kBox 3 manual 16
WARRANTY
Valid from 03-10-2013
•THE TERMS AND CONDITION’S APPLICABILITY. This Agreement applies only to the sale of products in new
condition in the EU or in a market where a certified dealer is established. For the individual consumer,
warranty runs from the original delivery date for 12 months in parallel with the conditions specified in
the current consumer law. For trade companies, warranty runs for 12 months from the original delivery
date and with the conditions set out in this agreement
•PARTIES OBLIGATIONS Exxentric undertake - with the exception of the cases specified in paragraph 5 below -
in case of malfunction or damage to the product to replace defective parts. More extensive repairs are to
be carried out by an Exxentric designated service center.
•WHAT CONSTITUTES AN ERROR Errors are professionaly determied deviations from the normal standard that
manifests itself during the period specified in paragraph 1. The product is considered defective if it differs
in the manner stated above and is not, according to Exxentric, likely to be defect due to accident or
circumstances that are otherwise attributable to the buyer.
•TROUBLESHOOTING Rectification of defects or delivery of replacement parts will take place within a
reasonable time after the buyer notified the error and, if so requested by Exxentric, made the product
available to the action of a designated service center. What is considered a reasonable time is
determined by the buyer's need for the product, the nature and scope of the error, difficulties in
determining the error and access to spare parts and engineering capacity.
•LIMITATION OF SELLER / EXXENTRIC’S COMMITMENT Exxentric’s responibility does not cover the product’s
consumable parts and wear parts such as for example drive belts, extension cords, snap hooks, rubber
mats and feet pads. Also, the warranty does not cover what is considered as normal wear and tear,
normal corrosion, or defects in paint or other coating. Also, the buyer may not claim rectification for
deficiencies which the seller can show were caused by for example:
•- that repair or service was done elsewhere than at an authorized Exxentric service center
•- that non OEM components were used
•- that use of the product continued after the defect was first noticed
•- that the product has been used in ways for which it is not designed or sized
•- that the product has been abused
•- that the product has not been used with normal care
•- that the care regulations as per existing instructions have not been carefully observed.
•TRANSPORT SAFETY AND TRANSPORTATION EXPENSE. For repair of extensive defects, the purchaser shall
bring the product to a designated service center. Buyer shall after the defect has been remedied pick up
the product from the seller or the designated service center. The product can also be dispatched by the
buyer to the seller or to the designated service center. Such transportation shall be at the buyer's sole risk
and expense. Replacement parts which the buyer can be expected to replace on his/her own are
delivered free of charge to the buyer.
•LIMITATIONS OF LIABILITY. For individual consumer, the limitation of liability as stated in the current
applicable Consumer sales rules, applies. The buyer is therefore not entitled to compensation beyond
what is covered under (2). For commercial customers, Exxentric’s liability is limited to what is stated in
this agreement. The buyer, therefore, is not entitled to compensation for economic damages beyond the
terms specified above, i e not for personal injury or property damage. Buyer is reminded once again the
importance of the product being handled with care and in accordance with the operating manual’s
instructions!
DISPUTES. Disputes concerning the interpretation or application of this Warranty Agreement shall in the first
instance be resolved by agreement between the parties. If such an agreement can not be reached, the dispute