Follett Symphony 25CT400A Setup guide

Installation, Operation and Service Manual
Following installation, please forward this manual
to the appropriate operations person.
208596R09
25CT400A/W 50CT400A/W
(shown with SensorSAFE™accessory)
25HT400A/W 50HT400A/W
(shown with SensorSAFE accessory)
25CR400A/W 50CR400A/W 25HR400A/W 50HR400A/W 25FB400A/W 50FB400A/W
(shown with SensorSAFE accessory)
801 Church Lane • Easton, PA 18040, USA
Toll free [phone] • [phone]
www.follettice.com
25 and 50 Series
Ice and Water Dispensers
Order parts online
www.follettice.com

Before you begin
Specications
Field wiring
Installation
Installing freestanding dispensers
Installing countertop dispensers
Installing wall mount dispensers
Installing Satellite-ll™icemakers
Installing top mount icemakers
User information
Cleaning and sanitizing procedures
Service Information
Wiring diagram – lever models
Wiring diagram – SensorSAFE models
Dispenser troubleshooting
Troubleshooting SensorSAFE board and sensors
Disassembly and replacement instructions
Thermostat locations
Parts
Dispenser exterior
Dispense chute and splash panel areas – lever models
Electrical box – lever models
Dispense chute and splash panel areas – SensorSAFE models
Electrical box – SensorSAFE models
Wheel motor and drive system
Hopper components
Chilled water components
Countertop dispenser plumbing connections
Table of contents
3
4
5
7
7
9
11
13
14
16
16
18
18
19
20
21
23
25
26
26
27
27
28
29
29
30
31
32
2

Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you review the
installation portion of this manual before beginning to install the unit. Our installation instructions are designed to help you
achieve a trouble-free installation. Should you have any questions or require technical help at any time, please call our
technical service group toll free at [phone] or [phone].
Before you begin
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage.
If damage is found, notify your shipper immediately and contact Follett Corporation for help in ling a claim,
if necessary.
Check your paperwork to determine which model you have. Follett model numbers are designed to provide information
about the type and capacity of Follett equipment. Following is an explanation of model numbers:
3
Condenser type – A = air-cooled, W = water-cooled
50CT400A
Icemaker capacity and refrigerant – 400 = 400 lbs (181kg)/day, R404A refrigerant
Icemaker location – R = Satellite-ll icemaker, T = integral icemaker in top of cabinet,
B = icemaker in base of freestanding units
Dispenser conguration – C = countertop, H = wall mount, F = freestanding
Approximate storage capacity in lbs
Important cautions
!
• Do not tilt any unit further than 30° off vertical during uncrating or installation
• Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this
area at all times. If access to this area is required, power to unit must be disconnected rst.
• Follett recommends a Follett QC4-FL4S water lter system (item# 00130229) be installed in
the icemaker inlet water line
• Prior to operation clean and sanitize the dispenser in accordance with instructions found in this
manual
• Ice is slippery. Be sure counters and oors around dispenser are clean, dry and free of ice.

4
Specications
Electrical
1. Models with Satellite-ll icemakers (25CR400A/W, 50CR400A/W, 25HR400A/W, 50HR400A/W)
Icemaker Max. fuse Dispenser Max. fuse
Basic electrical: 115V/60Hz/1 phase 11.0 amps 20 amps 4.0 amps 20 amps
2. Freestanding models and models with integral icemakers (25FB400A/W, 50FB400A/W,
25CT400A/W, 50CT400A/W, 25HT400A/W, 50HT400A/W)
Total system Max. fuse
Basic electrical: 115V/60Hz/1 phase 14.0 amps 20 amps
3. Dispensers and Satellite-ll icemakers are supplied with 7-foot power cord with NEMA 5-20 hospital grade
plug. Connect to 20 amp circuit fuse or breaker.
Note: It is preferred that circuit be protected by a GFCI.
Ambient
Air temp +100 F/+38 C max. +50 F/+10 C min. (best performance below +80 F/+27 C)
Water temp +90 F/+32 C max. +40 F/+4 C min. (best performance below +70 F/+21 C)
Water pressure 70 P.S.I. max. 10 P.S.I. min.
Plumbing
25/50 CR with 25/50 HR with 25/50 CT with 25/50 HT with 25/50 FB
Satellite-ll Satellite-ll integral integral icemaker
icemaker icemaker icemaker icemaker in base
Dispenser drain 3/4" FPT 3/4" ID tubing 3/4" FPT 3/4" ID tubing 3/4" FPT
Icemaker drain 3/4" MPT 3/4 MPT – – 3/4" MPT
Dispenser water inlet 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT
Satellite-ll IM water inlet 3/8" OD push-in 3/8" OD push-in – – –
Cond. inlet – w/c only 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT
Cond. drain – w/c only 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT
Note: Water shut-off recommended within 10 feet (3m) of dispenser. Drain to be hard piped and insulated, and maintain
slope of at least 1/4" per foot (6mm per 30.4cm run) of slope. All plumbing connections must be made in accordance with
local building codes.
Ventilation clearances
Countertop and wall mount models with Satellite-ll icemaker (25CR400A/W, 50CR400A/W, 25HR400A/W,
50HR400A/W) — none. 12" (305mm) at top advised for service.
Countertop and wall mount models with integral icemaker (25CT400A/W, 50CT400A/W, 25HT400A/W,
50HT400A/W) — 6" (153mm) at top. 6" (153mm) each side advised for service.
Freestanding models (25FB400A/W, 50FB400A/W) — 4" (102mm) at rear. 12" (305mm) at top advised
for service.

Attention – Should local codes require a hard-wired connection and/or shielded wiring, eliminate the
cord and plug(s) and follow the appropriate eld wiring diagram on the following page.
See Icemaker Installation and Operation manual for recommended junction box preparation of hard-
wired Satellite-ll icemakers.
5
Model Electrical connection Circuits required
25FB400A/W, 50FB400A/W cord & plug provided 115/60/1, 20 amp max. fuse size
25CT400A/W, 50CT400A/W cord & plug provided 115/60/1, 20 amp max. fuse size
25HT400A/W, 50HT400A/W
25CR400A/W, 50CR400A/W cord & plug provided 115/60/1
25HR400A/W, 50 HR400A/W dispenser: 20 amp max. fuse size
ice maker: 20 amp max. fuse size
All eld wiring must be installed in accordance with NEC and local electrical codes. Field wiring
diagram is intended only to aid electrician or technician in understanding how equipment works.
!
Field wiring for countertop and wall mount dispensers with Satellite-ll
icemakers
!