Fortinet FortiFone FON-360i User manual

FortiFone™ User Guide
for FON-350i/360i

FortiFone™ User Guide for FON-350i/360i
August 19, 2015
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Contents Page iii FortiFone™ User Guide for FON-350i/360i
Contents
Introduction....................................................................................................... 1
Phone Features........................................................................................................ 1
Requirements........................................................................................................... 1
Flexible Key States .................................................................................................. 3
Display Layout ......................................................................................................... 3
Installation......................................................................................................... 4
Connecting the Phone ............................................................................................. 4
Attaching the Stand ................................................................................................. 5
Wall Mounting .......................................................................................................... 6
Provisioning the Phone............................................................................................ 6
For internal use .................................................................................................. 6
For external use ................................................................................................. 7
Personalizing your Phone................................................................................ 8
How to Navigate through Menus ............................................................................. 8
Entering Values with the Dial Pad and Softkeys...................................................... 8
Setting a Hunt Group as an Access Code Prefix..................................................... 9
Configuration Overview ........................................................................................... 9
Network Configuration............................................................................................. 9
Network Mode ................................................................................................. 10
IP Address........................................................................................................ 10
Subnet Mask.................................................................................................... 10
Default Gateway............................................................................................... 11
Primary DNS Address ...................................................................................... 11
Secondary DNS Address ................................................................................. 11
MAC Address................................................................................................... 11
VLAN Settings.................................................................................................. 12
VLAN Priority (LAN) .................................................................................... 12
VLAN ID (LAN)............................................................................................ 12
VLAN Priority (PC) ...................................................................................... 13
VLAN ID (PC).............................................................................................. 13
CDP (FON-350i only)........................................................................................ 14
SIP Configuration................................................................................................... 14
SIP Configuration, Line Parameters................................................................. 15
SIP Server Address .................................................................................... 15
Proxy Port .................................................................................................. 15
Display Name ............................................................................................. 16

Contents Page iv FortiFone™ User Guide for FON-350i/360i
User Name ................................................................................................. 16
Authentication User Name ......................................................................... 17
Authentication Password ........................................................................... 17
Registration Status..................................................................................... 18
Line Type.................................................................................................... 18
Extension for DSS Line .............................................................................. 19
SIP Configuration, General Parameters........................................................... 19
Outbound Proxy Address........................................................................... 19
Outbound Proxy Port ................................................................................. 20
Backup Proxy Address .............................................................................. 20
Backup Proxy Port ..................................................................................... 20
Local UDP Port .......................................................................................... 21
RTP Start Port ............................................................................................ 21
Proxy Registration...................................................................................... 21
Registration Expiry ..................................................................................... 22
Voicemail URL............................................................................................ 22
Domain....................................................................................................... 22
STUN Server .............................................................................................. 23
Phone Settings....................................................................................................... 23
LCD Contrast ................................................................................................... 23
Ring Settings.................................................................................................... 24
Default Ring Type....................................................................................... 24
Line Ring Setting........................................................................................ 24
Delayed Ring.............................................................................................. 25
Disable Ringer.................................................................................................. 25
Headset Auto Mode......................................................................................... 25
Flexible Key Setting ......................................................................................... 26
Time Configuration........................................................................................... 26
Speed Dial Number.......................................................................................... 26
Key Tone .......................................................................................................... 27
Language ......................................................................................................... 27
Auto Answer..................................................................................................... 27
Call Preferences..................................................................................................... 27
Do Not Disturb ................................................................................................. 27
Call Waiting ...................................................................................................... 28
Call Waiting Tone............................................................................................. 28
Call Hold Ringback .......................................................................................... 29
Message Waiting Tone .................................................................................... 29
Auto Answer..................................................................................................... 29
Anonymous Call Block..................................................................................... 30

Contents Page v FortiFone™ User Guide for FON-350i/360i
Access Code Prefix.......................................................................................... 30
Directory ................................................................................................................ 30
Phone Book ..................................................................................................... 30
Adding a Phone Book Record ................................................................... 31
Loading a Contact List using a Web Browser ................................................. 31
To add entries to the Phone Book using the telephone interface ................... 32
Editing a Contact ....................................................................................... 32
Deleting a Phone Book Record.................................................................. 33
Deleting All Records................................................................................... 34
Searching the Phone Book ........................................................................ 34
Dialing from the Phone Book ..................................................................... 34
Call Log............................................................................................................ 35
Dialing from a Log...................................................................................... 35
Deleting (single or all entries) ..................................................................... 35
Saving an Entry to the Phone Book ........................................................... 36
Set to Defaults ....................................................................................................... 36
Lock/Unlock Config ............................................................................................... 37
Information............................................................................................................. 37
Reboot ................................................................................................................... 38
Using Web Manager for Configuration......................................................... 39
Login & Site Map ................................................................................................... 39
VoIP Configuration ................................................................................................ 41
Line Based Parameters.................................................................................... 42
General Parameters ......................................................................................... 43
LAN Configuration ................................................................................................. 44
Call Preferences .................................................................................................... 45
Dial Plan................................................................................................................. 46
Routing Table .................................................................................................. 46
Simple Dial Plan ......................................................................................... 47
Complex Dial Plan...................................................................................... 47
2nd Dial Tone ............................................................................................. 48
Digit Map Table ............................................................................................... 49
Simple Dial Plan ......................................................................................... 50
Complex Dial Plan...................................................................................... 50
2nd Dial Tone ............................................................................................. 50
Phone Information ................................................................................................ 51
Phone Settings ...................................................................................................... 52
Functions ......................................................................................................... 53
Ring Settings.................................................................................................... 53
User Define Rings (RTTTL)............................................................................... 53

Contents Page vi FortiFone™ User Guide for FON-350i/360i
Phone Book .......................................................................................................... 54
Loading a contact list using a web browser .................................................... 55
Downloading the phone book to a file on a PC using a web browser............. 55
Multicast paging ................................................................................................... 56
Paging Prefix.................................................................................................... 56
Priority Paging Group....................................................................................... 56
General Paging Group ..................................................................................... 56
Programmable Keys ............................................................................................. 57
Call Log.................................................................................................................. 58
Network Time Configuration .................................................................................. 59
Configurable Parameters ................................................................................. 59
Upgrade Configuration .......................................................................................... 61
QoS Configuration ................................................................................................. 63
Diffserv Configuration ...................................................................................... 63
IEEE 802.1Q..................................................................................................... 63
Jitter Buffer Configuration................................................................................ 63
Load Default........................................................................................................... 64
Reboot ................................................................................................................... 64
Using the Phone ............................................................................................. 65
Receiving a Call ..................................................................................................... 65
Placing a Call ......................................................................................................... 65
Putting a Call on Hold............................................................................................ 66
Attended Call Transfer ........................................................................................... 66
Blind Call Transfer.................................................................................................. 66
To transfer a call without announcing the transfer .......................................... 66
Manual method .......................................................................................... 66
Simple method........................................................................................... 67
3-Party Conference................................................................................................ 67
Method 1: Setting up a conference call........................................................... 67
Method 2: Conferencing a second person with first person already on hold.. 67
Ending a conference call.................................................................................. 67
Call Waiting............................................................................................................ 67
Redial ..................................................................................................................... 67
Preprogrammed Speed Dial Keys ......................................................................... 68
Dialing using a Speed Dial Number ....................................................................... 68
DND (Do Not Disturb)............................................................................................. 68
Muting a Call.......................................................................................................... 68
Accessing Your VoiceMail ..................................................................................... 69
Line/Extension Appearance Coverage .................................................................. 69
Hotline/Warm-Line................................................................................................. 69

Contents Page vii FortiFone™ User Guide for FON-350i/360i
Using your Phone with FortiVoice ................................................................ 70
Access an outside line ........................................................................................... 70
Accessing Features ............................................................................................... 70
Voicemail................................................................................................................ 71
Updating the Firmware .......................................................................................... 71
Troubleshooting ............................................................................................. 72
Information............................................................................................................. 72
Troubleshooting Guide .......................................................................................... 73
Appendix A. Specifications............................................................................ 74
Hardware Specifications........................................................................................ 74
Appendix B. Character Table for Dial Pad Mode......................................... 75
Regulatory and Safety Notices...................................................................... 76
Radio Frequency Emissions .................................................................................. 76
FCC Compliance Statement ............................................................................ 76
Canadian Compliance Statement .................................................................... 76
European Union Declarations of Conformity ................................................... 76
Product Safety Instructions ................................................................................... 77
E-911 and use with Multi-Line Telephone Systems .............................................. 77
Privacy ................................................................................................................... 77
Warranty .......................................................................................................... 78

Introduction Page 1 FortiFone™ User Guide for FON-350i/360i
Introduction
Phone Features
• A 3.0” x 1.5” LCD display
• 6 flexible keys with LEDs
• Up to 6 line appearance options with LEDs
• Message waiting with indicator lamp and tone
• Full duplex speakerphone
• Intercom paging
• Built-in two-port, 10/100 Ethernet switch. Lets you share a connection with your computer.
• Inline PoE support eliminates the need for power adapters.
Requirements
• FortiVoice™ phone system
• Ethernet or fast Ethernet network for connection
• Power Source:
For Ethernet networks that supply in-line power:
• The network devices must conform to IEEE 802.3af specifications for PoE (Power
over Ethernet)
For Ethernet networks that do not supply power to the phone:
• Use only the power supply designed for the region you intend to use the product. This
adapter is rated with an output of 48v DC at 0.3 A and a positive tip.

Introduction Page 2 FortiFone™ User Guide for FON-350i/360i
Figure 1: Phone front
Item Function
Softkeys — softkeys change function based on the state of the phone.
Flexible keys — multicolored LED keys that can be assigned to engage and monitor
lines, extensions or queues. They can also be programmed as function and speed
dial keys. Keys 1 and 2 are reserved for primary and secondary line appearance for
the extension. Keys 3 – 8 are programmable.
DND — toggle do not disturb on and off.
Headset — toggle the headset on and off-hook.
Volume control — adjust ring, headset, handset, and speaker volume.
Configuration/transfer — transfer a call. When the phone is not in use, this button
accesses the Configuration menu.
Hold/retrieve — place or retrieve a call on hold.
Mute — mute and unmute the microphone during calls.
Speakerphone — engage the speakerphone and hang up after the call.

Introduction Page 3 FortiFone™ User Guide for FON-350i/360i
Flexible Key States
Flexible keys assigned for line, extension or queue appearances will monitor the status of those
resources.
Display Layout
The top-bar status line of the display shows icons, date and time. The bottom line shows
choices associated with the three context-sensitive softkeys located just below the display.
Network connection. Indicates the status of the LAN connection to the phone. If the icon
is blinking, check the LAN connection.
PC port. Indicates a device such as a PC is connected to the PC port of the phone.
Locked. Indicates the phone is locked and a password is required to place calls.
Status LED Color LED Pattern
Incoming call Green Flashing approximately once every
1/2 second
Line in use on this phone Green On solid
Call on hold at extension Green Flashing approximately once every second
Line/extension/queue ringing Green Flashing approximately once every
1/2 second
Line/extension/queue in use Red On solid
Line/extension/queue on hold Red Flashing approximately once every second
Extension/line not registered Red/yellow Alternating red and yellow
Do not disturb (DND) enabled Yellow On solid

Installation Page 4 FortiFone™ User Guide for FON-350i/360i
Installation
Connecting the Phone
The figure below shows the cable connections for your phone. The LAN and desktop PC
connections employ standard Ethernet cables terminated with RJ-45 connectors. The phone
supports Power over Ethernet (PoE) in accordance with the IEEE-802.1af Class 2 standard.
When connected to a PoE-compliant LAN port, the phone derives power from the port. If the
LAN port does not support PoE, use the AC/DC adapter. The handset connects to the base with
the coiled handset cord.
Figure 2: Phone connections
Wiring Chart
1 LAN Connect the phone LAN port to the network with the provided Ethernet
cable.
2PC Optionally connect your desktop PC port on the phone with an Ethernet
cable (not supplied).
3 Power If the LAN port supports PoE, the power adapter is not required. If PoE is not
supported on the LAN, connect the power adapter to the power jack on
phone.

Installation Page 5 FortiFone™ User Guide for FON-350i/360i
Attaching the Stand
The angle of the phone is set by the attachment of the provided stand in one of two positions
(30° or 55°).
To attach the stand,
1. Choose the desired angle for the phone.
2. Align the tabs on the stand with the notches in the base of the phone.
3. Push the stand upward in the slot as far as it can go until properly attached.
Figure 3: Installing the foot stand
55° angle 30° angle
4 Headset Optionally connect a headset to the RJ22 headset jack on the phone.
We strongly recommend the use of an amplified headset.
5 Handset Connect the handset cord to the handset and the handset jack on the
phone.
Wiring Chart

Installation Page 6 FortiFone™ User Guide for FON-350i/360i
Wall Mounting
Wall mount the phone using the instructions below.
• Mark and drill two 7 mm (5/16”) holes for plastic wall anchors (not included) with a vertical
separation of 10 cm (4”).
• Insert two anchors into the holes, then insert and tighten two screws (not included) leaving
about 2.5 mm (1/8”) exposed.
• Attach all wiring to the phone.
• Slide the phone over the screws and ensure the phone is secure. It may be necessary to
remove the phone and tighten or loosen the screws for secure mounting. The stand must not
be attached to the phone when mounting on a wall.
• Remove the handset hook from the phone as shown in the figure below (illustration a).
Reverse the hook and re-install so that the hook catches the groove in the handset receiver
(illustration b).
Figure 4: Wall mount installation
Provisioning the Phone
For instructions on programming your FortiVoice phone system for the phone, please refer to
“Adding IP Phones” in Chapter 2 of the FortiVoice User Guide.
For internal use
The phone supports ‘plug and play’ installation employing the automated provisioning process
for discovering FortiVoice phone systems.
After discovering the FortiVoice system on the LAN, the phone downloads the configuration and
registers with FortiVoice. If the extension was pre-configured via the FortiVoice management
software, then the phone display should show the extension number and name. If not yet
configured in the FortiVoice system, then the MAC address of the phone will be visible as a
choice in the MAC select list for that model of phone in the “Local Extensions” section of the
configuration.

Installation Page 7 FortiFone™ User Guide for FON-350i/360i
For external use
When connecting your IP phone at a remote location for external use, perform the following
steps:
1. Preconfigure the extension in the FortiVoice management software.
2. Power up the phone and press the button, then go to 3. Phone Settings.
3. Go to 7. Firmware Update and press the Select softkey.
4. From the Firmware Update menu, select 2. TFTP Server Address.
5. Enter the Public IP address or FQDN of your FortiVoice system. Press the OK softkey.
6. Press the button to exit the configuration then press the Yes softkey to reboot the
phone.
If the top 2 flexible keys continue to flash red/yellow after 30 seconds, the phone is not
registered with the phone system. See “Troubleshooting” on page 72.
If you encounter problems, ensure the appropriate ports are forwarded from the firewall to the
FortiVoice system. For more information, see the FortiVoice User Guide.

Personalizing your Phone Page 8 FortiFone™ User Guide for FON-350i/360i
Personalizing your Phone
How to Navigate through Menus
To access the configuration menu:
• Press the button.
To select an item:
• Dial the digit associated with the menu item or
• Use the Down softkey to move the cursor to the next item, then press the Select softkey to
select an option.
The bottom line of the display shows three softkey functions at a time. Additional softkey
functions are available when the More softkey appears.
To return to a previous branch in the menu, press the Back softkey, or the button.
To exit the configuration menu, press the button.
Entering Values with the Dial Pad and Softkeys
Use the dial pad to input numbers, letters, special characters, and a period. The Mode softkey
displays to indicate a parameter can accept an alphanumeric entry. Selecting the Mode softkey
switches the dial pad mode. The dial pad mode displays in the right of the LCD above the
softkeys as for numeric, for upper case characters, for lower case characters and
for special characters.
To enter characters with the dial pad, use the digit with the desired character. Press the same
digit repeatedly until the desired character appears in the LCD. After entering a character, pause
to allow the cursor to move to next character position.
Other special entries include:
• To enter a period or dot (for example, to input an IP address), press _on the dial pad.
• To delete a letter in front of the cursor, press the softkey.
• To clear an entire string, press the Clear softkey.
• To enter a space, press ?on the dial pad.
Prior to saving an entry, you may discard changes by pressing the button to move to the
previous menu, or press the button to exit the Settings menu.

Personalizing your Phone Page 9 FortiFone™ User Guide for FON-350i/360i
Setting a Hunt Group as an Access Code Prefix
If you need to dial Lor KA–KK to access an outside line, then you will want to program
your phone to automatically insert a hunt group number before all calls placed from the Missed
and Received call logs as well as from the Phone Book.
To set an Access Code:
• Press the button.
• Press Fto enter the Call Preferences menu.
• Press Kto enter the Access Code Prefix menu.
• Enter the hunt group you normally use to place outgoing calls (example: 9), then press the
OK softkey.
Configuration Overview
The phone supports the access and configuration of many parameters directly from the
Telephone User Interface. To access the Configuration menu, press the button while the
phone is not in use.
The configuration menu consists of several sub menus as listed below:
1. Network Configuration
2. SIP Configuration
3. Phone Settings
4. Call Preferences
5. Directory
6. Set to Defaults
7. Lock/Unlock Config
8. Information
9. Reboot Phone
Network Configuration
The Network Configuration menu allows the access and configuration of the network
parameters for the phone.
After any network configuration changes, you will receive a reboot notice. Changing network
parameters requires a reboot of the phone before the new values can be used. Networking
parameters can only be changed when the mode is set to Static.

Personalizing your Phone Page 10 FortiFone™ User Guide for FON-350i/360i
Network Mode
The phone is capable of obtaining all of its IP configuration data from a DHCP server. When a
DHCP server is not available, static address parameters can be used. Selecting Static requires
the manual entry of other several network parameters including:
• IP address of the phone
• Default gateway IP address
• Subnet mask
• DNS address
To set the Network Mode:
• Press the button, then select 1. Network Configuration, then 1. Network Mode.
• Scroll the Network Mode options using the Down softkey and
press Select to select a Mode.
IP Address
By default the phone is configured to use DHCP to automatically assign an IP address and
other LAN parameters. Assigning a static address for the Network Mode requires manual entry
of an IP address and other parameters stated in the previous section. The phone requires a
valid available IP address for proper operation.
To set the IP Address:
• Press the button, then select 1. Network Configuration, then 2. IP Address.
• Input the IP Address using the dial pad and press the OK
softkey to save the changes.
Subnet Mask
Selecting static addressing for the Network Mode requires manual entry of a subnet mask. The
IP phone requires a valid subnet for proper operation.
To enter the Subnet Mask:
• Press the button, then select 1. Network Configuration, then 3. Subnet.
• Input the Subnet Mask using the dial pad and press the OK
softkey to save the changes.

Personalizing your Phone Page 11 FortiFone™ User Guide for FON-350i/360i
Default Gateway
Selecting static addressing for the Network Mode requires manual entry of a default gateway
address. The IP Phone requires a valid default gateway address for proper operation.
To assign the Default Gateway address:
• Press the button, then select 1. Network Configuration, then 4. Default Gateway.
• Input the Default Gateway IP address using the dial pad and
press the OK softkey to save the changes.
Primary DNS Address
The phone uses the primary DNS server to resolve any FQDN entries to an IP address.
To assign the Primary DNS Address:
• Press the button, then select 1. Network Configuration, then 5. Primary DNS Address.
• Input the Primary DNS Address using the dial pad and press the
OK softkey to save the changes.
Secondary DNS Address
Should the primary not respond, the phone will use the secondary DNS for FQDN resolution.
This is an optional but recommended setting.
To assign the Secondary DNS Address:
• Press the button, then select 1. Network Configuration, then 6. Secondary DNS
Address.
• Input the Secondary DNS Address using the dial pad and press
the OK softkey to save changes.
MAC Address
To view the MAC address assigned and used by the phone:
• Press the button, then select 1. Network Configuration, then 7. MAC Address.
• The MAC address of the phone will be visible and should match
the one listed on the label on the bottom of the phone.

Personalizing your Phone Page 12 FortiFone™ User Guide for FON-350i/360i
VLAN Settings
VLAN settings define the Ethernet frame priority and VLAN identification in accordance with IEEE
802.1p/Q standards. Separate VLAN tags are assigned for the IP phone PC port and the LAN
(voice) port. With a VLAN ID assigned, only frames with the assigned ID are accepted, and all SIP
and voice frames sent by the phone include the VLAN ID assigned to the LAN port. FortiVoice
phone systems do not support VLAN tagging so this should not be used with FortiVoice phone
system deployments.
VLAN Priority (LAN)
The VLAN Priority (LAN) establishes the priority for Ethernet frames from the LAN port including
signaling and voice packets. Setting the VLAN ID to zero (0) disables VLAN framing and the IP
phone uses only standard Ethernet frames.
To assign VLAN Priority for the LAN (voice) port:
• Press the button, then select 1. Network Configuration, then 8. VLAN Settings.
• Select 1. VLAN Priority (LAN).
• Input the VLAN Priority for the LAN port using the dial pad and
press the OK softkey to save your entry.
VLAN ID (LAN)
The VLAN ID (LAN) assigns the identification for Ethernet frames for the phone LAN port
including signaling and voice payloads. Setting the VLAN ID to zero (0) disables the VLAN
framing and the IP phone and uses only standard Ethernet frames.
To assign the VLAN ID for the LAN (voice) port:
• Press the button, then select 1. Network Configuration, then 8. VLAN Settings.
• Select 2. VLAN ID (LAN).
• Input the VLAN ID for the LAN port using the dial pad and press
the OK softkey to save your entry.
For proper operation, other network elements (LAN switches and default gateway) must
support and be configured with proper VLAN parameters.
VLAN settings are overwritten if CDP is enabled.
Changing the VLAN parameters requires a reboot of the IP phone. When you exit the menu, you
will receive a reboot notice. The phone must be rebooted to use the new values.
Changing the VLAN Priority requires a reboot of the IP phone. When you leave the menu, you
will receive a reboot notice.
The recommended value for VLAN Priority (LAN) port is 5.
To disable VLANs, assign the VLAN ID as zero (0).

Personalizing your Phone Page 13 FortiFone™ User Guide for FON-350i/360i
VLAN Priority (PC)
The VLAN Priority (PC) establishes the priority for Ethernet frames for the phone PC port.
Setting the VLAN ID to zero (0) disables VLAN framing and the phone will use only standard
Ethernet frames.
To assign the VLAN Priority for the PC port:
• Press the button, then select 1. Network Configuration, then 8. VLAN.
• Select 3. VLAN Priority (PC).
• Input the VLAN Priority for the PC port using the dial pad and
press the OK softkey to save your entry.
VLAN ID (PC)
The VLAN ID (PC) assigns the identification for Ethernet frames for the phone PC port. Setting
the VLAN ID to zero (0) disables VLAN framing and the phone will only use standard Ethernet
frames.
To assign the VLAN ID (PC) port:
• Press the button, then select 1. Network Configuration, 8. VLAN Settings.
• Select 4. VLAN ID (PC).
• Input the VLAN ID (PC) port using the dial pad and press the OK
softkey to save your entry.
Changing the VLAN ID requires a reboot of the phone. When you exit the menu, you will receive
a reboot notice.
To disable VLANs, assign the VLAN ID as zero (0).
Changing the VLAN Priority requires a reboot of the phone. When you exit the menu, you will
receive a reboot notice.
To disable VLANs, assign the VLAN ID as zero (0).
The recommended value for the VLAN Priority for the PC port is 3.
Changing the VLAN ID (PC) requires a reboot of the phone. When you exit the menu, you will
receive a reboot notice.
To disable VLANs, assign the VLAN ID as zero (0).