Follett Symphony Plus 12 Series User manual

Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, review this guide carefully
before you begin your installation.
Should you have need technical help, please call our Technical Service group at [phone] or [phone].
Please have your model number, serial number and complete and detailed explanation of the problem when
contacting Technical Service.
Getting Started
After uncrating and removing all packing material. Inspect the equipment for concealed shipping damage. All freight
is to be inspected upon delivery. If visible signs of damage exist, please refuse delivery or sign your delivery receipt
"damaged." Follett Customer Service must be notied within 48 hours. Wherever possible, please include detailed
photos of the damage with the original packaging so that we may start the freight claim process.
Installation and Service Videos:
www.follettice.com/servicevideolibrary
01518968R02
801 Church Lane • Easton, PA 18040, USA
Toll free [phone] • [phone]
www.follettice.com
Symphony Plus™12 Series
Ice and Water Dispensers
R290, 230 V/50 Hz
Installation Guide
Please visit https://www.follettice.com/technicaldocuments
for the Operation and Service manual for your unit.

Risk of re or explosion. Flammable refrigerant used. Follow handling instruction carefully. To
be repaired only by trained service Personnel.
Do not puncture Refrigerant Tubing. Do not use this product with ammable gases or ammable
solvents.
Do not store ammable gases, ammable liquids or ammable solids in these units. Do not use
FLAME to check for gas leak.
Do not under any circumstances try to modify or repair valves, regulator, connectors, controls or
any other appliance. Doing so creates the risk of a gas leak.
Keep ventilaton openings clear of obstruction.
Do not damage the refrigerant circuit.
Connect to potable water supply only.
WARNING!
§Read this manual thoroughly before operating, installing or performing maintenance on the equipment. Failure to follow
instructions in this manual can cause property damage, injury or death.
§The ice machine contains R290 (propane) refrigerant. R290 (propane) is ammable in concentrations of air between
approximately 2.1% and 9.5% by volume. R290 (propane) may burn if exposed to a heat source above 470 °C.
§When servicing this equipment, be sure to lock the circuit breaker, and display an in-service notice.
§This equipment contains high-voltage electricity and refrigerant charge. Installation and repairs are to be performed by
properly trained technicians aware of the dangers of dealing with high voltage electricity and refrigerant under pressure.
The technician must also be certied in proper refrigerant handling and servicing procedures. All lockout and tag out
procedures must be followed when working on this equipment.
§Repair on R290 systems must always be done in a well-ventilated area.
§Because R290 is highly ammable, a combustible gas leak detector is required when servicing R290 systems.
§Only use parts recommended or provided by the manufacturer.
§Routine adjustments and maintenance procedures outlined in this manual are not covered by the warranty.
§We reserve the right to make product improvements at any time. Specications and design are subject to change without
notice.
§Do not tilt unit further than 30° off vertical during uncrating or installation.
§Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this area at all times. If access to
this area is required, power to unit must be disconnected rst.
§This appliance is not suitable for installation in an area where a water jet could be used.
§This appliance must not be cleaned by a water jet.
§User maintence should not be done by children.
§Follett recommends a Follett water lter system be installed in the ice machine inlet water line (standard capacity
#00130229, high capacity #00978957, carbonless high capacity #01050442).
§Prior to operation clean the dispenser in accordance with instructions found in this manual.
§Do not block air intake or exhaust.
§This appliance should be permanently connected by a qualied person in accordance with application codes.
§A qualied person shall provide a readily accessible disconnect device incorporated into the xed wiring.
§If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in
order to avoid a hazard.
§This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory, or mental
capabilities, or lack of experience and knowledge if they have been given supervision or instruction concerning use of the
appliance in a safe way and understand the hazards involved. Children should be supervised to ensure that they do not
play with the appliance.
§This appliance is designed for commercial use.
§WARNING! To avoid a hazard due to instability of the appliance, it must be xed in accordance with the instructions.
§Warranty does not cover exterior or outside installations.
§To reduce risk of shock, disconnect power before servicing.
§Connect to potable water supply only.
§Ice is slippery. Maintain counters and oors around dispenser in a clean and ice-free condition.
§Ice is food. Follow recommended cleaning instructions to maintain cleanliness of delivered ice.
2 E12CI414A R290, 230 V 50 Hz

Specications
power cord
air exhaust
16.00 "
(40.7 cm)
4.00 "
(10.2 cm)
3/8 " FPT
water inlet
3/4 " MPT drain
23.5 "
(59.7 cm)
18.00 "
(45.8 cm)
32.00 "
(82.6 cm)
air
intake
Front View Side View Rear View
22.625 "
(57.5 cm)
Electrical
§230 V, 50 Hz, 1 phase, 5.5A
§Connect to a dedicated circuit.
Ambient
Air temp* 100 F/38 C Max. 50 F/10 C Min. Best performance below 80 F (27 C)
Water temp†90 F/32 C Max. 45 F/4 C Min. Best performance below 70 F (21 C)
Water pressure 70 psi/5 Bar Max. 10 psi/0.7 Bar Min.
* Ambient air temperature is measured at the air-cooled condenser coil inlet.
† Ambient water temperature is measured in the ice machine reservoir.
Plumbing
12CI414A
Dispenser drain 3/4" MPT
Water inlet 3/8" FNPT
Note: Water shut-off recommended within 10 ft. (3 m) of dispenser. Drain to be hard-piped and insulated. Maintain at
least 1/4" per foot (20 mm per 1 m) run of slope.
Ventilation clearances
§6" (15.3 cm) on right side of dispenser, 6" (15.3 cm) at top for ventilation and 12" (30.5 cm) at top recommended
for service.
Note: Do not block right side air intake or top air exhaust.
Dry weight
§144 lb (65 kg)
E12CI414A R290, 230 V 50 Hz 3

Refrigeration pressure data
Air-Cooled ice machine capacity/24hrs
Ambient Air Temperature F/C
Inlet Water Temperature F/C
F 60 70 80 90 100
C16 21 27 32 38
50 418 388 357 325 294 lbs.
10 189 176 162 147 179 kg.
60 395 370 345 313 281 lbs.
16 179 168 156 142 127 kg.
70 372 353 334 301 268 lbs.
21 169 160 151 137 122 kg.
80 362 340 318 288 259 lbs.
27 164 154 144 131 117 kg.
90 352 327 302 275 249 lbs.
32 160 148 137 125 113 kg.
Compressor data
Air-cooled
Ambient air temperature 50 F/10 C 70 F/21.1 C 90 F/32.2 C 110 F/43.3C
230 V 230 V 230 V 230 V
Amperage 2.2 2.3 2.5 2.6
High-side pressure (PSIG) 112 152 202 260
Low-side pressure (PSIG) 18.5 21 25 30
Locked rotor amps: 230 V: 18.2A
Gearmotor data
Gearmotor data 230 V/50 Hz
Gearmotor current 1.3A (nominal)
Refrigeration system
Caution: Risk of re.
Important: All service on refrigeration system must be performed in accordance with all federal, state and
local laws that pertain to the use of refrigerants. It is the responsibility of the technician to ensure that these
requirements are met.
R414 ice machine charge specications
Model Charge Refrigerant type
E12CI414A (air-cooled) 3.52 oz (100 grams) R290
4 E12CI414A R290, 230 V 50 Hz

Installation
Before you begin
§All dispensers must be installed level in both directions to ensure proper operation.
§Service and ventilation clearances: 6" (15.3 cm) on right side of dispenser, 6" (15.3 cm) at top for ventilation and
12" (30.5 cm) at top recommended for service.
§Countertop units installed without legs provide the option of taking utilities out bottom or back of dispenser (on
wall mount units and countertop units with legs, utilities exit from back). See counter cutout drawings for bottom
exiting utilities. For installations where utilities exit through back of dispenser, refer to back view drawings.
§Counter depth must allow front of sink to be a minimum of 30.00" (76.2 cm) from wall.
Installing countertop dispensers without
legs
1. Position dispenser in desired location, mark
dispenser outline on counter and remove
dispenser.
2. Regardless of whether utilities will exit
through back or bottom of dispenser,
drill four 7/16" holes in counter to anchor
dispenser to counter (Fig. 1).
3. For utilities exiting through bottom only:
(a) Make cut out (Fig. 1).
(b) Move drain tting from back of dispenser and
mount (Fig.2).
(c) Cut drain tube to length and attach to barbed
connection.
(d) Move inlet water tting from back of
dispenser and mount (Fig.2).
(e) Cut water tubing to length and re-insert into
water tting.
4. For all units: Apply a thick bead
approximately 1/4" (7 mm) diameter of
NSF-listed silicone sealant (Dow Corning
RTV-732®or equivalent) 1/4" (7 mm) inside
marked outline of dispenser.
5. Carefully lower dispenser on counter in
proper position and secure to counter with
four (4) 3/8"-16UNC bolts.
6. Smooth excess sealant around outside of
dispenser.
Fig. 1
2.00"
(5.1 cm)
12.00"
(30.5 cm)
14.37"
(36.5 cm)
4X
Ø.437"
(11 mm)
hole 1.04"
(2.6 cm)
16.00"
(40.7 cm)
Cutout
connections
through
bottom
12.00"
(30.5 cm)
0.81"
(2.1 cm)
16.00"
(40.7 cm)
1.50"
(3.8 cm)
17.87"
(45.4 cm)
5.62"
(14.3 cm)
Fig. 2 - Bottom exiting utilities (countertop units)
bracket
inlet
tting
drain
tting
drain tube
E12CI414A R290, 230 V 50 Hz 5

Installing countertop dispensers with legs accessory (P/N AF10LBLEGS)
CAUTION!
§Do not tilt unit further than 30° off vertical plane.
§Countertop dispensers that sit on legs (not bolted to counter) can be inadvertently moved. Care should be taken
when operating and cleaning to avoid accidents.
1. Carefully tip dispenser back to expose
underside and block up in place.
2. Screw legs (shipped taped to drain pan of
dispenser) into dispenser bottom, taking
care to seat legs securely against underside
of dispenser.
3. Attach bottom panel and hardware to bottom
of dispenser with supplied screws (Fig. 3).
4. Position unit in desired location and adjust
legs to level in both directions.
5. Make nal connections.
Fig. 3 - Bottom panel and leg assembly
bottom panel
screw
leg
Cleaning
Follett ice machines and dispensers, and their associated cleaning and sanitizing procedures, are designed for
use with potable water sources. The presence, or suspected presence, of infectious agents may call for additional
measures, including the replacement of components and more comprehensive disinfection measures. Follett
recommends that these cleaning and sanitizing procedures be reviewed with the appropriate infectious agent
subject matter experts to assure complete remediation.
Periodic cleaning of Follett’s ice and water dispenser and ice machine system is required to ensure peak
performance and delivery of clean, sanitary ice. The recommended cleaning procedures that follow should be
performed at least as frequently as recommended and more often if environmental conditions dictate.
Follett recommends sanitizing the pressurized water lines prior to cleaning the ice machine/dispenser. Follett
offers two kits: order P/N 01089572 when a Follett lter system with a pre-lter bowl is present, or P/N 01089580
when a Follett lter system is not present. Follow the instructions provided with the respective kits to sanitize the
pressurized water lines immediately before cleaning the ice machine/dispenser.
Cleaning of the condenser can usually be performed by facility personnel. Cleaning of the ice machine system
should be performed by your facility’s trained maintenance staff or a Follett authorized service agent. Regardless
of who performs the cleaning, it is the operator’s responsibility to see that this cleaning is performed according to
the schedule below. Service problems resulting from lack of preventive maintenance will not be covered under the
Follett warranty.
6 E12CI414A R290, 230 V 50 Hz

Recommended cleaning intervals*
Symphony Plus Frequency
Drain Line weekly
Drain Pan/Drip Pan weekly
Exterior as needed
Condenser monthly (air-cooled only)
Dispenser and Components semi-annually
Ice Machine semi-annually
Transport Tube semi-annually
Ice Storage Area/Bin semi-annually
* Ice machine and dispenser must be cleaned prior to start-up.
Weekly
CAUTION!
§Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.
Dispenser drain pan and drain line
§Pour 1 gal. (3.8 L) of hot tap water into drain pan to ush drains.
Splash panel front, SensorSAFE™ infrared dispensing
1. Deactivate dispensing by pressing and releasing clean switch located on left side of unit under top front
cover.
2. Clean lens and splash panel front using a soft cloth and mild, non-abrasive, non-chlorine based cleaner.
3. Reactivate dispensing by pressing and releasing clean switch again.
Monthly
CAUTION!
§Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.
Condenser (air-cooled ice machine only)
§Use a vacuum cleaner or stiff brush to carefully clean condenser coils of lint and debris to ensure optimal
performance.
Semi-Annually (more often if conditions dictate)
§A cleaning procedure should always include both the ice machine and dispenser.
§Icemaking system can be cleaned in place.
CAUTION!
§Wear rubber gloves and safety goggles (or face shield) when handling SafeCLEAN Plus.
§Use only Follett approved cleaners.
§Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.
E12CI414A R290, 230 V 50 Hz 7

Cleaning tool checklist
§(1 or 2) 1.5 gallon (or larger) plastic bucket
§(2) clean cloths
§Sanitary gloves
§Safety glasses
§(2) SaniSponge™ (P/N 00131524 - single sponge)
§SafeCLEAN Plus ice machine cleaner
SafeCLEAN Plus Solution: Follow the directions on the SafeCLEAN Plus packaging to mix 1 gal. (3.8 L) of
Follett SafeCLEAN Plus solution. Use 100 F (38 C) water.
Ice Machine and Dispenser
Cleaning procedure
Note: Check drains and drain cup to ensure they are open and owing freely.
1. If ice machine was running recently, ensure that the evaporator is completely free of ice before
proceeding. If there is ice in the evaporator, complete steps 2-7 using only hot water to remove the ice
then begin Cleaning Procedure again.
2. Remove front cover and turn OFF bin signal switch.
3. Dispense all ice from storage hopper and discard.
4. Remove top of machine and hopper lid.
5. Press CLEAN switch. The MAINTENANCE light will turn on and the machine will drain. Wait for the LOW
WATER light to turn on.
6. Remove lid from cleaning cup and ll (about 1 quart) until SafeCLEAN Plus solution overows from the
ice transport tube into the hopper. Place lid back on cup. Save remainder of SafeCLEAN Plus solution.
7. CLEANER FULL light will turn on and machine will start cleaning cycle then rinse three times; this
process takes approximately 15 minutes.
8. While ice machine is cleaning, clean dispenser as follows:
a. Remove center thumbscrew, locking plate, two wingnuts and backing plate from front of storage hopper.
b. Remove stud assembly, baffle, wheel, and any remaining ice.
c. Remove dispense chutes from splash panel.
d. Submerse drain grille in SafeCLEAN Plus solution and allow to soak to remove any scale buildup.
e. Wipe inside of hopper lid, stud assembly, baffle, wheel, inside of storage area, dispense chutes, drain grille
and drain pan with damp cloth wrung out in SafeCLEAN Plus solution. Thoroughly rinse all parts with damp
cloth wrung out with clean water.
Note: To avoid possible damage to motor assembly, only use a damp cloth to clean storage hopper. Do not
allow water to run through motor shaft hole in bottom of hopper.
9. When machine is nished cleaning, the MAINTENANCE light will turn off.
10. Reinstall dispense chutes, wheel, baffle, stud assembly and knurled nuts.
11. Remove top bearing insulation. Loosen Phillips-head screw on nozzle connected to evaporator. Remove
nozzle from evaporator side only, leave other side of nozzle connected to transport tube.
12. Soak one SaniSponge in remaining SafeCLEAN Plus solution.
13. Insert the sponge soaked in SafeCLEAN Plus solution into nozzle then insert a dry sponge into the
nozzle.
14. Replace nozzle onto evaporator and tighten screw. Ensure drain is connected to reservoir and vent tubes
are connected to evaporator drain pan. Replace top bearing insulation.
15. Turn ON bin signal switch. Wait for ice to push sponges through transport tube.
16. Collect sponges from ice storage bin.
1 7. Replace hopper lid, machine top, and install front cover.
18. After 10 minutes, dispense all ice and discard.
User Interface and Exterior Cabinet
§Clean stainless steel panels with stainless steel cleaner.
8 E12CI414A R290, 230 V 50 Hz

Electrical system
ATTENTION!
To prevent circuit breaker overload, wait 15 minutes before restarting this unit.This allows the
compressor to equalize and the evaporator to thaw.
Normal control board operation
The PC board indicator lights provide all the information necessary to determine the machine's status. Green
indicator lights generally represent “go” or normal operation; Yellow indicators represent normal off conditions; Red
indicators generally represent alarm conditions, some of which will lock the machine off.
A ashing green light labeled POWER indicates power to the machine. All other normal operation status indicators
are covered as follows:
Ice machine disposition Operating conditions
FLASHINGON or OFF
Legend: OFFON
1. Ice machine is making ice. 1. Normal running.
2. Ice machine is not making ice. 2. Normal time delay. When the bin lls with ice, the LOW BIN light
goes out momentarily and the refrigeration and auger drive systems
immediately shut down. (Note: The fan motor will continue to run
for 10 minutes to cool condenser) The TIME DELAY light comes on,
initiating the time delay period. When the time delay expires, the
machine will restart provided that the LOW BIN light is on.
Control board DIP switch settings
Sleep cycle dispense duration
OFF ON
12345678
4 5 4 5 4 5 4 5
35 s
15 s
5 s
60 s
OFF POSITION ON POSITION
OFF ON
12345678
Not used
Sleep cycle enabled
Lever
Sleep cycle
dispense duration
60 min. time delay
Flush enabled
Maint. timer OFF
Not used
Sleep cycle disabled
SensorSAFE
Sleep cycle
dispense duration
20 min. time delay
Flush disabled
Maint. timer ON
E12CI414A R290, 230 V 50 Hz 9

Wiring diagram - 230 V 50 Hz


10 E12CI414A R290, 230 V 50 Hz



E12CI414A R290, 230 V 50 Hz 11

Dispenser troubleshooting
CAUTION!
§Disconnect power to unit before putting hands or arms in storage area or attempting any repair or service to
equipment.
Before calling for service
1. Check that no ice is in the dispenser bin area.
2. Check that congealed ice is not causing a jam.
3. Check that all switches and circuit breakers are on.
4. Check that all drains are clear.
5. Check that water is supplied.
Lever model troubleshooting guide
Problem Indicators Corrective Action
Does not dispense ice. 1. Power switch off or faulty.
2. Faulty dispense switch.
3. Wheel motor malfunction.
1. Check switch – turn on or replace if
faulty.
2. Replace switch.
3. Check motor and replace
Dispense wheel rotates
continuously.
Dispense switch contacts are
burned out.
Replace dispense switch.
Ice machine runs continuously. Faulty or incorrectly positioned
bin stat.
Check for proper positioning. If stat does
not open when ice is placed on capillary
tube, replace stat.
Does not dispense water. 1. Faulty water solenoid valve.
2. Faulty dispense switch.
3. Power switch off or faulty.
1. Replace water solenoid valve.
2. Replace dispense switch.
3. Check switch - turn on or replace if faulty.
SensorSAFE model troubleshooting guide
Problem Action
SensorSAFE Board LED
Status
Corrective ActionPWR CLN
ICE/
WTR
Does not
dispense ice
and/or water.
Check
LEDs on the
SensorSAFE
control board.
OFF OFF OFF Check circuit breakers and power switch.
Restore power or replace defective switch.
ON ON OFF Press clean switch on lower left side of electrical
enclosure to return board to normal operation.
Place cup
under drop
zone (in front
of lens)
ON OFF OFF Troubleshoot appropriate lens/sensor and
replace if required.
ON OFF ON Verify power on appropriate output terminal
(WTR or WM) on control board and replace
board if required. If board tests okay,
troubleshoot appropriate dispenser component.
Dispenses ice
and/or water
continuously.
Check LEDs
on control
board.
ON OFF ON Troubleshoot appropriate lens/sensor and
replace if required.
ON OFF OFF If there is power on any output terminal 9WTR
or WM) on control board, replace board.
12 E12CI414A R290, 230 V 50 Hz

E12CI414A R290, 230 V 50 Hz 13
Warranty Registration and Equipment Evaluation
Thank you for purchasing Follett® equipment. Our goal is to deliver high value products and services that earn your complete
satisfaction by delivering high-value products and services backed by outstanding customer and technical support.
Please review the installation instructions thoroughly. It is important that the installation be performed to factory specications
so your equipment operates at its maximum efficiency.
Follett LLC will not be liable for any consequential damages, expenses, connecting or disconnecting charges, or any losses
resulting from a defect of the machine. For full warranty details, visit our website www.follettice.com/productwarranties.
Registering your equipments helps Follett track your equipment's service history should you need to contact us for technical
support, and your feedback helps us improve our products and services. Please visit www.follettice.com/support to complete
the Warranty Registration form.
Should you have any questions, please contact Follett's technical support group at [phone] or [phone] and we
will be happy to assist you.

14 E12CI414A R290, 230 V 50 Hz

E12CI414A R290, 230 V 50 Hz 15

01518968R02
© Follett Products, LLC 11/22
Follett Europe Polska Sp. z o.o.
Mokry Dwór 26 c • 83-021 Wiślina, Poland
[phone] • Fax [phone]
www.folletteurope.com
801 Church Lane • Easton, PA 18040, USA
Toll free [phone] • [phone]
www.follettice.com
Calgon is a licensed trademark distributed by Nu-Calgon, in the United States.
Dow Corning is a registered trademark of Dow Corning Corporation in the United States and other countries.
SafeCLEAN, SaniSponge, SensorSAFE, and Symphony Plus are trademarks of Follett Products, LLC.
Follett is a registered trademarks of Follett Products, LLC, registered in US.