Fargo DTC4500e User manual

15370 Barranca Parkway
Irvine, CA 92618-2215
USA
FARGO® DTC1000Me-DTC1250e-DTC4250e-DTC4500e
Card Printer Service Manual
PLT-01543 Rev 1.0
November 2013
© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

DTC1000Me-1250e-4250e-4500e Card Printer Service Manual PLT-01543 rev 1.0
November 2013 2
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Revision History
Date
Description
Document Version
10-2013
DTC1000Me-1250e-4250e-4500e Card Printer Service Manual
1.0
North America
Europe, Middle East and
Africa
Asia Pacific
Brazil
15370 Barranca Parkway,
Irvine, CA 92618,
USA
866 607-7339, #6
M-F 7am-6pm CST
Phoenix Road,
Haverhill, Suffolk CB9 7AE,
England
[phone]
M-TH 8:30 - 17:30 GMT
(FR 8:30 - 17:00)
19/F 625 King’s Road,
North Point, Island East,
Hong Kong
[phone]
M-F 9am –6pm GMT +8
Av Guido Caloi 1985 Prédio 18
São Paulo –SP,
CEP : 05802-140
55 11 5514-7110
M-F 9am –6pm ATC
support.hidglobal.com
www.hidglobal.com
HID GLOBAL, HID, the HID logo, DTC and FARGO are the trademarks or registered trademarks of HID Global
Corporation, or its licensors, in the U.S. and other countries.

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FARGO® DTC1000Me-DTC1250e-DTC4250e-DTC4500e ............................................................................1
Card Printer Service Manual.......................................................................................................................1
Introduction..................................................................................................................................................5
Safety Messages (review carefully)............................................................................................................6
Tools need for DTC Card Printer repair- replacement procedures................................................................................7
Cover Removal Procedures........................................................................................................................8
Remove/Replace Printer Covers DTC 1000Me- 1250e Single Side..............................................................................8
DTC Flipper SHORT Dual-Sided Printing Module Removal ........................................................................................10
DTC1250e DUAL - DTC4250e Single Printer Cover Removal....................................................................................14
DTC4500e Single Side Printer Cover Removal ...........................................................................................................20
DTC4500e Lamination Module Cover Removal...........................................................................................................26
Complete Lamination Module Removal...................................................................................................................30
Parts Replacement- Printer.......................................................................................................................32
Remove/Replace the Mainboard..................................................................................................................................32
Remove/Replace the Display Assembly (MDP-00093 DTC4250e/4500e)..................................................................34
(MDP-00059 DTC1250e)..............................................................................................................................................34
Remove/Replace the Stepper Motor D930027, Stepper Belt F000424, Pulley D900430 ...........................................36
Remove/Replace the Mag Roller (D930122) ...............................................................................................................42
Remove/Replace the Output Roller (D930123) Pinch Roller-spring (D920013-F000338)..........................................45
Remove/Replace the Platen Roller (D930120) & Pulley/Gear (D900429)...................................................................47
Remove/Replace the Lift Pinch Roller Assembly (D930137) Pinch Lift Bracket (D930136) .......................................50
Remove/Replace the Cleaning Roller (D930121), Input Feed Lever (D930132), .......................................................55
Input Lever Gear (D930164) ........................................................................................................................................55
Remove/Replace Supply Spindle RFID Motor.............................................................................................................58
Remove/Replace Ribbon Take-Up Motor (D930014) ..................................................................................................60
Remove/Replace Encoder Sensor (A930514) for RFID Supply Spindle .....................................................................62
Remove/Replace the PCB board (A000365-01)..........................................................................................................66
Remove/Replace Ribbon Sensor (D930016)...............................................................................................................67
Remove/Replace Card Path/Cover Sensor (D930613) ...............................................................................................71
Parts Replacement - Dual-Sided Printing Module ...................................................................................73
Remove/Replace the Flipper Cover .............................................................................................................................74
Remove/Replace the Flipper Table (D930011)............................................................................................................77
Remove/Replace the Flipper Feed Roller (D930149), Pinch Roller D920013 & F000338).........................................81
Pinch Roller Gears (D30165 & D930166)....................................................................................................................81
Remove/Replace the Flipper Assembly Stepper Motor –E001192.............................................................................84
Remove/Replace the Headlift Sensor/Cable- D900113...............................................................................................85
Remove/Replace the IR Sensors D930609 (short) D930614 (tall)..............................................................................86
Remove/Replace the PCB Output Controller -A930503..............................................................................................87
Parts Replacement- Lamination Module..................................................................................................88
Remove/Replace the Lamination Module Mainboard ..................................................................................................88
Remove/Replace the Lamination Head Assembly...................................................................................90
Upper Assembly (D920022) & Lower Assembly (D920023)........................................................................................90
Remove/Replace the Lamination Module Rollers........................................................................................................95
Remove/Replace the Rewind Motor Assembly RFID Board A000365-01.................................................................107
Encoder Sensor A000126 ..........................................................................................................................................107
Appendix A...............................................................................................................................................111
Replacing the DTC Printhead.....................................................................................................................................111
DTC Printhead procedure......................................................................................................................................112
Appendix B...............................................................................................................................................124
Printer Mainboard connections...................................................................................................................................124

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Appendix C...............................................................................................................................................127
Lamination Module Mainboard connections...............................................................................................................127
Upper Sensing Cables ...........................................................................................................................................127
Feed & Lower Sensing Cables ..............................................................................................................................128
Upper Lam Head Cables........................................................................................................................................129
Lower Lam Head Cables........................................................................................................................................130
Lower Motor Cables...............................................................................................................................................131
Upper RFID and Ribbon Cable..............................................................................................................................132
Appendix D...............................................................................................................................................133
Engineering Drawings............................................................................................................................................133

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Introduction
The service manual serves to inform the technician about the DTC Card Printer & Dual-Sided Printing Module
& Lamination Module parts replacement procedures.
Important: These procedures can only be performed by authorized service personnel.
Estimated repair time may vary according to the technician’s experience.
Caution: Turn OFF the Printer and unplug the power cord from the Printer.
ESD precautions are necessary when handling electronics assemblies
Danger: Wear proper eye protection to perform the procedures in this section.
.

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Safety Messages (review carefully)
The purpose of this section is to provide the User with specific replacement procedures for the Card Printer.
Please review standard precautions (to take) while performing these replacement procedures.
Symbol
Critical Instructions for Safety purposes
Danger:
Failure to follow these installation guidelines can result in death or serious injury.
Information that raises potential safety issues is indicated by a warning symbol (as shown
to the left).
To prevent personal injury, refer to the following safety messages before performing an
operation preceded by this symbol.
To prevent personal injury, always remove the power cord prior to performing repair
procedures, unless otherwise specified.
To prevent personal injury, make sure only authorized service personnel perform these
procedures.
Caution:
This device is electrostatically sensitive. It can be damaged if exposed to static electricity
discharges.
Information that raises potential electrostatic safety issues is indicated by a warning symbol
(as shown to the left).
To prevent equipment or media damage, refer to the following safety messages before
performing an operation preceded by this symbol.
To prevent equipment or media damage, observe all established Electrostatic Discharge
(ESD) procedures while handling cables in or near the Circuit Board and Printhead
Assemblies
To prevent equipment or media damage, always wear an appropriate personal grounding
device (e.g., a high quality wrist strap grounded to avoid potential damage).
To prevent equipment or media damage, always remove the Ribbon and Cards from the
Printer before making any repairs, unless otherwise specified.
To prevent equipment or media damage, take jewelry off of fingers and hands, as well as
thoroughly clean hands to remove oil and debris before working on the Printer.

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Tools need for DTC Card Printer repair- replacement procedures
T10 Torx screwdriver
E Clip tool
Small flathead screwdriver
Needle Nose Pliers
(NOTE: HID Global offers a kit that contains many of the tools needed to repair the printers.
Part Number 085627)

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Cover Removal Procedures
Remove/Replace Printer Covers DTC 1000Me- 1250e Single Side
Step
Procedure
1
Caution: Turn OFF the Printer and unplug the power cord from the Printer.
2
Open the front door. Locate and remove the 2 screws. (F000178)
3
Lift up the top cover and disconnect the display cable (D930607) from the mainboard.
Remove the top cover by flexing the center to disengage the insert tabs.
DTC1250e single side shown
Tools needed: T10 Torx screwdriver
Estimated Repair Time: 15 minutes
Preparation:
Important: This procedure can only be performed by
authorized service personnel.
DTC1250e DTC1000Me
Top Cover/PCB Assy D930034-02 D930034-02
Front Door D930265-05 D930265-04
Left Cover D930263-03 D930263-02
Right Cover D930264-03 D930264-02
Output Bin D930269-01 D930269-01

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Step
Procedure
4
Remove the 2 screws (F000178) that hold the side covers to the frame.
5
Remove both side covers. The input and output hoppers are attached to the side covers.
6
Remove the 2 screws on the bottom right and left side to remove the inner back cover.
Left side Right side
7
Lift UP the bottom of this cover to release the upper tabs that hold the cover to the frame.
8
Procedure is complete.

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DTC Flipper SHORT Dual-Sided Printing Module Removal
Complete Short Flipper Assembly
D930010-04 DTC1250e Dual side
D930010-06 DTC4250e & 4500e Short Flipper
Step
Procedure
1
Caution: Turn OFF the Printer and unplug the power cord from the Printer.
DTC4250e DTC1250e Dual
If the Dual-Sided Printing Module needs to be
removed for any Printer Replacement procedures
or to remove the covers follow this procedure.
Tools needed: T10 Torx screwdriver
Estimated Repair Time: 15 minutes
Preparation:
Important: This procedure can only be performed by
authorized service personnel.
DTC1250e DTC4250e DTC4500e
Top Cover only
D930192-03 D930192-01 D930192-01
Flipper Front Door only
D930194-01 D930194-01 D930194-01