Fortinet FortiFone User manual

FortiFone
™
QuickStart Guide
for FON-450i/460i and FON-550i/560i

FortiFone™ QuickStart Guide
for FON-450i/460i and FON-550i/560i
July 29, 2014
27-400-166719-20140729
Copyright © 2014Fortinet, Inc. All rights reserved. Fortinet®,
FortiGate®, and FortiGuard®, are registered trademarks of
Fortinet, Inc., and other Fortinet names herein may also be
trademarks of Fortinet. All other product or company names may
be trademarks of their respective owners. Performance metrics
contained herein were attained in internal lab tests under ideal
conditions, and performance may vary. Network variables,
different network environments and other conditions may affect
performance results. Nothing herein represents any binding
commitment by Fortinet, and Fortinet disclaims all warranties,
whether express or implied, except to the extent Fortinet enters
a binding written contract, signed by Fortinet’s General Counsel,
with a purchaser that expressly warrants that the identified
product will perform according to the performance metrics
herein. For absolute clarity, any such warranty will be limited to
performance in the same ideal conditions as in Fortinet’s internal
lab tests. Fortinet disclaims in full any guarantees. Fortinet
reserves the right to change, modify, transfer, or otherwise revise
this publication without notice, and the most current version of
the publication shall be applicable.
Technical Documentation docs.fortinet.com
Knowledge Base kb.fortinet.com
Customer Service & Support support.fortinet.com
Training Services training.fortinet.com
FortiGuard fortiguard.com
Document Feedback [email protected]

Contents i FortiFone™ QuickStart Guide
Contents
Introduction........................................................................... 1
Phone Features......................................................................... 1
Requirements............................................................................ 1
About this Guide ....................................................................... 2
Flexible Key States ................................................................... 4
Display Layout .......................................................................... 5
Installation............................................................................. 6
Connecting the Phone .............................................................. 6
Attaching the Stand .................................................................. 7
Wall Mounting........................................................................... 8
Provisioning the Phone............................................................. 9
For internal use (connected to the office LAN) ................... 9
For external use (connected over the Internet) ................... 9
Advanced Configuration ................................................... 10
Using your Phone with FortiVoice..................................... 11
Accessing an Outside Line ..................................................... 11
Accessing Features ................................................................ 11
Voicemail ................................................................................ 13
Updating the Firmware ........................................................... 13
Troubleshooting.................................................................. 14
Regulatory and Safety Notices.......................................... 15
Radio Frequency Emissions ................................................... 15
FCC Compliance Statement ............................................. 15
Canadian Compliance Statement..................................... 15
European Union Declarations of Conformity .................... 16
Product Safety Instructions .................................................... 16
E-911 and use with Multi-Line Telephone Systems ............... 16
Privacy .................................................................................... 16
Limited Warranty ................................................................ 17

Introduction 1 FortiFone™ QuickStart Guide
Introduction
Phone Features
• Backlit LCD display (FON-450i/460i)
• Flexible keys with LEDs
• Message waiting with indicator lamp and tone
• Full duplex speakerphone
• Intercom paging
• Built-in two-port, 10/100/1000 Ethernet switch.
(10/100 on FON-450i/550i)
Lets you share a connection with your computer.
• Inline PoE support eliminates the need for power adapters.
• Ability to add two FortiFone FF-50e expansion modules for an
additional 24 keys.*
• Optional Bluetooth®module compatible with supported headsets.*
* Not available for the FON-450i/460i
Requirements
• SIP-based phone system such as the FortiVoice™ series of phone
systems or a VoIP service provider account.
• Ethernet or fast Ethernet network for connection.
• Power source
For Ethernet networks that supply in-line power:
• The network devices must conform to IEEE 802.3af
specifications for PoE (Power over Ethernet)
For Ethernet networks that do not supply power to the phone:
• Use only the power supply designed for the region you intend to
use the product. This adapter is rated with an output of 48v DC
at 0.3 A and a positive tip.

Introduction 2 FortiFone™ QuickStart Guide
About this Guide
This guide describes how to set up your phone for use with FortiVoice and a
brief overview of features. For detailed instructions, download the user guide
from http://docs.fortinet.com.
Figure 1: FON-450i/460i Front (above) / FON-550i/560i Front (below)

Introduction 3 FortiFone™ QuickStart Guide
Item Function
Softkeys — softkeys change function based on the state of
the phone.
Flexible keys — multi-colored LED keys that can be assigned to
engage and monitor lines, extensions or queues. They can also
be programmed as function and speed dial keys. Keys 1 and 2
are reserved for primary and secondary line appearance for the
extension. Keys 3–12 or 24 (for the FON-450i/460i or
FON-550i/560i, respectively) are programmable.
Navigation buttons and OK button
Left — view previous menu when return arrow appears in the
LCD menu. Press to go back to previous menus while in the
Configuration menu.
Right — see additional menu items when appears in the
LCD menu.
Up — view Call Log when phone is idle.
Down — access Phone Book while phone is idle.
OK— center button. Select current item or save value in the
Configuration menu.
Configuration — access the Configuration menu.
Voicemail — access voicemail status and messages.
DND — toggle do not disturb on and off.
Headset — toggle the headset on and off-hook.
Volume control — adjust ring, headset, handset, and speaker
volume.
Transfer — transfer a call.
Hold/Retrieve — place or retrieve a call on hold.
Mute — mute and unmute the microphone during calls.
Speakerphone — engage the speakerphone and hang up after
the call.

Introduction 4 FortiFone™ QuickStart Guide
Flexible Key States
Flexible keys assigned for line, extension or queue appearances will
monitor the status of those resources
Status LED Color LED Pattern
Incoming call Green Flashing approximately once
every 1/2 second
Line in use on this phone Green On solid
Call on hold at extension Green Flashing approximately once
every second
Line/extension/queue
ringing
Green Flashing approximately once
every 1/2 second
Line/extension/queue
in use
Red On solid
Line/extension/queue
on hold
Red Flashing approximately once
every second
Extension/line not
registered
Red/yellow Alternating red and yellow
Do not disturb (DND)
enabled
Yellow On solid

Introduction 5 FortiFone™ QuickStart Guide
Display Layout
The bottom line shows choices associated with the three context-sensitive
softkeys located just below the display.
On an FON-550i/560i, the top-bar status line displays icons, date and
time. Below is a list of icons and their meaning.
LAN or Network connection. Indicates the status of the LAN
connection to the IP phone. If the icon is blinking, check the LAN
connection.
PC port. Indicates a device such as a PC is connected to the PC
port of the IP phone.
Bluetooth. Indicates the optional Bluetooth module is properly
installed with no headsets paired to the phone. When blinking
rapidly, the phone is searching or attempting to pair with a headset.
Bluetooth paired. Indicates one or more (maximum 5) headsets are
paired with the module but none are active. When blinking rapidly,
the phone is attempting to pair or connect a headset.
Bluetooth connected. Indicates a headset is connected to the
FON-550i. When blinking rapidly, the phone is searching or
attempting to pair or disconnect a headset. When blinking slowly,
the Bluetooth headset is in use.

Installation 6 FortiFone™ QuickStart Guide
Installation
Connecting the Phone
The figure below shows the cable connections for your phone. The LAN
and desktop PC connections employ standard Ethernet cables terminated
with RJ-45 connectors. The phone supports Power over Ethernet (PoE) in
accordance with the IEEE-802.1af Class 2 standard. When connected to a
PoE compliant LAN port, the phone derives power from the port. If the
LAN port does not support PoE, use the AC/DC adaptor (sold separately).
The handset connects to the base with the coiled handset cord.
Figure 2: Phone connections
Wiring Chart
1 LAN Connect the LAN port to the network with the provided
Ethernet cable.
2PC Optionally connect your desktop PC to the PC port on
the phone with an Ethernet cable (not supplied).

Installation 7 FortiFone™ QuickStart Guide
Attaching the Stand
The angle of the phone is set by the attachment of the provided stand in
one of two positions (30° or 55°).
To attach the stand,
1. Choose the desired angle for the phone.
2. Align the tabs on the stand with the notches in the base of the phone.
3. Push the stand upward in the slot as far as it can go until properly
attached.
Figure 3: Installing the foot stand
55° angle 30° angle
3 Power If the LAN port supports PoE, the power adapter is not
required. If PoE is not supported on the LAN, connect
the power adapter to the power jack on phone.
4 Headset Optionally connect a headset to the RJ22 headset jack
on the phone. We strongly recommend the use of an
amplified headset.
5 Handset Connect the handset cord to the handset and the
handset jack on the phone.
Wiring Chart

Installation 8 FortiFone™ QuickStart Guide
Wall Mounting
Wall mount the phone using the instructions below.
• Mark and drill two 7 mm (5/16”) holes for plastic wall anchors (not
included) with a vertical separation of 10 cm (4”).
• Insert two anchors into the holes, then insert and tighten two screws
(not included) leaving about 2.5 mm (1/8”) exposed.
• Attach all wiring to the phone.
• Slide the phone over the screws and ensure the phone is secure. It may
be necessary to remove the phone and tighten or loosen the screws for
secure mounting. The stand must not be attached to the phone when
mounting on a wall.
• Remove the handset hook from the phone as shown in the figure below
(illustration a). Reverse the hook and re-install so that the hook catches
the groove in the handset receiver (illustration b).
• Complete all wiring.
Figure 4: Wall mount installation

Installation 9 FortiFone™ QuickStart Guide
Provisioning the Phone
For instructions on programming your FortiVoice phone system for the
phone, refer to “Adding IP Phones” in Chapter 2 of the FortiVoice User
Guide.
For internal use (connected to the office LAN)
The phone supports ‘plug and play’ installation employing the automated
provisioning process for discovering FortiVoice phone systems on the
same LAN.
After discovering the FortiVoice system on the LAN, the phone downloads
the configuration and registers with FortiVoice. If the extension was
pre-configured via the FortiVoice Management software, then the phone
display should show the extension number and name. If not yet configured
in the FortiVoice system, then the MAC address of the phone will be visible
as a choice in the MAC select list for that model of phone in the Local
Extensions section of the FortiVoice configuration.
For external use (connected over the Internet)
When connecting your IP phone at a remote location for external use,
please perform the following steps:
1. Preconfigure the extension in the FortiVoice Management software.
2. Power up the phone and press the button, then go to 3. Phone
Settings.
3. Go to 7. Firmware Update and press the Select softkey.
4. From the Firmware Update menu, select 2. TFTP Server Address.
5. Enter the Public IP address or FQDN of your FortiVoice system. Press
the OK softkey.
6. Press the button to exit the configuration then press the Yes softkey
to reboot the phone.

Installation 10 FortiFone™ QuickStart Guide
Advanced Configuration
For further instructions on how to personalize your phone, refer to its user
guide found here:
http://www.fortivoice.com/support/documentation/phones/index.html.
If the top 2 LED keys continue to flash red/yellow after 30 seconds, the
phone is not registered with the phone system. See “Troubleshooting” on
page 14.
If you encounter problems, ensure the appropriate ports are forwarded
from the firewall to the FortiVoice system. For more information, see the
FortiVoice User Guide.
If you are connecting to the phone via the web interface, the login is:
admin and the password is 23646. For information on the web interface,
refer to the phone’s user guide.

Using your Phone with FortiVoice 11 FortiFone™ QuickStart Guide
Using your Phone with FortiVoice
Accessing an Outside Line
Dial hunt group Lor KA–KK (Americas, UK), dial :or KA–KK
(other countries). No hunt group is required if direct line access is enabled.
You can select a line directly if it has a programmed key.
Accessing Features
Do not disturb
Press the button to toggle on/off.
Pick up — Any ringing extension
Press the programmed Pickup key, or dial _L + ?.
Pick up — Specific extension
Press the programmed key associated with the extension ringing or dial
_J + extension + ?.
Place a caller on hold
Press the button.
Retrieve a caller on hold
Press the button or press the flashing key associated with the call
on hold.
Answer queued call
Press the flashing key associated with the call in the queue. Otherwise,
dial J+ ?to retrieve the next caller in your queue.
Answer FortiVoice call waiting
Press the Answer softkey or press the flashing line appearance key.
If direct line access is enabled, dial __ to access features indicated with
a , unless you are using a programmed key.




Using your Phone with FortiVoice 12 FortiFone™ QuickStart Guide
Conference call
Press the Right navigation button, then press the Conf. softkey to put the
first party on hold. Call the second party (for external calls, first access an
outside line). Press the Join softkey to connect to all parties.
Screened transfer
Press the button + <extension> (or outside number) + ?. To complete
the transfer, press the Transfer softkey or hang up. To cancel transfer,
press the EndCall softkey and then the Resume softkey to connect to the
caller on hold.
Blind transfer
Press the button + <extension> (or outside number) + Dial softkey, then
hang up. If an extension is tied to a programmable key, then during the
call, press that key to transfer.
Voicemail transfer
Press the button + _+ <extension> + Dial softkey, then hang up.
Park a caller
Press the programmed Park key. Otherwise, press the button +
_GA: + ?. The system will respond with a parking orbit.
Retrieve a parked caller
At the dial tone, press the programmed UnPark key, then dial orbit + ?.
Otherwise, dial __ + orbit + ?.
Two-way intercom/group paging to FortiVoice phones
Press the programmed Intercom or Group Page key + <extension> + Dial
softkey. Otherwise dial _KF (Intercom) or _KG (Paging) + extension
+ ?.
Attach account code to last call
At dial tone, dial _KK + ?. When prompted, enter <Account code>
+ ?. CDR logging must be active.




Using your Phone with FortiVoice 13 FortiFone™ QuickStart Guide
Voicemail
Access Mailbox — Locally Press the Vmail softkey or
Access Mailbox — Remotely __ + <mailbox number>
Change greeting options S
Change personal options
(password, date stamp, remote notification options) D
MESSAGE PLAYBACK CONTROLS
Rewind 10 seconds A
Go to beginning AA
Skip ahead 10 seconds D
Skip to end of message DD
Check time and date stamp G
Forward message H
Delete message J
Save message L
Skip to next message ?
Updating the Firmware
Update the firmware in the phone system Management software.
Go to Tools > Update Phones and follow the instructions.

Troubleshooting 14 FortiFone™ QuickStart Guide
Troubleshooting
Symptom Corrective Action
Nothing showing
on the LCD
1. Ensure the power adapter is plugged in.
2. Check/replace AC/DC adapter.
3. Check/correct input power from the LAN if using
PoE.
Phone displays
“Obtaining IP
Address” for
more than
2 minutes
The DHCP server is not responding.
1. Check if the DHCP server is online or reboot the
router/device.
2. Check your VLAN settings if enabled. To exit the
DHCP searching mode, press the button 3
times. The phone will complete the boot and
return to idle.
LEDs flash red
and yellow on
keys associated
to SIP accounts
(keys 1 and 2)
1. Ensure the MAC address in the phone system
configuration is correctly entered then save and
reboot the phone.
2. Ensure the phone type (FON-450i/FON-550i) is
the same as the model you have.
3. Ensure the TFTP IP address is correct. To verify,
see “Updating the Firmware” on page 13.
4. Check network connections and firewall settings
at the phone system location if using as an
external extension.
No dial tone
when off-hook
1. Ensure the RJ-45 LAN cable is connected
correctly.
2. Ensure the phone is registered with a phone
system. See the previous topic for more
information.
No audio during
a call
1. Check the handset/headset connections
2. Make sure the phone is properly registered with
the phone system.
3. Check network connections and firewall settings
at the phone system location if using as an
external extension.

Regulatory and Safety Notices 15 FortiFone™ QuickStart Guide
Regulatory and Safety Notices
Radio Frequency Emissions
FCC Compliance Statement
This device complies with Part 15 rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a different circuit from that to
which the receiver is connected.
If problems persist, consult the dealer or an experienced radio/TV
technician for help.
Canadian Compliance Statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003
du Canada.
This device complies with Class B Limits of Industry Canada. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including
interference that may cause undesired operation.

Regulatory and Safety Notices 16 FortiFone™ QuickStart Guide
European Union Declarations of Conformity
Fortinet declares that the equipment specified in this document, which
bears the “CE” mark, conforms to the European Union Radio and
Telecommunications Terminal Equipment Directive (R&TTE 1999/5/EC)
including,
• Electromagnetic Compatibility Directive (89/336/EEC) and
• Low Voltage Directive (73/23/EEC)
The product fulfills the essential requirements of the harmonized standards
shown above.
Product Safety Instructions
This product complies with and conforms to the following international
Product Safety standards as applicable:
• Safety of Information Technology Equipment, IEC 60950-1, including
• Relevant national deviations as listed in Compliance with IEC for
Electrical Equipment (IECEE)
• Safety of Information Technology Equipment, CAN/CSA-C22.2 No.
60950-1/UL 60950-1
E-911 and use with Multi-Line Telephone Systems
Please note the use and operation of this phone as part of a multi-line
telephone system (MLTS) may be subject to state and/or federal E-911
MLTS laws that require the MLTS to provide a caller's telephone number,
extension, and physical location to applicable state and/or local
emergency services when a caller initiates a 911 call. The MLTS may not
provide a caller's telephone number, extension, or physical location
information to emergency services when a caller dials 911, and
compliance with state and/or federal E-911 MLTS laws is the sole
responsibility of the purchaser of this phone.
Privacy
This phone implements security and encryption technologies. However,
privacy of communications may not be ensured when using this
telephone.

Limited Warranty 17 FortiFone™ QuickStart Guide
Limited Warranty
This phone is covered by a one-year limited warranty against
manufacturing defects.
www.fortivoice.com/support
For warranty service:
•In North America, please call 1-866-648-4638 for further information.
•Outside North America, contact your sales representative for return
instructions.
You will be responsible for shipping charges, if any. When you return this
telephone for warranty service, you must present proof of purchase.