france telecom 4020 User manual

1
First
User's guide
4020 telephone
couverture-nouvelle-charte.fm Page 1 Jeudi, 27. mai 2004 3:49 15

2
How to use this guide ?
2
How
You have a 4020 digital telephone. The alphabetic keypad, the screen and the icons
will help you use your telephone easily and make optimum use of the many
functions offered.
These symbols can be supplemented by small icons or text.
The features described in this manual and indicated with an asterisk (*) can only
be accessed with some software versions.
•Actions •Audio keys
Lift the receiver. Loudspeaker.
Hang up. Hands free.
Description of an action
or context. Adjustment “reduce”.
•Display Adjustment “increase”.
Partial view of display.
•Programmable keys and icons •Other fixed keys
Line key. Fixed key.
Icon corresponding to
key. MENU key.
Key programmed by
technician to access
service.
•Keypad •Other symbols used
Numeric keypad. Alternative to action
sequence.
Alphabetic keypad.
Specific key on numeric
keypad. Important information.
Smith John
OR
APRGR000-005
For more details, please contact your France Télécom installer.

3
Contents
3
Toc
Getting to know your telephone . . . . . . . . . . . . p. 4
1. Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6
Identify the terminal you are on. Making and receiving a call.
Initializing your voice mailbox. Consulting your voice mailbox.
Adjusting your telephone settings: ringer and brightness.
Programming direct call keys. Installing the programmable key
label.
2. Using your telephone . . . . . . . . . . . . . . . . . . . . . p. 9
Making a call. Receiving a call. Using call by name. Calling from
your personal directory. Redialling*. Requesting automatic
callback if internal number is busy.
3. During a conversation . . . . . . . . . . . . . . . . . . . . p. 11
Sending DTMF signals. Calling a second person during a
conversation. Receiving a second call. Switching between two
calls (Broker call). Transferring a call. Three-way conference.
Store a number*.
4. Programming your telephone . . . . . . . . . . . . . . p. 13
Programming your personal directory. Customising your voice
greeting. Personal assistant : reaching you with one number only.
Modifying your personal code.
5. Keep in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15
Diverting your calls to your voice message service. When you
return, consult recorded messages. Divert your calls to another
number. When you return, cancel all diversions. Activate/disable
the personal assistant.
6. Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17
Call pick-up. Answering the general bell. Manager/secretary
filtering. Send a voice message copy.
Declaration of conformity . . . . . . . . . . . . . . . . . p. 19
generated

Getting to know your telephone
4
Telephone
To check or modify your key programming.
Calling from your personal directory.
Light indicating messages
received.
Access the various mail services.
Transfer call to another terminal.
Mute key so that your
correspondent can no
longer hear you.
Intercom so that your
terminal automatically
answers a call without
having to lift the recei-
ver.
n Alphabetic keypad
Protected by a flap, used
for call by name, message
service and programming.
You have a self-adhesive
'Memo' label to stick insi-
de the flap.
n Audio keys
Loudspeaker:
to share a conversation
to reduce
loudspeaker or
receiver volume
to increase
loudspeaker or
receiver volume
Hands free:
to make or answer a call without lifting the receiver.
reen displays several pages of information concerning the
ble keys and icons
ake a call, activate a service or manage your calls.
associated with each of these keys:
ns:
Incoming call (flashing).
Call in progress
Call on hold.
Call on common hold.
ion icons:
Function active
Function requiring action.
Terminal or line busy.
med function keys:
Display new page.
Divert your calls to another terminal.
Accessing specific features.
Automatically redial the last number dialled.
;
Hang-up key
To terminate a call or
programming.
APRGR000-010

5
Telephone
o
gramming.
t
or
y
Light indicating messages
received.
Access the various mail services.
Transfer call to another terminal.
n Alphabetic keypad
Protected by a flap, used
for call by name, message
service and programming.
You have a self-adhesive
'Memo' label to stick insi-
de the flap.
i
on
to increase loudspea-
ker or receiver volu-
me
f
ting the receiver.
Display
The screen displays several pages of information concerning the present call.
n Programmable keys and icons
To make a call, activate a service or manage your calls.
Icons are associated with each of these keys:
Call icons:
Incoming call (flashing).
Call in progress.
Call on hold.
Call on common hold.
Function icons:
Function active.
Function requiring action.
Terminal or line busy.
Preprogrammed function keys:
Display new page.
Divert your calls to another terminal.
Accessing specific features.
Automatically redial the last number dialled.
DTMF
generated

6
Getting started
1
6
Other
1.1 Identify the terminal you are on
1.2 Making and receiving a call
•To make a call:
•To answer:
1.3 Initializing your voice mailbox
Press this key twice.
lift the
receiver
hands free for an
outside line
dial the number for
your call
lift the
receiver
hands free
OR
OR
light flashes enter your personal code then
record your name according to voice
guide instructions
Your personal code is used to access your oice mailbox
and to lock your telephone.
APRGR010-010
APRGR010-020
APRGR010-030

1
7
Getting started
7
Get
1.4 onsulting your voice mailbox
1.5 Adjusting your telephone settings: ringer and
brightness
display of sender’s identity and
message broadcasting
personal code
select message replay message
OR
ringer brightness
for the ringer, press
repeatedly on
choose
ringer
choose
volume
apply
for brightness, press
repeatedly on
choose
brightness
apply
OR
OR
APRGR010-040
APRGR010-050

8
1
8
1.6 Programming direct call keys
1.7 Installing the programmable key label
A printed label is supplied with the terminal. This should be installed beneath the
programmable keys.
press
programmed key
present value of
selected key
enter the
number
apply
0_. . . . . . .
1. Insert a flat “ blade ” into the slot (1 slot per key block).
2. Raise the cover.
3. Slide the printed label into position.
4. Replace the cover.
APRGR010-060
APRGR010-070

9
Using your telephone
2
9
Other
2.1 Making a call
2.2 Receiving a call
2.3 Using call by name
lift the receiver hands free programmed line
key
dial the
number for
your call
For an outside line, dial '0' before the number.
For the operator, dial '9'.
OR OR OR
lift the receiver hands free
OR
display the correspondent’s
identity
enter the first
letters of the
name
APRGR020-010
APRGR020-020
APRGR020-030

10
2
10
2.4 alling from your personal directory
2.5 Redialling*
2.6 Requesting automatic callback if internal number is
busy
directory directory number
required (0 to 9)
To program your personal directory, refer to the
paragraph 'Programming your personal directory'.
select the
'Redial'
function
select the No. in the last ten
issued
call required number
OR
OR
internal number busy
“Automatic callback if
terminal busy” programmed key
or function code
OR
APRGR020-040
APRGR020-050
APRGR020-060

11
During a con ersation
3
11
Other
During a conversation, different operations like calling a second person or
transferring a call to another number can be done.
3.1 Sending DTMF signals
During a conversation you sometimes have to send DTMF signals, such as with a
voice server, an automated attendant or a remotely consulted answering machine.
The feature is activated by default.
3.2 alling a second person during a conversation
During a conversation, to call a second person.
3.3 Receiving a second call
During a conversation, another person is trying to call you.
during a conversation
“DTMF End to End”
programmed key or
function code to
deactivate or activate
DTMF
the first call is on
hold
to disable dial enter the
first letters
of the name
line key
DTMF
OR
OR
the first call is on hold
caller's name or number
flashing for 3 seconds
press line key
Smith John
APRGR030-005
APRGR030-010
APRGR030-020
APRGR030-030

12
3
12
3.4 Switching between two calls (Broker call)
During a conversation, a second call is on hold.
To accept the second call:
3.5 Transferring a call
During a conversation, to transfer the call to another number.
3.6 Three-way conference
During a conversation, a second call is on hold.
3.7 Store a number*
To store the displayed number in the personal directory while a communication
is in progress:
the first call is on hold
press line key
to disable number
called
transfer
DTMF
to disable code for function
“Conference”
“Conference”
programmed key
DTMF
OR
select a record in the
directory
enter the name of
your correspondent
apply
(twice)
APRGR030-040
APRGR030-050
APRGR030-060
APRGR030-070
(4 by default)

13
Programming your telephone
4
13
Other
4.1 Programming your personal directory
4.2 ustomising your voice greeting
You can replace the greeting message by a personal message.
directorynumber
(0 to 9)
present value
displayed
enter correspondent’s
number
erase
present
value
enter new label
erase
present
value
internal or
outside number
to be entered
Name :
voice message
service
recording
end of recording apply to return to the default
message
Recording ...
Are you sure
?
OR
APRGR040-010
APRGR040-020

14
4
14
4.3 Personal assistant: reaching you with one number
only*
*Functionality is subject to software configuration: please contact your France
Telecom installer if you experience any problems.
4.4 Modifying your personal code
Your personal code is used to access your voice mailbox and to lock your
telephone. As long as your voice mailbox has not been initialized, personal code
is 1515.
personal assistant select type of
diversion
dial number of a
colleague or your
secretary
dial an
outside line
number
dial number of
your Mobile 4076
or DECT
activate/
deactivate
transfer to
operator
options personal
code
old code
(4 digits)
new code
(4 digits)
apply
APRGR040-030
APRGR040-040

15
Keep in touch
5
15
Other
If you do nothing, e-diatonis diverts calls to your voice mailbox.
5.1 Diverting your calls to your voice message service
5.2 When you return, consult recorded messages
The light indicates that messages have been received.
display number of new and old
messages
personal code
message
broadcasting
replay message erase message
call back sender
of message
select message
copy message
OR
OR
OR OR
OR
APRGR050-005
APRGR050-010
APRGR050-020

16
5
16
5.3 Divert your calls to another number
5.4 When you return, cancel all diversions
5.5 Activate/disable the personal assistant
divert number called
programme another
type of diversion
OR
personal assistant display
status
personal assistant
to activate
personal assistant
to deactivate
personal assistant
apply
OR
APRGR050-030
APRGR050-040
APRGR050-050

17
Sharing
6
17
Other
6.1 all pick-up
6.2 Answering the general bell
If the operator is absent, to answer incoming calls to the operator.
6.3 Manager/secretary filtering
Please contact your France Telecom installer for software configuration.
'Terminal call pick-up'
programmed key or
function code
number of
telephone ringing
OR
General bell is
ringing
'General bell'
programmed key
incoming calls are filtered by a
chosen person (secretary, etc.)
“Filter”
programmed key
same key to
cancel
APRGR060-010
APRGR060-020
APRGR060-030
(71 by default)

18
6
18
6.4 Send a voice message copy
display number of new and old
messages
personal code select message to copy copy message
number
called
correspondent’s
name
apply
add a
correspondent
record a
comment
send message
OR
OR
OR OR
APRGR060-040

19
Declaration of conformity
19
howtoc
We,
France Telecom,
6, Place d’Alleray
75505 Paris Cedex 15
hereby declare that we assume the products covered in these instructions to be
compliant with the essential requirements of Directive 1999/5/CE of the European
Parliament and Council.
Any unauthorised modification to the products shall render this declaration of
compliance null and void.
The CE marking indicates that this product complies with the following EC
directives
3EH 21029ZUABEd.02
- 89/336/CEE (electromagnetic compatibility)
- 73/23/CEE (low voltage)
- 1999/5/CE (R&TTE)
APRGR070-010
Standby power consumption = 0,35 W.

4couv
To contact your after sales department, please dial
monday to saturday from 8 a.m to 8 p.m
(except bank holidays)
Notre site internet : http://www.francetelecom.com
France Télécom
6, place d’Alleray - 75505 Paris Cedex 15
S.A. aucapital de9869333 704 € - 380 129 866 - RCSParis