Follett Symphony 25CT400A Setup guide

Installation, Operation and Service Manual
Following installation, please forward this manual
to the appropriate operations person.
208596R09
25CT400A/W 50CT400A/W
(shown with SensorSAFE™accessory)
25HT400A/W 50HT400A/W
(shown with SensorSAFE accessory)
25CR400A/W 50CR400A/W 25HR400A/W 50HR400A/W 25FB400A/W 50FB400A/W
(shown with SensorSAFE accessory)
801 Church Lane • Easton, PA 18040, USA
Toll free [phone] • [phone]
www.follettice.com
25 and 50 Series
Ice and Water Dispensers
Order parts online
www.follettice.com

Before you begin
Specications
Field wiring
Installation
Installing freestanding dispensers
Installing countertop dispensers
Installing wall mount dispensers
Installing Satellite-ll™icemakers
Installing top mount icemakers
User information
Cleaning and sanitizing procedures
Service Information
Wiring diagram – lever models
Wiring diagram – SensorSAFE models
Dispenser troubleshooting
Troubleshooting SensorSAFE board and sensors
Disassembly and replacement instructions
Thermostat locations
Parts
Dispenser exterior
Dispense chute and splash panel areas – lever models
Electrical box – lever models
Dispense chute and splash panel areas – SensorSAFE models
Electrical box – SensorSAFE models
Wheel motor and drive system
Hopper components
Chilled water components
Countertop dispenser plumbing connections
Table of contents
3
4
5
7
7
9
11
13
14
16
16
18
18
19
20
21
23
25
26
26
27
27
28
29
29
30
31
32
2

Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you review the
installation portion of this manual before beginning to install the unit. Our installation instructions are designed to help you
achieve a trouble-free installation. Should you have any questions or require technical help at any time, please call our
technical service group toll free at [phone] or [phone].
Before you begin
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage.
If damage is found, notify your shipper immediately and contact Follett Corporation for help in ling a claim,
if necessary.
Check your paperwork to determine which model you have. Follett model numbers are designed to provide information
about the type and capacity of Follett equipment. Following is an explanation of model numbers:
3
Condenser type – A = air-cooled, W = water-cooled
50CT400A
Icemaker capacity and refrigerant – 400 = 400 lbs (181kg)/day, R404A refrigerant
Icemaker location – R = Satellite-ll icemaker, T = integral icemaker in top of cabinet,
B = icemaker in base of freestanding units
Dispenser conguration – C = countertop, H = wall mount, F = freestanding
Approximate storage capacity in lbs
Important cautions
!
• Do not tilt any unit further than 30° off vertical during uncrating or installation
• Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this
area at all times. If access to this area is required, power to unit must be disconnected rst.
• Follett recommends a Follett QC4-FL4S water lter system (item# 00130229) be installed in
the icemaker inlet water line
• Prior to operation clean and sanitize the dispenser in accordance with instructions found in this
manual
• Ice is slippery. Be sure counters and oors around dispenser are clean, dry and free of ice.

4
Specications
Electrical
1. Models with Satellite-ll icemakers (25CR400A/W, 50CR400A/W, 25HR400A/W, 50HR400A/W)
Icemaker Max. fuse Dispenser Max. fuse
Basic electrical: 115V/60Hz/1 phase 11.0 amps 20 amps 4.0 amps 20 amps
2. Freestanding models and models with integral icemakers (25FB400A/W, 50FB400A/W,
25CT400A/W, 50CT400A/W, 25HT400A/W, 50HT400A/W)
Total system Max. fuse
Basic electrical: 115V/60Hz/1 phase 14.0 amps 20 amps
3. Dispensers and Satellite-ll icemakers are supplied with 7-foot power cord with NEMA 5-20 hospital grade
plug. Connect to 20 amp circuit fuse or breaker.
Note: It is preferred that circuit be protected by a GFCI.
Ambient
Air temp +100 F/+38 C max. +50 F/+10 C min. (best performance below +80 F/+27 C)
Water temp +90 F/+32 C max. +40 F/+4 C min. (best performance below +70 F/+21 C)
Water pressure 70 P.S.I. max. 10 P.S.I. min.
Plumbing
25/50 CR with 25/50 HR with 25/50 CT with 25/50 HT with 25/50 FB
Satellite-ll Satellite-ll integral integral icemaker
icemaker icemaker icemaker icemaker in base
Dispenser drain 3/4" FPT 3/4" ID tubing 3/4" FPT 3/4" ID tubing 3/4" FPT
Icemaker drain 3/4" MPT 3/4 MPT – – 3/4" MPT
Dispenser water inlet 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT
Satellite-ll IM water inlet 3/8" OD push-in 3/8" OD push-in – – –
Cond. inlet – w/c only 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT
Cond. drain – w/c only 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT
Note: Water shut-off recommended within 10 feet (3m) of dispenser. Drain to be hard piped and insulated, and maintain
slope of at least 1/4" per foot (6mm per 30.4cm run) of slope. All plumbing connections must be made in accordance with
local building codes.
Ventilation clearances
Countertop and wall mount models with Satellite-ll icemaker (25CR400A/W, 50CR400A/W, 25HR400A/W,
50HR400A/W) — none. 12" (305mm) at top advised for service.
Countertop and wall mount models with integral icemaker (25CT400A/W, 50CT400A/W, 25HT400A/W,
50HT400A/W) — 6" (153mm) at top. 6" (153mm) each side advised for service.
Freestanding models (25FB400A/W, 50FB400A/W) — 4" (102mm) at rear. 12" (305mm) at top advised
for service.

Attention – Should local codes require a hard-wired connection and/or shielded wiring, eliminate the
cord and plug(s) and follow the appropriate eld wiring diagram on the following page.
See Icemaker Installation and Operation manual for recommended junction box preparation of hard-
wired Satellite-ll icemakers.
5
Model Electrical connection Circuits required
25FB400A/W, 50FB400A/W cord & plug provided 115/60/1, 20 amp max. fuse size
25CT400A/W, 50CT400A/W cord & plug provided 115/60/1, 20 amp max. fuse size
25HT400A/W, 50HT400A/W
25CR400A/W, 50CR400A/W cord & plug provided 115/60/1
25HR400A/W, 50 HR400A/W dispenser: 20 amp max. fuse size
ice maker: 20 amp max. fuse size
All eld wiring must be installed in accordance with NEC and local electrical codes. Field wiring
diagram is intended only to aid electrician or technician in understanding how equipment works.
!
Field wiring for countertop and wall mount dispensers with Satellite-ll
icemakers
!

6
Field Wiring diagrams
(For installations requiring hard-wiring equipment)
Freestanding dispensers, countertop and wall mount dispensers with integral icemakers
Countertop and wall mount dispensers with Satellite-ll icemakers

X
X
Electric Power Source Standard electrical - 115V, 1 Ph, 60 Hz,
max. fuse size 20 amps

BW
GND
GRN
GND GRN
B
W
R

LEGEND
WIRENUT
XEQUIPMENT
GROUND
B - BLACK
W - WHITE
R - RED
GRN - GREEN
DISPENSER
JUNCTION BOX
FIELD WIRING DIAGRAM IS
INTENDED TO AID ELECTRICIAN
OR TECHNICIAN IN UNDERSTANDING
HOW EQUIPMENT WORKS. ALL FIELD
WIRING MUST BE INSTALLED IN
ACCORDANCE WITH NEC AND LOCAL
ELECTRICAL CODES.
IMPORTANT
FUSED
DISCONNECT

X
X
Electric Power Source
Standard electric - 115V, 60 Hz, 1 Ph, 
Max. fuse size per circuit - 20 amps

BW
GND
GRN
GND GRN
W
B
W
R
LOWER ICEMAKER
JUNCTION BOX
(BIN SIGNAL)
B
FUSED
DISCONNECT
LEGEND
WIRENUT
XEQUIPMENT
GROUND
B - BLACK
W - WHITE
R - RED
GRN - GREEN
DISPENSER
JUNCTION BOX
FIELD WIRING DIAGRAM IS INTENDED TO AID ELECTRICIAN
OR TECHNICIAN IN UNDERSTANDING HOW EQUIPMENT WORKS. 
ALL FIELD WIRING MUST BE INSTALLED IN ACCORDANCE WITH
NEC AND LOCAL ELECTRICAL CODES.

IMPORTANT

X
BW
X
GND
GRN
W
GND GRN
UPPER ICEMAKER
JUNCTION BOX
(POWER)
B
FUSED
DISCONNECT
Electric Power Source

Installation procedure
Installing freestanding dispensers
1. Carefully tip dispenser back to expose underside and block up in place.
2. Remove legs from shipping box (taped to drain pan of dispenser) and screw into dispenser bottom, taking care to
seat legs securely against underside of dispenser.
3. Position dispenser in desired location and adjust legs to level in both directions.
4. Connect water supply to 3/8" FPT tting on back of dispenser (Fig. 1A).
5. Remove 3/4" dispenser drain line plug from back of unit and discard. Connect separate drain lines to 3/4" FPT
dispenser drain tting (Fig.1B), and 3/4" MPT icemaker drain tting (Fig. 1C) on back of dispenser.
6. Run drain lines to wall or oor drain. Provide an air break between the drain lines and drain. If icemaker drain tting
is below an intended wall drain, a condensate pump must be used.
7. If icemaker is a water-cooled unit, connect water-cooled condenser supply line to 3/8" FPT condenser inlet tting on
back of dispenser (Fig.1D).
Note: Do not run condenser supply water through icemaker water lter system.
8. Connect condenser drain line to 3/8" FPT condenser outlet tting on back of dispenser (Fig.1E).
Important: Do not connect condenser drain line to any other drain lines.
9. Plug dispenser into 20 amp rated NEMA 5-20 wall socket.
10. Remove front cover of base section by removing two screws at bottom corners of cover. Allow cover to drop
approximately 3/8" (5mm) and pull forward.
11. Turn on water supply and check that water level in oat reservoir (when full) is within 1/4" (6mm) of mark on side of
reservoir, and that oat moves freely. Check for leaks.
Before you begin
•All dispensers must be installed level in both directions to ensure proper operation
•Required ventilation and recommended service clearances:
• Countertop and wall mount models with Satellite-ll icemaker (25CR400A/W, 25HR400A/W, 50CR400A/W, 50HR400A/W)
— none. 12" (305mm) at top recommended for service
• Countertop and wall mount models with integral icemaker (25CT400A/W, 25HT400A/W, 50CT400A/W, 50HT400A/W) —
6" (153mm) at top. 6" (153mm) each side recommended for service
• Freestanding models (25FB400A/W, 50FB400A/W) — 4" (102mm) at rear. 12" (305mm) at top recommended for service
• All countertop dispensers provide the option of taking utilities out the bottom or back of the dispenser.
See counter cut-out on page 9 (Fig. 2) for bottom exiting utilities on units with and without drain pans. For installations where
utilities will exit through back of dispenser, refer to back view drawings.
• Wall mount models are designed for use above sinks or custom drain pans, and are not normally equipped with
integral drain pans. Front of sink should be a minimum of 23" (584mm) from back wall. Connection of utilities through the
back for wall mount units is the same as shown in drawings for countertop models except that the drain pan is absent.
• SensorSAFE dispensers are shipped with a plastic, protective lm on sensor lenses. For proper operation, plastic
lm must be removed after installation.
Do not tilt unit further than 30° off vertical.
!
7

12 Verify that water sensor tabs are immersed in water in reservoir.
13. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull forward.
14. If dispenser is equipped with SensorSAFE remove protective plastic coating from dispense sensor labels.
15. Turn on dispenser power and bin signal rocker switches. Check dispenser and icemaker operation.
16. Sanitize icemaker according to instructions in icemaker manual. Discard ice made during sanitizing process.
17. Turn off icemaker bin signal switch.
18. Remove dispenser hopper lid; clean and sanitize dispenser according to instructions beginning on page 16.
19. Turn icemaker bin signal switch on and replace front covers, securing with screws.
8
31.5"
(800mm)
15.125"
(384mm)
3.125"
(79mm)
3.125"
(79mm)
10.25"
(259mm)
10.5"
(267mm)
6.75"
(171mm)
.8"
(20mm)
(B) 3/4" FPT drain
power cord
(C) 3/4" MPT icemaker drain location
(water-cooled only)
(E) 3/8" FPT condenser outlet location
(water-cooled only)
(B) 3/4" MPT icemaker drain location
(air-cooled only)
(D) 3/8" FPT condenser inlet location
(water-cooled only)
access panel
(A) 3/8" FPT
water inlet
Fig. 1 – Rear connections, freestanding models

Installing countertop dispensers
1. Position dispenser in desired location, mark
dispenser outline on counter and remove
dispenser.
2. Drill four 3/8" (5mm) holes in counter (Fig. 2) to
anchor dispenser to counter.
Follett countertop dispensers can have any
or all utilities run directly through counter or
out rear of dispenser. For dispensers with any
utilities exiting through counter, make counter
cut-out (Fig. 2)
3. If ice transport tube will exit out rear of dispenser,
remove ice transport tube knock-out (Fig. 5G)
from rear of dispenser.
Note: Utility connections can be accessed
through front of dispenser by removing stainless
steel splash panel, or by removing access panel
(Figs. 4, 5) on back of dispenser.
4. If any electric utilities or water line will be
connected through rear of dispenser, remove
utility knock-out (Figs. 4, 5F) from rear of
dispenser and install supplied protective grommet.
21" (533mm)
20.125" (511mm)
12.5"
(317mm)
16.5"
(419mm)
6.5"
(165mm)
.375 (10mm)
1.5" (38mm)
.44" (11mm)
10.5"
(267mm)
9" X 16"
(229mm x 407mm)
drain pan
cut-out
.375" holes
(9.52mm)
.5"
(127mm)
Fig. 3 – Top view, dispenser plumbing connections countertop
(G) 3/8" FPT water inlet
(drain location)
(K) alternate 3/4" dispenser
condenser water inlet
(H) 3/8" FPT
drain pan
(L) 3/4" FPT dispenser drain
condenser water outlet
(J) 3/8" FPT
Dispensers with top mount icemakers cannot be mounted on legs. They must be bolted to counter.
Use gloves when lifting icemaker to protect hands from sheet metal edges.
!
Fig. 2 – Counter cut-out, all models
9

5. If power is to be supplied through counter cut-out, complete steps 6-9. If power is to be supplied through rear
of dispenser, proceed to step 10.
6. Temporarily remove rear access panel (Figs. 4 and 5) from rear of dispenser.
7. Loosen junction box mounting screws. Lift junction box and power cord up until cord and mounting screws
clear notches on rear panel of dispenser. Remove Phillips head screws from right side of junction box.
8. Rotate junction box 90 degrees so that screw holes on right side of junction box align with holes on rear
dispenser panel. Resecure junction box to dispenser using Phillips head screws.
9. Place power cord inside dispenser and replace access panel (Figs. 4, 5) to rear of dispenser.
Note: For dispensers to be installed with utilities connected through rear of dispenser, it may be easier to
make preliminary connections before dispenser is set in place.
10. Apply a thick bead, approximately. 1/4" (6mm) diameter, of NSF listed silicone sealant (Dow-Corning RTV-
732 or equivalent) 1/4" (6mm) inside marked outline of dispenser.
11. Carefully position dispenser on counter.
12. Remove four screws securing splash panel to front of dispenser and gently lay splash panel on counter.
(Water line to solenoid valve can be disconnected from water inlet valve by pushing on ring at end of inlet
tting while pulling on tubing.)
13. Secure dispenser to counter with four 3/8" bolts (supplied by others).
14. Smooth excess sealant around outside of dispenser.
15. Run water supply line from back of dispenser through utility knock-out (Figs. 4, 5F) or up through counter
cut-out. Connect water supply line to 3/8" FPT tting on (Fig. 3G) utility ange at bottom of dispenser.
16. Remove 3/4" drain connection plug from either tting at rear of dispenser (Fig. 3L) or internal tting
(Fig. 3K), as appropriate. Connect and run a dedicated drain line to wall or oor drain. An air break should be
provided.
17. Proceed with either Satellite-ll or top-mounted icemaker connection instructions, as appropriate.
(F) utility connection
knock-out
3/4" FPT drain
access panel
.8"
5.875"
(149mm)
14.75"
(375mm)
10.5"
(267mm) (20mm)
Fig. 4 – Rear connections, countertop
models with integral icemakers
5.875"
(149mm)
.8"
(20mm)
10.5"
(267mm)
6.375"
(162mm)
14.75"
(375mm)
(G) ice transport
tube knock-out
(F) utility connection
knock-out
3/4" FPT drain
access panel
Fig. 5 – Rear connections, countertop
models with Satellite-ll icemakers
10

Installing wall mount dispensers
1. Install supplied wall bracket with six 3/8" diameter fasteners as shown in Fig. 7.
Note: Three holes are available at each fastening site to allow capture of studs/support within wall.
Steps 2 - 3 are required for models with integral icemaker only (25HT400A/W and 50HT400A/W).
2. For models with integral icemaker, use straight edge to position ller strip ush with top edge of wall bracket.
3. Fasten ller strip to wall as shown in Fig. 8.
4. For all models, cut utility hole in wall (Figs. 7 and 8) using wall bracket as template.
5. Lift dispenser onto wall bracket, positioning unit so that hook on back of dispenser is captured by wall bracket
support angle (Fig. 6, hook detail).
6. Install four 1/4-20 screws through bottom of wall bracket into bottom of dispenser to secure dispenser to bracket.
7. Remove splash panel. Water line to solenoid valve can be disconnected from water inlet valve by pushing on ring
at end of inlet tting while pulling on tubing.
13.5"
(343mm)
18"
(457mm)
23"
(584mm)
16.875"
(429mm)
18.5"
(470mm)
21.5"
(546mm)
2.5"
(64mm)
17.125"
(435mm)
24"
(610mm)
25HT400A/W
12" (305mm)
50HT400A/W
16" (406mm) 25HT400A/W
44" (1118mm)
50HT400A/W
48" (1219mm)
support angle and
hook detail
Fig. 6 – Side view and angle detail for wall mount units without drain pan with integral icemaker (in top of
cabinet). Wall mount units with Satellite-ll icemakers will not require installation of a ller strip.
Do not rest dispenser weight on bottom front edge of wall bracket.
!
11
Wall and fasteners must be of sufficient strength to carry weight of unit. Hardware for this is not
included.
!

8. Remove utility knock-out (Fig.4, 5F) from rear of dispenser and install supplied protective grommet. For dispensers
using remote icemakers, remove ice transport tube knock-out (Fig. 5G) from rear of dispenser.
9. Run water supply line from back through utility knock-out (Fig. 5F) and connect water supply line to 3/8" FPT tting
on utility ange at bottom of dispenser (Fig. 3G).
10. Connect and run a dedicated drain line from 3/4" drain tube to wall or oor drain. An air break should be provided.
11. Proceed with either remote or top-mounted icemaker connection instructions, as appropriate.
wall bracket – bottom view
3.5" (89mm)
1.375"
(35mm)
4.75"
(121mm)
3.5" (89mm)
11.5"
(292mm)
16"
(406mm)
access opening
cover
wall stud
25HT400A/W
25.5"
(648mm)
50HT400A/W
29.5"
(749mm)
25HT400A/W
9.5" (241mm)
50HT400A/W
11.5" (292mm)
25HT400A/W
9.5" (241mm)
50HT400A/W
11.5" (292mm)
utility
cut-out
wall bracket
3/8" fasteners
20.875"
(530mm)
17.8"
(445mm)
filler strip
Fig. 8 – Mounting dimensions with wall mount units
without drain pan with integral icemaker
wall bracket – bottom view
wall bracket
3.5" (89mm)
1.375"
(35mm)
4.75"
(121mm)
3.5" (89mm)
11.5"
(292mm)
3/8" fasteners
16"
(406mm)
access opening
cover
wall stud
25HR400A/W
25.5"
(648mm)
50HR400A/W
29.5"
(749mm)
25HT400A/W
9.5" (241mm)
50HT400A/W
11.5" (292mm)
25HT400A/W
9.5" (241mm)
50HT400A/W
11.5" (292mm)
utility
cut-out
Fig. 7 – Mounting dimensions for wall mount
units without drain pan with Satellite-ll icemaker
12

Installing Satellite-ll icemakers
Models 25CR400A/W, 50CR400A/W, 25HR400A/W, 50HR400A/W
1. Install Satellite-ll icemaker following instructions in icemaker manual.
2. Run uninsulated ice transport tube from dispenser through ice transport tube knock-out (Fig. 5G) or through counter
opening to icemaker.
3. Heat end of transport tube in cup of 160 F (71 C) hot water to soften and spread with pliers
before making connection to ease assembly and prevent coupler edge from cutting inner
wall of tube.
4. Insulate ice transport tube by sliding insulation over tube.
5. Adjust insulation to cover all exposed ice transport tubing including tubing inside dispenser
cabinet.
6. Check that insulated ice transport tube runs continuously uphill (with no dips) from icemaker
to dispenser.
7. Run bin signal wire from dispenser through utility knockout (Fig. 5F) or counter cut-out to icemaker and connect bin
signal wire (two-conductor twist lock) to bin signal plug on icemaker.
8. Plug dispenser power cord into 20 amp rated NEMA 5-20 wall socket.
9. Turn on dispenser water supply and check for leaks. Replace splash panel.
10. If dispenser is equipped with SensorSAFE remove protective plastic coating from dispenser lenses.
11. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull forward. Turn
on power and bin signal rocker switches. Replace front cover and secure with screws. Test operation.
12. Clean and sanitize icemaker following instructions in icemaker manual. Discard ice made during sanitizing process.
13. Clean and sanitize dispenser hopper following instructions on page 16. Installation is complete.
13
engaging pin
.187 (5mm) ice tube hole
ice hose mounting bracket
ice level control stat
ice tube
1"
(25mm)
See Icemaker Installation Manual (form #208600) for critical installation instructions for Satellite-
ll icemakers. Failure to comply with these instructions will result in poor performance and void
warranty.
!
Fig. 9 – Ice transport tube and ice level control stat mounting for freestanding dispensers and countertop units
with Satellite-ll icemaker
Hot Water
160 F (71 C)
3

1. On dispensers equipped with top-mounted, water-cooled icemakers, feed condenser supply and drain lines from
back through utility knock-out (Fig. 4F) or through counter, as appropriate. Connect condenser supply line to inlet
tting (Fig. 3H) on utility ange at bottom of dispenser. Connect condenser drain line to outlet tting (Fig. 3J) on utility
ange at bottom of dispenser.
Note: Do not run condenser supply water through icemaker water lter system. Do not connect condenser drain line
to any other drain lines.
2. Remove dispenser top front cover by removing two screws at bottom corners of cover, lifting cover slightly and pulling
forward.
3. Remove icemaker compartment top and side panels.
4. Remove icemaker hold-down bracket from front of icemaker compartment.
5. Lift icemaker onto dispenser top and slide icemaker completely into position, compressor end rst. Front of icemaker
base must be ush with front of dispenser.
6. Reinstall hold down bracket on front of icemaker with power cord and bin signal cords in notch. Do not cut or pinch
cords.
7. Insert loose end of ice transport tube through bracket on icemaker base into hopper access hole. Be sure that transport
tube is secured under retainer on oat reservoir bracket (Step 2, Fig. 10). Tighten transport tube clamp screw to secure ice
transport tube.
8. Connect plastic water supply line to tting at top of oat reservoir.
9. Connect vinyl drain from dispenser securely to 120˚ elbow on icemaker drain line.
10. Connect icemaker two-lead bin signal twist lock plug, and three-lead power twist-lock plug, to dispenser twist-lock
connectors.
11. On dispensers equipped with water-cooled icemakers, connect condenser water supply and drain lines to condenser
ttings on icemaker.
12. Turn on water supply and check for leaks. Check that water level in oat reservoir (when full) is within 1/4" (6mm)
of mark on side of reservoir, and that oat moves freely. Verify that water sensor tabs are immersed in water in
reservoir. Replace splash panel.
13. Plug dispenser power cord into 20 amp rated NEMA 5-20 wall socket.
14. If dispenser is equipped with SensorSAFE remote protective plastic coating from dispense sensor labels.
15. Turn on power and bin signal rocker switches and test operation.
16. Clean and sanitize icemaker following instructions in icemaker manual.
17. Remove dispenser hopper access lid and clean and sanitize dispenser according to instructions on page 16.
18. Replace front cover and secure with screws. Installation is complete.
1
2
3
TIGHTEN
CLAMP
SCREW
Fig. 10 – Ice transport tube
Installing top mount icemakers
Models 25CT400A/W, 50CT400A/W, 25HT400A/W, 50HT400A/W
Dispensers with top mount icemakers cannot be mounted on legs. They must be bolted to counter.
Use gloves when lifting icemaker to protect hands from sheet metal edges.
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14

15
ice level control stat
45
.75"
(19mm) Hand bend cap tube
end to approx. 45
as shown
Fig. 11 – Ice transport tube and ice level control stat mounting units with top-mounted icemakers

User information
How the dispenser works
Follett’s 25 and 50 automatic load ice and water dispensers receive ice from Follett’s 400 lb (181kg)/day icemaker located
in the dispenser base, in the cabinet top or in a remote location up to 20 ft (6m) away. Ice produced is stored in the bin
section of the dispenser. When the dispense lever is pushed, the wheel motor is energized, causing the wheel to turn.
This moves ice to the dispense chute where it drops by gravity into the container held below the chute.
In Follett’s continuous icemaking process, water freezes to the inside walls of the stainless steel evaporator. A rotating
stainless steel auger carries the ice to the top of the evaporator where it is compressed and extruded through a nozzle
on the outlet port. The ice is then pushed through a tube to the dispenser bin. When the storage area is full, a bin stat
opens and shuts the icemaker off to avoid over-lling of the bin. The icemaker will restart after 20 minutes if the bin is
calling for ice.
How the SensorSAFE accessory works
Follett’s SensorSAFE accessory maximizes sanitation and minimizes the possibility of cross-contamination by eliminating
physical contact between the cup or container and dispenser. Sensors in the panel use reected infrared light to detect
the presence of the container and send a signal to a control board which then activates the appropriate components for
ice or water dispensing.
The SensorSAFE package includes a cleaning switch under the left side of the front cover which temporarily shuts off
dispensing to allow cleaning of the panel and lenses. If the switch is not turned back on after cleaning, the dispenser
automatically resets after two minutes for normal operation.
SensorSAFE also includes a time limit safety feature which automatically stops ice dispensing after one minute of
continuous dispensing. Dispensing can be resumed by moving the container away from the dispenser and returning it to
the activation zone.
How the chilled water accessory works
Follett’s chilled water accessory uses ice from the dispenser’s storage hopper to chill incoming water supplied to the water
station. The water chiller assembly is located in the dispenser cabinet under the storage hopper. As ice is dispensed it is
automatically fed into the water chiller assembly to chill the water coil inside the assembly.
Cleaning and sanitizing procedures
Solution A: Prepare cleaning solution of 200 ppm of available chlorine content. Solution temperature must be
+75F–+125 F (+24 C – +52 C).
Solution B: Prepare sanitizing solution of 50 ppm of available chlorine content. Solution temperature must be
+75F–+125 F (+24 C – +52 C).
Follett recommends the periodic cleaning schedule on page 17 to ensure the quality of ice provided. Use only
recommended cleaning solutions. Do not use solvents, abrasive cleaners, metal scrapers or sharp objects.
Recommended daily cleaning of drain pan
1. Remove all debris from drain pan.
2. Slowly pour 1 gallon (4L) hot water into drain pan to keep drain lines clear.
Recommended weekly cleaning
1. Wash drain pan and grille with Solution A. Rinse thoroughly.
2. Slowly pour solution of one cup (8oz/237ml) household bleach mixed with one gallon (3.8L) hot water into drain pan
to help prevent algae growth in drain lines.
16
Always disconnect power before cleaning.
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If dispenser is a SensorSAFE unit:
3. Deactivate dispenser by depressing and releasing clean switch located on left side of unit under top front cover.
4. Clean lens using soft cloth and mild, non-abrasive cleaner.
5. Reactivate dispenser by depressing and releasing clean switch a second time (dispenser automatically reactivates
after two minutes).
Recommended semi-annual cleaning of dispenser hopper
Note: If icemaker and dispenser are cleaned and sanitized at the same time, icemaker should be cleaned and
sanitized rst.
1. Remove ice from dispenser.
2. Working inside storage area, remove center thumbscrew from dispense wheel, tilt wheel up toward back to clear
baffle and disengage wheel from motor shaft.
3. Remove front cover, chute cover and clear plastic chute.
4. Wipe lid, wheel, baffle and clear plastic chute with damp cloth wrung out in Solution A.
5. Rinse all above items with damp cloth rinsed and wrung out in clear water.
6. Wipe all bin surfaces (including the area under dispense wheel) with a damp cloth wrung out in Solution A .
7. Rinse all bin surfaces thoroughly with damp cloth rinsed and wrung out in clear water.
Note: Do not rinse by pouring water into the storage bin, damage to the dispense motor can result.
8. Wipe lid, wheel, baffle, clear plastic chute and all bin surfaces with damp cloth wrung out in Solution B to sanitize.
Do not rinse.
9. Reinstall dispense wheel and other components.
If dispenser is equipped with chilled water accessory:
1. Remove four screws securing splash panel.
2. Disconnect 3/4" drain line from bottom of chilled water canister.
3. Loosen (do not remove) screw securing front bracket of chilled water canister to bottom of dispenser hopper.
4. Rotate canister clockwise to release front bracket, then pull canister forward to disengage rear bracket.
5. Remove chilled water coil from canister and clean with cloth wrung out in Solution A.
6. Wipe inside of chilled water canister with cloth wrung out in Solution A.
7. Rinse all above items with damp cloth wrung out in clear water.
8. Sanitize all above items with damp cloth wrung out in Solution B. Do not rinse.
9. Reinstall chilled water coil into canister (rubber alignment grommet on coil tubing must be located outside chilled
water canister to hold coil securely against canister wall).
10. Reinstall chilled water assembly on dispenser and tighten screw securing front bracket.
11. Reconnect 3/4" drain line to chilled water canister.
12. Reinstall splash panel and top front cover.
13. Restore power and test operation.
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Semi-annual cleaning of icemaker system
Units with icemakers require icemaker cleaning at least every 6 months, and more often if conditions dictate.
Cleaning the icemaker will result in better performance and extend icemaker life. Refer to Icemaker Operation
and Service Manual for specic cleaning instructions.
To avoid possible damage to motor assembly, use a damp cloth only. Do not allow water to run
through center hole in bottom of bin area.
!

bin signal
purple
blue
purple
red
switch
t-stat
dispenser power
switch
white
white
white
white
red
ice machine
bin signal
(120 VAC)
M
WTR
located behind splash panel
4x4 junction box
power
ice machine
(120 VAC)
white
green
black
60hz
115VAC
white
ice switch
water switch
wheel motor
water solenoid valve
blue
Service information
Wiring diagrams
How unit works — lever models
The dispense wheel motor is energized through the power and ice dispense switches. The water solenoid valve is
energized through the power and water dispense switches. The icemaker receives the bin signal through the power switch,
the normally closed bin thermostat and the icemaker switch. When the bin level thermostat is calling for ice, a 115v bin
signal is applied to the bin signal terminals on the icemaker circuit board. When ice builds up around the bin thermostat,
the contacts open, cutting the bin signal to the icemaker.
18

How unit works — SensorSAFE models
SensorSAFE models provide “touchless” ice and water dispensing. When a container is placed within the actuation
zone below the ice or water chute on SensorSAFE dispenser models, an infrared signal reects off the container and is
detected by the sensor. The sensor then sends a signal to the control board to activate the appropriate components to
dispense ice or water. LEDs on the board indicate when the board is receiving a signal from the sensors.
A safety, shut-off feature automatically shuts off dispensing after one minute of continuous activation. Dispensing can be
restarted by moving the container away and then returning it to the actuation zone.
Dispensing can be temporarily suspended for cleaning by depressing and releasing the clean switch, located under the
left side of the top front cover. Depressing and releasing the button a second time will return the dispenser to normal
operating state. If the clean switch is not depressed a second time, the dispenser will automatically resume normal
dispense operation (CLN LED goes out) after two minutes. An LED on the control board will light to indicate that the
dispensing has been suspended by activation of the clean switch.
WTR
M
NEUTRAL
WTR
CLN
WM
SOL
L1
PWR
GND
WTR
ICE
dispenser power
bin signal
t-stat switch
(120 VAC)
bin signal
ice machine
(120 VAC)
ice machine
power
red red
white
white
white
white
white
black
4x4 junction box
located behind splash panel
black
green
white
115VAC
60hz
blue
white
clean
switch
yellow
yellow
purple
SensorSAFE
control board
green
switch
wheel motor
water solenoid valve

19

20
Dispenser troubleshooting
Before calling for service:
• Check that there is ice in dispenser bin area • Check that all switches and circuit breakers are on
• Check that congealed cubes are not causing a jam • Check that all drains are clear
Disconnect power to dispenser and icemaker before putting hands or arms in storage area, or
attempting any repair or service to equipment.
!
Symptom
1. Does not dispense
ice
2. Does not dispense
water
3. Water runs
continuously
4. Dispense wheel
rotates continuously
5. Icemaker runs
continuously
6. Ice dispenses by
itself
Possible cause
a. Power switch off or faulty
b. Faulty dispense switch
c. Wheel motor malfunction
d. Drive chain off
e. Sprocket key missing
a. Dispense switch faulty
b. Faulty water solenoid
c. Solenoid plugged by debris
a. Dispense switch contacts burned shut
b. Debris preventing valve from closing
a. Dispense switch contacts burned shut
a. Faulty or incorrectly positioned bin
thermostat
b. Incorrect eld wiring
a. Baffle not adjusted properly
b. Faulty dispense switch
Solution
a. Check switch; turn on or replace if faulty
b. Replace switch
c. Check motor and replace as required
d. Reinstall chain
e. Install key and tighten sprocket
a. Check switch and replace if faulty
b. Check solenoid and replace if faulty
c. Remove and clean valve
a. Check switch and replace if faulty
b. Remove and clean valve
a. Replace dispense switch
a. Check for proper positioning (middle of
adjustment range); if thermostat does not
open when ice is placed on capillary tube,
replace thermostat
b. Check that icemaker receives bin signal
from dispenser
a. See page 22 for adjustment instructions
b. Replace dispense switch