F. Trouble Shooting
1. Terminal installed at the first time, and it can't connect to service platform, platform always shows offline.
2. Is main power correct? Do not connect it with the vehicle internal control wires;
3. SIM card installation right, please check the installation instruction;
4. Check the LED indicators, When the terminal work normally, Red LED (GSM) flash slowly, Green LED (GPS) flash slowly;
5. Is GPS module receives GPS signal? If not, please take it to open sky and wait the first positioning is done;
6. Terminal Shows offline
7. First check the 2 LED indicators and confirm if it is normal, if it is inconvenient to check the LEDs, then check the SIM card status first, steps as
follow:
8. Call the terminal SIM card number, and see if you can hear the get through sound;
9. Is vehicle parked in the basement or other places without GSM signal;
10. Monitoring the offline area, is signal one offline or all of them, then we can decide whether it is a telecom operator problem;
11. SIM card credit run out?
12. GPRS service opened?
13. If the GPS function has been activated, and didn't position the location for a long time, then we shall check the following status:
14. When mechanic install the terminal, the GPS antenna signal receive side shall up to sky;
15. Terminal installation place shall have no metal or other material shield which absorbs electromagnetic wave, also please pay attention that the
up-area of terminal shall not stick any rupture film or heat shield film, cause these films contains a very high level of metal additive, it will absorb
electromagnetic wave, in this case, the GPS signal will reduced by a large degree which causes lower the position accuracy, in some seriousness, it
might cause the positioning function fail;
16. If the terminal is in the GPS signal weak area (High buildings can block GPS signal), please drive the vehicle to open sky area to position the
location, first positioning usually take 1-2 minutes;
17. When GSM signal receive abnormally, please check whether the SIM card in terminal SIM card slot installed correctly, or whether the parking pot
was covered with GMS signal, some place like basement usually have no or weak GSM signal, please drive the vehicle to places covered with
GSM signal;
18. When the bound cellphone receives the main power cut-off alarm, please confirm if it is a illegal wire cut, or check the fuse box on power wire
please, if the fuse burn out, contact your distributor for the same part number fuse please, after checking terminal problems, re-power the terminal
to work status;