Ingenico Move 5000 User manual

www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) [phone] / (F) [phone]
Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre
Move 5000
User Guide
Optional

Move 5000
900017771 R11 000 07/0117
Copyright© 2017 Ingenico
All rights reserved
2
Contents
1_Introduction
2_Presentation
2_1 Content of the box
2_1_1 Terminal
2_2 Overview on the MOVE/5000
2_3 Keyboard details and functionality
2_4 Touch panel
3_Use of the terminal
3_1 Switching off the terminal
3_2 Reading card
4_Installation
4_1 Recommendations
4_2 USB Terminal connections
4_2_1 uUSB
4_2_2 MicroSD Memory Card
4_3 Opening trap door
4_4 SAMs & SIMs
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Move 5000
900017771 R11 000 07/0117
Copyright© 2017 Ingenico
All rights reserved
3
4_5 Battery
4_5_1 Main characteristics
4_5_2 Installing the battery
4_5_3 Charging the battery
4_5_4 Changing the battery
4_6 Paper roll
4_6_1 Main characteristics of INGENICO paper roll
4_6_2 Installing paper roll
5_Recommendations
5_1 Safety
5_2 Security of your terminal
5_3 Fixed installation
6_Standards
6_1 Environment (WEEE, Batteries and
Packaging)
6_2 FCC/IC Compliance
7_Troubleshooting
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Move 5000
900017771 R11 000 07/0117
Copyright© 2017 Ingenico
All rights reserved
4
1_Introduction
We hope that you will be fully satised with your new terminal
MOVE/5000. This terminal is available in different models. Please
select by yourself in this documentation items related to your model.
Read this guide to understand and make the best use of your terminal.
It presents you the necessary information about use, installation,
maintenance, safety and security recommendations.
WARRANTY / SECURITY
Use only the power supply included with the product to
ensure best performance and safety. Maintenance should
only be provided by Ingenico authorized technician.
Failure to comply with these instructions will void the
manufacturer’s responsibility.
This symbol indicates an important Warning.
This symbol indicates a piece of advice.

Move 5000
900017771 R11 000 07/0117
Copyright© 2017 Ingenico
All rights reserved
5
2_Presentation
WARNING
The power supply unit provided with your equipment
is specially designed for Ingenico terminals. Do not use
any other power supply. The use of a power supply with
apparently similar voltage/current characteristics may
damage your terminal.
2_1 Content of the box
2_1_1 Terminal
MOVE/5000 terminal unit equipped
with a paper roll
A battery pack disconnected
Power adapter
User guide

Move 5000
900017771 R11 000 07/0117
Copyright© 2017 Ingenico
All rights reserved
6
ADVICE
Keep the packaging. It must be re-used whenever the termi-
nal is shipped.
2_2 Overview of the MOVE/5000
Terminal unit
3’’5 LCD Display with
touch panel
Backlit keyboard
Smart card reader
Easy loading printer
Magnetic
card reader

Move 5000
900017771 R11 000 07/0117
Copyright© 2017 Ingenico
All rights reserved
7
Compartment where are located:
the battery pack
the modules SAM1/SAM2/SIM1/SIM2
the 2nd Smart card reader (optional)

Move 5000
900017771 R11 000 07/0117
Copyright© 2017 Ingenico
All rights reserved
8
2_3 Keyboard details and functiona-
lity
Weight
(without paper roll nor
battery)
310g
Dimensions (L x w x h) 169x78x57 mm
Electrical mains network 100-240VAC / 50-60 Hz - Class II
equipment
Connections on terminal
Micro USB AB serial link
Power connector
Contacts for Cradle
Some keys can have other functions according to the appli-
cations that are in the terminal.
The functions key accesses
the different application
menus
The red key cancels the
procedure in progress
The yellow key cancels the
last character
The green key validates input
selections and information.
It is also used to switch on
the terminal
Feed paper a few centimers
if pressed for a long time
(more than 2 seconds)

Move 5000
900017771 R11 000 07/0117
Copyright© 2017 Ingenico
All rights reserved
9
2_4 Touch panel
The Move/5000 device is equipped with touch panel that allows you
capture functions and menus by your nger or using a stylus.
3_Use of the terminal
3_1 Switching off the terminal
ADVICE
Before to use the terminal, always check if the roll of paper
is present.
If the battery is empty and the terminal in use is removed from its
base, the terminal automatically shuts off.
It may also be switch by pressing simultaneously and (yellow
key) for one second.
In order to restart the terminal, press on the keyboard.
3_2 Reading card
The card can be read either from bottom to top or from top
to bottom, with the stripe facing the terminal.
Use a regular movement in order to ensure a reliable card
reading.
Magnetic stripe card

Move 5000
900017771 R11 000 07/0117
Copyright© 2017 Ingenico
All rights reserved
10
Card reader: insert the card horizontally with the chip facing
upwards and leave in position throughout the transaction.
Smart card
2nd card reader (Optional): is located under terminal
trapdoor (on back of the terminal). Insert the card up side
down chip facing the terminal.