Fortinet FON-600 User manual

FON-600 Telephone
User Guide

FON-600 Telephone User Guide
April 12, 2013
27-400-168570-20130412
Copyright © 2013 Fortinet, Inc. All rights reserved. Fortinet®,
FortiGate®, and FortiGuard®, are registered trademarks of
Fortinet, Inc., and other Fortinet names herein may also be
trademarks of Fortinet. All other product or company names may
be trademarks of their respective owners. Performance metrics
contained herein were attained in internal lab tests under ideal
conditions, and performance may vary. Network variables,
different network environments and other conditions may affect
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whether express or implied, except to the extent Fortinet enters
a binding written contract, signed by Fortinet’s General Counsel,
with a purchaser that expressly warrants that the identified
product will perform according to the performance metrics
herein. For absolute clarity, any such warranty will be limited to
performance in the same ideal conditions as in Fortinet’s internal
lab tests. Fortinet disclaims in full any guarantees. Fortinet
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Table of Contents Page i FON-600 Telephone User Guide
Table of Contents
Installing your phone............................................................ 1
Introduction............................................................................... 1
Important safety instructions .................................................... 1
Part checklist ............................................................................ 3
Installation................................................................................. 3
Connecting the handset...................................................... 3
Connecting power directly from the AC adapter ................ 3
Connecting power through cord adapter ........................... 3
Wall mounting ........................................................................... 4
Setting up your phone.......................................................... 5
Configure area codes (North America) ..................................... 5
Configure the outside line access code ................................... 6
Extensions with direct line access............................................ 6
To enter outside line access code ...................................... 6
Selecting ring tone.................................................................... 6
Adjusting the display angle....................................................... 7
Adjusting the display contrast .................................................. 7
Adjusting the handset receiver volume..................................... 7
Adjusting the headset receiver volume..................................... 7
Adjusting speakerphone receiver volume................................. 8
Using your phone.................................................................. 9
Overview .................................................................................. 9
Phone display ......................................................................... 11
Menus and softkeys................................................................ 11
Making a call........................................................................... 12
Redialing calls......................................................................... 12
Receiving calls ........................................................................ 13
Hanging up a call .................................................................... 13

Table of Contents Page ii FON-600 Telephone User Guide
Putting a call on hold .............................................................. 13
Call waiting and queued calls................................................. 14
Transferring a call ................................................................... 14
Conferencing calls .................................................................. 14
Parking a call .......................................................................... 15
To retrieve a call that has been parked ............................ 15
Picking up a call...................................................................... 15
Intercom and group paging .................................................... 16
Intercom Paging................................................................ 16
Group Paging.................................................................... 16
Do not disturb ......................................................................... 17
Ring once feature ................................................................... 17
Send a call to voicemail.......................................................... 17
Check voicemails.................................................................... 18
Accessing the call log............................................................. 18
Viewing the caller ID list.......................................................... 18
Calling back a number from the call log ................................. 19
Deleting a call from the call log............................................... 19
Using one-touch speed dials.................................................. 19
Using the phone directory ...................................................... 19
Searching telephone numbers in the directory....................... 20
Deleting entries in the directory.............................................. 20
Programming a new phone number ....................................... 20
While reviewing the call Log ............................................. 21
Saving a caller’s name and number ....................................... 21
Maintenance information................................................... 22
Avoid rough treatment ............................................................ 22
Cleaning.................................................................................. 22
Appendix A .......................................................................... 23
Connecting power through building wiring............................. 23

Table of Contents Page iii FON-600 Telephone User Guide
Troubleshooting.................................................................. 24
Resetting your telephone’s programming .............................. 24
Basic reset ........................................................................ 24
Reset to factory fefaults.................................................... 24
Blank screen ........................................................................... 24
Phone doesn’t ring ................................................................. 25
No dial tone ............................................................................ 25
No caller ID ............................................................................. 25
Handset doesn’t work ............................................................ 25
Problems dialing ..................................................................... 25
Message waiting count does not work................................... 25
Can’t receive on-hook intercom calls..................................... 26
Can’t receive group paging .................................................... 26
Limited warranty................................................................. 27

Installing your phone Page 1 FON-600 Telephone User Guide
Installing your phone
Introduction
Congratulations on the purchase of your new FON-600 telephone.
This phone is specifically designed to take full advantage of the features of
the FortiVoice line of phone systems.
FON-600 feature overview
• Superior speakerphone
• Large hi-resolution screen
• Menu-driven user interface
• Combined power/telephone cord
• RJ22 and 2.5 mm headset jacks
• Data port
• Message waiting count
• Multiple ring tones
• Call timer
• 99 name telephone directory
• 99 entry caller ID log
• Last 5 number redial list
• Intercom & group paging
• Ring once feature
Important safety instructions
When using telephone equipment, basic safety precautions should always
be followed to reduce the risk of fire, electrical shock and injury, including
the following:
1. Read and understand all instructions in this User Guide.
2. Follow all warnings and follow all instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use
liquid or aerosol cleaners. Use a damp cloth for cleaning.
4. Telephones should not be used in a bathtub, shower or pool.
Immersion of the telephone in water could cause an electrical shock.

Installing your phone Page 2 FON-600 Telephone User Guide
5. Slots and openings in the cabinet back or bottom are provided for
ventilation, to protect it from overheating. These openings must not be
blocked or covered. This product should never be placed near or over
a radiator, heat register or stove.
6. This product should be operated only with the power adapter provided.
7. Do not allow anything to rest on the telephone line cord or power cord.
Do not locate this product where its cords will be stepped on or
interfered with.
8. Do not overload outlets and extension cords, as this can result in the
risk of fire or electric shock.
9. Never push objects of any kind into this product through the cabinet
slots, as you may touch dangerous voltage points or short out parts
that could result in fire or electrical shock.
10. Never spill liquid of any kind on the product.
11. To reduce the risk of electric shock, do not disassemble this product.
Take it to a qualified service technician when service or repair work is
required. Opening or removing covers may expose you to dangerous
voltage or other risks. Incorrect reassembly can cause electrical shock
when the product is subsequently used.
12. Never touch un-insulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
13. Never install or modify telephone wiring during a lightning storm.
14. Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
15. Use caution when installing or modifying telephone lines.
16. Unplug the telephone from the wall outlet and refer servicing to
qualified service personnel under the following conditions:
• The power cord is frayed or damaged.
• If liquid has been spilled into the telephone.
• If the telephone has been exposed to rain or water.
• If the telephone does not operate properly by following the
operating instructions.
• If the telephone has been dropped or the enclosure damaged.
• If the telephone exhibits distinct changes in performance.
17. Avoid using a telephone during a thunderstorm. There may be a
remote risk of electrical shock from lightning.
18. Do not use the telephone to report a gas leak in the vicinity of the leak.

Installing your phone Page 3 FON-600 Telephone User Guide
Part checklist
The following parts are included with your FON-600 telephone:
• Telephone base
• Telephone handset
• Line and handset cords
• AC/DC adapter
• Cord adapter
• User Guide
Installation
Connecting the handset
Connect one end of the coiled handset cord to the handset jack on the left
side of the phone and connect the other end of the coiled handset cord to
the jack on the handset.
Connecting power directly from the AC adapter
Alternatively, you can power this phone by directly connecting the AC
power adapter to the phone.
1. Remove the rubber cap covering the DC12V plug behind the phone.
It is located beside the TEL LINE jack.
2. Connect the AC adapter plug to the DC12V jack of the telephone.
3. After installation, lift the telephone’s handset and listen for the dial
tone. If there is no dial tone, check to make sure all cords are firmly
plugged into their jacks.
Connecting power through cord adapter
To minimize the number of wires going to the FON-600, you can use the
cord adapter to connect the AC adapter power to the telephone through
the line cord.
1. Connect the AC adapter to an electrical wall outlet.
2. Connect the AC adapter plug to the DC jack of the cord adapter. The
LED is lit to indicate DC power is available.

Installing your phone Page 4 FON-600 Telephone User Guide
3. Connect one end of the short line cord to the FortiVoice or wall jack
and connect the other end of the short line cord to the TO LINE jack of
the cord adapter.
4. Connect one end of the long line cord to the TO PHONE jack of the cord
adapter and connect the other end to the TEL LINE jack of telephone.
Wall mounting
1. Turn the phone over so that you are looking at the bottom of the
phone. Insert tabs at the narrow end of the wall-mount bracket into the
holes at the rear of the phone bottom. Press and latch the tabs at the
thicker end of the wall bracket into holes at the front end of phone. The
bracket has two round plastic holes that can be used to hang your
phone on the wallplate on your wall.
You must use the long cord provided with your phone. Alternatively, the
FON-600 can be powered through building wiring. See “Appendix A” on
page 23 for further details.
If you do not wish to mount your phone on the wall, the wall mount bracket
can be reversed to raise the angle of the phone’s display when sitting on a
table or desk.

Setting up your phone Page 5 FON-600 Telephone User Guide
Setting up your phone
1. Press the button to configure the
phone. The menu screen will be displayed.
2. You can use the button or the button to
move the selection indicator up or down, and
press the button to select an option.
Alternatively, you can just press a digit to select
the corresponding option.
3. If you made a mistake during telephone set up procedures, press the
button. Set up procedure is terminated and the idle state
screen will be displayed.
Configure area codes (North America)
If you enter your local area codes, caller ID number
can be dialed correctly in North America. If you dial
your local calls using 7 digits (e.g., 555-1212), you
need to enter your area code for 7-digit dialing.
Otherwise, enter up to 3 area codes for 10-digit local
dialing. To enter area codes:
1. Press the button followed by A.
2. If you dial your local calls using 7 digits (e.g., 555-1212), press Ato
enter your local area code.
3. If you dial your local calls using 10 digits (e.g., 303-555-1212), press
Sto enter up to 3 area codes for 10-digit dialing.
4. If you use this phone in an area where the caller’s number can be
dialed without modification, do not enter any area code. Caller’s
number will be dialed as it is received. If you enter an area code by
mistake, use the button to delete an area code.
5. If you enter any area code, caller’s number will be displayed with the
North American format (613-725-2980). If you don’t enter any area
code, caller’s number will be displayed as it is received (6137252980).
MENU
Use /Enter to Select
1 = Enter area codes
2 = Enter access code
3 = Select ring tone
4 = Select flash duration
MENU
DIAL/ENTER
GOODBYE
MENU
Use /Enter to Select
1 = 7-digit dialing
2 = 10-digit dialing
MENU

Setting up your phone Page 6 FON-600 Telephone User Guide
Configure the outside line access code
The outside line access code is dialed prior to any
number over 6 digits stored in the directory, speed
dial buttons, or the call log. A stored number with 6
or fewer digits is considered an internal number. The
outside line access code is not dialed for an internal
call. A 3 second pause is inserted automatically
between the outside line access code and the phone number.
Extensions with direct line access
Direct line access allows you to access the outside phone lines directly,
without having to enter a line access code. If your FortiVoice extension is
programmed for direct line access, enter ?as your line access code. This
will ensure that features and dialing operate properly for your extension.
To enter outside line access code
1. Press the button followed by S.
2. Enter your outside line access code or ?if your extension is
configured for direct line access.
3. Press the button to store the access code.
Selecting ring tone
You can select one of four ring tones for this
telephone:
1. Press the button followed by D.
2. The phone rings with Ring Tone 1 for about
2 seconds.
3. Press the button to select Ring
Tone 1; or
4. Press the button or the button to select another ring tone.
5. After the end of the desired ring tone, press the button to
select it.
Use Save to End
9
# = DLA Mode Enable
Enter Access Code
MENU
SAVE
Use Save to End
Use /Enter to Select
1 = Ring tone 1
2 = Ring tone 2
3 = Ring tone 3
4 = Ring tone 4
MENU
SAVE
SAVE

Setting up your phone Page 7 FON-600 Telephone User Guide
Adjusting the display angle
You can optimize the display by adjusting the viewing angle. To adjust the
viewing angle, move the rear edge of the display module up or down.
Adjusting the display contrast
The display can be adjusted to suit the light level of your room and your
viewing preference. To make the contrast of the display lighter or darker,
press the button to the right of the screen until the desired contrast is
reached.
Adjusting the handset receiver volume
To adjust the handset receiver volume:
1. Lift the handset and listen to the dial tone.
2. Press the right side of the button to increase the receiver
volume.
3. Press the left side of the button to decrease the receiver
volume.
4. Replace the handset when the desired receiver volume is reached.
Adjusting the headset receiver volume
If you wish to use a headset with this telephone, we recommend a headset
with a built-in amplifier for the microphone. An amplifier for adjusting
headset receiver volume is built into this telephone. If you need to adjust
the headset receiver volume:
1. Press the headset button and listen to the dial tone.
2. Press the right side of the button to increase the receiver
volume.
3. Press the left side of the button to decrease the receiver
volume.
VOLUME
VOLUME
VOLUME
VOLUME

Setting up your phone Page 8 FON-600 Telephone User Guide
4. Press the headset button or the button when the
desired receiver volume is reached.
Adjusting speakerphone receiver volume
To adjust the speakerphone receiver volume:
1. Press the button and listen to the dial tone.
2. Press the right side of the button to increase the receiver
volume.
3. Press the left side of the button to decrease the receiver
volume.
4. Press the button or the button when the desired
receiver volume is reached.
GOODBYE
The headset and handset volumes are tied together. Changing the headset
volume will also change the handset volume.
SPEAKER
VOLUME
VOLUME
SPEAKER GOODBYE

Using your phone Page 9 FON-600 Telephone User Guide
Using your phone
Overview
Key Label Usage
1 Display High-resolution display with 6 softkey labels.
2 Hookswitch On-hook and off-hook control for the handset.
3 Keypad Use to dial and program.
4 Adjust receiver volume for handset, speaker and
headset. Adjusts ringer volume.
5 Message light Visual message waiting indicator.
6button Adjust display contrast.
7,8 Menu-driven keys for controlling phone calls.
9 In-use light ON when phone is in use.
VOLUME
SOFTKEYS

Using your phone Page 10 FON-600 Telephone User Guide
Key Label Usage
10 View call log starting with the oldest call.
Scroll up when viewing a list.
11 Move cursor left during programming.
12 Move cursor right during programming.
13 Dial displayed number.
Accept entry during programming.
14 View call log starting with newest call.
Scroll down when viewing a list.
15
or
Send a flash or recall on the line when on a call.
Include a flash or recall in a programmed phone number
or programmable key.
16 Access the phone directory.
17 Activate the headset.
18 Access the redial list.
19 Mute the microphone during a call. Light is on when
enabled. Enable/disable ring once feature when idle.
20 Insert a pause when programming phone numbers.
21 Hang up a call at any time or exit programming.
22 Activate the speaker phone.
Hang up when on a speakerphone call.
23 Access the telephone configuration menu.
24 Start the programming of a directory entry or
programmable button.
25 Delete a call record or directory entry.
26-32 Buttons Program to quickly dial phone numbers or access
FortiVoice features.
33 Index Index card. Indicate the extension number.
34 Speakerphone
indicator
ON when the speakerphone is enabled.
DIAL/ENTER
FLASH
RECALL
DIAL/ENTER
DIRECTORY
REDIAL
MUTE
DIAL/ENTER
PAUSE
GOODBYE
SPEAKER
MENU
SAVE
DELETE

Using your phone Page 11 FON-600 Telephone User Guide
Phone display
The phone’s display is used to show call information as well as offer menu
functions associated with the six softkeys on both sides of the display.
Menus and softkeys
There are two main menus displayed on the phone. The first one is the Idle
menu, when the phone is idle. The second one is the Connected menu
when the phone is connected to a call.
There are other sub-menus such as incoming call or feature sub-menus
such as when a conference has been started.
When the phone is Idle, the display will show the following call menu:
When the phone is on an active call, the display will show the following
call menu:
Using the or button to access FortiVoice features
may cause the softkeys to be incorrect for the state of the call.
FLASH RECALL
12/09 03:00 PM
Pick Up Do not Disturb
Un-park Voicemail
Un-hold Paging
12/09 03:00 PM 00:05:21
613-725-2980
John Smith
Transfer Trade Calls
Park Conference
Hold Send to VMail

Using your phone Page 12 FON-600 Telephone User Guide
Making a call
Calls can be initiated in a number of different ways:
Traditional — Lift the handset and dial the number.
Handsfree or headset — Press the or button and dial the
number.
Call log — Dial from the call log. See “Calling back a number from the call
log” on page 19.
Directory — Dial from the Phone Directory. See “Using the phone
directory” on page 19.
One-touch speed dial — Press the desired “One Touch” speed dial key to
call a preprogrammed number.
Outside line access code is dialed automatically before any number with 7
or more digits stored in the call log, directory, or memory buttons.
If you use the telephone keypad to dial a number, dial the outside line
access code before the number.
You can switch a call between the handset, speakerphone or headset
during the call by either lifting the handset, pressing the speaker or
headset buttons.
Redialing calls
1. When you press the button, a list of previously dialed
numbers is displayed. The most recently dialed number is displayed
on the top of list.
2. Press the button and the button to move the highlighted line up
and down, respectively. Press the button when the desired
number is highlighted.
SPEAKER
REDIAL
DIAL/ENTER

Using your phone Page 13 FON-600 Telephone User Guide
Receiving calls
When receiving calls, your phone will ring and
the display will show caller identity information if
you are subscribed to Caller ID service.
To answer an incoming call:
1. Lift the handset, or
2. Press the button or softkey, to answer the call in
speaker phone mode, or
3. Press the button to answer the call in headset mode.
You can mute the ringing for the incoming call by pressing the
softkey.
Ringing volume can be adjusted or turned off by using the
button while the phone is idle or ringing.
Hanging up a call
1. You can hang up a call by pressing the button or putting the
handset back in the cradle.
Putting a call on hold
1. You can put a call on hold by pressing the softkey. Once a
call is on hold, you can hang up your phone without losing the call.
2. In order to get reconnected to a call that you previously put on hold,
you must first lift the handset or the button, then press the
softkey. You will be reconnected to your previous call.
12/09 03:00 PM
613-725-2980
John Smith
Answer Ignore
SPEAKER ANSWER
IGNORE
VOLUME
GOODBYE
HOLD
SPEAKER
UNHOLD
A call that was put on hold at a specific extension can only be retrieved
from the same extension. In order to reconnect to the call from a different
extension, you need to use the call Park and Unpark functions.

Using your phone Page 14 FON-600 Telephone User Guide
Call waiting and queued calls
When on a call, it is possible to receive another call if your extension is
configured for call waiting as the chosen action in the busy call handling
option of the FortiVoice. It is also possible to automatically queue
incoming calls to your extension or ring group.
If you receive a call waiting or queued call notification while on a call, you
can answer the call waiting or queued call and put the current caller on
hold by pressing the softkey. It is possible to switch between
calls by repeatedly using the softkey.
Transferring a call
When you are on a call, you can transfer it to
another extension or voice mailbox.
1. Press the softkey to put the
current call on hold.
2. Dial the number of the extension you wish to
send the call to and press the
softkey.
3. Hang up the call or press the softkey to complete the transfer.
The person on hold will be connected to the number you just dialed.
4. If the number you dialed is busy or unavailable, you can press the
softkey to get reconnected to your call on hold.
Conferencing calls
When you are on a call, you can add another person to create a three-way
call.
1. Press the softkey to put the current call on hold.
2. Dial the number of the extension or phone number of the person you
would like to conference with and press the softkey. If you
have direct line access enabled at your extension, you will first need to
dial Lor another hunt group before dialing the second phone number.
3. Once the person has answered, press the softkey to add
the call currently on hold to your conversation.
4. If the number you dialed is busy or unavailable, you can press the
softkey to get re-connected to your call on hold.
TRADE CALLS
TRADE CALLS
12/09 03:00 PM 00:05:21
Call Waiting:
613-725-2980
Jane Macdonald
Transfer Trade Calls
Park Conference
Hold Send to VMail
TRANSFER
OK
COMPLETE
CANCEL TRANSF
CONFERENCE
OK
JOIN CALLS
CANCEL CONF

Using your phone Page 15 FON-600 Telephone User Guide
Parking a call
Parking a call puts the call on hold in one of ten park orbits, and allows you
or someone else in your office to retrieve the call from any phone.
1. Press the softkey to park the current call.
2. The system will respond by confirming the call is parked and will
announce the park orbit. The orbit is between 500 and 509.
To retrieve a call that has been parked
1. From any phone, lift the handset or press the button.
2. Press the softkey, followed by the <park orbit> and the
softkey. You will be connected to the call parked in the orbit
specified.
Picking up a call
Call pick up allows you to answer a call ringing at someone else’s extension.
When another extension is ringing:
1. Lift the handset or press the button.
2. Press the softkey.
3. Select Pick up any call to pick up the extension that is ringing.
4. Select the Pickup specific extension to pick up a call at the specified
extension. You will be connected to the incoming call.
PARK
SPEAKER
UNPARK
OK
SPEAKER
PICKUP
Pick up works only for incoming external calls.