Franke EVOLUTION PLUS User manual

Read the operating instructions and the chapter on safety
information before operating the machine. Keep the oper-
ating instructions near the machine.
Evolution Plus Operating Instructions

Seite 1
Page 1
Dear customer
Dear customer,
Congratulations on your purchase of an Evolution Plus coffee
machine, and thank you for your trust in us.
The Evolution Plus is a powerful, space-saving coffee machine
that will perfectly meet your needs. Your customers will be im-
pressed that you can quickly prepare high-quality, customized
coffee specialties.
We are confident you enjoy your Evolution Plus for years to
come.
Sincerely, Franke Kaffeemaschinen AG

Seite 2
EXPLANATION OF SYMBOLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
FOR YOUR SAFETY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
PROPER USAGE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
GENERAL SAFETY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
PACKAGE CONTENTS AND IDENTIFICATION . . . . . . . . . . . . . . . . . . . . . . . .7
PACKAGE CONTENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
IDENTIFICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
DESCRIPTION OF MACHINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
EVOLUTION PLUS AND OPTIONAL ACCESSORIES . . . . . . . . . . . . . . . .10
INSTALLATION AND TECHNICAL DATA . . . . . . . . . . . . . . . . . . . . . . . . . .13
INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
START-UP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
DAILY START-UP OF THE EVOLUTION PLUS . . . . . . . . . . . . . . . . . . . .17
EMPTYING EVOLUTION PLUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
PREPARING DRINKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
PREPARING ASTANDARD DRINK . . . . . . . . . . . . . . . . . . . . . . . . . . .21
PREPARING ADRINK USING PREPROGRAMMED SETTINGS . . . . . . . . . . .22
HOT WATER OUTLET . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
STEAM OUTLET . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
FOAMING MILK WITH AUTOSTEAM PRO . . . . . . . . . . . . . . . . . . . . . .25
CLEANING AND RINSING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
OVERVIEW OF THE PROCESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
CLEANING THE COFFEE SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . .27
CLEANING THE EVOLUTION PLUS WITH MILK SYSTEM INCL. SANITIZING. .28
CLEAN COFFEE DISPENSER AND MILK FOAMER HEAD . . . . . . . . . . . . . .30
PRIMING THE MILK DISPENSER . . . . . . . . . . . . . . . . . . . . . . . . . . .31
CLEANING THE WATER AND STEAM OUTLET . . . . . . . . . . . . . . . . . . .32
CLEANING THE AUTOSTEAM PRO OUTLET . . . . . . . . . . . . . . . . . . . . .32
EVOLUTION PLUS CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . . .34
CONTROLS AND OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
PRODUCT DEFINITIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
CLOCK AND TEMPERATURE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
PAYMENT SYSTEMS AND DISPLAY. . . . . . . . . . . . . . . . . . . . . . . . . .37
ERROR DISPLAY AND DISPLAYING COUNTERS . . . . . . . . . . . . . . . . . .38
RESET COUNTERS AND CHANGE PIN . . . . . . . . . . . . . . . . . . . . . . . .40
STORAGE AND DISPOSAL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
SHUT-DOWN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
LONG TERM STORAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
DISPOSAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
TROUBLESHOOTING AND ERROR CODES . . . . . . . . . . . . . . . . . . . . . . . .42
TROUBLESHOOTING HINTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
TROUBLESHOOTING TO IMPROVE PRODUCT QUALITY . . . . . . . . . . . . . .43
CERTIFICATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
DECLARATION OF CONFORMITY. . . . . . . . . . . . . . . . . . . . . . . . . . . .44
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Page 2 Table of Contents
Table of Contents

Seite 3
Explanation of symbols
!
!
! WARNING indicates the risk of
injury.
CAUTION indicates the risk of
minor injury.
DANGER indicates the potential for
serious or life-threatening injury.
NOTICE indicates the possibility of
damage to the machine.
This symbol indicates tips, short-
cuts and additional information.
Dishwasher-safe parts are identi-
fied with this symbol.
Component disinfection.
Explanation of symbols
DANGER
CAUTION
WARNING
NOTICE
Page 3
Explanation of symbols

For Your Safety
Evolution Plus
Evolution Plus is an espresso machine for use in food service.
It is designed to grind whole coffee beans. With the addition of
MilkSystem, the Evolution Plus integrates milk steaming and
foaming.
The Evolution Plus is designed exclusively for preparing espres-
so drinks, espresso/milk combination drinks, hot water and
steam in accordance with these instructions and the technical
data.
Refrigerator/Milk Systems (optional)
Milk System is an optional accessory for the Evolution Plus. It is
to be used only to refrigerate milk in conjunction with espresso
based milk drinks.
Milk should be at proper temperature (36-41F) before used to
prepare drinks.
Use only Franke supplied/approved cleaning detergents for
Evolution Plus and/or Milk System.
The use of other cleaning detergents may cause premature fail-
ures and will void warranty.
Cup Warmer (optional)
The cup warmer is an optional accessory for the Evolution Plus
espresso machine. It is to be used only to warm coffee cups and
glasses used for drink preparation.
The cup warmer is not designed to dry dish towels or other
cloths. It is not necessary to cover the cups to warm them.
Important
Do not operate your Evolution Plus and its accessories until you
have completely read and understood these instructions. Keep
these operating instructions near the Evolution Plus.
Each operator of the Evolution Plus must have read and under-
stood these instructions. This does not apply to self-service
customers. Self-service machines must always be monitored to
protect the users.
Children may never approach the machine alone and must
always be supervised.
If the Evolution Plus is sold or transferred to a third party, give
the operating instruction to the next user.
If you need more information
or if specific problems occur
that cannot be solved using
these instructions, contact
your local customer service
representative for the re-
quired information or contact
FRANKE Kaffeemaschinen
AG in Aarburg, Switzerland,
directly.
Proper usage
You and the Evolution Plus are close to our hearts. Therefore, we would like to provide you with
detailed safety information. At Franke Coffee Systems your safety is a top priority.
For Your Safety
Page 4
For Your Safety

For Your Safety
Seite 5
! !
!
Page 5
For Your Safety
General Safety Concerns when Using the Evolution Plus and its Optional Accessories
Risk of death by electrocution!
Never operate a machine that has been damaged or has a•
damaged power supply cable.
If you suspect damage to the machine (for instance, a hot•
or burning odor), unplug the machine from the outlet and
contact your service technician.
If the power supply cable to this machine is damaged, it must be
replaced by a special power cord.
Only a qualified service technician should replace the power•
supply cable.
Ensure that the machine and power supply cable are not•
near any hot surfaces such as gas or electric stoves or
ovens.
Ensure that the power supply cable is not pinched and does•
not rub against sharp edges. The machine contains electri-
cally conductive parts. Opening the machine can pose risk
of death.
Never open or attempt to repair the machine yourself.•
Do not make any modifications to the machine that are not•
described in the owner's manual.
Repairs should only be made by a service technician using•
original replacement and accessory parts.
DANGER WARNING
Risk of injury, eye injury and damage to the machine!
Objects in the coffee bean hopper or grinder may splinter and be
ejected, leading to damage to the machine or injury.
You must only use whole beans to refill the hoppers.•
Never put foreign objects into the hoppers.•
Never poke any object around in the coffee bean hopper or•
grinder.
WARNING
Risk of injury!
Reaching into the Evolution Plus may result in abrasions or
crushing injuries from interior components.
Only open the Evolution Plus when daily work requires it as•
directed in these instructions. (e.g. to empty the grounds
container).
Be careful when working on the Evolution Plus when it is•
open.
Only certified service personnel should open the Evolution•
Plus for any other reasons.

Seite 6 For Your Safety
!
!
!
WARNING
Risk of spoiled milk and coffee residue!
If the machine is not cleaned daily, milk and coffee residue may
accumulate in or around the machine, clog the dispensers or
find its way into drinks.
Clean the Evolution Plus and its optional accessories at least•
once per day.
Follow the instructions in the chapter "Cleaning and Rins-•
ing."
Spoiled milk can harbor harmful bacteria.•
WARNING
Risk of burns!
The coffee outlet and milk dispenser, hot water outlet and
steam wand may be extremely hot.
Do not touch the dispensers or outlets.•
The surfaces of the cup warmer are hot.
Do not touch these surfaces.•
WARNING
Danger of scalding!
During heat-up, normal operation and cleaning hot fluids and
steam are dispensed.
Keep hands away from the dispensers and outlets during•
operation.
When preparing drinks, the products themselves pose a risk of
scalding.
Always handle hot drinks properly.•
NOTICE
Damage from foreign objects!
Putting foreign objects in the cleaning tablet chute may lead to
damage to the machine.
Only put Franke cleaning tablets in the cleaning tablet•
chute.
Never poke any object around in the cleaning tablet chute.•
NOTICE
Damage from water jets!
The Evolution Plus is not protected from water jets.
Do not use water jets or high-pressure cleaners to clean the•
machine.
Follow the instructions in the chapter "Cleaning and Rins-•
ing."
NOTICE
Damage to the machine!
Set the machine up out of the reach of children.•
Do not expose the machine to the elements, such as rain,•
frost or direct sunlight.
The power supply cable may pose the risk of tripping or become
damaged.
Never let the power supply cable hang loose.•
Page 6 For Your Safety

Package contents and Identification
Seite 7
The Evolution Plus is a powerful espresso machine with an innovative operating interface. You can pre-
pare each customer's customized drink using the Preselection Plus panel.
Package contents and Identification
Package contents
Evolution Plus
Basic model. Optional acces-
sories can be ordered from
your FRANKE retailer.
Cleaning tablets
To clean and protect your
coffee system.
Item no.: BK 300 935
Franke Cleaning Solution
(Milk System only)
To keep your milk system
clean and hygienic.
Item no.: BK 301 732
Angled brush
To clean the brewing unit.
Item no.: 1L 301 160
Cleaning brushes
To clean the dispenser
system.
Item no.: 1L 301 376
Page 7

Seite 8 Package contents and Identification
Read the operating instructions and the chapter on safety
information before operating the machine. Keep the oper-
ating instructions near the machine.
Evolution Plus Operating Instructions
Adjust card
To make minor adjustments
to the machine.
Item no.: 10 300 924
Microfiber cloth
To clean and protect the exte-
rior of the machine.
Item no.: 1H 325 974
Owner's manual
Operating instructions
Cleaning instructions
Item no.: 1T 311 741
Item no.: 1T 311 740
Item no.: 1T 311 744
Other manuals can be down-
loaded via the Internet.
www.franke-cs.com
The configuration of your
Evolution Plus may differ from
that shown in the instructions.
Please refer to your purchase
contract.
Additional accessories may
be obtained directly from your
retailer or from FRANKE
Kaffeemaschinen AG in Aarburg,
Switzerland.
Bean pusher
To close off the bean hop-
per throat prior to hopper
removal.
Item no.: 1T 310 108
Page 8

Package contents and Identification
Seite 9
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Inst. Nr:
Typ:
Nr:
Spannung:
Frequenz:
Leistung:
A
bsicherung:
AK4-xxx xxx
KE
36.1.00.00001
200-240 V ~
50 / 60 Hz
100 W
10 A
Kaffeemaschinen AG
CH-4663 Aarburg
Identification
Evolution Plus Identification plate Refrigerator Identification plate
(as an example for optional accessories)
Position of Identification plate Model Codes
Model code Component
A II Evolution Plus Top
2M Number of grinder(max. 2)
H Hot-water dispenser
S Steam wand
CF Milk froth, warm and cold milk
AS Autosteam Pro (instead of steam)
R Refrigerator (optional)
CW Cup Warmer (optional)
Page 9
Model (see below for key to models)
Appliance no.
36 denotes year of construction
(2006), the 3 denotes the millennium,
the 6 the year
Electrical connection details
Power ratings of boilers
Manufacturer
Identification key

Seite 10 Description of machine Page 10 Description of machine
Description of machine
In this section you will learn more about the functions and options of your Evolution Plus
and where the controls are located.
Evolution Plus and Optional Accessories
The Evolution Plus has numerous options. To give you an over-
view of your machine, we will illustrate various options on a
sample configuration.
You will become familiar with the Evolution Plus with its controls
as well as the refrigerator and cup warmer.
Please note that your Evolution Plus may look different from the
configuration shown here.
Evolution Plus Performance Figures
Specialty Hourly capacity
Espresso 240 cups
Coffee Cream 180 cups
Cappuccino 150 cups
Caffè Latte 150 cups
Latte Macchiato 120 cups
Warm milk 120 cups
Cold milk 150 cups
Hot water 25 liters
Coffee bean hopper
Cleaning tablet chute
Card reader/USB cover
Control panel
(with display, product buttons and
Preselection Plus)
Grounds Container door
Hot water outlet
Coffe/Milk outlet
(coffee, milk and milk froth)
Steam wand
(Autosteam PRO – optional)
Drip tray and drip grate

Seite 11
Description of machineDescription of machine
Page 11
Evolution Plus Control Panel Display
CLEAN button On/Off button Preselection Plus panel
Product buttons
The Evolution Plus offers controls that can be customized to your product offering depending on the
configuration. You may store set default products or combine and measure your products individu-
ally. Your sales manager and service technician will be glad to help you.
Obtain your products as usual using the product buttons or define each customer's drink individu-
ally using the Preselection Plus panel.
For instance, you might preselect the cup size and type of coffee or make an espresso with decaf-
feinated beans instead of regular beans.
Evolution Plus Operating Interface
Please select
10.01.2008 / 12:44
Ristretto
Espresso
Coffee
Other
products
Latte
Macchiato
Cappuccino
Milk Foam
Warm milk
Prompt
Date and time
Product names
Switch to other menu levels
++ **
*right Coffee boiler
heating
*left Hot water/Steam
boiler heating
+right Hot water/Steam
boiler supply
+left Cup
monitoring active

Seite 12 Description of machineDescription of machine Page 12
Evolution Plus optional accessories
Milk System (optional)
In many regions, milk is part
of a good cup of coffee. You
can connect the milk cooler
directly to the Evolution Plus
to make sure the milk doesn't
spoil.
Cup Warmer (optional)
To enjoy coffee at its best,
you need prewarmed cups.
The cup warmer fits perfectly
on your Evolution Plus.
On/Off switchOn/Off switch (behind door)

Installation and Technical Data
Seite 13
Installation
Installation and Technical Data
Your Evolution Plus must be properly installed so that you can operate it correctly—one of our service technicians
will do that for you. You'll have to take care of a few things first.
Pre-Installation
Assure proper electrical supply according to technical data of•
the machine and country/regional regulatory requirements.
Power supply must be able to be interrupted by a switch.•
The water connection have a shut-off with a check valve and•
filter and must meet the requirements of the technical data.
Water needs to be tested and filtration may be required.•
The water for coffee preparation should always be fresh, oxy-•
genated and rich in minerals (TDS 150ppm). Water needs to
be softened if hardness is over 3gpg or warranty will be void.
If you own an Evolution Plus with an electrical connection•
other than those described in the table at right, you will have
received additional information regarding the installation
with your order confirmation.
Installation
You must have completed these preparations before one of our
service technicians can install the Evolution Plus for you.
One of our service technicians will install your Evolution Plus
and put it into operation for the first time. The technician will
walk you through the basic functions.
Coffee bean hopper 1.2 kg per mill (optional: lockable)
Grounds container 50 cakes (optional: grounds ejection)
Boiler contents small heating tank: coffee 1.2l 1.0 MPa (145psi)
large heating tank: hot water/steam 1.6l 0.2 MPa (29psi)
Electrical connection 200 V 3 L PE 4 kW 50/60 Hz Fuse: 20 A
200 - 208 V 1 L N PE 2.6 kW 50/60 Hz Fuse: 16 A
230 - 240 V 1 L N PE 3.2 kW 50/60 Hz Fuse: 16 A
230 - 240 V 1 L N PE 5.2 kW 50/60 Hz Fuse: 30 A
380 V 2 L N PE 5.2 kW 50/60 Hz Fuse: 16 A
400 V 2 L N PE 5.2 kW 50/60 Hz Fuse: 16 A
208 V 2 Ph PE 4.8 kW 50/60 Hz Fuse: 30 A current: 24 A Plug L6-30
Electric cable l = 1800 mm (70.86 inch)
Water supply Metal hose with union nut G3/8“, l = 1500mm (59inch)
Drain hose d = 16 mm (0.63 inch), l = 2000mm (78.75inch)
not permanently attached to the drain (vented)
Noise emission < 70 dB(A)
Weight 1M 46 kg 2M 50 kg
Cold water connection G 3/8 “ outside thread
Water pressure 80 - 800 kPa (0.8 - 8.0bar or 11.6 - 116psi)
Water shut-off with check valve and filter
Water hardness max. 70 mg CaO/1l water (7dH, 13°fH)
Chlorine content max. 100ppm
Ideal pH value 7
Funnel d = 50 mm (1.97 inch) with siphon
Drain pipe min d = 1 “
Environmental conditions Humidity: max. 80%
Ambient temperature: 10 - 35°C (50 - 95 °F)
Evolution Plus Technical Data
Installation and Technical Data
Page 13

Seite 14 Installation and Technical Data
min 50
min 200
12 5/8
11 1/4
7/8
23/8
7
305/8
193/4
4
131 3/4
23 3/4
6
241/2
12 5/8
n
1/2
n
3/8
3/8
7/8
15/8
15/8
1 1/4
27/8
Evolution Plus Dimensions Evolution Plus Installation Dimensions
Adjustable feet (optional)
Prepare a stable, ergonomic surface(min. load capacity: 150 kg).
The control panel should be at eye level.
Distance to the wall must be at least 1.96 inch. Clearance above
the machine must be at least 7.87 mm.
Adjustable feet can be used to compensate for unevenness or
height differences.
If optional accessories are installed, up to an additional 320mm
may be required per accessory.
Observe the connection requirements of the accessories.
refer to the following pages.
Page 14 Installation and Technical Data
30 mm (1.18 inch) foot 500 mm + 177 mm + 30 mm = 707 mm (27.83 inch)
40 mm (1.57 inch) foot 500 mm + 177 mm + 40 mm = 717 mm (28.23 inch)
70 mm (2.76 inch) foot 500 mm + 177 mm + 70 mm = 747 mm (29.41 inch)
100 mm (3.94 inch) foot 500 mm + 177 mm + 100 mm = 777 mm (30.59 inch)

Seite 15
Installation and Technical Data
min 50
min 200
Milk container 10 liters (2.64 gallons)
Electrical connection 200 - 240V 1 LN PE 100W 50/60 Hz Fuse: 10 A
115 V 1 L N PE 100 W 50/60 Hz Fuse: 10 A
Electric cable 2000 mm (78.74 inch)
Environmental conditions Humidity: max. 80%
Ambient temperature: 5 - 32°C (41 - 89.6 °F)
Weight approx. 26 kg
Width 320 mm (12.60 inch)
Depth 460 mm (18.11 inch)
Height 500 mm (19.69 inch)
Milk System Technical Data Installation Dimensions for Optional Accessories
Capacity up to 80 cups(depending on size of cups)
Electrical connection 200 - 240V 1 LN PE 140W 50/60 Hz Fuse: 10 A
Electric cable 2000 mm (78.74 inch)
Weight approx. 15 kg
Width 225 mm (8.86 inch)
Depth 440 mm (17.32 inch)
Height 540 mm (21.26 inch)
Cup Warmer Technical Data
30 mm (1.18 inch) foot 500 mm + 177 mm + 30 mm = 707 mm (27.83 inch)
40 mm (1.57 inch) foot 500 mm + 177 mm + 40 mm = 717 mm (28.23 inch)
70 mm (2.76 inch) foot 500 mm + 177 mm + 70 mm = 747 mm (29.41 inch)
100 mm (3.94 inch) foot 500 mm + 177 mm + 100 mm = 777 mm (30.59 inch)
Adjustable feet (optional)
Place the optional accessories in line with the Evolution Plus
and at eye level.
Distance to the wall must be at least 1.96 inch. Clearance above
the machine must be at least 7.87 inch.
Adjustable feet can be used to compensate for unevenness or
height differences.
If optional accessories are installed, up to an additional 320mm
may be required per accessory.
Page 15
Installation and Technical Data

Seite 16 Installation and Technical Data
12 5/8
26
18 1/4
4195/823/8
187/8
181/4
1/2
Dimensions of Optional Accessories, using the MIlk System as an Example (other accessories have identical dimensions)
Page 16 Installation and Technical Data

Start-up
Seite 17
01 02 03 04
!
01 02 03
!


Daily Start-up of the Evolution Plus
Start-up
In this chapter you will learn how to get your Evolution Plus ready for operation. In addition to the start-
up procedure, you will learn about processes that take place automatically during start-up and about
additional preparations.
Turn on the EVOLUTION PLUS
by pressing the ON/OFF button.
The EVOLUTION PLUS auto-
matically vents the boiler
system while heating.
Add coffee beans and milk, if
necessary.
The EVOLUTION PLUS is ready
for operation.
Danger of scalding
from hot water, splatters and
hot steam.
Do not touch the dispensers
or the area under the dis-
pensers.
Point the steam wand down-
wards.
Open the COFFEE BEAN
HOPPER.
Pour in coffee beans. Close the COFFEE BEAN
HOPPER.
Risk of injury, eye injury and damage to the machine!
Objects in the coffee bean hopper or grinder may splinter and be
ejected, leading to injury or damage to the machine.
Never put anything into the coffee bean hopper or grinder.
Never poke any object around in the coffee bean hopper or
grinder.
Refill beans and milk
WARNING
WARNING
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01 02
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03 04
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Emptying Evolution Plus
Emptying the Grounds Container
Emptying the Coffee Bean Hopper
Open the GROUNDS CON-
TAINER DOOR and remove
the GROUNDS CONTAINER.
Empty, clean and dry the
GROUNDS CONTAINER.
Replace the GROUNDS
CONTAINER and close the
GROUNDS CONTAINER DOOR.
Mildewing due to wet
grounds!
Empty and clean the grounds
container at least once daily.
NOTICE
Insert BEAN SLIDE to close
off HOPPER THROAT before
loosening the BEAN HOPPER
SCREW.
Lift the COFFEE BEAN HOPPER
straight up.
Empty, clean and dry the
COFFEE BEAN HOPPER.
Place the COFFEE BEAN
HOPPER on the EVOLUTION
PLUS, remove the BEAN
PUSHER and SLIDES and
reinsert the HOPPER RETAIN-
ING SCREW.
The quality of the coffee
can be diminished!
Dry the coffee bean hopper
well after cleaning it. No
residue from the cleaning
solution may remain.
NOTICE
Page 18