FLIR Lorex LH070 Series User manual

Instruction Manual
LH070 Series

Instruction Manual
LH070 Series
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Thank you for purchasing this product. Lorex Corporation is committed to providing our customers with a
high quality, reliable security solution.
This manual refers to the following models:
LH0704 (4-channel)
For the latest online manual, downloads and product updates, and to learn about our complete line of
accessory products, please visit our website at:
www.lorextechnology.com
WARNING
RISK OF ELECTRIC SHOCK
DO NOT OPEN
WARNING: TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE
COVER. NO USER SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
The lightning flash with arrowhead symbol, within an equilateral
triangle, is intended to alert the user to the presence of uninsulated
"dangerous voltage" within the product’s enclosure that may be of
sufficient magnitude to constitute a risk of electric shock.
The exclamation point within an equilateral triangle is intended to
alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature accompanying
the appliance.
WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS UNIT
TO RAIN OR MOISTURE.
CAUTION: TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF THE PLUG
TO THE WIDE SLOT AND FULLY INSERT.
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Table of contents
1 Important Safeguards ..........................................................................1
1.1 General Precautions....................................................................1
1.2 Installation................................................................................. 1
1.3 Service.....................................................................................3
1.4 Use..........................................................................................3
2 Getting Started (LH070 Series)..............................................................4
3 Front Panel (LH070 Series) ...................................................................5
4 Rear Panel (LH070 Series) ....................................................................6
5 Basic Setup (LH070 Series) ..................................................................7
5.1 Step 1: Connect the DVR to the Docking Stand (optional) .................... 7
5.2 Step 2: Connect the Receiver & Set Up Wireless Cameras .................. 7
5.3 Step 3: Connect the Mouse........................................................... 8
5.4 Step 4: Connect the Ethernet cable................................................. 8
5.5 Step 5: Connect the Monitor..........................................................9
5.6 Step 6: Connect the Power Adapter and Turn On the DVR ................... 9
5.7 Step 8: Upgrade Firmware to Latest Version (if Available) .................... 9
5.8 Step 9: Verify Camera Image ....................................................... 10
5.9 Step 10: Set the Time ................................................................ 11
5.10 Default System Password & Port Numbers ..................................... 11
5.10.1 Remote Connectivity....................................................... 11
5.11 Quick Access to System Information ............................................. 11
6 Mouse Control .................................................................................. 12
7 Remote Control ................................................................................. 13
8 Pairing Cameras................................................................................ 15
8.1 Troubleshooting........................................................................ 15
9 Using the On-Screen Display .............................................................. 16
9.1 Using the Menu Bar................................................................... 16
9.2 Using the Virtual Keyboard and Mini-Keyboard ................................ 17
10 Setting the Date and Time................................................................... 18
10.1 Configuring Daylight Savings Time (DST)....................................... 19
10.2 Using a NTP Server to set your System Time .................................. 19
11 Recording......................................................................................... 21
12 Playback .......................................................................................... 22
12.1 Playing Back Recorded Video ..................................................... 22
12.1.1 Using Playback Controls .................................................. 23
12.1.2 Finding Events in the Playback Bar .................................... 23
12.1.3 Using Zoom in Playback Mode .......................................... 24
12.2 Quick Playback ........................................................................ 25
13 Backup............................................................................................. 27
13.1 Backing Up Video ..................................................................... 27
13.2 Using Video Clip Backup ............................................................ 29
13.3 Viewing Backed Up Video........................................................... 31
14 Managing Passwords......................................................................... 32
14.1 Changing Passwords................................................................. 32
14.2 Adding Users ........................................................................... 33
15 Using the Main Menu ......................................................................... 36
15.1 Display ................................................................................... 37
15.1.1 Copying Channel Settings to Another Channel ..................... 37
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Table of contents
15.1.2 Adjusting Camera Brightness Settings ................................ 37
15.1.3 Configuring Sequence Time ............................................. 37
15.1.4 Changing the Video-out Resolution .................................... 39
15.1.5 Restoring the System’s Resolution if you see a Blank
Screen......................................................................... 39
15.1.6 Adjusting Menu Transparency ........................................... 40
15.2 Record ................................................................................... 41
15.2.1 Configuring Pre-recording Settings..................................... 41
15.2.2 Configuring the Recording Schedule (Continuous,
Motion) ........................................................................ 41
15.3 Search ................................................................................... 42
15.3.1 Using the Event Search ................................................... 42
15.3.2 Using the Log Search...................................................... 44
15.4 Network.................................................................................. 45
15.4.1 Configuring Network Type: DHCP & Static IP........................ 45
15.4.2 Enabling Auto Port Forwarding .......................................... 45
15.4.3 Changing the DVR’s Client and HTTP Port........................... 46
15.4.4 Setting up Email Notification ............................................. 46
15.4.5 Configuring DDNS settings............................................... 48
15.5 Alarm ..................................................................................... 49
15.5.1 Configuring Motion Detection............................................ 49
15.6 Device.................................................................................... 50
15.6.1 Formatting the Hard Drive ................................................ 50
15.6.2 Configuring Overwrite ..................................................... 50
15.7 System................................................................................... 52
15.7.1 Changing the System Language........................................ 52
15.7.2 Changing Video Output - NTSC & PAL................................ 53
15.7.3 Configuring Menu Time Out.............................................. 53
15.7.4 Adding Users & Changing the Admin Password .................... 54
15.7.5 Viewing System Information.............................................. 54
15.7.6 Setting the Remote Control ID........................................... 55
15.8 Advanced................................................................................ 56
15.8.1 Upgrading the System Firmware Using Auto Upgrade ............ 56
15.8.2 Upgrading the System Firmware Using a USB Thumb
Drive ........................................................................... 56
15.8.3 Restoring to Factory Default Settings .................................. 58
15.8.4 Restarting or Shutting Down the DVR ................................. 59
15.8.5 Configuring System Warnings ........................................... 59
15.8.6 Saving Your System Configuration to a USB Flash
Drive ........................................................................... 60
15.8.7 Loading a System Configuration from a USB Flash
Drive ........................................................................... 62
16 Connecting to Your DVR Over the Internet on PC or Mac......................... 64
16.1 System Requirements................................................................ 64
16.2 Step 1 of 3: Connect your DVR to Your Router ................................. 64
16.3 Step 2 of 3: Obtain the DVR’s Device ID......................................... 65
16.4 Step 3 of 3: Connect to the DVR Over the Internet............................ 66
17 Using the PC/Mac Client Software ....................................................... 69
17.1 Changing Viewing Modes ........................................................... 70
17.2 Taking Screen Shots.................................................................. 70
17.3 Recording Video....................................................................... 70
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Table of contents
17.4 Showing / Hiding Channels ........................................................ 71
17.5 Viewing the Bit Rate .................................................................. 71
17.6 Changing the Save Directory of Screenshots or Recorded
Video ..................................................................................... 72
17.7 Changing the Format of Recorded Video (PC Only).......................... 72
17.8 Video Playback ........................................................................ 73
17.8.1 Video Playback Controls.................................................. 75
17.9 Configuring Display Settings ....................................................... 76
17.10 Configuring Privacy Zone Settings ................................................ 76
17.11 Configuring Recording Parameters ............................................... 77
17.12 Configuring the Recording Schedule ............................................. 77
17.13 Configuring System Recording Quality .......................................... 78
17.14 Configuring Basic Network Settings .............................................. 79
17.15 Configuring the System Substream ............................................... 79
17.16 Configuring Email Notification Settings .......................................... 80
17.17 Configuring DDNS Settings......................................................... 81
17.18 Configuring Motion Detection Settings........................................... 82
17.19 Configuring your System to "Beep" During Motion ............................ 82
17.20 Configuring Hard Drive Recording Mode ........................................ 83
17.21 Configuring the System Time and Date.......................................... 83
17.22 Changing the System’s Menu Time Out ......................................... 84
17.23 Configuring System User Accounts............................................... 84
17.24 Viewing System Information ........................................................ 85
17.25 Configuring Firmware Upgrades................................................... 85
17.26 Manually Upgrading System Firmware........................................... 86
17.27 Restoring Default Settings .......................................................... 86
17.28 Configuring Event Settings.......................................................... 87
18 Mobile Apps : Accessing your DVR Using a Mobile Device...................... 88
18.1 FLIR Secure™ ......................................................................... 88
18.1.1 Connect to Your Mobile Device Using FLIR Secure™ ............. 88
18.1.2 iPhone......................................................................... 89
18.1.3 Android Phone .............................................................. 98
19 Lorex Player 11: Playing Backed up Video on PC ................................. 108
19.1 Running Lorex Player 11........................................................... 108
19.2 Lorex Player 11 Interface Overview............................................. 109
19.2.1 About the Advanced Config Menu.................................... 109
19.3 Converting Backed Up Video to AVI Files ..................................... 110
20 Lorex Player for Mac: Viewing Backed up Video on Mac ....................... 112
20.1 Opening Individual Video Files................................................... 112
20.2 Loading Multiple Video Files...................................................... 112
20.3 Lorex Player for Mac Interface ................................................... 113
21 Replacing the Hard Drive.................................................................. 114
21.1 Removing the Hard Drive.......................................................... 114
21.2 Installing the Hard Drive ........................................................... 116
21.3 Formatting the Hard Drive......................................................... 118
22 DDNS Setup—Access your DVR Remotely over the Internet ................. 120
22.1 Step 1 of 4: Port Forwarding ...................................................... 120
22.2 Step 2 of 4: Create a DDNS Account........................................... 120
22.3 Step 3 of 4: Enable DDNS on the DVR......................................... 124
22.4 Step 4 of 4: Connect to the DVR’s DDNS Address.......................... 125
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Table of contents
23 Troubleshooting .............................................................................. 128
24 LH070 Series System Specifications.................................................. 130
25 Notices........................................................................................... 133
25.1 FCC/IC Notice........................................................................ 133
25.2 Modification........................................................................... 133
25.3 ROHS .................................................................................. 133
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Important Safeguards
1
In addition to the careful attention devoted to quality standards in the manufacturing proc-
ess of your product, safety is a major factor in the design of every instrument. However,
safety is your responsibility too. This sheet lists important information that will help to en-
sure your enjoyment and proper use of the product and accessory equipment. Please read
them carefully before operating and using your product.
1.1 General Precautions
1. All warnings and instructions in this manual should be followed.
2. Remove the plug from the outlet before cleaning. Do not use liquid aerosol detergents.
Use a water-dampened cloth for cleaning.
3. Do not use this product in humid or wet places.
4. Keep enough space around the product for ventilation. Slots and openings in the stor-
age cabinet should not be blocked.
5. It is highly recommended to connect the product to a surge protector to protect from
damage caused by electrical surges. It is also recommended to connect the product to
an uninterruptible power supply (UPS), which has an internal battery that will keep the
product running in the event of a power outage.
CAUTION
Maintain electrical safety. Power line operated equipment or accessories connected to this product
should bear the UL listing mark or CSA certification mark on the accessory itself and should not be modi-
fied so as to defeat the safety features. This will help avoid any potential hazard from electrical shock or
fire. If in doubt, contact qualified service personnel.
1.2 Installation
1. Read and Follow Instructions: All the safety and operating instructions should be
read before the product is operated. Follow all operating instructions.
2. Retain Instructions: The safety and operating instructions should be retained for fu-
ture reference.
3. Heed Warnings: Comply with all warnings on the product and in the operating
instructions.
4. Polarization: Do not defeat the safety purpose of the polarized or grounding-type plug.
A polarized plug has two blades with one wider than the other.
A grounding type plug has two blades and a third grounding prong.
The wide blade or the third prong are provided for your safety.
If the provided plug does not fit into your outlet, consult an electrician for replacement
of the obsolete outlet.
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Important Safeguards
1
5. Power Sources: This product should be operated only from the type of power source
indicated on the marking label. If you are not sure of the type of power supplied to your
location, consult your video dealer or local power company. For products intended to
operate from battery power, or other sources, refer to the operating instructions.
6. Overloading: Do not overload wall outlets or extension cords as this can result in the
risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power
cords, damaged or cracked wire insulation, and broken plugs are dangerous. They
may result in a shock or fire hazard. Periodically examine the cord, and if its appear-
ance indicates damage or deteriorated insulation, have it replaced by your service
technician.
7. Power-Cord Protection: Power supply cords should be routed so that they are not
likely to be walked on or pinched by items placed upon or against them. Pay particular
attention to cords at plugs, convenience receptacles, and the point where they exit
from the product.
8. Surge Protectors: It is highly recommended that the product be connected to a surge
protector. Doing so will protect the product from damage caused by power surges.
Surge protectors should bear the UL listing mark or CSA certification mark.
9. Uninterruptible Power Supplies (UPS): Because this product is designed for contin-
uous, 24/7 operation, it is recommended that you connect the product to an uninterrup-
tible power supply. An uninterruptible power supply has an internal battery that will
keep the product running in the event of a power outage. Uninterruptible power sup-
plies should bear the UL listing mark or CSA certification mark.
10. Ventilation: Slots and openings in the case are provided for ventilation to ensure reli-
able operation of the product and to protect it from overheating. These openings must
not be blocked or covered. The openings should never be blocked by placing the prod-
uct on a bed, sofa, rug, or other similar surface. This product should never be placed
near or over a radiator or heat register. This product should not be placed in a built-in
installation such as a bookcase or rack unless proper ventilation is provided and the
product manufacturer’s instructions have been followed.
11. Attachments: Do not use attachments unless recommended by the product manufac-
turer as they may cause a hazard.
12. Water and Moisture: Do not use this product near water — for example, near a bath
tub, wash bowl, kitchen sink or laundry tub, in a wet basement, near a swimming pool
and the like.
13. Heat: The product should be situated away from heat sources such as radiators, heat
registers, stoves, or other products (including amplifiers) that produce heat.
14. Accessories: Do not place this product on an unstable cart, stand, tripod, or table.
The product may fall, causing serious damage to the product. Use this product only
with a cart, stand, tripod, bracket, or table recommended by the manufacturer or sold
with the product. Any mounting of the product should follow the manufacturer’s instruc-
tions and use a mounting accessory recommended by the manufacturer.
15. Camera Extension Cables: Check the rating of your extension cable(s) to verify com-
pliance with your local authority regulations prior to installation.
16. Mounting:The cameras provided with this system should be mounted only as in-
structed in this guide or the instructions that came with your cameras, using the pro-
vided mounting brackets.
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Important Safeguards
1
17. Camera Installation: Cameras are not intended for submersion in water. Not all cam-
eras can be installed outdoors. Check your camera environmental rating to confirm if
they can be installed outdoors. When installing cameras outdoors, installation in a
sheltered area is required.
1.3 Service
1. Servicing: Do not attempt to service this product yourself, as opening or removing
covers may expose you to dangerous voltage or other hazards. Refer all servicing to
qualified service personnel.
2. Conditions Requiring Service: Unplug this product from the wall outlet and refer
servicing to qualified service personnel under the following conditions:
• When the power supply cord or plug is damaged.
• If liquid has been spilled or objects have fallen into the product.
• If the product has been exposed to rain or water.
• If the product has been dropped or the cabinet has been damaged
• If the product does not operate normally by following the operating instructions. Ad-
just only those controls that are covered by the operating instructions. Improper ad-
justment of other controls may result in damage and will often require extensive
work by a qualified technician to restore the product to its normal operation.
• When the product exhibits a distinct change in performance. This indicates a need
for service.
3. Replacement Parts: When replacement parts are required, have the service techni-
cian verify that the replacements used have the same safety characteristics as the orig-
inal parts. Use of replacements specified by the product manufacturer can prevent fire,
electric shock, or other hazards.
4. Safety Check: Upon completion of any service or repairs to this product, ask the serv-
ice technician to perform safety checks recommended by the manufacturer to deter-
mine that the product is in safe operating condition.
1.4 Use
1. Cleaning: Unplug the product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.
2. Product and Cart Combination: When product is installed on a cart, product and cart
combination should be moved with care. Quick stops, excessive force, and uneven
surfaces may cause the product and cart combination to overturn.
3. Object and Liquid Entry: Never push objects of any kind into this product through
openings as they may touch dangerous voltage points or “short-out” parts that could
result in a fire or electric shock. Never spill liquid of any kind on the product.
4. Lightning: For added protection of this product during a lightning storm, or when it is
left unattended and unused for long periods of time, unplug it from the wall outlet and
disconnect the antenna or cable system. This will prevent damage to the product due
to lightning and power line surges.
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Getting Started (LH070 Series)
2
The system comes with the following components:
DVR (Digital Video Recorder) DVR Docking Stand 12V DC Power Supply
USB Mouse Ethernet Cable HDMI Cable
Remote Control
(may not be exactly as shown) Quick Start Guides
Hard drive size, number of channels, and camera configuration may vary by model. Please
refer to your package for specific details. Check your package to confirm that you have re-
ceived the complete system, including all components shown above.
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Front Panel (LH070 Series)
3
1. PWR LED: Power indicator LED.
2. HDD LED: Hard disk activity LED.
3. USB Port: Connect a USB mouse (included) or USB flash drive (not included) for data backup or
firmware updates.
4. IR Sensor: IR receiver for the remote control.
5. DVR Docking Stand: Holds the DVR in vertical position. For details on attaching or removing the
docking stand, see 5 Basic Setup (LH070 Series), page 7.
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Rear Panel (LH070 Series)
4
1. USB: Connect the wireless receiver (included).
2. VGA: Connect a VGA monitor (not included) to view the system interface.
3. HDMI: Connect to an HDMI monitor or TV (not included) to view the system interface.
4. LAN: Connect to a router (not included) using the included Ethernet cable for local and remote
connectivity.
5. DC12V: Connect to a local power outlet using the included power adapter.
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Basic Setup (LH070 Series)
5
5.1 Step 1: Connect the DVR to the Docking Stand (optional)
The DVR can be positioned in an upright, vertical
position using the included docking stand, or laid
horizontally.
• For vertical orientation, position the DVR over
the docking stand. Push down on the DVR until
you hear a “click”.
• To remove the DVR from the docking stand,
hold the docking stand down firmly on a flat sur-
face and pull the DVR up.
5.2 Step 2: Connect the Receiver & Set Up Wireless Cameras
1. Connect the wireless camera cable to the included power adapter, then connect to a
local power outlet or surge protector.
2. Connect the wireless receiver to the rear USB port.
NOTE
• If you have purchased additional compatible wireless cameras (sold separately), see 8 Pairing Cam-
eras, page 15 for instructions on pairing the cameras with the receiver.
• A maximum of 4 wireless cameras can be installed per system.
• For detailed setup instructions, see the Quick Start Guide provided with your wireless camera(s) and
receiver.
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Basic Setup (LH070 Series)
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5.3 Step 3: Connect the Mouse
• Connect a USB mouse (included) to the front USB port.
5.4 Step 4: Connect the Ethernet cable
• Connect an Ethernet cable (included) to the LAN port on the rear panel of the DVR. Connect the other
end of the Ethernet cable to a router on your network.
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Basic Setup (LH070 Series)
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5.5 Step 5: Connect the Monitor
• Connect the included HDMI cable from the HDMI port to the TV or monitor (recommended) OR;
• Connect a VGA cable (not included) from the VGA port to the monitor.
5.6 Step 6: Connect the Power Adapter and Turn On the DVR
• Connect the included power adapter to the DC 12V port. Connect the end of the power adapter to a
wall socket or a surge protector.
At startup, the system performs a basic system check and runs an initial loading sequence.
After a few moments, the system loads a live display view.
5.7 Step 8: Upgrade Firmware to Latest Version (if Available)
If a firmware upgrade is available, you will be asked to install it once the DVR starts up. It is
required to upgrade your system firmware and client software or mobile apps to the latest
version to enable remote connection to the system.
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Basic Setup (LH070 Series)
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If a firmware upgrade is available:
1. After startup, a notification will appear asking you to upgrade the firmware. Click Yes to
upgrade.
2. Enter the system user name (default: admin) and password (default: 000000) and
click Apply. Wait for the firmware update to complete. The system will restart once the
firmware has been upgraded.
WARNING
DO NOT POWER OFF THE DVR OR DISCONNECT THE POWER CABLE DURING FIRMWARE
INSTALLATION
5.8 Step 9: Verify Camera Image
• Power on the cameras, and then verify the camera video quality before mounting the
cameras to a permanent location.
• Mount the cameras under a sheltered location. Always verify the outdoor rating of your
camera before installing it in a permanent location.
CAUTION
Cameras differ in terms of installation or mounting instructions. Please see the documentation that came
with your camera(s) for specific installation instructions.
Installation Tips
• Mount the camera where the lens is away from direct and intense sunlight.
• Plan your cable wiring so that it does not interfere with power lines or telephone lines.
• Ensure that the camera wiring is not exposed or easily cut.
• Mount the camera in an area that is visible, but out of reach.
• Avoid pointing the camera at a glass window to see outside, as this may result in a poor
image caused by glare from indoor / outdoor lighting conditions.
• Adjust the camera angle so that it covers an area with high traffic.
• In "high-risk" locations, have multiple cameras point in the same area. This provides
camera redundancy if a vandal attempts to damage the camera.
NOTE
• If you have purchased additional compatible wireless cameras (sold separately), see 8 Pairing Cam-
eras, page 15 for instructions on pairing the cameras with the receiver.
• A maximum of 4 wireless cameras can be installed per system.
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Basic Setup (LH070 Series)
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5.9 Step 10: Set the Time
• Set the system time and date for accurate video time stamps. Videos with inaccurate
times may not be valid as surveillance evidence.
• For details on setting the system time, see 10 Setting the Date and Time, page 18.
5.10 Default System Password & Port Numbers
CAUTION
By default, the system user name is admin and the password is 000000. It is essential that you create
your own password. For details, see 14 Managing Passwords, page 32.
The system requires a user name and password to log in to the system remotely using a
computer or mobile device. After logging on remotely the first time, you will be asked to
create a custom password for the system.
Local DVR and remote connectivity (LAN & Internet) user name and password:
• Username: admin
• Password: 000000
Default ports for DDNS remote access:
• Port 80 (HTTP port)
• Port 9000 (Client port)
5.10.1 Remote Connectivity
This system features remote connectivity, allowing you to view security video from any-
where in the world using our exclusive apps for smartphones, tablets and computers. Our
cloud service allows you to connect to your system over the Internet via a secure hand-
shake with our servers. This means you can easily connect to your system without requir-
ing any network configuration.
For details on setting up your system to connect to the Internet:
• See 16 Connecting to Your DVR Over the Internet on PC or Mac, page 64.
OR
• See 18 Mobile Apps : Accessing your DVR Using a Mobile Device, page 88.
Connectivity using Lorex’s free DDNS service is also available, but requires the ports listed
above to be port forwarded on your router.
5.11 Quick Access to System Information
To quickly open a window that displays vital system information:
• Press the button on the remote control to open the System Information window.
OR
• Right-click and then click the Main Menu button ( ). Login using the DVR user
name and password (the default user name is admin, and the default password is
000000). Then click System>Info.
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Mouse Control
6
The DVR is designed for mouse navigation. To use a USB mouse (included), connect the
mouse to a USB port on the DVR.
Use the mouse buttons to perform the following:
1. Left-Button:
• Click to select a menu option.
• During live viewing in Split-screen View, double-click on a channel to view the se-
lected channel in full-screen; double-click the channel again to return to Split-screen
View.
2. Right-Button:
• Click to open the Menu Bar (see 9.1 Using the Menu Bar, page 16).
• In menus, use the right-button to go back / exit menus.
3. Scroll-Wheel: No function.
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