cause
Solution
Charging station does not
react
• No power to charging station
• Are the residual current device and
circuit breaker in the meter cabinet
on? (
check by user)
• Is main switch in the charging station
on? (if installed, must be done
by
electrician).
• Is the supply cable entering the
charging station live?
• Turn the charging station on again
Charging station does not
emit clear tone when it is
turned on
• Control current circuit breaker (C6)
is off
• 12V is not on (check light on 12V
supply is off)
• Small plugs on the controller are
not fully pushed in
• Wiring harness runs too close to
the 12V supply, with the result
that the magnetic field activates
the safety module of the 12V
supply.
• Is the control current circuit breaker
(C6) on? There is a clear tone when
the circuit breaker is switched on
• Is there 230V on the input terminals of
the power supply? If this is not the
case, check the circuit breaker
• Is there 12V on the output terminals of
the power supply? If this is not the
case, switch off the C6 circuit breaker
and wait two minutes before switching
on again. If there is still not 12V DC on
the output, the power supply should
be replaced.
• Snugly fit all plug connections, in
particular to the controller unit.
• Relocate wiring harness
Residual current device
trips constantly
• Grounding error in the charging
station
• Special ground resistance is
needed for the vehicle
• Fault in the vehicle or defective
charging cable
• Check electrical wiring for damage.
Replace damaged wiring
• Moisture or condensation on electrical
connections. Dry the connections if
necessary
• Replace the charging cable
• Measure the grounding resistance and
compare it with the resistance
required by the supplier of the
vehicle, e.g. Renault Zoe < 150 Ohm.
LED ring lights up red
constantly
• Residual current device and/or
circuit breaker are off
• Switch on residual current device
and/or circuit breaker
One or more LED ring(s)
continues to flash red in
Hub / Satellite
configuration
• Crossover in Hub / Satellite
connection.
• Charge point cannot be located.
• Check RS485 cabling 1:1
• Press modem into position.
• Check 12V power supply status to the
Hub (Charging station with modem).

17
Pedro de Medinalaan 31
1086 XP Amsterdam
The Netherlands
info@ev-box.com
+31 (0)88 77 55 444
www.ev-box.com
IBAN: NL89RABO0153495715
SWIFT/BIC: RABONL2U
Chamber of Commerce: 32165082
VAT: 821785795B01
Problem
Possible cause
Solution
LED ring continues to light
up yellow
• Charging station waiting for the
vehicle
• Vehicle is fully charged
• Faulty charging cable
• Grounding resistance too high,
with certain vehicles this must be
< 150 Ohm.
• Vehicle is on a timer
• Are the plugs properly inserted in the
vehicle and charging station? (
check by
user)
• Grounding resistance correct?
(grounding measurement by
electrician)
• Replace the charging cable (have fixed
cable replaced by an electrician)
• Change the setting of the timer in the
vehicle. (
check by user)
LED ring lights up blue
during a few seconds, then
yellow
• Vehicle refuses to charge
• Check that minimum current accepted
by the car is not higher than min
current supplied by the station (
check
by user
)
• Check line to line and neutral to line
voltages at various spots on the power
circuit(s) (
check by electrician
)
• Ground resistance correct? (
check by
electrician
)
Charging station does not
start charging, LED ring
flashes green for 30
seconds, followed by 10 x
red. Then LED ring green
or off.
• Plug not locked
• Vehicle not connected
• Lock in charging station blocked.
• Is the plug pushed far enough into the
charging station? (
check by user)
• Is the plug properly inserted in the
vehicle? (
check by user)
• Check the plug for damage or bent
pins. (
check by user)
• Check whether there is something in
the socket.
(
check by user)
• Check whether the wiring harness is
blocking the red locking handle.
(
check by electrician)
Plug does not come out of
charging station
• Incorrect card used to stop
charging (LED ring flashes purple
briefly)
• Unlocking pin will not lift
• Use the same card to stop charging as
to start charging
• Push the plug further into the charging
station and hold the card against the
card reader again
• Turn power in the meter cabinet off
and then on again after two minutes
• The red handle on the lock can be
manually turned upwards to unlock
by
the electrician
.
Red LED starts flashing
immediately after the card
is held against the reader
• Charging card is not authorized
for charging at this charging
station.
• There is no communication with
the Back Office.
• Check that the charging card is
registered correctly. (authorized for
use on public charging stations) (
check
by user)
• Check the settings of your charging
station in your online account (
check
by user)
• Check whether the modem is in
contact with the cellular network.

18
Pedro de Medinalaan 31
1086 XP Amsterdam
The Netherlands
info@ev-box.com
+31 (0)88 77 55 444
www.ev-box.com
IBAN: NL89RABO0153495715
SWIFT/BIC: RABONL2U
Chamber of Commerce: 32165082
VAT: 821785795B01
9.
EU Declaration of Conformity
MANUFACTURER'S DECLARATION
(in accordance with Appendix II-B of the Machinery Directive)
EV-Box B.V.,
NL registration KvK 32165082_000018683428
Pedro de Medinalaan 31, 1086XP Amsterdam, The Netherlands
declares under its’ sole responsibility that the following products:
Article H116X-XXXX: EV-Box Charging station, 1-phase 16A
Article H132X-XXXX: EV-Box Charging station, 1-phase 32A
Article H316X-XXXX: EV-Box Charging station, 3-phase 16A
Article H332X-XXXX: EV-Box Charging station, 3-phase 32A
provided that they are installed, maintained and used in the applications for which
they were designed, in accordance with professional practices, relevant
installation standards and manufacturer’s instructions for use and installation, are CE
certified and comply with the essential requirements of EMC Directive 2014/30/EU and
Low Voltage Directive 2014/35/EU in accordance with the following standards:
•
EN/IEC61000-3-2 (2014)
•
EN/IEC61000-3-3 (2013)
•
EN/IEC 61000-6-2 (2016)
•
EN/IEC61000-6-3 (2007) + A1 (2011)
•
EN/IEC 60335-1 (2012) +A13 (2017)
•
EN/IEC 60364-4-41 (2017)
•
EN/IEC60529-1 (1989) +A1 (1999) + A2 (2013)
•
EN/IEC60950-1 (2005) + A1 (2009) + A2 (2013)
•
EN/IEC60950-22 (2017)
•
EN/IEC61851-1 (2017)
•
EN/IEC61851-22 (2002)
•
EN/IEC62196-1 (2014)
•
EN/IEC62196-2(2017)
Amsterdam, January 5th 2018
A. van Rooijen
Chief Technical Officer
This manual suits for next models
3
Table of contents
Other EVBox Automobile Accessories manuals