Fujitsu DL3750+/3850+ User manual

FUJITSU DL3750+/3850+
DOT MATRIX PRINTER
USER'S MANUAL

IMPORTANT NOTE TO USERS
READ THE ENTIRE MANUAL CAREFULLY BEFORE USING THIS PRODUCT. INCORRECT USE OF
THE PRODUCT MAY RESULT IN INJURY OR DAMAGE TO USERS, BYSTANDERS OR PROPERTY.
While FUJITSU ISOTEC has sought to ensure the accuracy of all information in this manual, FUJITSU ISOTEC
assumes no liability to any party for any damage caused by any error or omission contained in this manual, its
updates or supplements, whether such errors or omissions result from negligence, accident, or any other cause. In
addition, FUJITSU ISOTEC assumes no liability with respect to the application or use of any product or system
in accordance with descriptions or instructions contained herein; including any liability for incidental or conse-
quential damages arising therefrom. FUJITSU ISOTEC DISCLAIMS ALL WARRANTIES REGARDING THE
INFORMATION CONTAINED HEREIN, WHETHER EXPRESSED, IMPLIED, OR STATUTORY.
FUJITSU ISOTEC reserves the right to make changes to any products described herein without further notice and
without obligation.
Using This Product in High-risk Situations
This product is designed and manufactured for use in standard applications such as office work, personal devices,
household appliances, and general industrial use. This product is not intended for special uses (nuclear-reactor
control in atomic energy facilities, aeronautic and space systems, air traffic control, operation control in mass
transit systems, medical devices for life support, or missile firing controls in weapons facilities) where particu-
larly high reliability requirements exist, where the pertinent levels of safety are not guaranteed, or where a failure
or operational error could threaten a life or cause a physical injury (hereafter referred to as "high-risk" use).
Customers considering the use of this product for high-risk applications must have safety-assurance measures in
place beforehand. Moreover, they are requested to consult our sales representative before embarking on such
specialized use.

User's Manual i
Federal Communications Commission
Radio Frequency Interference Statement
for United States Users
NOTE: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15B of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measure:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC warning: Changes or modifications not expressly approved by the
party responsible for compliance could void the user’s authority to
operate the equipment.
NOTES
1. Testing of this equipment was performed on model number M33331A or
M33333A.
2. The use of a nonshielded interface cable with the referenced device is
prohibited. The length of the parallel interface cable must be 3 meters (10
feet) or less. The length of the optional serial interface cable must be 15
meters (50 feet) or less. The length of the LAN cable must be 100 meters
(330feet) or less.
3. The length of the power cord must be 2 meters (6.6 feet) or less.

User's Manual
ii
Notice for Canadian Users
This class B digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numérique de la Classe B respecte toutes les exigences du
Règlement sur le matériel brouilleur du Canada.
Notice for German Users
BescheinigungdesHerstellers/Importeurs
Hiermit wird bescheinigt, daß der/die/das
• M33330B
• M33331B
• M33332B
• M33333B
in Übereinstimmung mit den Bestimmungen der
• EN 45014 (CE)
funk-entstört ist.
Der Deutschen Bundesport wurde das inverkehrbringen dieses Gerätes
angezeigt und die Berechtigung zur Überprüfung der Serie auf Einhaltung der
Bestimmungen eingeräumt.
• Maschinenlärminformations-Verordnung-3. GPSGV, 06.01.2004:
Der höchste Schalldruckpegel beträgt 70 dB (A) oder weniger gemäß
EN ISO7779

User's Manual iii
Energy Saving
As an ENERGY STAR® Partner, FUJITSU ISOTEC LIMITED has deter-
mined that this product meets the ENERGY STAR®guidelines for energy
efficiency.
The International ENERGY STAR® Office Equipment Program is an
international program that promotes energy saving through the use of
computers and other office equipments. The program backs the development
and dissemination of products with functions that effectively reduce energy
consumption. It is an open system in which business proprietors can
participate voluntarily. The targeted products are office equipment such as
computers, displays, printers, facsimiles, and copiers. Their standards and
logos are uniform among participating nations.
CE Declaration
This product sold in Europe conforms to the standard in accordance with EC
Directives.

User's Manual
iv
The contents of this manual may be revised without prior notice and without
obligation to incorporate changes and improvements into units already
shipped.
Every effort has been made to ensure that the information included here is
complete and accurate at the time of publication; however, Fujitsu Isotec
Limited cannot be held responsible for errors and omissions.
Printer model specifications differ with the print column (80 or 136) and the
power supply input voltage (100-120 or 220-240 VAC).
C147-E047-01EN July 2004
Copyright © 2004 FUJITSU ISOTEC LIMITED
Printed in Japan. All rights reserved. No part of this manual may be
reproduced or translated, stored in a database or retrieval system, or
transmitted, in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior written permission of
Fujitsu Isotec Limited.
FUJITSU is a registered trademark and Fujitsu Creative Faces is a trademark
of Fujitsu Limited. Centronics is a trademark of Centronics Data Computer
Coporation. IBM PC and IBM Proprinter XL24E are trademarks of
International Business Machines Corporation. ESC/P2 is a trademark of
Seiko Epson Corporation. Microsoft is a registered trademark and MS-DOS
and Windows are trademarks of Microsoft Corporation. Nimbus Sans is a
registered trademark of URW Unternehmensberatung Karow Rubow Weber
GmbH, Hamburg.
Other product names mentioned in this manual may also be trademarks of
their respective companies.
TRADEMARK
ACKNOWLEDGEMENT

User's Manual v
ABOUT THIS MANUAL
Thank you for buying the Fujitsu DL3750+/3850+ dot matrix printer. You
can expect years of reliable service with very little maintenance. This manual
explains how to use your printer to full advantage. It is written for both new
and experienced printer users.
This manual describes how to install, set up, and use your printer and printer
options. It also explains how to keep the printer in good working condition
and what to do should something go wrong. Detailed procedures are provided
for first-time users. Experienced users can skip some of the details, using the
table of contents and chapter introductions to locate information.
This manual has several appendixes, a glossary, and an index. Appendix A
lists supplies and additional documentation and information available from
your dealer or authorized Fujitsu representative. Fujitsu offices are listed at
the end of the manual.
This manual covers model DL3750+, an 80-column printer and model
DL3850+, a 136-column printer. Each model has a 100-120 VAC or 220-240
VAC power supply. A serial interface is a factory option. A LAN card, a user
add-on option, can be installed only on printer models with the Centronics
parallel+USB interfaces. You must specify these when purchasing the printer.
DL3750+/3850+
Basic specifications
Print line at 10 cpi: 80 columns (DL3750+)
136 columns (DL3850+)
Interface: Centronics parallel
Centronics parallel + RS-232C
Centronics parallel + USB + LAN (LAN:use option)
Alternative specification
Power supply: 100–120 VAC or 220–240 VAC
Factory option
RS-232C serial interface (for Centronics parallel model only.
It must be installed by a field engineer.)
User add-on option
LAN card
cpi: characters per inch
PRINTER MODELS AND
OPTIONS

User's Manual
vi
ORGANIZATION This manual is organized as follows:
Quick Reference summarizes everyday printer operations. After you become
familiar with the printer, use this section as a memory aid.
Chapter 1, Introduction, introduces the printer and identifies key features
and options that enhance the printer’s capabilities.
Chapter 2, Setting Up, gives step-by-step procedures for setting up the
printer for immediate use and identifies the main parts of the printer. If this is
your first printer, you should read the entire chapter before attempting to use
the printer.
Chapter 3, Paper Handling, explains how to load and use paper with your
printer.
Chapter 4, Printing, covers basic printing operations. This chapter describes
everyday operations from the printer’s control panel, such as loading paper
and selecting print features, in detail. After you become more familiar with
the printer, use Quick Reference at the beginning of the manual to refresh
your memory as needed.
Chapter 5, Using Setup Mode, describes how to change the printer’s optional
settings, such as print features, hardware options, and top-of-form. Most
settings only affect print features such as the typestyle and page format. Note
that certain settings directly affect hardware and software compatibility. Refer
to this chapter as indicated in Chapter 2 or as required.
Chapter 6, Maintenance, explains basic maintenance procedures for this
printer.
Chapter 7, Trouble-Shooting, describes problem-solving techniques. Before
you contact your dealer for help, check the list of problems and solutions
provided in this chapter.
Chapter 8, Installing Options, describes the options available for the printer
and explains how to install them.

User's Manual vii
At the end of this manual, you will find several appendixes, a glossary, and an
index. Appendix A gives order numbers for printer supplies, options, and
publications. Other appendixes provide additional technical information about
the printer.
Special information, such as warnings, cautions, and notes, are indicated as
follows:
WARNING
A WARNING indicates that personal injury may result if you do not follow a
procedure correctly.
CAUTION
A CAUTION indicates that damage to the printer may result if you do not
follow a procedure correctly.
NOTE
A NOTE provides “how-to” tips or suggestions to help you perform a
procedure correctly. NOTEs are particularly useful for first-time users.
For Experienced Users:
If you are familiar with this printer or with dot matrix printers in general, this
information will help you use the manual effectively.
CONVENTIONS

User's Manual
viii
TABLE OF CONTENTS
Quick Reference................................................ QR-1
CHAPTER1 INTRODUCTION
Features ..................................................................... 1–1
Options ....................................................................... 1–2
CHAPTER2 SETTING UP Selecting a Good Location .......................................... 2–1
Unpacking the Printer ................................................. 2–3
Checking Options and Supplies ............................. 2–5
Assembling the Printer................................................ 2–6
Installing the Cut Sheet Stand ................................ 2–6
Installing the Ribbon Cartridge ............................... 2–7
GettingAcquainted With Your Printer........................ 2–10
Connecting the Power Cord ...................................... 2–11
Testing the Printer (Offline) ....................................... 2–13
Loading Paper for the Self-Test ........................... 2–13
Printing the Self-Test............................................ 2–14
Connecting the Printer to Your Computer.................. 2–19
Selecting a Parallel Interface Cable ..................... 2–19
Selecting a Serial Interface Cable........................ 2–19
Selecting a USB Cable ........................................ 2–20
Selecting a LAN cable.......................................... 2–20
Connecting the Interface Cable............................ 2–20
Selecting an Emulation ............................................. 2–23
Printing a Sample Page (Online)............................... 2–26
Installing the Printer Driver ........................................ 2–29
CHAPTER3 PAPER HANDLING
Selecting Paper........................................................... 3–1
Overview of Paper Operations .................................... 3–2
Adjusting for Paper Thickness .................................... 3–4
Using Single Sheets.................................................... 3–5
Loading a Single Sheet of Paper............................ 3–5
Adjusting the left margin ........................................ 3–6
Ejecting Single Sheets ........................................... 3–8

Maintenance
User's Manual ix
USING CONTINUOUS FORMS ................................. 3–8
Positioning the Paper Stack ................................... 3–9
Loading Continuous Forms.................................. 3–10
Adjusting the left margin ...................................... 3–11
Adjusting the TEAR OFF position ........................ 3–13
Unloading Continuous Forms .............................. 3–14
Installing the Tractor Unit ..................................... 3–14
Tearing Off Continuous Forms ............................. 3–15
Feeding and positioning paper .................................. 3–16
Line Feed/Form Feed .......................................... 3–16
Micro Feed........................................................... 3–16
Load PositionAdjust ............................................ 3–16
Switching PaperTypes.............................................. 3–17
Switching to Single Sheets................................... 3–17
Tips on Paper Handling............................................. 3–18
Switching to Continuous Forms ........................... 3–18
General Tips ........................................................ 3–18
Multipart Forms.................................................... 3–18
Envelopes ............................................................ 3–19
Labels .................................................................. 3–19
CHAPTER4 PRINTING
Selecting Print Features.............................................. 4–1
Using Commercial Software ....................................... 4–2
Using the Control Panel ......................................... 4–2
Selecting MENU1 or MENU2 ................................. 4–3
Starting or Stopping Printing........................................ 4–5
StartingPrinting...................................................... 4–5
StoppingPrinting.................................................... 4–5
Resuming from a Paper-Out.................................. 4–5
Printing the remaining lines on a page ................... 4–6
Continuing printing after supplying paper ............... 4–6
Resuming after anArea Over warning ................... 4–7
Removing Printed Pages ............................................ 4–8
Removing Single Sheets............................................. 4–8
Removing Continuous Forms ................................ 4–8
Clearing the Print Buffer.............................................. 4–8

User's Manual
x
CHAPTER5 USING SETUP MODE
How to Use This Chapter ............................................ 5–1
Entering Setup Mode .................................................. 5–2
Overview of Setup Mode............................................. 5–4
Setup Mode Example............................................. 5–6
Points to Remember .............................................. 5–9
Printing a List of Selected Options ............................ 5–10
Deciding Which Options to Change .......................... 5–12
Changing MENU1 and MENU2 Options ................... 5–14
Procedure ............................................................ 5–27
Resetting MENU1 and MENU2............................ 5–28
Changing Hardware Options..................................... 5–29
Procedure ............................................................ 5–34
Changing Print PositionAdjustment Options............. 5–35
Procedure ............................................................ 5–39
Changing Configuration Options ............................... 5–40
Procedure ............................................................ 5–47
Exiting and Saving .................................................... 5–48
Procedure ............................................................ 5–48
Resetting Defaults..................................................... 5–49
Resetting Power-On Defaults............................... 5–49
Resetting Factory Defaults................................... 5–49
Resetting Factory Defaults in MENU1 and MENU2... 5–49
Using the Diagnostic Functions................................. 5–50
Printing the Self-Test............................................ 5–51
Procedure ............................................................ 5–51
Printing Hex Dumps............................................. 5–52
Procedure ............................................................ 5–53
Checking Vertical PrintAlignment (V-ALMNT) ..... 5–55
Procedure ............................................................ 5–55
Setup Mode Reference ............................................. 5–57
DPL24C Plus Organization .................................. 5–58
Differences in IBM Proprinter XL24E Emulation... 5–60
Differences in Epson ESC/P2 Emulation ............. 5–61
Online Setup Mode ................................................... 5–62

Maintenance
User's Manual xi
CHAPTER6 MAINTENANCE
Cleaning...................................................................... 6–1
Cleaning and Vacuuming the Printer...................... 6–1
Cleaning the Platen and Exit Rollers...................... 6–3
Replacing the Ribbon.................................................. 6–3
Replacing the Print Head ....................................... 6–7
CHAPTER7 TROUBLE-SHOOTING
Solving Problems ........................................................ 7–1
Print Quality Problems ........................................... 7–1
Paper Handling Problems ...................................... 7–4
Tips for Clearing a Jammed Sheet from the Printer ......... 7–6
Operating Problems............................................... 7–7
Printer Failures ...................................................... 7–9
Diagnostic Functions................................................. 7–10
Getting Help.............................................................. 7–10
CHAPTER8 INSTALLING OPTIONS ....................................................... 8-1
APPENDIX A SUPPLIES AND OPTIONS
Supplies ......................................................................A–1
Option .........................................................................A–1
APPENDIX B PRINTER AND PAPER SPECIFICATIONS
PhysicalSpecifications................................................B–1
Functional Specifications ............................................B–2
Performance Specifications ........................................B–4
Paper Specifications ...................................................B–6
PrintArea ...............................................................B–6
Paper Thickness ....................................................B–8
APPENDIX C COMMAND SETS
Fujitsu DPL24C PLUS ............................................... C–2
Factory Default Settings...................................... C–15
IBM Proprinter XL24E Emulation ............................. C–18
Epson ESC/P2 Emulation ........................................ C–23

User's Manual
xii
APPENDIX D INTERFACE INFORMATION
Parallel Interface ........................................................ D–1
Compatible Mode.................................................. D–2
Nibble Mode.......................................................... D–4
Data Transmission Timing .................................... D–6
Serial Interface........................................................... D–7
Serial Options ....................................................... D–8
Cable Wiring ......................................................... D–8
Serial Protocols................................................... D–10
USB Interface ...........................................................D–11
Specification........................................................D–11
LAN Interface........................................................... D–12
APPENDIX E COMMAND SETS
Character Sets 1and 2
(DPL24C PLUS and IBM XL24E Emulation) ............E–1
Italic and Graphics Character Sets
(ESC/P2 Emulation).................................................E–2
National Character Sets
(All Emulations).......................................................E–4
National Character Sets
(DPL24C PLUS and IBM XL24E Emulation) .........E–15
National Character Sets
(ESC/P2 Emulation)..............................................E–16
National Character Sets and Supported Resident Fonts
(All Emulations)....................................................E–20
APPENDIX F RESIDENT FONT .............................................................. F-1
GLOSSARY OF TERMS ....................................................................... GL-1
INDEX .................................................................................................... IN-1

QUICK REFERENCE
User's Manual QR-1
Quick
Reference Introduction Setting Up Paper
Handling Printing Setup Mode
QUICK REFERENCE
Quick Reference is written for experienced users —
users who are familiar with how the printer works,
but who may need to refresh their memory
occasionally. Only the printer’s normal (non-setup)
mode is covered. For details on setup mode, see Chapter 5.
Normal mode operation includes everyday operations, such as paper handling
and font selection. The printer comes up in normal mode when turned on. To
enter setup mode, press the TEAR OFF and ONLINE buttons at the same time
while the ONLINE indicator is off (not lit).
Control panel
The table on the next page lists normal mode operations with online
and offline conditions and gives the required user response.
Operations are listed alphabetically.
Q

QUICK REFERENCE
QR-2 User's Manual
Printer Operations (Normal Mode)
√: Operation can be performed when the printer is in this state.
— : Operation cannot be performed when the printer is in this state.
N/A : Does not apply.
Operation
Clear print buffer
Eject single sheets
Enter normal mode
Enter setup mode
Exit to normal mode
Form feed (forward)
Line feed (forward)
Load paper
Micro feed (backward)
Micro feed (forward)
Place printer offline
Place printer online
Reset power-on defaults
Resume printing after paper end
Save adjusted load positions
Select MENU1 or MENU2
Start/stop/resumeprinting
Self-testprinting
Tear off forms
(Continuous forms only)
Unload paper to park position
(Continuous forms only)
Required Response
Press MENU and TEAR OFF.
Press LF/FF.
Turn printer on. (Press | on the power switch.)
Press TEAR OFF and ONLINE.
Press ONLINE, then press TEAR OFF or MENU.
Press and hold LF/FF until the operation starts.
Press LF/FF within three seconds.
Press LOAD.
Press ONLINE and LOAD.
Press ONLINE and LF/FF.
Press ONLINE.
Press ONLINE.
Turn printer off, then on.
Press ONLINE.
Press ONLINE and MENU.
Press MENU.
Start: Send print command.
Stop/resume: Press ONLINE.
Start: Turn printer off. Press LF/FF while
turning printer on.
Pause/resume: Press TEAR OFF .
Exit: Press ONLINE.
Press TEAR OFF. Tear off forms, then
press any button to retract forms.
Press LOAD.
Online
—
√
N/A
—
—
√
√
√
—
—
√
—
√
—
—
—
√
√
√
√
Offline
√
√
N/A
√
√
√
√
√
√
√
—
√
√
√
√
√
√
√
√
√

1-1
INTRODUCTION
User's Manual
Quick
Reference Introduction Setting Up Paper
Handling Printing Setup Mode
1
INTRODUCTION
Congratulations on purchasing this printer. This
printer is a compact, versatile printer that offers
maximum compatibility with today’s software
packages and personal computers.
The 24-wire print head provides crisp, clear printing for business, office, and
home environments. This printer is also easy to install and use.
Dot matrix printer
Key printer features and options are listed in the next two sections.
•Software compatibility. This printer, which operates primarily
with the Fujitsu DPL24C PLUS command set, is compatible with the IBM
Proprinter XL24E command set and the Epson ESC/P2 command set.
•Various character sets. As basic character sets, IBM PC character sets 1
and 2 are available for the Fujitsu DPL24C PLUS command set and the
IBM Proprinter XL24E emulation, and the italic character set and graphics
character sets 1 and 2 are available for the Epson ESC/P2 emulation. As
national character sets, a total of 57 or 61 national character sets
(depending on the emulation), including IBM PS/2 character sets, are
available.
FEATURES

1-2
INTRODUCTION
User's Manual
•Multiple fonts. The printer has nineteen resident fonts: Ten bit-map
fonts -- Courier 10, Pica 10, Prestige Elite 12, Boldface PS, OCR-B 10,
OCR-A 10, Correspondence, Compressed, Draft, and High-speed Draft
and nine outline fonts -- Timeless, Nimbus Sans, and Courier, each in
upright, italic, and bold.
•High-speed printing. At 10 cpi, print speed ranges from 113 cps for
letter quality to 400 cps (80-column printer) or 448cps (136-column
printer) for high-speed draft quality.
•Large print buffer. 128K bytes are available in total for storing input
data and downloading fonts. A large input data buffer allows you to send
files to the printer and return quickly to work in your application. A large
download buffer allows you to use custom fonts.
•80-column or 136-column print line. 80-column printers are the most
suitable for printing in landscape mode using letter- or A4- size paper.
136-column printers are the most suitable for printing in landscpe mode
using legal- or standard-size computer forms.
•Simple switching of paper types. The ability to "park" continuous forms
makes it easy to switch between continuous forms and single sheets.
•Auto tearoff. Continuous forms are fed automatically up to the tear-off
position at the end of each job.
•Maintenance-free. The printer only requires periodic cleaning and
changing of the ribbon cartridge.
A LAN card is available as a printer add-on option. A user installable
function, the LAN card can be installed only on printer models with the
Centronics parallel + USB interfaces.
For details, see Chapter 8.
OPTIONS