Fortinet FortiFone FON-260i User manual

FortiFone
™
QuickStart Guide
for FON-260i

FortiFone™ QuickStart Guide for FON-260i
Revision 3
27-400-195511-20130729
Copyright © 2013 Fortinet, Inc. All rights reserved. Fortinet®,
FortiGate®, and FortiGuard®, are registered trademarks of
Fortinet, Inc., and other Fortinet names herein may also be
trademarks of Fortinet. All other product or company names may
be trademarks of their respective owners. Performance metrics
contained herein were attained in internal lab tests under ideal
conditions, and performance may vary. Network variables,
different network environments and other conditions may affect
performance results. Nothing herein represents any binding
commitment by Fortinet, and Fortinet disclaims all warranties,
whether express or implied, except to the extent Fortinet enters
a binding written contract, signed by Fortinet’s General Counsel,
with a purchaser that expressly warrants that the identified
product will perform according to the performance metrics
herein. For absolute clarity, any such warranty will be limited to
performance in the same ideal conditions as in Fortinet’s internal
lab tests. Fortinet disclaims in full any guarantees. Fortinet
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Contents i FortiFone™ QuickStart Guide
Contents
Introduction........................................................................... 1
Phone Features......................................................................... 1
Requirements............................................................................ 1
About this Guide ....................................................................... 2
Installation............................................................................. 4
Connecting the IP Phone.......................................................... 4
Provisioning the Phone............................................................. 5
For internal use ................................................................... 5
For external use .................................................................. 5
Advanced Configuration ..................................................... 6
Using your Phone with FortiVoice....................................... 7
Accessing an Outside Line ....................................................... 7
Accessing Features .................................................................. 7
Voicemail .................................................................................. 9
Updating the Firmware ............................................................. 9
Troubleshooting.................................................................. 10
Regulatory and Safety Notices.......................................... 11
Radio Frequency Emissions ................................................... 11
FCC Compliance Statement ............................................. 11
Canadian Compliance Statement..................................... 11
European Union Declarations of Conformity .................... 12
Product Safety Instructions .................................................... 12
E-911 and use with Multi-Line Telephone Systems ............... 12
Privacy .................................................................................... 12
Limited Warranty ................................................................ 13

Introduction 1 FortiFone™ QuickStart Guide
Introduction
Phone Features
• A 2.5” x 0.75” LCD display
• 4 flexible keys
• Message waiting with indicator lamp and tone
• Full duplex speakerphone
• Intercom paging
• Built-in two-port, 10/100 Ethernet switch. Lets you share a connection
with your computer.
Requirements
• SIP-based phone system such as the FortiVoice™ series of phone
systems or alternate VoIP service provider.
• Ethernet or fast Ethernet network for connection
• Power Source
• Use only the power supply designed for the region you intend to use
the product. This adapter is rated with an output of 5.1v DC at 0.7 A.

Introduction 2 FortiFone™ QuickStart Guide
About this Guide
This guide describes how to set up your phone and a brief overview of
features. For detailed instructions on using the phone, download the user
guide from http://docs.fortinet.com.
Figure 1: FON-260i Front

Introduction 3 FortiFone™ QuickStart Guide
Item Function
Voicemail — access voicemail and change greetings.
Redial — dial the last number dialed.
Mute — toggle the microphone on and off during calls. While in
the Configuration menu, use to toggle between letters and
numbers.
Volume control — adjust ring, handset, and speaker volume.
Speakerphone — engage the speakerphone and to hang up
after the call.
Navigation buttons and OK button
Left — display previous menu in the Configuration menu.
Right — display next menu in the Configuration menu.
Up — display the Call Log when phone is idle.
Down — display the Phone Book while phone is idle.
OK — center button. Select current item or save value in
Configuration menu.
Configuration/transfer — transfer a call. When the phone is
not in use, this button accesses the Configuration menu.
Hold/retrieve — place or retrieve a call on hold.
Programmable/flexible keys — program as function and speed
dial keys.

Installation 4 FortiFone™ QuickStart Guide
Installation
Connecting the IP Phone
The figure below shows the cable connections for your IP phone. The LAN
and desktop PC connections employ standard Ethernet cables terminated
with RJ-45 connectors. If the LAN port does not support PoE, use the
AC/DC adaptor. The handset connects to the base with the coiled
handset cord.
Figure 2: IP Phone Connections
Wiring Chart
1 LAN Connect the LAN port to the network with the provided
Ethernet cable.
2PC Optionally connect your desktop PC to the PC port on
the phone with an Ethernet cable (not supplied).
3 Power Connect the power adapter to the power jack on phone.
4 Handset Connect the handset cord to the handset and the
handset jack on the phone.

Installation 5 FortiFone™ QuickStart Guide
Provisioning the Phone
For instructions on programming your FortiVoice phone system for the phone,
refer to “Adding IP Phones” in Chapter 2 of the FortiVoice User Guide.
For internal use
The phone supports ‘plug and play’ installation employing the automated
provisioning process for discovering FortiVoice phone systems.
After discovering the FortiVoice system on the LAN, the phone downloads
the configuration and registers with FortiVoice. If the extension was
pre-configured via the FortiVoice management software, then the phone
display should show the extension number and name. If not yet configured
in the FortiVoice system, then the MAC address of the phone will be visible
as a choice in the MAC select list for that model of phone in the Local
Extensions section of the configuration.
For external use
When connecting your IP phone at a remote location for external use,
perform the following steps:
1. Preconfigure the extension in the FortiVoice management software.
2. Power up the phone and press the button, then select 3. Phone
Settings.
3. Select 6. Firmware Update and press the OK button.
4. From the Firmware Update menu, select 2. TFTP Server Address.
5. Enter the Public IP address or FQDN of your FortiVoice system. Press
the OK button.
6. Press the button to exit the configuration then press the
OK button to reboot the phone.
If the phone still says “Not Registered” after 30 seconds, see
“Troubleshooting” on page 10.
If you encounter problems, ensure the appropriate ports are forwarded
from the firewall to the FortiVoice system. For more information, see the
FortiVoice User Guide.

Installation 6 FortiFone™ QuickStart Guide
Advanced Configuration
For further instructions on how to personalize your phone, refer to its user
guide found here:
http://www.fortivoice.com/support/documentation/phones/index.html.

Using your Phone with FortiVoice 7 FortiFone™ QuickStart Guide
Using your Phone with FortiVoice
Accessing an Outside Line
Dial hunt group Lor KA–KK (Americas, UK), dial :or KA–KK
(other countries). No hunt group is required if Direct Line Access is enabled.
Accessing Features
Do not disturb
Dial _HS + ? to toggle on/off.
Pick up — Any ringing extension
Dial _L + ?.
Pick up — Specific extension
Dial _J + extension + ?.
Place a caller on hold
Press the button.
Retrieve a caller on hold
Press the button.
Answer queued call
Dial J+ ?to retrieve the next caller in your queue.
Answer FortiVoice call waiting
Press the OK button.
If direct line access is enabled, dial __ to access features indicated
with a , unless you are using a programmed key.


