Follett C/E25CT400A/W-S Setup guide

Installation, Operation and Service Manual
Following installation, please forward this manual
to the appropriate operations person.
00124446R04
C/E25CT400A/W-S C/E50CT400A/W-S C/E25HT400A/W-S C/E50HT400A/W-S
C/E25CR400A/W-S C/E50CR400A/W-S C/E25HR400A/W-S C/E50HR400A/W-S C/E25FB400A/W-S C/E50FB400A/W-S
801 Church Lane • Easton, PA 18040, USA
Toll free [phone] • [phone]
www.follettice.com
25 and 50 Series - 220V 60Hz/230V 50Hz
Ice and Water Dispensers
Order parts online
www.follettice.com

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Before you begin
Specications
Field wiring
Installation
Installing freestanding dispensers
Installing countertop dispensers
Installing wall mount dispensers
Installing icemakers with Satellite-ll™ice through a tube technology
Installing top mount icemakers
User information
Cleaning and sanitizing procedures
Service Information
Wiring diagram – models with lever dispensing
Wiring diagram – models with SensorSAFE™infrared dispensing
Dispenser troubleshooting
Troubleshooting SensorSAFE board and sensors
Disassembly and replacement instructions
Thermostat locations
Parts
Dispenser exterior
Dispense chute and splash panel areas – lever models
Electrical box – lever models
Dispense chute and splash panel areas – SensorSAFE models
Electrical box – SensorSAFE models
Wheel motor and drive system
Hopper components
Chilled water components
Table of contents
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Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and
outstanding after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask
that you review the installation portion of this manual before beginning to install the unit. Our instructions are
designed to help you achieve a trouble-free installation. Should you have any questions or require technical help
at any time, please call our technical service group toll free at [phone] or [phone].
Before you begin
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage.
If damage is found, notify your shipper immediately and contact Follett Corporation for help in ling a claim,
if necessary.
Check your paperwork to determine which model you have. Follett model numbers are designed to provide
information about the type and capacity of Follett equipment. Following is an explanation of model numbers.
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E50CT400A-L
Condenser type – A = air-cooled, W = water-cooled
Icemaker capacity and refrigerant – 400 = 181 kg (400lbs)/day, R404A refrigerant
Icemaker location – R = Satellite-ll icemaker, T = integral icemaker in top of cabinet,
B = icemaker in base of freestanding units
Dispenser conguration – C = countertop, H = wall mount, F = freestanding
Approximate storage capacity in lbs
Alternate voltage – C = 220V 60Hz
– E = 230V 50Hz
Important cautions
• Do NOT tilt any unit farther than 30° off vertical plane during uncrating or installation
• Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this area at
all times. If access to this area is required, power to unit must be disconnected rst.
• Follett recommends installation of a Follett FL4S water lter system (part# 00130229) in icemaker
inlet water line
• Prior to operation clean and sanitize the dispenser in accordance with instructions found in this
manual
• Ice is slippery. Be sure counters and oors around dispenser are clean, dry and free of ice.
• Ice is food. Follow recommended cleaning instructions to maintain cleanliness of delivered ice.
• Keep ventilation openings in the appliance enclosure or in the built-in structure clear of obstructions
• Do NOT use mechanical devices or other means to accelerate the defrosting process
• To avoid a hazard due to instability of the appliance it must be xed according to instructions
• The appliance must be positioned so the plug is accessible
• If the cord is damaged it must be replaced by a special service agent
!
L = Lever dispensing, S = SensorSAFE infrared dispensing

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Plumbing
25/50C with 25/50H with 25/50C with 25/50H with 25/50FB
Satellite-ll Satellite-ll integral integral icemaker
icemaker icemaker icemaker icemaker in base
Dispenser drain13/4" FPT 3/4" ID tubing 3/4" FPT 3/4" ID tubing 3/4" FPT
Icemaker drain13/4" MPT 3/4 MPT – – 3/4" MPT
Dispenser water inlet23/8" push-in 3/8" push-in 3/8" push-in 3/8" push-in 3/8" push-in
Satellite-ll IM water inlet23/8" push-in 3/8" push-in – – –
Cond. ’’ – w/c only 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT
Cond. drain – w/c only 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT
Note: Water shut-off recommended within 3m (10 feet) of dispenser. Drain to be hard piped and insulated, and
maintain slope of at least 20mm per 1m run (1/4" per foot) of slope. All plumbing connections must be made in
accordance with local building codes.
Ventilation clearances
Countertop and wall mount models with Satellite-ll icemaker (C/E25CR400A/W, C/E50CR400A/W,
C/E25HR400A/W, C/E50HR400A/W) — none. 305mm (12") at top advised for service.
Countertop and wall mount models with integral icemaker (C/E25CT400A/W, C/E50CT400A/W,
C/E25HT400A/W, C/E50HT400A/W) — 153mm (6") at top. 153mm (6") each side advised for service.
Freestanding models (C/E25FB400A/W, C/E50FB400A/W) — 102mm (4") at rear. 305mm (12") at top advised for
service.
1Includes adapter kit to 3/4" barb tting and 6' 3/4" ID vinyl tube
2Includes adapter kit – 6' 3/8" OD tubing and adapter to 1/2" BSP
Specications
Electrical
1. Models with Satellite-ll icemakers (C/E25CR400A/W, C/E50CR400A/W, C/E25HR400A/W,
C/E50HR400A/W)
Icemaker Dispenser
Basic electrical: 220V 60Hz/230V 50Hz 5 amps 1.5 amps
2. Freestanding models and models with integral icemakers (C/E25FB400A/W, C/E50FB400A/W,
C/E25CT400A/W, C/E50CT400A/W, C/E25HT400A/W, C/E50HT400A/W)
Total system
Basic electrical: 220V 60Hz/230V 50Hz 6.5 amps
3. Dispensers and Satellite-ll icemakers are supplied with a 2m (7ft) power cord.
Ambient
Air temp 38 C/100 F max. 10 C/50 F min. (best performance below 27 C/80 F)
Water temp 32 C/90 F max. 4 C/40 F min. (best performance below 21 C/7 F)
Water pressure 4.8 bar/70 P.S.I. max. .69 bar/10 P.S.I. min.

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Model Electrical connection Current
C25FB400A/W, C50FB400A/W cord provided 220V 60Hz, 6.5 amp
E25FB400A/W, E50FB400A/W 230V 50Hz, 6.5 amp
C25CT400A/W, C50CT400A/W cord provided 220V 60Hz, 6.5 amp
E25CT400A/W, E50CT400A/W 230V 50Hz, 6.5 amp
C25HT400A/W, C50HT400A/W 220V 60Hz, 6.5 amp
E25HT400A/W, E50HT400A/W 230V 50Hz, 6.5 amp
C25CR400A/W, C50CR400A/W cord provided 220V 60Hz
E25CR400A/W, E50CR400A/W 230V 50Hz
C25HR400A/W, C50HR400A/W 220V 60Hz
E25HR400A/W, E50 HR400A/W 230V 50Hz
dispenser: 1.5 amp
icemaker: 5.0 amp
Field Wiring: countertop and wall mount dispensers with Satellite-ll icemakers

Installation procedures
Installing freestanding dispensers
1. Carefully tip dispenser back to expose underside and block up in place.
2. Remove legs from shipping box (taped to drain pan of dispenser) and screw into dispenser bottom, taking
care to seat legs securely against underside of dispenser.
3. Position dispenser in desired location and adjust legs to level in both directions.
4. Connect water supply to 10mm (3/8") OD push-in tting on back of dispenser (Fig. 1A).
5. Remove 19mm (3/4") dispenser drain line plug from back of unit and discard. Connect separate drain lines
to 19mm (3/4") FPT dispenser drain tting (Fig. 1B), and 19mm (3/4") MPT icemaker drain tting (Fig. 1C) on
back of dispenser.
6. Run drain lines to wall or oor drain. Provide an air break between the drain lines and drain. If icemaker
drain tting is below an intended wall drain, a condensate pump must be used.
7. If icemaker is a water-cooled unit, connect water-cooled condenser supply line to 10mm (3/8") FPT
condenser inlet tting on back of dispenser (Fig.1D).
Note: Do not run condenser supply water through icemaker water lter system.
8. Connect condenser drain line to 19mm (3/4") FPT condenser outlet tting on back of dispenser (Fig. 1E).
Important: Do not connect condenser drain line to any other drain lines.
9. Install appropriate plug on provided cord and insert into wall socket. Refer to wiring diagrams (p.18, 19).
10. Remove front cover of base section by removing two screws at bottom corners of cover. Allow cover to drop
approximately 10mm (3/8") and pull forward.
Before you begin
•All dispensers must be installed level in both directions to ensure proper operation
•Required ventilation and recommended service clearances:
• Countertop and wall mount models with Satellite-ll icemaker (C/E25CR400A/W, C/E25HR400A/W,
C/E50CR400A/W, C/E50HR400A/W) — none. 305mm (12") at top recommended for service
• Countertop and wall mount models with integral icemaker (C/E25CT400A/W, C/E25HT400A/W,
C/E50CT400A/W, C/E50HT400A/W) — 153mm (6") at top. 153mm (6") each side recommended for service
• Freestanding models (C/E25FB400A/W, C/E50FB400A/W) — 102mm (4") at rear. 305mm (12") at top
recommended for service
• All countertop dispensers provide the option of taking utilities out the bottom or back of the dispenser. See
counter cut-out on page 9 (Fig. 2) for bottom exiting utilities on units with and without drain pans. For installations where
utilities will exit through back of dispenser, refer to back view drawings.
• Wall mount models are designed for use above sinks or custom drain pans, and are not normally equipped with
integral drain pans. Front of sink should be a minimum of 584mm (23") from back wall. Connection of utilities through
the back for wall mount units is the same as shown in drawings for countertop models except that the drain pan is
absent.
• SensorSAFE dispensers are shipped with a plastic, protective lm on sensor lenses. For proper operation,
plastic lm must be removed after installation.
Do not tilt unit further than 30° off vertical plane.
!
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11. Turn on water supply and check that water level in oat reservoir (when full) is within 7mm (1/4") of mark on
side of reservoir, and that oat moves freely. Check for leaks.
12 Verify that water sensor tabs are immersed in water in reservoir.
13. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull
forward.
14. If dispenser is equipped with SensorSAFE, remove protective plastic coating from dispense sensor labels.
15. Turn on dispenser power and bin signal rocker switches. Check dispenser and icemaker operation.
16. Sanitize icemaker according to instructions in icemaker manual. Discard sanitized ice.
17. Turn off icemaker bin signal switch.
18. Remove dispenser hopper lid; clean and sanitize dispenser according to instructions beginning on page 16.
19. Turn icemaker bin signal switch on and replace front covers, securing with screws.
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800mm
384mm
79mm
79mm
259mm
267mm
171mm
20mm
(19mm) 3/4" FPT drain (B)
power cord
19mm (3/4") MPT icemaker drain location (B)
(air-cooled only)
access panel
(A) 10mm (3/8")
push-in water
inlet
(31.5")
(3.125") (3.125")
(10.25")
(15.125")
(6.75")
(10.5")
(.8")
10mm (3/8") FPT condenser inlet location (D)
(water-cooled only)
10mm (3/8") FPT condenser outlet location (E)
(water-cooled only)
19mm (3/4") MPT icemaker drain location (C)
(water-cooled only)
Fig. 1 – Rear connections, freestanding models

Installing countertop dispensers
1. Position dispenser in desired location, mark
dispenser outline on counter and remove
dispenser.
2. Drill four 10mm (3/8") holes in counter
(Fig. 2) to anchor dispenser to counter.
Note: Follett countertop dispensers can
have any or all utilities run directly through
counter or out rear of dispenser. For
dispensers with any utilities exiting through
counter, make counter cut-out (Fig. 2)
3. If ice transport tube will exit out rear of
dispenser, remove ice transport tube knock-
out (Fig. 5G) from rear of dispenser.
Note: Utility connections can be accessed
through front of dispenser by removing
stainless steel splash panel,
or by removing access panel (Figs. 4, 5)
on back of dispenser.
4. If any electric utilities or water line will be connected through rear of dispenser, remove utility knock-out
(Figs. 4, 5F) from rear of dispenser and install supplied protective grommet.
5. If power is to be supplied through counter cut-out, complete steps 6-9. If power is to be supplied through
rear of dispenser, proceed to step 10.
534mm (21")
512mm (20.125")
318mm
420mm
166mm
10mm (.375")
39mm (1.5")
12mm (.44")
267mm
229mm x 356mm
(9" X 14")
DRAIN PAN
cut-out
(10.5")
(12.5")
(16.5")
(6.5")
10mm
holes
(.375")
13mm
(.5")
(G) 10mm (3/8") FPT water inlet
(K) alternate 19mm (3/4") dispenser
drain location
(H) 10mm (3/8") FPT condenser
water inlet
drain pan
(L) 19mm (3/4") FPT dispenser drain
(J) 10mm (3/8") FPT condenser
water outlet
Dispensers with top mount icemakers cannot be mounted on legs. They must be bolted to
counter. Use gloves when lifting icemaker to protect hands from sheet metal edges.
!
Fig. 2 – Counter cut-out, all models
Fig. 3 – Top view, dispenser plumbing connections countertop
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6. Temporarily remove rear access panel
(Figs. 4, 5) from rear of dispenser.
7. Loosen junction box mounting screws. Lift
junction box and power cord up until cord and
mounting screws clear notches on rear panel of
dispenser. Remove Phillips head screws from
right side of junction box.
8. Rotate junction box 90 degrees so that screw
holes on right side of junction box align with
holes on rear dispenser panel. Resecure
junction box to dispenser using Phillips head
screws.
9. Place power cord inside dispenser and replace
access panel (Figs. 4, 5) to rear of dispenser.
Note: For dispensers to be installed with utilities
connected through rear of dispenser, it may be
easier to make preliminary connections before
dispenser is set in place.
10. Apply a thick bead, approx. 7mm (1/4") diameter,
of NSF listed silicone sealant (Dow Corning
RTV-732 or equivalent) 7mm (1/4") inside
marked outline of dispenser.
11. Carefully position dispenser on counter.
12. Remove four screws securing splash panel to
front of dispenser and gently lay splash panel
on counter. (Water line to solenoid valve can be
disconnected from water inlet valve by pushing
in on release ring at end of inlet tting while
pulling on tubing.)
13. Secure dispenser to counter with four 10mm
(3/8") bolts (supplied by others).
14. Smooth excess sealant around outside of
dispenser.
15. Run water supply line from back of dispenser
through utility knock-out (Figs. 4, 5F) or up
through counter cut-out. Connect water supply
line to 10mm (3/8") push-in tting on (Fig. 3G)
utility ange at bottom of dispenser.
16. Remove 19mm (3/4") drain connection plug
from either tting at rear of dispenser (Fig. 3L) or
internal tting (Fig. 3K), as appropriate. Connect
and run a dedicated drain line to wall or oor
drain. An air break should be provided.
17. Proceed with either remote or top mounted
icemaker connection instructions, as
appropriate (page 13, 14).
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utility
connection
knock-out (F)
19mm
(3/4")
FPT
drain
access panel
20mm
149mm
375mm
267mm
(14.75")
(10.5") (.8")
(5.875")
149mm
5.875"
267mm
(10.5")
162mm
(6.375")
375mm
(14.75")
ice
transport tube
knock-out (G)
utility
connection
knock-out (F)
19mm
(3/4")
FPT
drain
access panel
20mm
(.8")
Fig. 4 – Rear connections, countertop
models with integral icemakers
Fig. 5 – Rear connections, countertop
models with Satellite-ll icemakers