
Possible Cause Corrective Action
OSDP misconfiguration,
not configured for OSDP,
secure channel mismatch
Confirm panel is configured for
OSDP. Confirm panel and reader are
both configured for Secure Channel
(or both unencrypted.) Confirm PD
address and speed.
Incorrect cabling Verify gauge, connections and
cabling length. Verify RS-485 OSDP
connections (T/R+ and T/R
-
).
Not enough power 12 VDC recommended, 5 VDC
at reader is minimum
Incorrect card used Verify if card technology
is supported
Reader/access panel not
properly grounded
Earth ground needed—verify shield
and reader ground are tied at access
panel and connect to ground at
one point
Supply generating
interference
Linear power supply recommended,
verify switching power supply
before use
Should any of the corrective actions mentioned above not improve
performance, disconnect the reader from the access panel and power
it with a separate power supply or 9VDC battery, and re-test card
functionality, with an OSDP panel simulator if necessary. By powering
the readers separately, most variables that may lead to reduced
performance can be eliminated. OSDP issues often require a packet
trace, which the installer or panel vendor should be prepared to
provide if there are problems. Should the problem persist, please
contact Farpointe directly.
Operating Temperature: –31° F to +150° F (–35° C to +66° C)
Operating Humidity: 0% to 90% Relative Humidity
IP Rating: IP67
For proper PIN security with keypad readers, please review our
PIN Best Practices Reference Document.
Many Farpointe Data Readers carry the following certifications:
FCC Compliance Statement: This device complies with part 15 of the FCC rules.
Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Caution: Changes or modifications not expressly approved by Farpointe Data could
void the user's authority to operate the equipment.
Product can be used without license conditions or restrictions in all European Union
countries, including Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark,
Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain,
Sweden, United Kingdom, as well as other non-EU countries, including Iceland,
Norway, and Switzerland.
This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device may not
cause interference, and (2) this device must accept any interference, including
interference that may cause unde-sired operation of the device.
Cet appareil est conforme à Industrie Canada exempts de licence standard RSS (s).
Le fonctionnement est soumis aux deux conditions suivantes : (1) ce dispositif ne
peut pas provoquer d’interférences et (2) ce dispositif doit accepter toute
interférence, y compris les interférences qui peuvent causer un mauvais
fonctionnement du dispositif.
Note: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference
in which case the user will be required to correct the interference at his own expense.
Details on compliance and certifications can be found at:
https://www.farpointedata.com/resources/certifications.php.
QUICK START GUIDE
125-kHz EM PROXIMITY CARD READERS
WITH OSDP SUPPORT
© 2023 Farpointe Data, Inc. All rights reserved. Farpointe Data®,
Pyramid Series Proximity®, Delta®, Ranger®, and CONEKT®are the
registered U.S. trademarks of Farpointe Data, Inc. All other
trademarks are the property of their respective owners.
www.farpointedata.com P/N: 01170-002 ∙ Rev. 1
Farpointe Data, Inc.
2195 Zanker Road
San Jose, CA 95131 USA
Office: +1-408-731-8700
Fax: +1-408-731-8705
Farpointe Data reserves the right to
change specifications without notice.
Oct-11-2023