Frontpoint Smart Chime User manual

SMART CHIME
USER GUIDE

Meet your Frontpoint camera’s new best friend. Required for the
Wireless Doorbell Camera to create the ringing tone when someone
is at your door, the Smart Chime also boosts Wi-Fi to help maintain a
steady connection for any connected Frontpoint camera.
In this manual, we guide you through:
1. Connecting the Smart Chime to your Frontpoint account
2. Configuring the Smart Chime’s volume and tone
3. Connecting cameras to your Smart Chime
For help along the way, refer to page 8 to reference what the LEDs
mean and page 10 for Troubleshooting.
Let’s get started!
SMART CHIME USER GUIDE
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TABLE OF CONTENTS
Installation and App Setup
Configuration
Connecting Your Cameras
LED Reference Guide
Troubleshooting
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INSTALLATION AND APP SETUP
To complete the setup, you will need:
• the Smart Chime
• a mobile phone
• a strong 2.4 GHz Wi-Fi connection
• your Wi-Fi password
• the product sticker- depicted
to the right (recommended)
To add the Smart Chime to your Frontpoint account, follow the steps below:
1. Grab your phone and log into the Frontpoint app, selecting “Keep me Logged
In” until setup is complete.
2. Tap the menu icon ( ) to open the navigation menu.
a. Tap “Add Device”
b. Select “Doorbell Camera”
c. Tap “ADC-W115C”
3. Follow the on-screen instructions to add the Smart Chime to your account.
4. When the Smart Chime has finished installing, tap Next to complete the final
steps of the setup. You will be prompted to start the installation for your
Wireless Doorbell Camera at the end of the setup.
SMART CHIME USER GUIDE
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EXTRA TIPS FOR APP SETUP
• When selecting an outlet near your Wi-Fi router, aim for 5 to 10 unobstructed
feet (or no more than 4 physical steps) away.
*You’ll later be given an opportunity to relocate the device in a final step.
• During the setup, you will be asked to connect your mobile phone’s Wi-Fi to a
network that resembles Chime Config (XX:XX:XX). The X’s are indicative of
the device’s unique MAC address and will vary. Use the password provided on
the sticker or back of the device.
• Once successfully connected to the Chime Config (XX:XX:XX) network,
it will appear like this in your phone, with an indication that internet
connection is not available:
*If you have any trouble with this step, please refer to “Troubleshooting” on page 10.
• A subsequent step within the app asks for you to “Select Network”. This time,
use your home network credentials.
• When firmware updates are available, your Smart Chime will update
automatically but it may take an additional 15 minutes to complete setup. The
progress bar will not move along steadily- each update takes a variable amount
of time.
• If installation fails, press “Retry”- the firmware updates may have caused
the installation process to time-out.
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CONFIGURATION
After installing your Smart Chime, you can customize and test its volume and tone and
turn the LEDs o in the Frontpoint app.
1. Log into the Frontpoint app on your mobile phone.
2. Tap the menu icon ( ) to open the navigation menu.
3. Select Manage Devices.
4. Find your Smart Chime under the “Other” section and tap the Options ( )
button.
5. Tap Device Settings ( ).
6. As desired, adjust the Smart Chime’s volume by moving the volume slider to left
(quieter) or right (louder).
7. Select your desired chime tone from the Chime Sound drop-down menu where
20 tones are available.
8. Tap Test Chime Tone to hear the selected tone settings.
9. Toggle Chime LED o to turn the LEDs on the Smart Chime o, if desired.
1. Once you land on your favorite tone, desired volume, and LED preference, press
Save.
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CONNECTING YOUR CAMERAS
Connect up to eight Frontpoint cameras to your Smart Chime, improving their
connection stability if placed far from the router. Follow the steps below, depending on if
your camera is new to your system or already installed.
Pre-installed cameras:
If your camera is already attached to your system prior to setting up the Smart Chime, the
camera must first be removed.
1. Log into the Frontpoint app on your mobile phone.
I. Tap the menu icon ( ) to open the navigation menu.
I. Select Manage Devices.
I. Find your camera and tap the Options ( ) button.
I. Tap Remove Device.
I. Re-confirm you wish to delete by pressing Remove again.
2. Power cycle the device by unplugging the camera from its power source,
waiting a few seconds, and then plugging it back in.
3. Follow the steps below for “New cameras”.
New cameras:
Follow the instructions provided in the camera’s
box to add your camera to the system. If you no
longer have the instructions, please scan the QR
code to the right with your mobile phone to
access all of our cameras’ manuals.
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IMPORTANT: When selecting the final network for your camera during the digital
setup, choose “Chime (XX:XX:XX)” listed at the top of the page under “Access Points”.
(The X’s are indicative of the MAC address and will vary.)
When the Smart Chime’s “Devices LED” (see page 9) becomes solid your camera has
successfully paired.
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LED REFERENCE GUIDE
1. Power LED
1. Router LED
1. Devices LED
1. Pairing LED
1. Speaker
1. Reset Button
1. Pairing Button
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Power
O - Device is powered o
On - Device is powered on
Blinking - Device is booting up
Router
O - No connection to router
or internet
On - Connected to internet
Blinking - Connected to router,
no internet
Blinking (five quick blinks) -
Communication test initiated
Devices
O - No device(s) connected to chime
On - Device(s) connected to chime
Blinking (three quick blinks) -
New device connected to chime
Pairing
O - Pairing mode is not enabled
Blinking (slowly) - Pairing mode
is not enabled to connect to router
Blinking (rapidly) - Pairing mode
is enabled to connect to device(s)
Additional States
All LEDs Blinking (escalating) -
Firmware upgrade in progress
All LEDs Blinking (simultaneously) -
Factory Reset in progress
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TROUBLESHOOTING
If you’re having trouble connecting to the Chime Config (XX:XX:XX) network during
setup, refer to a few common solutions below:
• Your phone may be defaulting back to your home network. Press “Forget This
Network” next to your home network to prevent this from happening.
• If you’re using an iOS phone, you may get a pop-up in which you need to
select “Use without Internet”.
• If you’re using an Android phone, you may get a pop-up telling you the “Chime
Config (XX:XX:XX)” network has no Internet access. Press the drop-down
arrow to select “Yes” or “Use Every time” to stay connected to the network.
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If you’re having other issues with either the setup or operation of the Smart Chime,
please scan the QR code below for answers to a range of questions such as:
• How can I complete the installation without my Wi-Fi password?
• How can I factory reset my Smart Chime?
• Why won’t my Smart Chime finish loading?
http://redirect.frontpointsecurity.com/ChimeTroubleshooting
For any other questions or to chat with a live support agent:
Tap Support in the navigation menu of the Frontpoint mobile app
-OR-
Visit frontpoint.com/support
To speak to an agent, you can also
call 1-877-602-5276.
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