Fellowes 220-2 Operating manual

Technical Service Manual
for Models
220-2
220C-2
C-220
C-220C
June 2007
For all models up to and
including:
38221 Rev D
32221 Rev B
38221-71 Rev C
38221-72 Rev C
38221-73 Rev C
38222-71 Rev B
38222-72 Rev C
38222-73 Rev B
32222 Rev C
38225-71 Rev D
38225-72 Rev D
38225-73 Rev D
38225 Rev E

Technical Service Manual
for Models
220-2
220C-2
C-220
C-220C
For all models up to and including:
38221 Rev D
32221 Rev B
38221-71 Rev C
38221-72 Rev C
38221-73 Rev C
38222-71 Rev B
38222-72 Rev C
38222-73 Rev B
32222 Rev C
38225-71 Rev D
38225-72 Rev D
38225-73 Rev D
38225 Rev E

Table of Contents
Introduction............................................................................ 1
Model 220-2 and C-220...................................................... 1
Model 220C-2 and C-220C ................................................ 2
Safety ....................................................................................... 2
General Maintenance............................................................ 3
External Cleaning ............................................................... 3
Internal Cleaning................................................................. 3
Inspection ............................................................................ 3
Lubrication .......................................................................... 4
Operation................................................................................ 4
Troubleshooting ..................................................................... 5
Paper Feed Problems .......................................................... 5
Electrical Problems ............................................................. 6
Mechanical Problems ......................................................... 7
Troubleshooting Flowcharts ............................................... 7
Tools and Supplies............................................................... 12
Cabinet and Housing .......................................................... 13
Replace Caster Assembly ................................................. 13
Remove Housing Cover .................................................... 14
Remove/Replace PC Board .............................................. 15
Mechanical Assemblies ....................................................... 16
Remove Cutting Assembly and Motor
from Cabinet ............................................................... 16
Remove Cutting Assembly Gears .................................... 17
Remove Motor ................................................................... 18

220-2 and C-220 Cutting Assembly .................................. 19
Repair 220-2 and C-220 Cutting Assembly .................... 20
Reassemble 220-2 and C-220 Cutting Assembly ........... 21
220C-2 and C-220C Cutting Assembly ............................ 22
Repair 220C-2 and C-220C Cutting Assembly .............. 23
Reassemble 220C-2 and C-220C Cutting Assembly ..... 24
Electrical Assemblies .......................................................... 25
Replace Capacitor ............................................................. 25
Replace Power Cord ......................................................... 26
Replace Basket Full Sensor.............................................. 27
Replace Door Closed Switch ........................................... 28
Replace Operator Panel Switches .................................... 29
Troubleshooting LEDs...................................................... 29
Replace Paper Feed Sensor .............................................. 30
Current Limit Adjustment ................................................ 31
Wiring Diagrams ................................................................. 33
Parts Lists ............................................................................. 35
Cabinet and Housing......................................................... 36
Motor.................................................................................. 36
Cutting Assembly .............................................................. 37
Gear Box and Gears .......................................................... 38
Electrical Components...................................................... 38
Miscellaneous .................................................................... 39

1
Introduction
This Technical Service Manual contains the service and
repair procedures for Fellowes office shredders, Models
220-2, 220C-2, C-220, and C-220C. The manual
provides maintenance procedures, a list of required
tools, and a troubleshooting guide with flowcharts. In
addition, the manual contains a wiring diagram and an
illustrated parts list for each shredder.
Use the troubleshooting guide for help in identifying a
specific problem. Then turn to the appropriate section
in the manual for instructions.
Follow the service procedures carefully. Always note
the location, number, color, and position of parts and
wires before removing them so that they can be
reassembled correctly. If there are no specific
instructions for reassembling an item, simply reverse
the disassembly procedure
From the service and repair perspective, the 220-2 and
220C-2 models are similar, except for the cutting
assemblies. The 220-2 and C-220 are strip-cut
shredders. The 220C-2 and C-220C are confetti-cut
shredders. The maximum paper size for the shredders
is standard letter and A size paper. The shredders are
sheet-fed.
Models 220-2 and C-220
Models 220-2 and C-220 are strip-cut shredders with
these characteristics:
nShred size of 7/32 inch (5.8 mm) or
5/32 inch (3.9 mm)
nOptimum cutting capacity of approximately
18-20 sheets (5.8 mm shred size) or 16-18
sheets (3.9 mm shred size), letter or A size,
20 lb. paper. It can also shred 1 CD or credit
card at a time.
nMaximum paper width up to 9.5 inches
(24.1 cm) wide.
nRecommended daily capacity is 6000 sheets.
220-2 and C220 Shredders

2
Models 220C-2 and C-220C
Models 220C-2 and C-220C are confetti-cut shredders
with these characteristics:
nShred size of 5/32 x 1 inch (3.9 x 25 mm)
nOptimum cutting capacity 12-14 sheets of
letter or A size, 20 lb. paper.
nMaximum paper width up to 9.5 inches
(24.1 cm) wide.
nRecommended daily capacity is
3000 sheets.
Safety
When servicing a shredder, observe the following safety
precautions:
nNever put a hand, fingers, or foreign
objects into the paper feed slot or throat.
nKeep all loose articles of clothing, ties,
jewelry, long hair, or other loose objects
away from the paper feed slot.
nAlways turn off and unplug the power cord
at the wall outlet before doing any work on
a shredder.
nUse only the specified replacement parts.
See the Parts List beginning on page 35.
Wall Mounting
Each 220-2 and C-220 shredder includes a wall
mounting kit (PN 31742). This kit is used to secure the
shredder to a wall to comply with UL 60950 stability
requirements. The wall mounting kit ccntains a spacer
that allows the shredder to be mounted slightly away
from the wall for proper ventilation.

3
General Maintenance
The shredders are designed to perform consistently
with a minimum amount of maintenance. This section
contains recommendations for external and internal
cleaning, inspection, and lubrication.
External Cleaning
Clean the exterior of the shredder with a soft cloth.
Moisten the cloth with a mild solution of detergent
(such as dish-washing liquid) and warm water. Use
detergent sparingly to avoid contact with electrical
parts.
Do not use flammable synthetic oil, petroleum-based
products, or aerosol lubricants of any kind. Do not use
chemical cleaners, solvents, or aerosol sprays to clean
the exterior of the shredder.
Internal Cleaning
The shredder does not require periodic internal
cleaning. However, when the shredder is being serviced
perform the following maintenance tasks:
nRemove any paper strips or pieces that
may have collected around the cutting
assembly.
nIf lubricated parts are dusty, wipe away the
dust with a soft cloth.
nUse a small brush or vacuum to remove
dust from the non-lubricated surfaces such
as the motor, cutting assembly, housing,
and wiring.
Do not use chemical cleaners, solvents, or aerosol
sprays to clean the interior of the shredder.
Inspection
When the shredder is being serviced, visually inspect it
for defects such as loose screws, loose terminals and
connectors, and any other problems you notice.
Correct any defects and test before returning the
shredder to the customer.

4
Lubrication
Only the confetti-cut shredders (220C-2 and C-220C)
require lubrication to ensure proper operation. If used at
or near capacity, the machine should be oiled every time
the basket is emptied, when it becomes noisy, and when
it is serviced. Use Fellowes Powershred Lubricant
(#35250) or other non-aerosol vegetable-based oil in a
long-nozzle container. Do not use flammable synthenic
oil, petroleum-based products, or aerosol lubricants of
any kind.
To apply oil:
1Turn the machine off.
2Insert the nozzle of the oil bottle into the paper
feed slot.
3Squeeze a small bead of oil along the length of the
paper feed slot starting at one end of the paper
feed slot.
Operation
The operator panel is located on the shredder cover.
The panel consists of two control switches and
troubleshooting indicator lights.
Operator Panel Control Switches
IAutomatic Turns on the automatic-start sensor and the
the green Ready light.
OOff Turns off the automatic-start sensor and the
green Ready light.
RReverse Runs the shredder in reverse mode. Press and
hold to activate.
Manual Forward Button
Runs shredder when the button is held down.
Troubleshooting Lights
Ready Light (Green) Shredder is in automatic start mode.
Basket Ajar Waste basket drawer is open.
Basket Full Waste basket is full or paper has collected
under the cutting cylinders.
Paper Jam Shredder is jammed (e.g., paper capacity
exceeded).
Operator Panel

5
Troubleshooting
Troubleshooting the shredder begins with checking the
machine for possible faults. Possible causes for machine
malfunctions include:
nPaper feed problems
nElectrical problems
nMechanical problems
Paper Feed Problems
Two common paper feed problems are paper jams and
waste paper basket problems. Indicator LEDs on the
shredder cover help to identify these problems. Both of
these are easy to solve. Birdnesting, a build up of paper
shreds along the underside of the cutting assembly, can
be a problem on confetti-cut shredders.
CAUTION!
Never attempt to force jammed material
through the machine.
If the paper jam light is on, follow these steps until the
light turns off.
1Unplug the shredder.
2Check the wastebasket and empty if full. Replace
the basket and make sure the drawer closed
switch is fully engaged.
3Plug in the shredder. Press and hold the control
switch in reverse position to back paper out of the
paper feed slot. Try pulling gently on the paper to
remove it from the shredder.
4Alternate between forward and reverse, as
needed:
aPress and hold the Manual Forward button for a
few seconds.
bPress and hold the control switch in the
Reverse (R) position for a few seconds.
cContinue alternating between forward and
reverse until the jam clears.
CAUTION!
The shredder may be damaged if you alternate
too rapidly between forward and reverse.

6
To clear a buildup of paper shreds from the underside of
the cutting assembly (also called birdnesting):
1Unplug the shredder.
2Check the wastebasket and empty if full. Replace
the basket and make sure the paper full closing
switch is fully engaged.
3Plug in the shredder.
4Alternate between forward and reverse to clear the
birdnest:
aPress and hold the Manual Forward button for a
few seconds.
bPress and hold the control switch in the
Reverse (R) position for a few seconds.
cContinue alternating between forward and
reverse a few times.
5Feed the maximum cutting capacity (12-14 sheets
of 20 lb. paper for the 220C-2 and
C-220 shredder), at one time, if needed to clear
the birdnest.
Electrical Problems
The most common electrical problems result from an
opened waste basket drawer, loose wires, or a defective
PC board.
If the wastebasket is not properly in place, the shredder
will not operate. The Basket Ajar LED will help to identify
this problem.
Check the drawer to make sure it properly engages and
closes the basket ajar switch. Press the Auto On (I)
switch, then press the Manual Forward switch to start
the shredding operation.
If the PC board is defective, the shredder may not run at
all. Another indication that the PC board is defective
might be if the shredder runs in reverse, but not forward
or the LED lights do not turn off.
Occasionally the capacitor may be defective. Typical
problems caused by a defective capacitor are that the
motor runs but with no power or the motor runs but with
no direction.

7
Mechanical Problems
Mechanical problems can often be identified by listening
to the sound of the machine when it is operating and
observing whether the paper cutting capacity drops.
If a confetti-cut machine is making excessive noise, it
may need to be lubricated. Try oiling the cutting
cylinders. To do this, apply the lubricating oil through the
paper feed slot on the cover. Run the cutting system
forward and backward several times without feeding
paper. Then feed paper through the shredder. See the
Lubrication instructions in the General Maintenance
section of this manual for additional instructions.
If these simple solutions do not solve the problem, then
use the following troubleshooting checklists to help
identify and solve the problem.
Troubleshooting Flowcharts
This section includes four flowcharts that begin with a
typical shredder problem.
Flowchart A Shredder does not start
Flowchart B Paper cutting problems
Flowchart C Shredder runs but makes
noise
Flowchart D Shredder runs slowly or
stalls
The flowcharts are designed to provide you with a
starting point for identifying, isolating, and repairing
problems.

8
Flowchart A
Shredder does not start
Paper Jam Power
Suppl
y
Auto
On/Reverse
Switch
Paper Feed
Sensor
Paper Basket
Full or
Basket A
j
ar
Make sure
shredder is
connected to
power suppl
y
Check switch
for loose wires
Check sensors,
clean if
necessar
y
Empt
y
paper
basket, if
needed
Remove paper
jam
Make sure
power is
available at
wall outlet
Connect an
y
loose wires
Check for loose
or defective
wires
Replace paper
basket
Press forward
and auto on
reverse switch
to clear jam
Procedure:
Replace Power
Cord
Procedure:
Replace Basket
A
j
ar Switch
Check for loose
internal
electrical
connections
Replace
sensor, if
defective
Replace basket
full sensor or
basket ajar
switch, if
defective
Allow motor to
cool, then
restart
shredder
Procedure:
Replace PC
Board
Replace power
cord, if
defective
Procedure:
Replace PC
Board
Procedure:
Replace Basket
Full Sensor

9
Flowchart B
Paper cuttin
g
problems
Unable to
cut all paper
Check for
mechanical
problems
This paper is
be
y
ond
capabilit
y
of
shredder
Drive
g
ears are
stripped or
dama
g
ed
No action
required
Replace
g
ears
as needed
No, onl
y
thin paper
Procedure:
Remove
Cuttin
g
Assembl
y
Gears
Replace motor
if dama
g
ed
Procedure:
Remove Motor
Motor
g
ear is
stripped or
dama
g
ed
Unable to
cut tissue,
carbon, or
other paper
Yes

10
Flowchart C
Shredder runs but makes noise
Cuttin
g
Assembl
y
check for
Procedure:
Repair Cuttin
g
Assembl
y
Dama
g
ed
dust covers
or strippin
g
devices
Dama
g
ed
cuttin
g
c
y
linders
Dama
g
ed
cuttin
g
assembl
y
g
ears
Debris on
cuttin
g
c
y
linders
Replace
damaged dust
covers or
stripping
devices
Replace
damaged
cutting
cylinders
Replace
damaged
cutting
assembly gears
Remove debris
Procedure:
Remove
Cuttin
g
Assembl
y
Gears
Remove cutting
assembly to
clear debris
Procedure:
Repair Cuttin
g
Assembl
y
Procedure:
Repair Cuttin
g
Assembl
y

11
Shredder runs slowl
y
or stalls
check for
Check motor
and gears
Replace motor
if damaged
Procedure:
Replace Motor
Motor
problems
Remove debris
Remove cutting
assembly to
clear debris
Procedure:
Remove
Cuttin
g
Assembl
y
Debris in
cuttin
g
assembl
y
Procedure:
Repair Cuttin
g
Assembl
y
Motor operates
but without
force or
direction
Replace
capacitor
Procedure:
Replace
Capacitor
Capacitor
problem
Flowchart D

12
Tools and Supplies
The following tools and supplies are required to properly
service the Fellowes shredders, Models 220-2, 220C-2,
C-220, and C-220C.
Screwdrivers Flat blade screwdrivers
Phillips screwdrivers
Pliers Long nose pliers
Wrenches/Sockets Socket wrenches
w/extension
Hammers Plastic-end hammer
Rubber mallet
Miscellaneous Gear puller
Supplies Cleaning solvent
Cutting oil
Gloves (optional)
Gear grease
Loctite
Tape
Tie wraps

13
Cabinet and Housing
The cabinet consists of the cabinet with four casters, a
housing cover, and a wastebasket drawer. The interior
of the cabinet has a shelf that supports the mechanical
and electrical components. A housing cover fits on the
cabinet.
The Auto/On and Manual Forward switches and the
LED indicators are located on the housing cover. Paper
is fed through the paper feed slot (throat) on the cover.
Replace Caster Assembly
The caster assembly screws into a threaded socket on
the bottom of the cabinet.
1Remove the wastebasket.
2Select a suitable work surface and put a blanket,
mat, or other cover down to prevent damage to
the shredder.
3Lay the shredder on its
side on the blanket.
4Turn the nut clockwise to
remove the caster from
the bottom of the cabinet.
5Replace the old caster
with a new one.
DO THIS FIRST
Unplug the Shredder
TOOLS
Wrench
Cabinet
220-2 and C-220 housing cover
troubleshooting
lights
CD feed slot (220-2 & C-220 only)
220-2/220C-2
cabinet door
casters (4)
wastebasket
operator
panel
paper feed slot
(throat)
bolt
nut
caster

14
Remove Housing Cover
Three screws hold the housing cover to the front of the
cabinet, and three plastic tabs fit in openings along the
rear of the cabinet. A plastic cable connects the
switches located in the housing cover to the PC board.
Remove the cover gently, so that this cable is not
damaged.
To remove the housing from the cabinet:
1Remove the wastebasket.
2Remove the 3 screws that hold the cover to the lip
at the front of the cabinet.
3Grip the housing cover on both sides, then gently
lift and push the cover toward rear of the unit to
release the rear latches.
Note: Be careful. The latches are plastic and
may break if too much force is applied.
4Set the cover aside.
DO THIS FIRST
Unplug the Shredder
TOOLS
Phillips screwdriver
cable (connects to
PC board)
Housing Cover
operator panel (see
page 4 for details
CD feed slot on safety flap
(220-2 and C-220 only)
paper feed slot
housing cover
insert panel
safety flap