Focal Point Charmouth Assembly Instructions

©2015 Focal Point Fires plc.
INSTALLATI N & USER INSTRUCTI NS
All instructions must be handed to the user for
safekeeping.
M DELS C VERED BY THESE INSTRUCTI NS
Charmouth
smington
Yeovilton
Shaftesbury
EF11-35
WALL M UNTED ELECTRIC FIRE
Please note: Except where otherwise stated, all rights,
including copyright in the text, images and layout of this
booklet is owned by Focal Point Fires plc. You are not
permitted to copy or adapt any of the content without
the prior written permission of Focal Point Fires plc.
1
Revision K - 07/15
Model shown: Charmouth
GB IE
Focal Point Fires plc.
Christchurch, Dorset BH23 2BT
Tel: [phone]
Fax: [phone]
www.focalpointfires.co.uk
Email: [email protected].uk
Questions or problems with your appliance?
Don’t take it back to the store
just give us a call on 01202 588601 we’re here to help
lines open between 9am and 5pm, Monday to Friday

©2015 Focal Point Fires plc.
I N S TA L L AT I N & U S E R I N S T R U C T I N S
2
GB IE
Section Contents Page No.
1.0 Important Notes 2
2.0 Installation Requirements 3
3.0 Appliance Data 3
4.0 Unpacking the Appliance 3
5.0 Component Checklist 3
6.0 Site Requirements 3
7.0 Clearances to Combustibles 4
Section Contents Page No.
8.0 Installing the Appliance 4
9.0 Operating the Appliance 5
10.0 Safety Cutout System 6
11.0 Cleaning and Maintenance 6
12.0 Spares 6
13.0 Servicing 6
14.0 Troubleshooting Guide 7
15.0 Guarantee - Terms and Conditions 7
1.0 IMP RTANT N TES
IMP RTANT - THESE INSTRUCTI NS SH ULD BE READ CAREFULLY
AND RETAINED F R FUTURE REFERENCE.
When using this electrical appliance, basic precautions should be followed to reduce the risk
of fire, electric shock and injury to person, including the following:
• This heater must be used on an AC supply only and the voltage marked on the heater’s
rating label must correspond to the supply voltage.
• D N T switch the appliance on until it is properly installed as described in this
manual.
• This appliance can be used by children aged from 8 years and above and persons with
reduced physical, sensory or mental capabilities or lack of experience and knowledge if they
have been given supervision or instruction concerning use of the appliance in a safe way and
understand the hazards involved. Children shall not play with the appliance. Cleaning and
user maintenance shall not be made by children without supervision.
• Children of less than 3 years should be kept away unless continuously supervised.
Children aged from 3 years and less than 8 years shall only switch on/off the appliance
provided that it has been placed or installed in its intended normal operating position and
they have been given supervision or instruction concerning use of the appliance in a safe
way and understand the hazards involved. Children aged from 3 years and less than 8 years
shall not plug in, regulate and clean the appliance or perform user maintenance.
• CAUTI N: Some parts of this product can become very hot and cause burns.
Particular attention has to be given where children and vulnerable people are present.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or
similarly qualified persons in order to avoid a hazard.
• The heater must not be located immediately below a socket-outlet.
• D N T use this heater in the immediate surroundings of a bath, a shower or a
swimming pool.
• WARNING: In order to avoid overheating, do not cover the heater.
• D N T use this heater with a programmer, timer, separate remote-control system or
any other device that switches the heater on automatically, since a fire risk exists if the
heater is covered or positioned incorrectly.
• CAUTI N: In order to avoid a hazard due to inadvertent resetting of the thermal
cutout, this appliance must not be supplied through an external switching device, such as a
timer, or connected to a circuit that is regularly switched on and off by the utility.
• Keep furniture, curtains and other fabric material away from the appliance.
• D N T leave the appliance unattended during use.
• From time to time, check the cord for damage. Never use the appliance if the cord or any
part of the appliance shows signs of damage.

Supply Voltage and rating power : 220-240V AC 50Hz, 1800W Fuse Rating: 13 Amp
Heating Elements: 1800W Lighting: ED
Location : Indoor use only Supply plug/cord : BS1363/1.8 metres length
This fire is fitted with ED’s ( ight Emitting Diode) in place of conventional bulbs. ED’s generate the same light levels as
conventional bulbs, but use a fraction of the energy consumed. ED’s are maintenance free and will not require replacing during
the life of the product.
3.0 APPLIANCE DATA
4.0 UNPACKING THE APPLIANCE
5.0 C MP NENT CHECKLIST
©2015 Focal Point Fires plc.
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Read all the instructions before continuing to unpack or install this appliance. Carefully remove the appliance from its
packaging and lay on the floor with it’s back surface downward. Note: DO NOT stand the appliance on its frame as this may
cause distortion. Check that the remaining packaging contents correlate with the component checklist below. Please dispose of
all packaging at your local recycling centre.
QUANTITY DESCRIPTI N
1 Wall heater
1 Decorative fascia
1 Rear fascia (selected models only)
1 Instruction booklet
1 Remote control
1 Pack of fixing screws and wall plugs (5 x 40mm pozi pan head screws / 5 x wall plugs)
1 Wall mounting bracket
The appliance is supplied with a pre-wired three pin plug (13 Amp fuse rated) and 1.8 metres of electrical cable. It is therefore
necessary for a suitable electrical socket to be located within this distance and be easily accessible. This appliance is designed to
be wall hung, using the wall fixtures/fixings provided. DO NOT recess any part of appliance into the wall. This appliance is
suitable for installation in static holiday/park homes.
2.0 INSTALLATI N REQUIREMENTS
• D N T run the mains cable under carpets, rugs etc.
• D N T cover or obstruct the heater in any way. Overheating will result if it is
accidentally covered.
• Never immerse the product in water or any other liquids.
• D N T use the appliance outdoors.
• Before cleaning the appliance, ensure it is unplugged from the power and that it is
completely cool.
• D N T clean the appliance with abrasive chemicals.
• Never use accessories that are not recommended or supplied by the manufacturer. It
could cause danger to the user or damage to the appliance.
• D N T insert or allow foreign objects to enter the inlet or outlet vents as this may
result in electric shock, fire or damage to the appliance.
• D N T install the fire using an extension cord.
• Unplug from the mains supply if the appliance is not to be used for long periods.
1.0 IMP RTANT N TES - C NTINUED GB IE
6.0 REQUIREMENTS
This appliance is designed to be wall mounted using the mounting bracket and fixings provided. The wall should be relatively flat
and not interfere with any of the ventilation slots in the rear panel.
The wall must be structurally sound and of a material capable of withstanding moderate heat. Finished plaster, conventional
wallpaper, dry-lined plaster board are examples of suitable materials. Materials such as flock, blown vinyl, embossed paper and
cloth wall coverings which are sensitive to even small amounts of heat should be avoided, as some discolouration may occur.
It should be noted that the appliance creates warm convected air currents. These currents move heat from the room
surroundings to, and up the wall surfaces adjacent to the heater.
Installing the heater next to these types of wall coverings or operating the heater where impurities in the air, (such as tobacco
smoke) exist, may slightly discolour wall finishing.
If the appliance is to be mounted on a dry lined or timber framed construction then the integrity and ability of the wall to

©2015 Focal Point Fires plc.
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The wall where the appliance is to be
installed must be capable of
long-term support of the total load of
the appliance. Measures should also
be taken to ensure sufficient strength
to withstand the force of
earthquakes, vibration and other
external forces. Plasterboard alone is
not considered to be a structural
material. It is not recommended to
rely on plasterboard fixings alone to
support the weight of the appliance.
WARNING
8.0 INSTALLING THE APPLIANCE
It is important that the following clearances are maintained from the appliance to combustible materials. These clearances are
dependent on the mounting location as defined below:
• The minimum distance from the top of the appliance to a ceiling is 300mm
• The minimum distance from the bottom of the appliance to the floor is 300mm
• The minimum distance to the sides of the appliance is 100mm
• The minimum distance to the front of the appliance is 500mm
7.0 CLEARANCES T C MBUSTIBLE MATERIALS
CAUTI N: D N T C NNECT THE APPLIANCE T THE
ELECTRICAL SUPPLY AT THIS TIME.
Focal Point Fires plc. assumes absolutely no responsibility for injuries and damages
that may occur due to improper installation or handling.
Remove any protective film coatings from the finished/decorative surfaces of the
appliance, if any. After having selected the final mounting position of the appliance
taking into account the integrity of the wall the firebox of the appliance may be
secured to the wall.
To ensure customer safety, be sure to design the installation so that the strength of
both the wall and any wall fixings used are sufficient. The appliance should not be
installed until all wet plastering and/or dry wall sanding and wall painting has been
completed. Do not block the ventilation holes of the appliance. The wall onto
which the appliance is installed must be flat. Install only on a vertical surface. Avoid
sloped surfaces. Installation onto anything other than a vertical wall may result in
fire, damage or injury.
If the appliance is to be mounted on the inner leaf of a conventional cavity brick
wall, or a solid wall, then the wall plugs and fixing screws provided may be used.
Depending on the condition of the wall it may be necessary to use additional
fixings. In this situation, any additional fixings and wallplugs should be of the same
size and type as the ones provided.
If the appliance is to be mounted on a dry lined wall or a timber framed
construction wall then efforts should be made to fix in at least two positions
vertically, into one of the wooden studs, or supporting wooden members of the
wall using two of the fixing screws provided. If this is not achievable then the wall
should be strengthened using appropriate building materials.
If there is no alternative than to rely on some plasterboard fixings then special cavity
screw fixings or hollow wall anchors will be required which are not supplied with
this product. These should be constructed from metal and not plastic and of the
design indicated (Figure 1). For further guidance for wall fixing in timber framed
buildings refer to any relevant local codes of practice.
For optimum viewing install the fire out of direct sunlight. Ensure that the bracket is
level by using a spirit level whilst marking out the hole positions. Fix the wall
bracket using the plugs and screws provided. Carefully lift the heater up ensuring
carry the weight of the appliance must be confirmed. It is important in these circumstances that any vapour barrier
and/or structural members of the house frame are not damaged.
If you are unsure of the ability of the wall to carry the weight and/or which type of wall fixing to use, you should take
professional advice and obtain the correct fixings. Alternatively, find a more suitable wall location.
D N T
• mount on a ceiling or floor
• recess any part of the appliance into the wall, or run the supply cable under carpets
• site any electrical equipment e.g. plasma screen TV sets etc, on the wall below the appliance
• site in a position where curtains or drapes could cover the appliance, or other soft materials could cover e.g. below a coat
rack
• site behind an opening door where mechanical impact/damage could occur
• site where the supply cable would become a trip hazard
• sit, stand or forcefully pull on the appliance
• obstruct, cover or force items into the openings
• use the heater to dry clothes
• site/use in an outdoor location(s)
6.0 REQUIREMENTS - C NTINUED GB IE
Figure 1

Figure 2

The control panel is located underneath the decorative frame on the bottom right hand side of the appliance.
C NTR L PANEL
MAINS POWER ON/OFF
F AME BRIGHTNESS (5 settings)
Press to adjust the brightness level
FU (5) - HIGH (4) - MEDIUM (3) - OW (2) - DIM (1) - ( OOP)
HEATING (7 settings)
Press ∧ /∨ to adjust the temperature level
60℃/99°F - 30℃/86°F - 28℃/82°F - 26℃/78°F - 24℃/75°F - 22℃/71°F - OFF -
( OOP) Press button for 10s to convert between ℃and ℉(model dependent)
EMBER/FUE BED EFFECT
Press to select the dynamic fuelbed effect
All of the appliances features can be operated by the remote control.
Check that the fan outlet, mounted underneath the appliance, is not covered or obstructed in any way. Ensure the power to
the fire is switched ON.
REM TE C NTR L
STANDBY - ON/OFF
OFF will cancel the OFF TIMER and the flame brightness slowly fades to OFF.
F AME BRIGHTNESS (5 settings)
Press ∧ /∨ to adjust the brightness level
FU (5) - HIGH (4) - MEDIUM (3) - OW (2) - DIM (1)
HEATING (7 settings)
Press ∧ /∨ to adjust the temperature level
60℃/99°F - 30℃/86°F - 28℃/82°F - 26℃/78°F - 24℃/75°F - 22℃/71°F - OFF -
( OOP)
OFF TIMER
Press to set the OFF TIMER
10m - 20m - 30m - 40m - 50m - 1H - 2H - 3H - 4H - 5H - 6H - 7H - 8H - 9H -
( OOP)
EMBER/FUE BED EFFECT
Press to select the dynamic fuelbed effect
©2015 Focal Point Fires plc.
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9.0 PERATING THE APPLIANCE - READ BEF RE USE
Figure 3
that the top rear ledge of heater engages with the wall bracket and is sitting
centrally. This process should be carried out by two people to avoid injury or
damage to property or the appliance.
Gently bring the heater down against the wall. Mark the lower fixing bracket one
fixing hole position on the wall, remove the heater. Drill the wall and insert the wall
plug. Refit the heater to the wall and fasten the bottom fixing bracket to the wall
using the screw provided to permanently fix the heater in place (Figure 2).
Place the front surround over the front of the fire aligning the slots in the brackets
at each side of the front panel with the lugs on the sides of the fire (Figure 3). Again
two people will be required for this operation.
Check that the fan outlet, mounted underneath the appliance, is not covered or
obstructed in any way. Ensure the power to the fire is switched ON.
8.0 INSTALLING THE APPLIANCE - C NTINUED GB IE

There are no internal user serviceable parts.
Check regularly for security of wall fixings as appropriate. Also check security of supply cable and connections. If the supply cable
becomes damaged, it must be replaced by a service agent or competent person, such as a qualified electrician.
This appliance is supplied with a BS1363 3 pin plug fitted with a 13 Amp fuse.
Should the fuse require replacing, it must be replaced with a fuse rated at 13
Amp and approved to BS1362. In the event of the mains plug being removed/
replaced for any reason, please note : IMP RTANT: The wires in the mains
lead are coloured in accordance with the following code:
Blue - Neutral
Brown - ive
Green/ Yellow - Earth
As the colours of the wires in the mains lead of this appliance may not
correspond with the colour markings identifying the terminals in your plug,
proceed as follows.
The blue wire must be connected to the terminal marked with an N or
coloured black. The brown wire must be connected to the terminal marked with an or coloured red. The green/yellow wire
must be connected to the earth terminal which is marked with an E or with the earth symbol. WARNING: Never connect
live or neutral wires to the earth terminal of the plug.
NOTE: If a moulded plug is fitted and has to be removed take great care in disposing of the plug and severed cable, it must be
destroyed to prevent engaging into a socket.
Refer to Section 3.0, Appliance Data for fuse specification. Excluding fuses, use only genuine manufacturers spare parts available
from your supplier.
13.0 SERVICING
12.0 SPARES
Refer to Section 3.0 Appliance Data for lamp and fuse specification. Excluding lamps and fuses, use only genuine manufacturers
spare parts available from your supplier.
ALWAYS DISC NNECT THE APPLIANCE FR M THE MAINS SUPPLY UTLET
S CKET BEF RE UNDERTAKING ANY CLEANING R MAINTENANCE!
For general cleaning use a soft clean duster - never use harsh abrasive or cleaners. The glass viewing screen should be cleaned
carefully with a soft cloth.
If in doubt consult a qualified electrician. Refer to Section 3.0 Appliance Data for fuse specification. Excluding fuses, use only
genuine manufacturers spare parts available from your supplier.
Replacing the remote control battery:
When the battery becomes weak, the range of the remote control becomes shorter. Replace the battery with a new CR2025
lithium battery.
Note: Keep the lithium battery out of the reach of children.
11.0 CLEANING AND MAINTENANCE
This product has one non-self-resetting overheat protection device (thermal cut-out) which will activate if the air inlets or outlets
are obstructed. For safety reasons the fire will NOT switch on again automatically, the following procedure must be carried out
before the fire can be operated.
NOTE: The visual effect will remain operational if the cutout is activated, only the fan heater is prevented from working.
Switch OFF the appliance at the wall socket or outlet. eave the fire OFF for a period of no less than 10 minutes, ensuring all
obstructions are removed. Switch the appliance ON at the wall. Ensure the appliance is turned ON at the control switches. If
the fire fails to operate correctly, repeat the above procedure. If an attempt to switch on the appliance is made before the safety
cutout has reset, the appliance may cutout for a further period of time. If the sequence has been followed correctly and the
appliance still fails to function, check the fuse in the wall outlet. If this is not the cause, call an electrician or maintenance engineer.
10.0 SAFETY CUT UT SYSTEM GB IE
©2015 Focal Point Fires plc.
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Figure 4

Fire is not switching on Ensure mains switch is on
Replace the fuse in the plug
Fire is not emitting any heat The fire is fitted with an energy saving thermostat. If the temperature in the room
is higher than the temperature selected on the fire, then the thermostat will stop
the heater from turning on. For example, if the room temperature is 22ºc or above
and the fires heater is set at 22ºc, then the heater will not be required until the
room temperature drops below 22ºc. If this is the case select a higher temperature
setting than the room’s temperature and the heater will begin to operate.
The safety cut-out may have operated. Switch your fire off, leave for two minutes
and then switch back on.
Fire shuts off after a period of time Check that the temperature is not set onto the lower settings. If the room is
warm enough the thermostat will stop the fire switching the heat on.
Check that the chimney/flue is blocked off.
Fire seems noisy There is a level of noise when the flame effect is in use, caused by a motor that
helps generate the effect. This noise will be heard when there is no other
background noise.
There is a higher level of noise associated with the heater motor; this is due to
the air flow required when heat has been selected.
Remote is not operating Check or replace batteries.
The 3 year guarantee only covers products purchased on or after 1st February 2009. For all gas fires purchased the 3 year
guarantee commences from the date of purchase, provided that the following 3 terms and conditions are adhered to:
Registration is not required.
1. For any claim to be made within the 3 years from date of purchase you will be required to provide and supply us with your
proof of purchase.
2. Your gas fire must have been commissioned by a CORGI/Gas Safe* registered installer, evidence of which you must provide
together with the CORGI/Gas Safe* registration number.
3. Your appliance must have been serviced annually, irrespective of use, by a CORGI/Gas Safe* registered installer, evidence of
which must be provided, such as the receipt.
Please note all consumable items such as any ceramics including; coals, pebbles, the matrix, front strips, side cheeks, rear panels
and tapered rear panels are not covered by the 3 year guarantee. For all Electric fires purchased the 3 year guarantee
commences from the date of purchase, providing that you can supply the proof of purchase. This does not cover consumable
items such as pebbles, coals or light bulbs.
Making a claim is easy.
If you wish to make a claim under our 3 year guarantee and all the terms and conditions for your product have been met then
please submit the following information for the attention of the 3G Service Department to the address below. Alternatively, you
can email or fax.Please note that this does not affect your statutory rights.
Focal Point Fires plc, 3G Service Department, Reid Street, Christchurch, Dorset, BH23 2BT.
Alternatively email: [email protected].uk or fax. [phone].
Details required:
1. Name, full address including post code and contact telephone number.
2. Receipt of purchase or credit card statement.
3. Original installers CORGI/Gas Safe* registration number (gas fires only).
4. Annual service receipt for every 12 months (gas fires only).
*Gas Safe Register replaced CORGI as the gas registration body in Great Britain and the Isle of Man on 1st April 2009.
©2015 Focal Point Fires plc.
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F861235
Waste electrical products should not be disposed of with household waste. Please recycle where facilities exist. Check with your local authority or retailer for recycling advice.
As our policy is one of continuous improvement and development, we therefore hope that you will understand we must retain the right to amend details and/or specifications without prior notice.
15.0 GUARANTEE - TERMS AND C NDITI NS
14.0 TR UBLESH TING GUIDE GB IE