Franke SB1200 FM CM User manual

20169320Original operating instructions
Original operating instructions • 20169320 • 01 • 8/12/2020
USER MANUAL
SB1200 FM CM
FCS4050
en
Read the user manual before working on the machine.
Keep the manual with the machine and pass the manual
along to the next user if the machine is sold or trans-
ferred to a third party.

Franke Kaffeemaschinen AG Table of contents
User manual SB1200 FM CM iii
TABLE OF CONTENTS
1 For your safety ..................................................................................................................................................... 6
1.1 Intended use ........................................................................................................................................................ 6
1.2 Prerequisites for using the SB1200 (Specialty Beverage Station) ........................................................................... 7
1.3 Explanation of safety instructions according to ANSI ............................................................................................. 7
1.4 Safety concerns when using the coffee machine ................................................................................................... 8
2 Explanation of symbols ....................................................................................................................................... 11
2.1 Symbols used in the manual ............................................................................................................................... 11
2.2 Symbols used in the software ............................................................................................................................. 11
3 Scope of delivery................................................................................................................................................ 16
4 Identification ...................................................................................................................................................... 18
4.1 Position of type plates ........................................................................................................................................ 18
4.2 Type codes......................................................................................................................................................... 20
5 Description of machine....................................................................................................................................... 21
5.1 SB1200 (Specialty Beverage Station).................................................................................................................. 21
5.2 Add-on units....................................................................................................................................................... 25
5.3 Overview of operating modes.............................................................................................................................. 27
6 Installation ......................................................................................................................................................... 31
6.1 Preparations....................................................................................................................................................... 31
6.2 Dimensions of the SB1200 FM CM with UT40 CM and other add-on units........................................................... 31
6.3 Requirements of the water supply....................................................................................................................... 33
7 Filling and emptying............................................................................................................................................ 35
7.1 Filling beans ....................................................................................................................................................... 35
7.2 Filling powder ..................................................................................................................................................... 36
7.3 Filling media ....................................................................................................................................................... 36
7.4 Filling the Flavor Station FSU60 CM.................................................................................................................... 38
7.5 Setting the grind coarseness .............................................................................................................................. 39
7.6 Emptying the bean hopper .................................................................................................................................. 40
7.7 Emptying the powder hopper .............................................................................................................................. 41
7.8 Emptying the grounds container.......................................................................................................................... 42
7.9 Emptying the cooling unit ................................................................................................................................... 42
8 Preparing drinks ................................................................................................................................................. 45
8.1 Dispensing drinks with Quick Select ................................................................................................................... 45
8.2 Preparing hot water ............................................................................................................................................ 45
9 Cleaning............................................................................................................................................................. 47
9.1 Introduction........................................................................................................................................................ 47
9.2 Required cleaning accessory .............................................................................................................................. 48
9.3 5-step method.................................................................................................................................................... 48

Table of contents Franke Kaffeemaschinen AG
iv User manual SB1200 FM CM
9.4 Starting the cleaning process.............................................................................................................................. 49
9.5 Rinsing coffee machine....................................................................................................................................... 50
9.6 Cleaning the bean hopper and powder hopper .................................................................................................... 51
9.7 Cleaning the screen............................................................................................................................................ 51
10 Configuration...................................................................................................................................................... 52
10.1 Switching to the maintenance level..................................................................................................................... 52
10.2 PIN codes........................................................................................................................................................... 52
10.3 My settings menu tree ........................................................................................................................................ 53
10.4 Input methods .................................................................................................................................................... 53
10.5 Menu 0 Commissioning ...................................................................................................................................... 53
10.6 Menu 1 Set machine .......................................................................................................................................... 54
10.7 Menu 2 Set drinks .............................................................................................................................................. 58
10.8 Menu 3 Date and time ........................................................................................................................................ 60
10.9 Menu 4 Nutritional value information .................................................................................................................. 61
10.10 Menu 6 Access rights ......................................................................................................................................... 63
11 Individualization and data transfer....................................................................................................................... 65
11.1 Overview ............................................................................................................................................................ 65
11.2 Individualization and data transfer menu tree ...................................................................................................... 66
11.3 Switching to the maintenance level..................................................................................................................... 67
11.4 Requirements for your own media....................................................................................................................... 67
11.5 Required directory structure on the USB stick..................................................................................................... 68
11.6 Loading or deleting your own media.................................................................................................................... 68
11.7 Using your own advertising media....................................................................................................................... 69
11.8 Configure application.......................................................................................................................................... 70
11.9 Loading/backing up data.................................................................................................................................... 71
11.10 Restoring default values...................................................................................................................................... 71
12 Troubleshooting.................................................................................................................................................. 72
12.1 Error messages .................................................................................................................................................. 72
12.2 Tips for good coffee drinks ................................................................................................................................. 72
12.3 Help with problems concerning product quality ................................................................................................... 73
13 Decommissioning ............................................................................................................................................... 74
13.1 Preparing for decommissioning........................................................................................................................... 74
13.2 Short-term decommissioning (up to 3 weeks)...................................................................................................... 74
13.3 Long-term decommissioning............................................................................................................................... 74
13.4 Transport and storage......................................................................................................................................... 75
13.5 Recommissioning after prolonged periods of storage or non-use ......................................................................... 75
14 Disposal of parts ................................................................................................................................................ 76
15 Technical data .................................................................................................................................................... 77
15.1 Capacities in accordance with DIN 18873-2:2016-02 ......................................................................................... 77
15.2 Technical data of the coffee machine.................................................................................................................. 77

Franke Kaffeemaschinen AG Table of contents
User manual SB1200 FM CM v
15.3 Coffee machine electrical connections................................................................................................................ 77
Index.................................................................................................................................................................. 78

1 | For your safety Franke Kaffeemaschinen AG
6 User manual SB1200 FM CM
1 FOR YOUR SAFETY
1.1 Intended use
1.1.1 Coffee machine
– The SB1200 FM CM is a commercial machine for preparing drinks and is intended for the SB1200 (specialty
beverage station). It is designed for use in food services, the hotel industry, offices and other similar environ-
ments.
– The SB1200 FM CM is designed to process whole coffee beans, ground coffee, powder that is suitable for au-
tomatic devices, fresh milk, milk drinks, syrup and ready-to-drink beverages (e.g. cold brew coffee).
– The SB1200 FM CM is intended for the preparation of drinks in accordance with these instructions and the
technical data.
– The SB1200 FM CM is intended for operation indoors.
Please note
– The SB1200 FM CM is not suitable for use outdoors.
1.1.2 Add-on units
Cooling unit
– The cooling unit is intended exclusively for use in enclosed furniture with ventilation openings to prevent liquids
from entering the unit. The cooling unit must not be used free-standing.
– The cooling unit UT40 is designed exclusively to keep milk and ready-to-drink beverages cool for the prepara-
tion of beverages with a Franke coffee machine.
– Only use pre-cooled milk and pre-cooled ready-to-drink beverages (2–5°C).
– Use only the recommended cleaners from Franke.
Please note
– Other cleaners may leave residues in the cold media (milk/ready-to-drink beverage) system.
CleanMaster
– The CleanMaster is intended exclusively for operation indoors.
– The CleanMaster is intended exclusively for cleaning the Franke coffee machine and the Franke add-on units.
– Do not place or use any electrical appliances inside the CleanMaster.
– Use only the recommended cleaners from Franke.
Please note
– Other cleaners may leave residues in the milk and cold media (ready-to-drink beverage) system.
Flavor Station (optional)
– The Flavor Station is intended exclusively for the automatic conveyance of syrups and other fluid aromas for the
preparation of drinks.
Please note
– The Flavor Station is not designed to pump viscous fluids such as chocolate sauce.
– The Flavor Station is not suitable for the storage of alcoholic or explosive substances.

Franke Kaffeemaschinen AG For your safety | 1
User manual SB1200 FM CM 7
1.2 Prerequisites for using the SB1200 (Specialty Beverage Station)
– The SB1200 (Specialty Beverage Station) is intended for use as a self-service machine.
– For users' safety, the SB1200 (Specialty Beverage Station) must be monitored at all times.
– Before cleaning the SB1200 (Specialty Beverage Station), staff must make sure that they have read and under-
stood the manual.
– Do not operate the SB1200 (Specialty Beverage Station) until you have completely read and understood this
manual.
– Do not use the SB1200 (Specialty Beverage Station) if you are not familiar with the various functions.
– Do not use the SB1200 (Specialty Beverage Station) if the connection lines of the SB1200 (Specialty Beverage
Station) are damaged.
– Do not use the SB1200 (Specialty Beverage Station) unless the SB1200 (Specialty Beverage Station) has been
cleaned or filled as intended.
– Children under the age of 8 years are not permitted to use the SB1200 (Spe-
cialty Beverage Station).
– Children or persons who are challenged with respect to physical, sensory or
mental abilities must not use the SB1200 (Specialty Beverage Station) except
under supervision, nor should they play with the SB1200 (Specialty Beverage
Station).
– Children are not permitted to carry out any cleaning on the SB1200 (Specialty
Beverage Station).
1.3 Explanation of safety instructions according to ANSI
Observation of these safety instructions is imperative to ensure personal safety and the protection of material
goods.
Symbol and signal word indicate the severity of the hazard.
WARNING
WARNING indicates a potential danger. DANGER indicates an imminent danger which, if not
avoided, will result in death or serious injury.
CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate
injury.
NOTICE
NOTICE directs your attention to the risk of damage to machinery.

1 | For your safety Franke Kaffeemaschinen AG
8 User manual SB1200 FM CM
1.4 Safety concerns when using the coffee machine
WARNING
Risk of fire
If the power cord is electrically overloaded, the heat generated can cause a fire.
a) Never use power outlet strips, multi-sockets or extension cords to connect the coffee machine to the power
supply.
WARNING
Risk of fatal injury from electrocution
Damaged power cords, pipes or push-on fittings can lead to electrocution.
a) Do not connect any damaged power cords, pipes or push-on fittings to the power grid.
b) Replace damaged power cords, pipes or push-on fittings.
If the power cord is permanently assembled, contact the service technician. If the power cord is not perma-
nently assembled, order and use a new, original power cord.
c) Ensure that the machine and the power cord are not near any hot surfaces such as gas or electric stoves or
ovens.
d) Ensure that the power cord is not pinched and does not chafe on sharp edges.
WARNING
Risk of fatal injury from electrocution
Liquid/moisture entering the machine or leaks can lead to electrocution.
a) Never point a liquid or steam jet at the machine.
b) Do not pour any liquids on the machine.
c) Do not immerse the machine in liquid.
d) Disconnect the machine from the power supply in the event of a leak or if liquid/moisture enters the machine.
WARNING
Risk of fatal injury from electrocution
Work, repairs or servicing improperly performed on electrical systems can lead to electrocution.
a) Have repairs on electrical parts carried out by service technicians using original spare parts.
b) Have servicing work carried out by authorized persons with corresponding qualifications only.
WARNING
Danger of suffocation
Plastic packaging materials could cause children to suffocate.
a) Ensure that children have no access to plastic packaging materials.

Franke Kaffeemaschinen AG For your safety | 1
User manual SB1200 FM CM 9
WARNING
Risk of scalding
Hot water is released during rinsing.
a) Keep hands away from the spouts and nozzles during this process.
b) Do not place anything on the drip grid.
c) IN CASE OF SCALDING: Immediately cool the affected area and, depending on the severity of the injury, con-
sult a doctor.
WARNING
Risk of scalding
Hot drinks can lead to scalding.
a) Always be careful with hot drinks.
b) Use only suitable drinking vessels.
WARNING
Risk of scalding
Hot liquids and steam escape during cleaning and can lead to scalding.
a) Keep hands away from the spouts and nozzles during this process.
WARNING
Risk of injury
If objects find their way into the bean hopper or grinder, splinters may be ejected, leading to injury.
a) Never insert any objects into the bean hopper or grinder.
CAUTION
Cutting injuries/crushing
The powder hopper's feeding mechanism can cause cuts or crushing injuries.
a) Exercise care when cleaning the powder hopper.

1 | For your safety Franke Kaffeemaschinen AG
10 User manual SB1200 FM CM
CAUTION
Irritation from cleaners
Cleaning tablets, milk system cleaning agents, and descaler can lead to irritations of the skin or eyes.
a) Observe the hazard warnings on the label of the respective cleaner.
b) Avoid contact with your eyes and skin.
c) Wash your hands after coming into contact with cleaners.
d) Cleaners must not find their way into drinks.
CAUTION
Health hazard due to germ formation
Inadequate cleaning can result in food residues accumulating in the machine and at the outlets, thereby contami-
nating products.
a) Do not use the machine unless it has been cleaned according to the instructions.
b) Clean the machine daily in accordance with the instructions.
c) Inform operating personnel of the necessary cleaning measures.
CAUTION
Health hazard due to germ formation
If the machine is not used for extended periods, residue may accumulate.
a) Clean the machine if it is not used for extended periods (more than 2days).
CAUTION
Formation of mold
Mold can form on the coffee grounds.
a) Empty and clean the grounds container at least once a day.
NOTICE
Risk of damage to the coffee machine
If the spout cleaning device is placed on the drip grid too soon, the dispensing spout will move toward the spout
cleaning device. This may damage the coffee machine and/or the spout cleaning device.
a) Only place the spout cleaning device on the drip grid when prompted to do so, and only once the dispensing
spout has been fully lowered.

Franke Kaffeemaschinen AG Explanation of symbols | 2
User manual SB1200 FM CM 11
2 EXPLANATION OF SYMBOLS
2.1 Symbols used in the manual
2.1.1 Orientation
Symbol Description
Clean components using the 5-step method.
This symbol indicates tips, tricks and additional information
Prerequisites for additional steps
Result or intermediate result for additional steps
2.2 Symbols used in the software
2.2.1 Symbols used for navigation and operation
Symbol Designation Description
Cancel button Cancel preparation
Select next/previous page Scroll through menus with multiple pages
Start button Start preparation
2.2.2 Symbols on the dashboard and on the user interface
When a symbol is illuminated on the dashboard, additional information and instructions can be displayed by tapping
the symbol. Refer to the " Troubleshooting [ } 72] " chapter for help if an error occurs.

2 | Explanation of symbols Franke Kaffeemaschinen AG
12 User manual SB1200 FM CM
Symbol Designation Description
Franke logo Call up the maintenance level
Servicing/cleaning Machine must be cleaned and/or serviced
Coffee bean Bean hopper is empty or not installed correctly
Grounds container Grounds container must be emptied
Rinse Machine must be rinsed or machine rinses
Product
Payment Payment active
Data transfer Data being transferred
Individual products counter
Individualization Modify drinks and depiction
Info
Inactive

Franke Kaffeemaschinen AG Explanation of symbols | 2
User manual SB1200 FM CM 13
Symbol Designation Description
Standby Switch the machine to standby
Door The door is open.
Service/configuration/ad-
ministration
First Shot Preheat system
Favorites Favorites button, can be assigned to a function that is used fre-
quently
Double product Prepare double drink quantity (double dispensing)
Ground coffee
Advertising images
Screen saver
Brightness Set brightness
Bean left/right Active grinder

2 | Explanation of symbols Franke Kaffeemaschinen AG
14 User manual SB1200 FM CM
Symbol Designation Description
Info
Product
Event log List of event and error messages
Powder resource The powder hopper is empty or has not been inserted correctly
Milk Milk container is empty or not installed correctly
2.2.3 Depiction of error messages
Highlighted products cannot be prepared. The illuminated symbol on the dashboard takes you to the error mes-
sage.
If the entire system is affected by an error, the error message will appear automatically.
Close
The door is open. Please close door.
2018-09-06
11:35

Franke Kaffeemaschinen AG Explanation of symbols | 2
User manual SB1200 FM CM 15
Color code for error messages
Temporary interruption
System still fully functional
System has limited functionality
Some or all resources are locked

3 | Scope of delivery Franke Kaffeemaschinen AG
16 User manual SB1200 FM CM
3 SCOPE OF DELIVERY
The scope of delivery may vary, depending on the device configuration. Additional accessories may be obtained di-
rectly from your retailer or from Franke Kaffeemaschinen AG in Aarburg, Switzerland.
Item description Item number
Manual set (SB1200 FM CM) 560.0604.731
Metal braided hose 560.0003.679
Cleaning tablets (100 pcs.) 567.0000.010
Cleaning tablets (China) 567.0000.016
Cleaning tablets (USA/Canada) 567.0000.002
Cleaning brushes 560.0003.728
Twisted-in-wire brush 560.0001.019

Franke Kaffeemaschinen AG Scope of delivery | 3
User manual SB1200 FM CM 17
Item description Item number
Cleaning brush 560.0003.716
Microfiber cloth 560.0002.315
Grinder adjustment wrench 560.0003.876
Aerator / hose wrench 560.0522.696
USB stick (4 GB) 560.0003.285
Spout cleaning device 560.0604.024
Adapter for CAN cable 560.0002.932
Colored labels 560.0615.308
Cable ties, blue 560.0005.818
Cable ties, green 560.0615.418
Cable ties, red 560.0005.819
Cable ties, black 560.0615.421
Adapter for CAN cable 560.0002.932

4 | Identification Franke Kaffeemaschinen AG
18 User manual SB1200 FM CM
4 IDENTIFICATION
4.1 Position of type plates
4.1.1 Coffee machine
The type plate for the coffee machine is located on the right-hand interior wall.
4.1.2 Cooling unit UT 40 CM
The type plate is located in the center of the right-hand side panel of the cooling chamber.
4.1.3 CleanMaster
The type plate of the pump module CleanMaster and the Flavor Station CleanMaster is located on top of the hous-
ing.

Franke Kaffeemaschinen AG Identification | 4
User manual SB1200 FM CM 19
4.1.4 FSU60 CM (optional)
The type plate of the under-counter Flavor Station FSU60 CM is located on top of the left-hand side of the housing.
4.1.5 CW (option)
The type plate for the cup warmer is located on the inner side of the rear panel.
4.1.6 AC125 (option)
The type plate of the AC125 is located on the right-hand inner side.

4 | Identification Franke Kaffeemaschinen AG
20 User manual SB1200 FM CM
4.1.7 AC200 (option)
The type plate of the AC200 is located on the left-hand side of the pullout.
4.2 Type codes
4.2.1 Coffee machine
Type code Description
SB1200 Coffee machine (specialty beverage station)
Series: SB
Overall size: 1200
2G 2 grinders
1P 1 powder dosing unit
1IC Iced Coffee Module (IC)
2P 2 powder dosing units
CM CleanMaster
FM FoamMaster (cold and warm milk/media, cold and warm milk foam)
4.2.2 Add-on units
Type code Description
CM MA CleanMaster module (master)
CM SL CleanMaster module (slave)
FSU60 CM Under-counter Flavor Station with 6 syrup pumps and CleanMaster cleaning system
UT40 CM Under-counter cooling unit (40 l) with CleanMaster cleaning system
1OM 1 x one-media pump module
2OM 2 x one-media pump modules
3OM 3 x one-media pump modules
4OM 4 x one-media pump modules
1DM 1 x double-media pump module
2DM 2 x double-media pump modules