Frontpoint Pro User manual

Quick Start Guide
START HERE TO
GET YOUR SYSTEM
UP AND RUNNING
IN MINUTES

THERE ARE TWO IMPORTANT CODES
FORYOU TO REMEMBER
Your passcode is used to verify your identity when an alarm is triggered or
when speaking with Frontpoint about your account.
Your master code is used to arm or disarm your control panel. (You’ll never be
asked for this over the phone.)
NEED HELP?: Visit the Resource Center at
www.frontpoint.com/help
FAQs, guides, diagrams, videos and more to
assist you in setting up and using your system.
Experiencing an issue that can’t be solved via
the Resource Center? Give us a call.
Monday-Friday, 8 am – 11 pm Eastern
Saturday-Sunday, 10 am – 6 pm Eastern
877-602-5276
GET STARTED
Let’s begin by setting up your control panel.
ACTIVATION:
Your system isn't active until
you complete the Activation Wizard. Once
you finish setting up, log into the Activation
Wizard on your mobile device. It will make
sure everything is good to go and get you
up and running. www.frontpoint.com/setup
PRODUCT SUPPORT SPECIALISTS
ARE ALSO AVAILABLE
OTHER IMPORTANT ITEMS:

NEED HELP? WWW.FRONTPOINT.COM/HELP
It all starts here. The Touch-Screen Control Panel serves as the nerve center for
your system. It’s a powerful device, but setting it up is simple. Let’s get started.
PLACE: Place your Touch-Screen Control Panel on a counter, tabletop or shelf in a
central location in your home. Avoid placing within 4 feet of electronic devices or large
metallic objects such as a refrigerator, TV or washing machine.
POWER: Plug the AC adapter into an outlet that is not controlled by a switch and does
not have a “test/reset” button. Allow approximately 45 seconds for it to power up.
Note: If the panel does not power on, please hold the ‘Home Icon’ for 45 seconds.
WHAT’S NEXT
Let’s move onto another simple, yet important step – naming
and planning where to place your sensors.

NEED HELP? WWW.FRONTPOINT.COM/HELP
HERE ARE SOME IMPORTANT
SENSOR SETUP GUIDELINES
TO KEEP IN MIND.
Placement Distance
All sensors should be placed within 100 feet of the control panel.
Where Not to Place
Sensors are not weatherproof, and should be kept indoors. Avoid placing in
high-humidity areas.
Prep the Surface
Before mounting any sensors using the included adhesive, make sure the surface
to which you are adhering the sensor is clean and dry. Dampen a paper towel or rag
to wipe the surface, and then go over the area with a dry one.
Press and Hold
After removing the backing from the adhesive and placing a sensor on a surface,
IT’S IMPORTANT TO NOTE THAT YOUR SYSTEM WILL LIKELY NOT INCLUDE
ALL OF THE EQUIPMENT FOUND IN THIS GUIDE.

EACH OF YOUR SENSORS IS
NUMBERED. WE DO THIS AS PART
OF THE CUSTOMIZATION PROCESS,
TO MAKE YOUR SETUP SMOOTHER.
We recommend you walk through your home and plan where you’d like your
sensors before placing them. Write locations down below, starting with the
lowest numbers for the doors.
You will also use this to enter the names on your MyFrontpoint.com account.
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WHAT’S NEXT
Now that you’ve got your sensor locations mapped out, you’re
ready to start placing your sensors.

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magnet transmitter
DOOR AND WINDOW SENSOR
The Door and Window Sensor is made up of two pieces: a magnet (smaller
piece) and a transmitter (larger piece). Together, they detect the opening of
just about anything – doors, windows, drawers, cabinets and more.
Regardless of where you are placing them, ensure that the arrows
are aligned correctly as pictured above, no more than a thumb’s width apart.
WHAT’S NEXT

NEED HELP? WWW.FRONTPOINT.COM/HELP
DOOR PLACEMENT
entry points, so it makes sense to start there.
STANDARD DOOR PLACEMENT
PLACE: Before you place your sensor, take a look at your door. If the door and the frame
and the transmitter (larger piece) on the frame, aligned as shown in the preferred
setup (a).
If you have crown molding or any other type of decorative molding, it might be more
convenient for you to reverse the setup, with the transmitter on the door and the
magnet on the frame, as shown in the optional setup (b).
www.frontpoint.com/help for setup
instructions for alternative door types.
(a) (b)
WHAT’S NEXT
time to move on to securing the windows.

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WINDOW PLACEMENT
Placing sensors on your windows is quite similar to placing them on your doors.
Again, it’s important to ensure that you properly align the pieces and position
them no more than a thumbs width apart.
STANDARD WINDOW PLACEMENT
(a)
(b)
PLACE: Start by examining your windows. If the window
has sliding panes, reference the setup image below for
proper placement.
at www.frontpoint.com/help for setup instructions for
alternative window types.
(a) magnet (smaller piece)
(b) transmitter (larger piece)
WHAT’S NEXT
Now that you’ve got your common entry points secured, let’s
learn about Motion Sensor coverage.

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MOTION SENSOR
The Motion Sensor detects movement across a room, and
The Motion Sensor has a detection
range of 80 degrees, and detects
motion up to 25 feet away
WHAT’S NEXT
Place the Motion Sensor.

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MOTION SENSOR PLACEMENT
or you can place it directly on a shelf.
(a)(b)
(a) (b)
(a) Corner Placement or (b) Wall Placement
TEST MODE: Once you have placed your Motion Sensor, you will want to test it to ensure
you have positioned it properly. To do so, press up on the grooved button located on the
bottom of the sensor to remove it from the back cover, then replace. The red light will
turn on.
coverage area to test. If the light illuminates, the sensor is working properly.
The sensor will stay in test mode until 60 seconds have passed with no motion detected.
WHAT’S NEXT
Got a Glass Break Sensor? See exactly where to place it, on the
following page.