Follett C/E12CI400A Manual

Installation, Operation and Service Manual
00124438R02
C/E12CI400A
countertop dispenser
C/E12CI400A
countertop dispenser with
SensorSAFE™actuation
(shown with legs accessory)
C/E12HI400A
wall mount dispenser (available
with or without drain pan)
Following installation, please forward this manual
to the appropriate operations person.
801 Church Lane • PO Box D, Easton, PA 18044, USA
[phone] • Fax [phone] • www.follettice.com
12 Series - 220V 60Hz/230V 50Hz
Ice and Water Dispensers
Order parts online
www.follettice.com

2
Table of contents
Follett Corporation
Equipment Return Policy
Follett equipment may be returned for credit under the following conditions:
1. The equipment is new and unused.
2. A return authorization number has been issued by customer service within 30 days after shipment.
3. Follett receives the equipment at the factory in Easton, PA within 30 days after issuance of the return authorization number.
4. The equipment must be returned in Follett packaging. If the packaging has been damaged or discarded, Follett will forward, at the customer’s expense,
new packaging.
Note: Return freight charges are the responsibility of the customer. If equipment is returned and is damaged because of improper packaging, Follett
Corporation will not be held responsible.
Credit will be issued when:
The equipment has been inspected by Follett and deemed suitable to be returned to stock.
Note: A 15% restocking charge will be deducted from the credit. If the cost to return the product to stock exceeds 15%, the actual cost will be deducted.
Welcome to Follett Corporation
Important cautions
Specifications
Installation
Installing countertop dispensers without legs
Installing countertop dispenser with legs accessory
Installing wall mount dispensers
User information
Cleaning and sanitizing procedures
Dispenser cleaning
Icemaker cleaning and sanitizing
Start-up following cleaning
Service information
Wiring diagram – lever model
Wiring diagram – SensorSAFE model
Icemaker operational and diagnostic sequences
Refrigeration cycle diagram
Icemaker capacity chart
Icemaker data
Refrigeration system data and requirements
Dispenser troubleshooting – lever models
Dispenser troubleshooting – SensorSAFE models
Icemaker troubleshooting
Disassembly and replacement instructions
Replacement parts
3
3
4
5
5
6
7
10
10
10
11
12
13
14
15
16
21
22
22
23
24
25
26
28
32

3
Important cautions
• Do NOT tilt any unit farther than 30° off vertical plane during uncrating or installation.
• Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this
area at all times. If access to this area is required, power to unit must be disconnected first.
• Follett recommends installation of an activated carbon filter in icemaker inlet water line.
• Ice is slippery. Maintain counters and floors around dispenser in a clean and ice-free condition.
• Ice is food. Follow recommended cleaning instructions to maintain cleanliness of delivered ice.
• Do not block right side air intake or top air exhaust.
• Keep ventilation openings in the appliance enclosure or in the built-in structure clear of obstruction.
• Do NOT use mechanical devices or other means to accelerate the defrosting process.
• To avoid a hazard due to instability of the appliance it must be fixed according to instructions.
• The appliance must be positioned so the plug is accessible.
• If the cord is damaged it must be replaced by special service agent.
!
E12CI400A
Condenser type, A = air-cooled
Icemaker capacity in lbs per day
Icemaker location, I = integral
Dispenser configuration, C = countertop, H = wall mount
Approximate storage capacity in lbs
Alternate voltage – C = 220V 60Hz
– E = 230V 50Hz
Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and
outstanding after-the-sale support. To ensure that this equipment delivers that same degree of service, we
ask that you review the installation portion of this manual before beginning to install the unit. Our installation
instructions are designed to help you achieve a trouble-free installation. Should you have any questions or
require technical help at any time, please call our technical service group at [phone].
Before you begin
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If
damage is found, notify your shipper immediately and contact Follett Corporation for help in filing a claim, if
necessary.
Check your paperwork to determine which model dispenser you have. Follett model numbers are designed to
provide information about the type and capacity of Follett ice dispensing equipment. Following is an explanation
of model numbers.

Electrical
220V 60Hz, 1 phase, 6.5 amps
230V 50Hz, 1 phase, 6.5 amps
Furnished with 1.8m (6 ft) power cord
Ambient
Air temp 38°C/100°F Max. 10°C/50°F Min. (Best performance below 80°F/27°C)
Water temp 32°C/90°F Max. 4°C/40°F Min. (Best performance below 70°F/21°C)
Water pressure 5Bar Max./70 P.S.I. .7 Bar/10 P.S.I. Min.
Plumbing
C/E12CI400A C/E12HI400A
Dispenser drain 3/4" FPT 3/4" FPT
Water inlet 3/8" FPT 3/8" FPT
Note: Water shut-off recommended within 3m (10 ft) of dispenser. Drain to be hard-piped and insulated. Maintain
at least 20mm per 1m run (1/4" per foot) of slope.
Ventilation clearances
6" (153mm) on right side of dispenser, 6" (153mm) at top for ventilation and 12" (305mm) at top recommended for
service.
Note: Do not block right side air intake or top air exhaust
Dry weight
79.4kg (175 lbs)
DRAIN
ICEMACHINE
MAKE-UPWATER
Dispenser front view Dispenser side view
Specifications
Dispenser rear view
Air
intake
air exhaust
air
intake
power cord
3/4" FPT drain
3/8" FPT
water inlet
407mm
(16")
575mm
(22.625")
826mm
(32.5")
102mm
(4")
458mm
(18")
597mm
(23.5")
4

5
Installing countertop dispensers without legs
cutout for
connections
through
bottom
404mm
458mm
(4")
39mm (1.5")
305mm
305mm
366mm
(16")
21mm (0.8")
51mm (2")
407mm
(14.4")
(12")
(12")
(15.9")
(18")
102mm
26mm (1")
12mm (.437")
diameter
Fig. 1 – Counter information
Before you begin
• All dispensers must be installed level in both directions to ensure proper operation.
• Service and ventilation clearances: 6" (153mm) on right side of dispenser, 6" (153mm) at top for ventilation
and 12" (305mm) at top recommended for service.
• Countertop units installed without legs provide the option of taking utilities out bottom or back of dispenser
(on wall mount units and countertop units with legs, utilities exit from back). See counter cut out drawings for
bottom exiting utilities on units with and without drain pans. For installations where utilities exit through back
of dispenser, refer to back view drawings.
• Wall mount models without drain pan are designed for use above sinks.
• Counter depth must allow front of sink to be a minimum of 23.5 (597mm) from wall.
Installation procedures
1. Position dispenser in desired location,
mark dispenser outline on counter and
remove dispenser.
2. Regardless of whether utilities will exit
through back or bottom of dispenser,
drill four 7/16" holes in counter to
anchor dispenser to counter (Fig. 1)
3. For utilities existing through bottom
only:
(a) Make cut out as shown in
Fig. 1.
(b) Move plug from drain T to
back of unit (Fig. 2).
4. For all units: Apply a thick bead
approximately 6mm (1/4") diameter
of NSF listed silicone sealant
(Dow Corning RTV-732 or equivalent)
6mm (1/4") inside marked outline of
dispenser.
5. Carefully lower dispenser on counter in
proper position and secure to counter
with four (4) 3/8" -16NC bolts.
6. Smooth excess sealant around outside
of dispenser.