Comdial 7OlOS User manual

AMERICOM
LCD Speakerphone
System User’s Guide
COMDIAL
Made tight in the USA

This user guide is applicable for the following system and
telephone models:
System Models:
DO408, software cartridge A0408 Rev. 11B and later
D0816, software cartridge A0816 Rev. 11B and later
D1632, software cartridge Al632 Rev. 11B and later
Telephone Model:
7OlOS-** All Revs
7016S-** All Revs
Special Note: This user’s guide applies to users for whom
an installer hasperformed special programming steps that
enable interactive button function on the telephone.

Iame UTbonrenrs
TableOf Contents
LCD Display Abbreviations ..........................
V
lo-Button LCD Speakerphone....................... vi
IdButton LCD Speakerphone....................... vii
Using This Guide ...................................
1
Knowing Your Telephone ............................ 2
Understanding What The Lights Mean ................ .4
Using Your TelephoneTo Answer Calls ................ .6
AnsweringOutsideCalls. ......................... .6
AnsweringIntercomCalls ......................... 6
AnsweringCallsAt MonitoredStations.............. .7
AnsweringNight TransferredCalls ................. .7
Making A Call Pick-Up ............................ 8
RespondingTo A SecureOff-Hook
VoiceAnnouncement............................ 8
Using Your TelephoneTo Make Calls ................ .10
Dialing Manually. ............................... 10
Dialing Automatically ........................... 10
Redialing ...................................... 11
UsingLine Groups .............................. 12
WaitingFor A Line (Queuing) .................... .13
Making IntercomCalls .......................... .14
CampingAt AnotherTelephone
And WaitingFor An Automatic Call Back ....... .15
CampingAt AnotherTelephone
And WaitingForAn Answer(Call Waiting) ...... .16
OverridingACall .............................. .17
Making A SecureOff-Hook VoiceAnnouncement..... .18
UsingYour TelephoneTo PlaceCalls On Hold ......... .19
Holding Calls .................................. .19
HandlingRecalledHold Calls ..................... .21
Using Your TelephoneToTransfer Calls .............. .22
Using Your TelephoneFor ConferenceCalls ........... 21
Using The Other TelephoneFeatures ................. 26
AdjustingThe Display Contrast ................... .26
Blocking VoiceAnnounceCalls ................... .27
...
III

Table Of Contents - continued
EnteringAccountCodes ......................... .28
ForwardingCalls ............................... .29
Identifying YourTelephoneWithThe AutomaticSet
RelocationFeature ......................... .31
MakmgACallNon-Private ....................... .31
Monitoring aConversationBetweenmo Telephones
.. .32
Muting YourTelephone
.......................... .33
OperatingYourTelephoneAs A DepartmentalStation . .34
SendingA PagingAnnouncement
.................. .36
SettingA DoNot DisturbConditionAt YourTelephone.38
SettingYourPersonalRingingTones ............... .40
SwitchingThe Dialing Mode BetweenPulseAnd Tone .41
Using BackgroundMusic ........................ .42
SendingAnd ReceivingNon-Verbal Messages......... .43
MessageWaitingLight AndMessaging............. .43
LCD Messaging................................. 45
AssistButton Messaging ........................ .46
Station-To-StationMessaging
..................... .47
Programming Your Telephone ...................... .48
ProgrammingFor AutomaticDialing ............... .48
StoringAutodial And SpeedDial Numbers .......... .50
StoringDSSNumbers ........................... .52
StoringtheFeatureButtons....................... .54
StoringThe SpecialPurposeFeatureButtons ........ .56
UsingYour Quick ReferenceGuide .................. .57
noubleshooting Your Telephone .................... .58
Glossary .......................................... 59
Index ............................................ 62
iv

LCD Display Abbreviations
This chartidentifiesthe abbreviationsthat appearin your LCD
display.

Handset, Keypad Buttons,
\
Speaker \
system programming)
‘Programmable
Buttons Ones
or DSWBLD
Transfer/
isEe’
Mute-
Button
Lights for
Programmable
- utrons
DSS/BLF
- .
gtg
Yi
. bearures
* Intercoms
-T - Lines
W-Button LCD Speakerphone

Headset Jack \ Keypad Buttons \ Dual-Line Alphanumeric Display
Handset- c
\ I
\ / J Dual Lamps
A’ /(red and green)
Programmable
,/Buttons (lines
or DSS/RLF)
m cm cm--,
I I
III‘ ’ ’ ” ’ ’ ’ ’ ) - Lights for
nmanarl\cmcmrmrmcD Programmable
Buttons
. DSS/BLF
. Fedtures
. Intercoms
- --- - Lines
,OOfSE3Q Programmable
0 0 0 0 Buttons
-Interactive
I / / \ Buttons (when
/ provided by
Message / Hold/
Waiting Light Button \ Volume Control Buttons (lines
or DSS/BLF)
1&Button LCD Speakerphone

usma I nrs wise
Using This Guide
To helpyouuseyourtelephoneto its fullest capacity,this com-
prehensiveuserguidedescribesyourtelephoneandtells you
how to useit.
The introductorysectionshelpyoubecomefamiliar with the
controlsandindicatorsonyourtelephone.They aretitled as
follows:
l Knowing YourTelephone
l UnderstandingWhatThe Lights Mean
Theoperationsectionsdefineoften-usedfeaturesandprovide
instructionsfor theiruse. Thesesectionsandtheircontentsate
arrangedwith themorefrequentlyuseditemsprovidedbefore
thoselessoftenused.Thetitle of thesesectionsate:
l Using Your TelephoneTo AnswerCalls
l Using Your TelephoneTo Make Calls
l Using Your TelephoneTo PlaceCallsOnHold
l Using Your TelephoneTo TransferCallsTo Another
Telephone
l UsingYour TelephoneFor ConferencingTelephones
Together
Thespecialpurposefeaturesof thetelephonearegroupedal-
phabeticallyintoonesection:
l UsingTheOtherTelephoneFeatures
Yourtelephoneprovidesseveralnon-verbalwaysto communi-
cateusinglights andindicators. Thedescriptionsof these
methodsateprovidedin a separatesectionandarearranged
with themorefrequentlyusedmethodsprovidedbeforethose
usedlessoften. This sectionis titled
l SendingAnd ReceivingNon-VerbalMessages
Youcanprogrammanyof thebuttonsonyourtelephonetoen-
hancetheunit’s versatilityandusability. Theseprogramming
instructionsarearrangedalphabeticallyin thesectiontitled
l ProgrammingYour Telephone
For yourconvenience,aquick referenceguide,atroubleshoot-
ing chart,aglossary,andanalphabeticalindexareincludedin
thebackof this user’sguide.

Knowing Your Telephone
The 7010S-*+and7016S-+*LCD speakerphonesprovidemany
versatilefeaturesfor youruse. Thesefeaturesareexplainedin
termsof whattheyallow youto do.
. Alphanumeric Display
(Liquid Crystal Display - LCD)
- Displaystime, day,anddate
- Keepsyou apprisedof thestatusof yourtelephone
- Providesprogrammingprompts
l HeadsetJack (usedonly with a 164inespeakerphone)
- Allows youtouseyourtelephoneprivatelyandin ahandsfree
mode
- Improvesoperationduringheavycall traffic
l Hold Button
- Placesaline onhold
- Storespausesin numbersequencesduringprogramming
- Usedfor accessingsecondlevel automaticdialing numbers
l Interactive Buttons
- Providequick andeasyaccessto systemfeatures
- Providestraightforwardbuttonprogrammingwithoutdialing
codes(the interactivebuttonsthemselves,however,arenot
programmable)
l Intercom Button (ITCM)
- Selectsanintercomline
- Initiatesmanyof thetelephone’sfeatures
l MessageWaiting Light (locatedabovetheHold Button)
- Indicatesthatamessageawaitspick up
l Microphone Opening
T Allows handsfreeoperationof speakerphone(speakclearly
towardmicrophoneopening)
l Mute Button
- Keepsthepersonontheline from hearingyourconversation
2

Knowing Your Telephone
. Programmable Buttons
- Allow you to storenumbersfor automaticdialing functions
. Allow you to storetelephoneextensionnumbersfor Direct
StationSelection(DSS)
- Indicatewhich linesareeitherin useor onhold (greenlight)
l Speaker
- Soundsdistantparty’svoice
- Soundsringing andcall progresstones
l SpeakerButton (SPKR)
- Turnsyourspeakeronor off
- Disconnectsacall whenyou areon ahandsfreecall
- Endsor cancelsprogramming
0 TAP Button (mustbepreprogrammedfor only
oneof thefollowing functions)
- Recallsdial tone,or
- Activateshostsystemfeatures
l ‘IIansferlConference Button (TRANS/CONF)
- Transferscalls
- Setsupconferencecalls
l Volume Control
- Regulatesthe volume of the speaker,the handset,andthe
headset
3

UIIUGI~L~IIUIII~ VVII~I IIIB ugnrs Mean
UnderstandingWhattheLights Mean
Thelights onyourtelephoneindicatethestatusof lines,features,
andintercom.
Nextto aDirect Station Select(DSS)/BusyLamp Field (BLF)
button:
Steadyred= stationis in use.
F%3shingted= stationis receivingacall or stationis
calling you.
Fluttering red= station-to-stationmessaginghasbeenset.
Next to a line button:
Steadygreen= thisisyourline, eitheron-hook( in ahandsfree
mode)or off-hook,whentheline is active.
Steadyred= anotherstationis usingthisline.
Flashingred= acall is comingin onthisline.
Wing green= yourline is on hold.
Wig red= thecall hasbeenplacedonhold
by another station.
Fluttering green= yourline hasbeenrecalledfrom hold.
Fluttering red= theline putonholdby anotherstationhas
recalled.
Next to a fixed feature or programmable feature button:
Steadyted = thefeatureis on.
Steadyoff = thefeatureis off.
Next to an intercom button:
Steadyredwith aquick flash= you areusingyourintercom.
Fluttering red= autoredialis in use.
Winking red= anLCD messageis seton yourtelephonefor
othersto receivewhencalling.
Above the HOLD button:
Flashing= messageawaitspick up.
4

unclerstanding What The Lights Mean
Above the SPKR button:
Onsteady(with telephoneonhookandbusy)= speakerphone
modeactive.
Onsteady(with telephoneonhookandidle)= background
musicturnedon.
Above the MUTE button:
On steady= calledpartycannothearyourconversation.
5

Answering OutsideCalls
A call thatringsonanoutsideline soundslong singletonebursts
andlightsthelinestatuslight. Thelight flashesredfor anyringing
line.
When you hearoutsideringing (long single ring bursts) and
observea flashinglight, answerthecall asfollows:
l pressbuttonof ringingline if flashinglight is red,
l speaktowardthetelephone(lift handsetif privacyis
desired),
q
l lift handsetif youhaveringingline preference.
AnsweringIntercom Calls
An intercom call is onethatis madefrom onesystemtelephone
to another.An intercompartycancall youthroughyourspeaker
insteadof ringing your telephoneor anintercomparty canring
yourtelephoneif theydesire(intercomringingsoundstwo short
ringbursts).Voicecallscanbeblocked. Seethediscussiontitled
Blocking Voice Announced Calls for detailsif youwishtousethis
feature.
Whenyou hearashorttoneburstfollowed by acaller’svoice,
l speaktowardthetelephoneto answer.Lift handsetif
privacy isdesired.
Whenyou hearintercomringing (two shortring bursts),
l pressITCM to talk. Lift handsetif privacy is desired.
6

Using Your Telephone lo Answer c‘alls
Answering CallsAt Monitored Stations
Your systemmay provide a stationmonitoring feature,which
allows youto monitor thestatus(idle, ringing,or busy) at other
stations.If yourtelephonehasthisfeature,aBLF light will flash
wheneveraDSS stationis ringing. In thiscase,you can answer
acall ata ringingDSSstationby pressingtheDSSbutton.
To answeracalI atamonitoredtelephone,proceedasfollows:
l noteflashingBLF light,
l pressDSSbutton,
l speaktowardtelephoneto answercall. Lift handsetif
privacyis desired.
NOTE: If you place the call on hold or if you tran$er it to another
telephone, theBLF light turns off. You can retrieve the call, if
necessary, by pressing TAP.
AnsweringNight TransferredCalls
Thesystemattendantcantakeactionthattransfersincomingcalls
to aparticularstationor stationsfor off-hourringing. After the
attendanthassetup this feature,youcanansweranoutsidecall
whenit ringsanywherein thesystem.
Whenyouhearringing,
l pressITCM,
l dial80,
l speaktowardtelephoneto answercall. Lift handsetif
privacyis desired.

Using Your Telephone To Answer Calls
Making A Call Pick-Up
Often,severaltelephonesarearrangedtogetherin a usergroup
by thesysteminstaller. If yourtelephoneis soarranged,youcan
answercalls thatareringing at otherstationswithin your par-
ticular group. Also, youcanansweracall thatis ringing atany
telephonein the systemif you know the telephone’sextension
number.
To answeracall thatis ringingwithin yourgroup,
l press ITCM,
l dial#4,
l speaktowardtelephoneto answercall. Lift handsetif
privacy is desired.
To answera callthatis ringing atanytelephonein thesystem,
l press ITCM,
l dial * 4,
l dial extensionnumberof ringingtelephone,
l speaktowardtelephoneto answercall. Lift handsetif
privacy is desired.
Responding ToA Secure Off-Hook
VoiceAnnouncement
Yourtelephonecanbesetupto receiveaSecureOff-Hook Voice
Announcement (SOHVA). This featureallows an intercom
callerto breakinto yourcall if you amusingthehandset.They
do this by making an announcementthrough your handset
receiver.This meansthatif you amonaspeakerphonecall, you
cannotreceiveaSOHVAcall; however,youwill heararingburst
andcangooff-hookto receiveaSOHVA call.
The SecureOff-Hook VoiceAnnouncementconsistsof several
shorttoneburstsandthenamessagethatyouhearin yourhandset
receiver.Thedistantpartythatyouamcurrentlytalkingtocannot [
heartheannouncementmadeby theSOHVAcaller. [
8

Youcanrespondto aSOHVA call in oneof two ways:
l Verally : Pressandhold MUTE buttondownandreply
by speakinginto handset.Distantpartycannothear
response.Releasebuttonto returntodistantparty.
l Non-verbally: (ResponseMessaging):If theannouncing
stationhasanLCD speakerphone,pressMSG (message)
thenpressHVHLD (havethemhold), TKMSG (takea
message),or CLBK (I will call back)to sendtheap-
propriatemessage.Autodial buttonscanbeprogrammed
to useanyof the10attendant-programmableLCD mes-
sages.
Themessageappearsin thedisplayof thetelephone
making theSOHVA announcementandthenthat
telephoneis automaticallydisconnectedfrom your
telephone. (If the telephone to which you attempt to send
a non-verbal message is not an LCD telephone, that sta-
tion is immediately disconnectedfrom the call.)
Youcanalsoblock aSOHVAtoyourstationbypressingBLOCK
whenthe SOHVA is initiated. The SOHVA call is thendiscon-
nected.
Display 1
201 Calling
BLOCK MSG
Display 2
201 Calling
HVHLD TKMSG CLM

using Your relepnone 10MaKe L;aus
Dialing Manually
Youcanmanuallydial anumberovera selectedtelephoneline.
Or,if yourtelephonewasgivenaprimelineoridleline preference
featurewhenit wasinstalled,it will automaticallyselectaline for
yourusewhenyoulift thehandset.
To dial anoutsidenumbermanually,
l pressline buttontoselectline (remember:selectin
ISnot necessaryif a prime line or idle line B aline preerence
featurehasbeenassignedtoyourtelephoneandif youlift
thehandsetto beginthecall),
l listen for dial tone,
l dial number.
Dialing Automatically
This feature provides one- or two-button autodialing using
programmablebuttonsatwhich youhavepreviouslystorednum-
bers.Two levelsof numberstorageareavailableateachstorage
location. You canuseoneor bothlevelsasneeded.Further,a
linechoiceis usuallystoredaspartof anautodialnumbersothat
line selection is automatic with autodialing. Actual button
programming is discussedin a separatesectionof this user’s
guide. Refer to it when you arereadyto storenumbersat the
programmablebuttons.
Speeddialing is autodialingusingthekeypadbuttons.Thereare
two typesof speeddial numbers: (1)numbersthatyou storefor
yourown use(personalspeeddial numbers),and (2) numbers
thatarestoredbythesystemattendantfor everyone’suse(system
speeddial numbers).
To automaticallydial anumber(while telephoneis on-hook),
l presspreprogrammedbutton(line selectionisusuallya
partof thestoredautodialorspeeddial number),
q
l pressHOLD thenpresspreprogrammedbutton(to
choosenumberstoredasasecondchoiceatthat
button).
10

Using Your Telephone To Make Galls
To automaticallydial apersonalspeeddial numberfrom anidle
telephone(while telephoneis on-hook),
l dial speeddial number(0 - 9).
To automaticallydial a systemspeeddial numberfrom anidle
telephone,
l Press* andthendial systemspeeddial number(01 - 99).
NOTE: If you are already on a line, press HOLD before dialing speed
dial number.
i:,:
::
::
,“.
Redialing
If thelastnumberyouhavecalledisbusyorisnotanswering,you
haveseveraloptionsforautomaticallyredialingit. Youcanredial
it once,initiatearepeatedredialingof it, or saveit for laterredial
usingapreprogrammedsavednumbernxlial button. Refertothe
proceduresgivenin theprogrammingsectionof thisuser’sguide
to preprogramasavednumberredialbutton.
To automaticallyredialthelastdialednumberonetime,
l press SPKR (orhanguphandset)to disconnectcurrent
ringing orbusytone,
l while telephoneis on-hook,press#,
l listenfor ringingor busytoneoverthemonitor speaker:
- Ringingtone:Whenpartyanswers,
pickuphandset.
- Busytone:PressSPKR todisconnect.
To automaticallyredialthenumberonceaminutefor 10minutes,
l press ARDL button.
The numberwill bedialedonceaminutefor 10minutes(ITCM
light flashes). Listen for ringing or busytoneoverthe monitor
speaker.
Youcancancelthisautomatictedialaction(ITCM light turnsoff)
with anyof thefollowing actions:
l lift andreplacehandset,
11

Using Your Telephone To Make Calls
l usethetelephonefor someotherfunction.
The systemwill savethefirst 16digitsof thelastmanuallydialed
number so that it can be redialedlater, however,subsequent
dialingactivity overwritesanynumberthesystemhastemporarily
saved. If you wish, you can permanentlystoreone 16-digit
numberat atime in thismanner:
l to storethenumber,pressSAVE;
l to dial thestorednumber,pressHOLD andthenpress
the SAVED NUMBER REDIAL buttonthatwas
preprogrammedfor this purpose.
8049782200
ARDL SAVE TIMER
Using Line Groups
Somesystemshavetelephonelinesarrangedintoline groupsthat
aremade availableat the telephoneinsteadof individual lines.
Your system administratorcan tell you how your system is
arranged.Whenline groupsareavailable,youmay accessthem
for outsidecallinginsteadof pressingalinebuttonto selectaline
for use.
If your systemhasline groups,accessthemasfollows:
l pressITCM,
l dial desiredline groupaccesscode:
9 = line group1
81= line group2
82= line group3
83= line group4
l listen for outsidedial tone,
l dial desirednumber.
12

Usina Your Telephone To Make Calls
Waiting For A Line (Queuing)
If all the lines in a line group are busy,you can place your
telephonein aqueueto awaitanidleline in theline group. When
you sharealine with anothertelephoneandtheline is busy,you
canplaceyourtelephonein aqueueto awaittheidle line.
To queuefor aline group,
l pressITCM,
l dial theline groupaccesscode(9,81,82,83),
l hearbusytone,
l dial +k8 andhangup.
Whenline groupis free,yourtelephonesoundsseveralshorttone
bursts. Whenyouhearthis,
l lift handset,heardial tone,andplacecall.
To cancelline groupqueuing,
l pressITCM, dial # 8 andhangup.
To queuefor aline thatappearsonyourtelephone,
l pressHOLD,
l pressline buttonof busyline,
l hearshorttone.
Whenthelie isfree,yourtelephonesoundsfiveshorttonebursts
telling youthatyoucanuseyourline. Lift handsetto answeror
ignorethetoneburstif younolongerneedtheline.
‘.
13