Follett Symphony Plus E25CI425A Setup guide

Following installation, please forward this manual
totheappropriate operations person.
Order parts online:
www.follettice.com
01083872R01
801 Church Lane • Easton, PA 18040, USA
Toll free [phone] • [phone]
www.follettice.com
Installation, Operation and Service Manual
Symphony Plus™25 and 50 Series
Ice and Water Dispensers
C/E25CI425A, C/E50CI425A
C/E25/50CI425A-S Countertop Dispenser
with SensorSAFE™ Dispensing
C/E25/50CI425A-SI Countertop
Ice-only Dispenser with
SensorSAFE™ Dispensing
C/E25/50CI425A-L Countertop Dispenser
with Lever Dispensing
C/E25/50CI425A-LI Countertop Ice-only
Dispenser with Lever Dispensing
Serial numbers below K39864

2 C/E25CI425A/W, C/E50CI425A/W
Contents
Welcome to Follett. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Before you begin.......................................................................... 3
Specications .............................................................................. 4
Electrical ................................................................................ 5
Ambient................................................................................. 5
Plumbing................................................................................ 5
Ventilation clearances...................................................................... 5
Uncrated weight .......................................................................... 5
Installation ................................................................................. 6
Before you begin.......................................................................... 6
Installing countertop dispensers with rear exiting utilities (no legs) ................................... 6
Installing countertop dispensers with bottom exiting utilities ........................................ 7
Installing wall mount dispensers.............................................................. 8
User information ........................................................................... 11
How the dispenser works ...................................................................11
Cleaning/descaling and sanitizing ............................................................ 11
Weekly ................................................................................ 12
Monthly ................................................................................ 12
Semi-Annually (more often if conditions dictate) ................................................ 12
Service ................................................................................... 15
Ice machine Operation (all models) .......................................................... 15
The icemaking process.................................................................... 15
Water system ........................................................................... 16
Wiring diagram .......................................................................... 18
Ice machine operational and diagnostic sequences ............................................. 20
Diagnostic Stages........................................................................ 25
Refrigeration system...................................................................... 30
Dispenser troubleshooting .................................................................. 32
Lever model troubleshooting guide .......................................................... 32
SensorSAFE model troubleshooting guide .................................................... 32
Ice machine removal instructions ............................................................. 33
Evaporator disassembly ................................................................... 37
Evaporator reassembly .................................................................... 38
Gearmotor replacement ................................................................... 38
Replacement parts ......................................................................... 39
Dispenser exterior........................................................................ 39
Wheel motor and drive system .............................................................. 40
Dispense chute and splash panel (models with SensorSAFE infrared dispensing) ..................... 41
Dispense chute and splash panel (models with lever dispensing) .................................. 42
Dispenser electrical box – SensorSAFE models ................................................ 43
Dispenser electrical box – lever models....................................................... 44
Water and drain ......................................................................... 45
Water treatment accessories for Symphony Plus ice and water dispensers ........................... 46
Air-cooled ice machines ................................................................... 47
Water-cooled ice machines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Evaporator replacement parts .............................................................. 51
Ice machine electrical components ............................................................

C/E25CI425A/W, C/E50CI425A/W 3
Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you take
a moment to review the installation portion of this manual before beginning to install the unit. Our installation
instructions are designed to help you achieve a trouble-free installation. Should you have any questions or require
technical help at any point, please call our technical service group at [phone] or
[phone].
Note: To expedite assistance, all correspondence or communication MUST include the model number, serial
number and complete and detailed explanation of the problem.
Before you begin
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If damage
is found, notify the shipper immediately and contact Follett Corporation so that we can help in the ling
of a claim, if necessary.
Check your paperwork to determine which model you have. Follett model numbers are designed to provide
information about the type and capacity of Follett ice dispensing equipment. Following is an explanation of the
different model numbers.
C25CI425A-LI
I = ice-only; no water
Dispense actuation, L = lever, S = SensorSAFE
Condenser type, A = air-cooled, water-cooled
Ice machine capacity in lbs per day
Ice machine location, I = integral
Dispenser conguration, C = countertop, H = wall mount
Approximate storage capacity in lbs
Voltage, C = 220 V/60 Hz/1 PH, E = 230 V/50 Hz/1 pH

4 C/E25CI425A/W, C/E50CI425A/W
CAUTION!
§Do not tilt any unit further than 30° off vertical during uncrating or installation.
§Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this area at all times. If access to this area is
required, power to unit must be disconnected rst.
§This appliance is not suitable for installation in an area where a water jet could be used.
§This appliance must not be cleaned by a water jet.
§User maintence should not be done by children without supervision.
§Follett recommends a Follett water lter system be installed in the ice machine inlet water line (standard capacity #00130229, high
capacity #00978957, carbonless high capacity #01050442).
§Prior to operation clean and sanitize the dispenser in accordance with instructions found in this manual.
§Do not block right side air intake or top air exhaust.
§This appliance should be permanently connected by a qualied person in accordance with application codes.
§A qualied person shall provide a readily accessible disconnect device incorporated into the xed wiring.
§If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order to avoid a
hazard.
§Connect to potable water supply only.
§This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory, or mental capabilities, or
lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and
understand the hazards involved. Children should be supervised to ensure that they do not play with the appliance.
§This appliance is intended to be used for household and similar applications such as staff kitchen areas in shops, offices and other
working environments; farm houses and by clients in hotels, motels and other residential type environments; bed and breakfast type
environments; catering and similar non-retail applications.
§WARNING! To avoid a hazard due to instability of the appliance, it must be xed in accordance with the instructions.
§Warranty does not cover exterior or outside installations.
§To reduce risk of shock, disconnect power before servicing.
§Ice is slippery. Maintain counters and oors around dispenser in a clean and ice-free condition.
§Ice is food. Follow recommended cleaning instructions to maintain cleanliness of delivered ice.
Specications
Front View
Countertop
Wall mount
Right Side View Rear View
Front View Right Side View Rear View
25CI400A/W
36"
(91.5 cm)
50CI400A/W
40"
(101.6 cm)
21" (53.4 cm) 24" (61 cm)
23"
(58.5 cm)
10.5"
(26.7 cm)
14.25"
(36.2 cm)
25HI400A/W
36.5"
(92.7 cm)
50HI400A/W
40.5"
(102.9 cm)
21.5" (54.6 cm) 24.5" (62.2 cm)*
14.25"
(36.2 cm)
17"
(43.2 cm)
3/4" FPT
drain
3/8" FPT
condenser
outlet (water-
cooled only)
3/8" FPT
condenser
inlet (water-
cooled only)
AIR INTAKE
AIR EXHAUST
AIR INTAKE
AIR EXHAUST
* Includes .5" (13 mm) for bracket supplied with unit.
0.88 (23 mm)
DRAIN
3/4 MPT MALE 5.69" (14.4 cm)
10.5"
(26.7 cm)
7.69" (19.5 cm)
2.56" (6.5 cm)
1.38" (3.5 cm)
2.63" (6.6 cm)
NEMA
5-15
21.5" (54.6 cm)
3/8" water
inlet (potable
water only)

C/E25CI425A/W, C/E50CI425A/W 5
Electrical
§220 V, 60 Hz, 1 phase, 5.5A or 230 V, 50 Hz, 1 phase, 5.5A
§Connect to a dedicated circuit.
§Furnished with 7 ft (2 m) power cord.
Ambient
Air temp* 100 F/38 C Max. 50 F/10 C Min. (Best performance below 80 F (27 C)
Water temp†90 F/32 C Max. 45 F/7 C Min. (Best performance below 70 F (21 C)
Water pressure 70 P.S.I./5Bar Max. 10 P.S.I./0.7 Bar Min.
* Ambient air temperature is measured at the air-cooled condenser coil inlet.
†Ambient water temperature is measured in the ice machine oat reservoir.
Plumbing
Connections 25/50CI425A Rough-ins 25/50HI425A
Dispenser drain 3/4" MPT Air-cooled 3/4" FPT
Water inlet 3/8" FPT 3/8" FPT
Condenser inlet Water-cooled 3/8" FPT N/A
Condenser outlet Water-cooled 3/8" FPT N/A
Note: Water shut-off recommended within 10 ft. (3m) of dispenser. Drain to be hard-piped and insulated. Maintain at
least 1/4" per foot (20mm per 1m) run of slope.
Ventilation clearances
Air-cooled Water-cooled
Required for ventilation 3" (77 mm) each side N/A
Suggested for service 12" (30.5 cm) top,
6" (15.3 cm ) left side
12" (30.5 cm) top
Note: Do not block right side air intake or right side air exhaust.
Uncrated weight
§C/E25/50 CI425A/W (countertop): 215 lbs. (98 kg)

6 C/E25CI425A/W, C/E50CI425A/W
Installation
Before you begin
§All dispensers must be installed level in both directions to ensure proper operation.
§Provide ventilation clearances mentioned above.
§Countertop units provide the option of taking utilities out bottom or back of dispenser (on wall mount units and
countertop units with legs, utilities exit from back).
§Wall mount model utilities exit through back of dispenser only..
§Directions for each installation follow.
WARNING!
§DO NOT LIFT UNIT AT THESE
POINTS. Panels will not support
weight of unit
§Failure to follow warning may
result in equipment damage or
personal injury
Installing countertop dispensers with rear
exiting utilities (no legs)
1. Position dispenser in desired location.
2. Mark dispenser outline on counter and
remove dispenser.
3. Drill four 7/16" holes in counter to anchor
dispenser to counter (Fig. 1).
4. Apply a thick bead approximately 1/4" (7 mm)
diameter of NSF listed silicone sealant (Dow
Corning* RTV-732 or equivalent) 1/4" (7 mm)
inside marked outline of dispenser.
5. Reposition dispenser on counter and secure
to counter with four 3/8"-16NCbolts.
6. Smooth excess sealant around outside of
dispenser.
7. Make utility connections (Fig. 2).
CAUTION!
§Do not connect water-cooled condenser outlet line
to the dispenser drain line.
8. Turn on water supply and check for leaks.
9. Clean and sanitize dispenser and ice machine
before putting into service.
10. Turn power on and allow ice machine to
produce ice.
* Dow Corning is a register trademark of Dow Corning Corporation in the United
States and other countries
Fig. 1 Countertop anchoring locations
12.50"
(31.8 cm)
1.56"
(40 mm)
20" (50.8 cm)
.50"
(13 mm)
4X
Ø.375"
(10 mm)
hole
Fig. 2 Utility connections as viewed from top for
countertop back access
condenser inlet
3/8" FNPT
condenser outlet
3/8" FNPT drain
3/4" MPT
potable water
3/8" FNPT
power

C/E25CI425A/W, C/E50CI425A/W 7
Installing countertop dispensers with bottom
exiting utilities
WARNING!
§A sturdy work surface capable of supporting the
entire dispenser must be used.
§The work surface must be large enough to
accommodate height of dispenser.
§Failure to provide proper support may result in
personal injury.
1. Position dispenser with dispense chutes facing
upward on sturdy work surface (Fig. 3).
Fig. 3
5.00"
(12.7 cm)
min.
2. Move drain tting from back of dispenser and
mount (Fig. 4.1).
3. Cut drain tube to length and attach to barbed
connection (Fig. 4.2).
4. Move inlet water tting from back of dispenser
and mount (Fig. 4.3).
5. Cut water tubing to length and re-insert into
water tting.
6. Water-cooled only. Disconnect internal
condenser water inlet and outlet ttings.
7. Water-cooled only. Relocate water inlet and
outlet ttings and reconnect (Fig. 4.4). Note:
The water inlet is connected to the condenser;
the outlet line is connected to the water
regulating valve.
8. Remove the drain plug from the internal drain
line connection point and relocate to back of
dispenser and reconnect.
Fig. 4
Water cooled
only
TRIM DRAIN TUBE FOR
NEW DRAIN FITTING
LOCATION.
1
2
34
5
9. Raise the dispenser upright and position in
desired location.
10. Mark dispenser outline on counter and remove
dispenser.
11. Cut countertop utility opening and drill four
7/16" holes to anchor dispenser to counter
(Fig. 5).
12. Apply a thick bead approximately 1/4" (7 mm)
diameter of NSF-listed silicone sealant (Dow
Corning* RTV-732 or equivalent) 1/4" (7 mm)
inside marked outline of dispenser.
13. Reposition dispenser on counter and secure to
counter with four 3/8"-16NCbolts.
14. Smooth excess sealant around outside of
dispenser and make utility connections
through countertop cutout.
CAUTION
§Do not connect water-cooled condenser outlet line
to the dispenser drain line.
15. Turn on water supply and check for leaks.
16. Clean and sanitize dispenser and ice machine.
1 7. Turn power on and allow ice machine to
produce ice.
Fig. 5
2.50"
(6.36 cm)
12.50"
(31.8 cm)
14.00"
(35.6 cm)
4X
Ø.375"
(10 mm)
hole
21.00"
(53.3 cm)
20.00"
(50.8 cm)
1.56"
(4.0 cm)
0.50"
(13 mm)
16.00"
(40.7 cm)
1.56"
(4.0 cm)
Cutout
connections
through
bottom
16.50"
(41.9 cm)
7.00"
(17.8 cm)

8 C/E25CI425A/W, C/E50CI425A/W
User information
How the dispenser works
Follett’s 25/50CI series automatic-load ice and water dispensers are equipped with Follett’s 425 lb (181kg)/day
ice machine. In the continuous icemaking process, water freezes to the inside wall of the evaporator. A rotating
stainless steel auger carries the ice to the top of the evaporator where it is compressed and extruded through an
outlet port. The ice is then pushed through a tube to the storage hopper. When the hopper is full, a bin thermostat
opens and shuts the ice machine off. When the dispense mechanism is activated, a dispense motor is turned on,
causing the wheel to turn. This moves ice to the dispense chute where it drops by gravity into the container held
below the chute.
How SensorSAFE infrared dispensing works
Follett’s SensorSAFE infrared dispensing maximizes sanitation and minimizes the possibility of cross-contamination
by eliminating physical contact between the cup or container and dispenser. Sensors in the panel use reected
infrared light to detect the presence of the container and send a signal to a control board which then activates the
appropriate components for ice or water dispensing.
The SensorSAFE infrared dispensing package includes a cleaning switch under the left side of the front cover
which temporarily shuts off dispensing to allow cleaning of the panel and lenses. If the switch is not turned back on
after cleaning, the dispenser automatically resets after two minutes for normal operation.
SensorSAFE infrared dispensing also includes a time limit safety feature which automatically stops ice dispensing
after one minute of continuous dispensing. Dispensing can be resumed by moving the container away from the
dispenser and returning it to the activation zone.
Cleaning/descaling and sanitizing
Follett ice machines and dispensers, and their associated cleaning and sanitizing procedures, are designed for
use with potable water sources. The presence, or suspected presence, of infectious agents may call for additional
measures, including the replacement of components and more comprehensive disinfection measures. Follett
recommends that these cleaning and sanitizing procedures be reviewed with the appropriate infectious agent
subject matter experts to assure complete remediation.
Periodic cleaning/descaling and sanitizing of Follett’s ice and water dispenser and ice machine system is required
to ensure peak performance and delivery of clean, sanitary ice. The recommended cleaning procedures that follow
should be performed at least as frequently as recommended and more often if environmental conditions dictate.
Follett recommends sanitizing the pressurized water lines prior to cleaning/descaling and sanitizing the ice
machine/dispenser. Follett offers two kits: order P/N 01089572 when a Follett lter system with a pre-lter bowl
is present, or P/N 01089580 when a Follett lter system is not present. Follow the instructions provided with the
respective kits to sanitize the pressurized water lines immediately before cleaning/descaling and sanitizing the ice
machine/dispenser.
Cleaning of the condenser can usually be performed by facility personnel. Cleaning/descaling and sanitizing of
the ice machine system should be performed by your facility’s trained maintenance staff or a Follett authorized
service agent. Regardless of who performs the cleaning, it is the operator’s responsibility to see that this cleaning is
performed according to the schedule below. Service problems resulting from lack of preventive maintenance will not
be covered under the Follett warranty.

C/E25CI425A/W, C/E50CI425A/W 9
Recommended cleaning/descaling and sanitizing intervals*
Symphony Plus Frequency
Drain Line weekly
Drain Pan/Drip Pan weekly
Exterior, Water Station Tube as needed
Condenser monthly (air-cooled only)
Dispenser and Components semi-annually
Ice Machine semi-annually
Transport Tube semi-annually
Ice Storage Area/Bin semi-annually
Pressurized Water Sanitizing semi-annually
* Ice machine and dispenser must be sanitized prior to start-up.
Weekly
CAUTION!
§Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.
Dispenser drain pan and drain line
1. Pour 1 gal. (3.8 L) of hot tap water into drain pan to ush drains.
Splash panel front, SensorSAFE infrared dispensing
1. Deactivate dispensing by pressing and releasing clean switch located on left side of unit under top front
cover.
2. Clean lens and splash panel front using a soft cloth and mild, non-abrasive, non-chlorine based cleaner.
3. Reactivate dispensing by pressing and releasing clean switch again.
Monthly
CAUTION!
§Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.
Condenser (air-cooled ice machine only)
1. Use a vacuum cleaner or stiff brush to carefully clean condenser coils of lint and debris to ensure optimal
performance.
Semi-Annually (more often if conditions dictate)
§A cleaning/descaling and sanitizing procedure should always include both the ice machine and dispenser.
§Icemaking system can be cleaned/descaled in place.
CAUTION!
§Wear rubber gloves and safety goggles (or face shield) when handling cleaner or sanitizer mixtures.
§Use only Follett approved cleaners.
§It is a violation of Federal law to use SafeCLEAN Plus™ in a manner inconsistent with its labeling.
§Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.
SafeCLEAN Plus Solution: Mix cleaning solution of 1 gal. (3.8 L) 100 F (38 C) water and 7 oz (198 g) (one 7 oz
packet) of Follett SafeCLEAN Plus.

10 C/E25CI425A/W, C/E50CI425A/W
Cleaning & Sanitizing Tool Checklist
§(2) 1.5 Gallon (or larger) Plastic Buckets
§(2) clean cloths
§Sanitary gloves
§Safety Glasses
§(2) Sani-Sponge™ (P/N 00131524 - single sponge)
§(1 ) Packet of SafeCLEAN Plus (P/N 01050863 - 24 packets)
Ice Machine and Dispenser
Cleaning/Descaling Procedure
Note: Check drains and drain cup to ensure they are open and owing freely.
1. If ice machine was running recently, ensure that the evaporator is completely free of ice before proceeding.
If there is ice in the evaporator, complete steps 2-7 using only hot water to remove the ice then begin
Cleaning/Descaling Procedure again.
2. Remove front cover and turn OFF bin signal switch.
3. Dispense all ice from storage hopper and discard.
4. Remove splash panel.
5. Press CLEAN switch. The MAINTENANCE light will turn on and the machine will drain. Wait for the LOW
WATER light to turn on.
6. Remove lid from cleaning cup and ll (about 1 quart) until SafeCLEAN Plus solution completely lls the
reservoir. Place lid back on cup. Save remainder of SafeCLEAN Plus solution.
7. CLEANER FULL light will turn on and machine will start cleaning and sanitizing cycle then rinse three
times; this process takes approximately 15 minutes.
8. While ice machine is cleaning/descaling, clean dispenser as follows:
a. Turn OFF dispenser power.
b. Remove hopper lid.
c. Remove knurled nuts from front of storage hopper.
d. Remove stud assembly, baffle, wheel, and any remaining ice.
e. Remove dispense chutes from splash panel.
f. Submerse drain grill in SafeCLEAN Plus solution and allow to soak to remove any scale buildup.
g. Wipe stud assembly, baffle, wheel, inside of storage area, dispense chutes, drain grill and drain pan with
damp cloth wrung out in SafeCLEAN Plus solution. Thoroughly rinse all parts with damp cloth wrung out
with clean water.
Note: To avoid possible damage to motor assembly, only use a damp cloth to clean storage hopper. Do not
allow water to run through motor shaft hole in bottom of hopper.
h. Wipe inside of hopper lid, stud assembly, baffle, wheel, inside of storage area, dispense chutes, drain grill
and drain pan with damp cloth wrung out in SafeCLEAN Plus solution.
Note: To avoid possible damage to motor assembly, only use a damp cloth to clean storage hopper. Do not
allow water to run through motor shaft hole in bottom of hopper.
i. Reinstall dispense chutes, wheel, baffle, stud assembly and knurled nuts. (See manual for correct baffle
position.)