Follett 110CR400A/W Manual

Installation, Operation and Service Manual
Following installation, please forward this manual
to the appropriate operations person.
208597R06
110CT400A/W 110CR400A/W 110FB400A/W
110 Series
Ice and Water Dispensers
Order parts online
www.follettice.com
801 Church Lane • Easton, PA 18040, USA
Toll free [phone] • [phone]
Fax [phone] • www.follettice.com

Follett Corporation
Equipment Return Policy
Follett equipment may be returned for credit under the following conditions:
1. The equipment is new and unused.
2. A return authorization number has been issued by customer service within 30 days after shipment.
3. Follett receives the equipment at the factory in Easton, PA within 30 days after issuance of the return authorization number.
4. The equipment must be returned in Follett packaging. If the packaging has been damaged or discarded, Follett will forward, at
the customer’s expense, new packaging.
Note: Return freight charges are the responsibility of the customer. If equipment is returned and is damaged because of
improper packaging, Follett Corporation will not be held responsible.
Credit will be issued when:
The equipment has been inspected by Follett and deemed suitable to be returned to stock.
Note: A 15% restocking charge will be deducted from the credit. If the cost to return the product to stock exceeds 15%, the
actual cost will be deducted.
2

3
Before you begin
Specifications
Field wiring
Installation
Installing freestanding dispensers
Installing wall mount dispensers
Installing Satellite-fill™icemakers
Installing top mount icemakers
User information
Cleaning and sanitizing procedures
Service Information
Wiring diagram – lever models
Wiring diagram – SensorSAFE models
Dispenser troubleshooting
Troubleshooting SensorSAFE board and sensors
Disassembly and replacement instructions
Thermostat locations
Parts
Dispenser exterior
Dispense chute and splash panel areas – lever models
Electrical box – lever models
Dispense chute and splash panel areas – SensorSAFE models
Electrical box – SensorSAFE models
Wheel motor and drive system
Hopper components
Chilled water components
Solenoid dispense assembly
Table of contents
4
5
6
8
8
10
12
12
14
14
16
16
17
18
19
20
23
24
24
25
25
26
27
27
28
29
30

Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you review the
installation portion of this manual before beginning to install the unit. Our installation instructions are designed to help
you achieve a trouble-free installation. Should you have any questions or require technical help at any time, please call
our technical service group toll free at [phone] or [phone].
Before you begin
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If damage is
found, notify your shipper immediately and contact Follett Corporation for help in filing a claim, if necessary.
Check your paperwork to determine which model you have. Follett model numbers are designed to provide information
about the type and capacity of Follett equipment. Following is an explanation of model numbers:
Important cautions
!
• Do not tilt any unit further than 30° off vertical during uncrating or installation
• Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this
area at all times. If access to this area is required, power to unit must be disconnected first.
• Follett recommends a Follett QC4-FL4S water filter system (item# 00130299) be installed in
the icemaker inlet water line
• Prior to operation clean and sanitize the dispenser in accordance with instructions found in this
manual
• Ice is slippery. Be sure counters and floors around dispenser are clean, dry and free of ice.
4
Condenser type – A = air-cooled, W = water-cooled
110CT400A
Icemaker capacity and refrigerant – 400 = 400 lbs (181kg)/day, R404A refrigerant
Icemaker location – R = Satellite-fill icemaker, T = integral icemaker in top of cabinet,
B = icemaker in base of freestanding units
Dispenser configuration – C = countertop, F = freestanding
Approximate storage capacity in lbs

Specifications
Electrical
1. Models with Satellite-fill icemakers (110CR400A/W)
Icemaker Max. fuse Dispenser Max. fuse
Basic electrical: 115V/60Hz/1 phase 11.0 amps 20 amps 4.0 amps 20 amps
2. Freestanding models and models with integral icemakers (110FB400A/W, 110CT400A/W)
Total system Max. fuse
Basic electrical: 115V/60Hz/1 phase 14.0 amps 20 amps
3. Dispensers and Satellite-fill icemakers are supplied with 7-foot power cord with NEMA 5-20 hospital grade plug.
Connect to 20 amp circuit fuse or breaker.
Note: It is preferred that circuit be protected by a GFCI.
Ambient
Air temp 100° F/38°C max. 50°F/10°C min. (best performance below 80˚F/27˚C)
Water temp 90°F/32°C max. 40°F/4°C min. (best performance below 70˚F/21˚C)
Water pressure 70 P.S.I. max. 10 P.S.I. min.
Plumbing
110CR with 110CT with 110FB with
Satellite-fill icemaker integral icemaker icemaker in base
Dispenser drain 3/4" FPT 3/4" FPT 3/4" FPT
Icemaker drain 3/4" MPT 3/4" MPT 3/4" MPT
Dispenser water inlet 3/8" FPT 3/8" FPT 3/8" FPT
Icemaker water inlet – 3/8" FPT –
Satellite-fill IM water inlet 3/8" OD push-in – –
Cond. inlet – w/c only 3/8" FPT 3/8" FPT 3/8" FPT
Cond. drain – w/c only 3/8" FPT 3/8" FPT 1/2" FPT
Note: Water shut-off recommended within 10 feet (3m) of dispenser. Drain to be hard piped and insulated, and maintain
slope of at least 1/4" per foot (6mm per 305mm run) of slope. All plumbing connections must be made in accordance with
local building codes.
Ventilation clearances
Countertop models with Satellite-fill icemaker (110CR400A/W) — none. 12" (775mm) at top advised for service.
Countertop models with integral icemaker (110CT400A/W) — 6" (153mm) at top. 6" (153mm) each side advised for
service.
Freestanding models (110FB400A/W) — 4" (102mm) at rear. 12" (305mm) at top advised for service.
5

Attention – Should local codes require a hard-wired connection and/or shielded wiring, eliminate the
cord and plug(s) and follow the appropriate field wiring diagram on the following page.
See Icemaker Installation and Operation manual for recommended junction box preparation of hard-
wired Satellite-fill icemakers.
6
Field wiring for countertop and wall mount dispensers with Satellite-fill
icemakers
All field wiring must be installed in accordance with NEC and local electrical codes. Field wiring
diagram is intended only to aid electrician or technician in understanding how equipment works.
!
Field wiring for countertop and wall mount dispensers with Satellite-fill
icemakers
Model Electrical connection Circuits required
110FB400A/W cord & plug provided 115/60/1, 20 amp max. fuse size
110CT400A/W cord & plug provided 115/60/1, 20 amp max. fuse size
110CR400A/W cord & plug provided 115/60/1
dispenser: 20 amp max. fuse size
ice maker: 20 amp max. fuse size
!

7
Field wiring diagrams
Freestanding dispensers and countertop dispensers with integral icemakers
Countertop dispensers with Satellite-fill icemakers
X
X
Electric Power Source Standard electrical - 115V, 1 Ph, 60 Hz,
max. fuse size 20 amps
BW
GND
GRN
GND GRN
B
W
R
LEGEND
WIRENUT
XEQUIPMENT
GROUND
B - BLACK
W - WHITE
R - RED
GRN - GREEN
DISPENSER
JUNCTION BOX
FIELD WIRING DIAGRAM IS
INTENDED TO AID ELECTRICIAN
OR TECHNICIAN IN UNDERSTANDING
HOW EQUIPMENT WORKS. ALL FIELD
WIRING MUST BE INSTALLED IN
ACCORDANCE WITH NEC AND LOCAL
ELECTRICAL CODES.
IMPORTANT
FUSED
DISCONNECT
X
X
Electric Power Source
Standard electric - 115V, 60 Hz, 1 Ph,
Max. fuse size per circuit - 20 amps
BW
GND
GRN
GND GRN
W
B
W
R
LOWER ICEMAKER
JUNCTION BOX
(BIN SIGNAL)
B
FUSED
DISCONNECT
LEGEND
WIRENUT
XEQUIPMENT
GROUND
B - BLACK
W - WHITE
R - RED
GRN - GREEN
DISPENSER
JUNCTION BOX
FIELD WIRING DIAGRAM IS INTENDED TO AID ELECTRICIAN
OR TECHNICIAN IN UNDERSTANDING HOW EQUIPMENT WORKS.
ALL FIELD WIRING MUST BE INSTALLED IN ACCORDANCE WITH
NEC AND LOCAL ELECTRICAL CODES.
IMPORTANT
X
BW
X
GND
GRN
W
GND GRN
UPPER ICEMAKER
JUNCTION BOX
(POWER)
B
FUSED
DISCONNECT
Electric Power Source

Installation procedures
Installing freestanding dispensers
1. Carefully tip dispenser back to expose underside and block up in place.
2. Remove legs from shipping box (taped to drain pan of dispenser) and screw into dispenser bottom, taking care to seat
legs securely against underside of dispenser.
3. Position dispenser in desired location and adjust legs to level in both directions.
4. Connect water supply to 3/8" FPT fitting on back of dispenser (Fig. 1A).
5. Remove 3/4" dispenser drain line plug from back of unit and discard. Connect separate drain lines to 3/4" FPT
dispenser drain fitting and 3/4" MPT icemaker drain fitting on back of dispenser (Fig. 1B and 1C.)
6. Run drain lines to wall or floor drain. Provide an air break between the drain lines and drain. If icemaker drain fitting is
below an intended wall drain, a condensate pump must be used.
7. If icemaker is water-cooled, connect water-cooled condenser supply line to 3/8" FPT condenser inlet fitting on back of
dispenser (Fig. 1D).
Note: Do not run condenser supply water through icemaker water filter system.
8. Connect condenser drain line to 3/8" FPT condenser outlet fitting on back of dispenser (Fig. 1E).
Important: Do not connect condenser drain line to any other drain lines.
9. Plug dispenser into 20 amp rated NEMA 5-20 wall socket.
10. Remove front cover of base section by removing two screws at bottom corners of cover. Allow cover to drop
approximately 3/8" (5mm) and pull forward.
11. Turn on water supply and check that water level in float reservoir (when full) is within 1/4" (6mm) of mark on side of
reservoir and that float moves freely. Check for leaks.
Before you begin
•All dispensers must be installed level in both directions to ensure proper operation
•Required ventilation and recommended service clearances:
• Countertop models with Satellite-fill icemaker (110CR400A/W) — none. 12" (305mm) at top recommended for service.
• Countertop models with integral icemaker (110CT400A/W) — 6" (153mm) at top. 6"(153mm) each side recommended
for service.
• Freestanding models (110FB400A/W) — 4" (102mm) at rear. 12" (305mm) at top recommended for service.
• All countertop dispensers provide the option of taking utilities out the bottom or back of the dispenser. See counter
cutout on page 10 (Fig. 2) for bottom exiting utilities on units with and without drain pans. For installations where utilities will exit
through back of dispenser, refer to back view drawings.
• SensorSAFE™dispensers are shipped with a plastic, protective film on sensor lenses. For proper operation, plastic
film must be removed after installation.
8
Do not tilt unit further than 30° off vertical.
!

12. Verify that water sensor tabs are immersed in water in reservoir.
13. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull forward.
14. If dispenser is equipped with SensorSAFE, remove protective plastic coating from dispense sensor labels.
15. Turn on dispenser power and bin signal rocker switches. Check dispenser and icemaker operation.
16. Sanitize icemaker according to instructions in icemaker manual. Discard sanitized ice.
17. Turn off icemaker bin signal switch.
18. Remove dispenser hopper lid; clean and sanitize dispenser according to instructions beginning on page 14.
19. Turn icemaker bin signal switch on and replace front covers, securing with screws.
9
Fig. 1 – Rear connections, freestanding models
access panel
(B) 3/4” FPT drain
(A) 3/8" FPT
water inlet (A)
(D) 3/8" FPT
condenser inlet
location (water-
cooled only)
water inlet
(E) 3/8" FPT
condenser drain
location (water-
cooled only)
(C) 3/4" MPT
icemaker drain
location (air-
cooled only)
31.5"
(800mm)
31.5"
(800mm)
10.25"
(260mm)
(C) 3/4" MPT
icemaker drain
location (water-
cooled only)

Installing countertop dispensers
1. Position dispenser in desired location, mark dispenser
outline on counter and remove dispenser.
2. Drill four 3/8" (5mm) holes in counter (Fig. 2) to
anchor dispenser to counter.
Follett countertop dispensers can have any or all
utilities run directly through counter or out rear of
dispenser. For dispensers with any utilities exiting
through counter, make counter cut-out as shown
in Fig. 2.
3. If ice transport tube will exit out rear of dispenser,
remove ice transport tube knock-out (Fig. 5G) from
rear of dispenser.
Note: Utility connections can be accessed through
front of dispenser by removing stainless steel splash
panel on front of dispenser, or by removing access
panel (Figs. 4, 5) on back of dispenser.
4. If any electric utilities or water line will be connected
through rear of dispenser, remove utility knock-out
(Fig. 5H) from rear of dispenser and install supplied
protective grommet.
5. If power is to be supplied through counter cut-out,
complete steps 6-9. If power is to be supplied through
rear of dispenser, proceed to step 10.
6. Temporarily remove rear access panel (Figs. 4, 5)
from rear of dispenser.
7. Loosen junction box mounting screws. Lift junction
box and power cord up until cord and mounting
screws clear notches on rear panel of dispenser.
Remove Phillips head screws from right side of
junction box.
8. Rotate junction box 90 degrees so that screw holes
on right side of junction box align with holes on rear
dispenser panel. Resecure junction box to dispenser
using Phillips head screws.
9. Place power cord inside dispenser and replace
access panel (Figs. 4 and 5) on rear of dispenser.
Note: For dispensers installed with utilities connected
through rear of dispenser, it may be easier to make
preliminary connections before dispenser is set in
place.
10
24.5"
(622mm)
23.75"
(603mm)
6.54"
(167mm)
17.375"
(441mm)
21.375"
(543mm)
3/8"
12.25"
(311mm)
.5" (13mm)
1.625" (41mm)
.5" (13mm)
9" X 14" (227mm x 356mm)
DRAIN PAN
CUT OUT
Fig. 2 – Counter cut-out, all models
(J) 3/8" FPT
water inlet
(L) alternate 3/4"
dispenser drain
location
drain pan
(K) 3/4" FPT
dispenser drain
Dispensers with top mount icemakers cannot be mounted on legs. They must be bolted to counter.
Use gloves when lifting icemaker to protect hands from sheet metal edges.
!
Fig. 3 – Top view, dispenser plumbing connections
countertop and wall mount units with drain pan