Follett Symphony Plus User manual

Superior technology with Symphony Plus™
Value, reliability and the next level of sanitation
Exclusive features for
sanitation and serviceability

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Symphony Plus ice andwater
dispensers oer superior features
and benefits
Including our high-performance
ice making technology
• Industry-exclusive stainless steel jacketed
evaporator that
− eliminates wrapped refrigerant tubing,
solderand air gaps
− maximizesheat transfer and
icemakingcapacity
• Corrosion resistant design that stands up to the
most aggressive water
• Cutter style stainless steel auger with helix profile
that cleanly cuts ice film o the inner wall of the
evaporator with minimal radial loading
• Form fitting evaporator insulation that reduces
condensation and maximizes eciency
• More than 30 dierent
freestanding, countertop and wall
mount models to meet the needs
of every application
• Storage capacities of 12, 25, 50
and 90 lb (5, 11, 23 and 41 kg)¹
• SensorSAFE
™
infrared ice
dispense or one-hand lever
dispense reduces chance of
cross-contamination
• Patient-preferred Chewblet
®
ice
• Stainless steel cabinet with
accenttrim
¹ 12, 25 and 50 models available in 230 V/50 HZ or 220 V/60 Hz.

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More antimicrobial product
protection
1
Key ice and water components have EPA, FDA and
NSF-approved Agion
®
, silver-based antimicrobial
protection
1
, to help protect the dispensers from
biological growth
• The silver in Agion is dispersed through the
treated parts and inhibits microbial growth
by disrupting the cell functions of bacteria,
viruses, yeasts, molds and fungi
• Critical ice and water contact components that
have Agion include bin liners, bin agitation
wheels, water reservoirs, drain lines, drain
pans, drain grilles and ice and water chutes
1
Disclaimer: Antimicrobial protection is limited to the treated
components and does not treat water or ice.
BE
R
Plus…The next level of sanitary features
Innovative drain cup system
• Consolidates all drain lines
• Improves drain line pitch
• Provides an air break to prevent drain water from
coming into contact with key ice and water dispenser
components in the event of a drain clog
• Removes easily for cleaning and sanitizing Drain cup consolidates independent component drain lines
to prevent drain water from coming into contact with ice
storage bin (B), evaporator (E) or water reservoir (R)
Automatic self-flushing
• Automatically self-flushes twice after every
hour of compressor run time
• Removes mineral-laden water and impurities
for better tasting ice, less maintenance and
increased reliability

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Plus…Greater ease of service
Common ice machine modules
• Symphony Plus ice and water dispensers and replacement modules have the same ice machine
components to reduce spare parts inventory and standardize troubleshooting
• One module fits all 25, 50 and 110 Series countertop, wall mount and freestanding Symphony Plus and
Symphony
™
dispensers shipped after March 2001
• Replacing the ice machine module saves approximately 40% over the cost of replacing the entire ice and
water dispenser of the same capacity and quality
• Machine dispenses ice in hopper even when ice machine module is removed
Plus…Sustainability benefits
Quiet operation for peaceful environments
Quiet Night
™
sleep mode reduces the number of compressor
starts, especially overnight, to reduce noise
• Once the bin is full, ice must be dispensed for more than five
seconds before the ice machine restarts
• Optimal staging of fan and gearmotor masks compressor
noise on startup to reduce perceived machine noise
Energy eciency
All Symphony Plus dispenser ice machines consume 40% less
water and 20% less electricity than comparable sized cube-type
ice machines
• Dispensers meet the Consortium for Energy Eciency (CEE)
Tier 2 requirements for highly ecient ice machines
Intuitive control board
User-friendly, easy to access control board with intuitive LED diagnostics
display simplifies cleaning and maintenance with instant status updates
that are easy to see.

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Plus…Cleaning and sanitizing
in less than 1 hour
Plus…Easy access to
technical support
Use the QR code label located under the front cover of Symphony Plus
dispensers to quickly access all technical information.
Semi-automatic cleaning and sanitizing of the ice machine
reduces preventive maintenance time by 50 to 75%.
There are three easy steps to clean and sanitize the ice machine.
1. Press clean switch to purge all water from the evaporator
and reservoir.
2. Fill cleaning cup with ice machine cleaner until the cleaner
full light comes on.
The ice machine does the rest.
When rinsing is complete, the maintenance light will turn o.
3. Sanitize the ice transport tube by removing the
compression nozzle and inserting two Follett
SaniSponges
™
.
While the ice machine is automatically cleaning and sanitizing,
clean and sanitize the dispenser with the remaining solution.
For detailed instructions see the service manual.
Plus…Pressurized water
line sanitizing
Follett oers pressurized water sanitizing kits for the internal
pressurized water lines. The process will facilitate a complete
sanitization of the entire ice and water dispenser when performed in
conjunction with the standard ice machine and dispenser cleaning/
sanitizing process.

Agion is a registered trademark of Sciessent LLC.
FOLLETT HEALTHCARE, SANISPONGE, SYMPHONY PLUS and QUIET NIGHT are trademarks of Follett LLC.
CHEWBLET, FOLLETT and RIDE are registered trademarks of Follett LLC, registered in the US.
Follett reserves the right to change specifications at any time without obligation.
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6700-201907 | © Follett LLC
801 Church Lane | Easton, PA 18040, USA
+1 610.252.7301 | 800.523.9361 | folletthealthcare.com
Unmatched service and support program
• Outstanding warranty
−3-year parts and labor
−5-year parts on compressor
• 7-day toll free, factory direct technical support throughout the U.S. and Canada¹
• Free local technical service seminars available throughout the U.S. and Canada¹
• Online training modules available
• Comprehensive manuals
• 10-year service part support after production ceases for discontinued models
Our commitment to quality
Our commitment to quality performance is carefully managed in every aspect of our product including design,
sourcing, manufacturing, testing, shipping, and customer service and support.
Follett ice and water dispensers are known for quality construction, durability and longevity.
Symphony Plus –over 30 dierent models
12 series¹
12 lb (5 kg) ice storage capacity
ice and water dispenser (shown) or ice-only
SensorSAFE infrared (shown) or lever dispensing
integral air-cooled 425 lb (186 kg)/day ice machine
countertop
(12CI425A-S shown
with SensorSAFE dispense)
freestanding
(12CI425A-S shown with base
stand and SensorSAFE dispense)
Exclusive features for
sanitation and serviceability
25, 50 and 110 series¹
25, 50 or 90 lb (11, 23 or 41 kg) ice storage capacity
(25 lb (11 kg) ice storage shown)
ice and water dispenser (shown) or ice-only
SensorSAFE infrared (shown) or lever dispensing
modular air-cooled or water-cooled 425 lb (186 kg)/day ice machine
countertop
(25CI425A-S shown
with SensorSAFE dispense)
freestanding
(25FB425A shown
with SensorSAFE dispense)
¹ All other markets contact authorized Follett distributor.
¹ Air-cooled, countertop 12, 25, and 50 models are available in 230 V/50 HZ or 220 V/60 Hz. Use prefix “E” for 230/50 or ”C“ for 220/60.
Example: E12CI425A or C12CI425A.