Fujitsu PRIMERGY TX300 S7 User manual

Upgrade and Maintenance Manual - English
PRIMERGY TX300 S7 / RX350 S7
Server
Upgrade and Maintenance Manual
August 2012

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Copyright © 2012 Fujitsu Technology Solutions GmbH.
All rights reserved.
Delivery subject to availability; right of technical modifications reserved.
All hardware and software names used are trademarks of their respective manufacturers.
– The contents of this manual may be revised without prior notice.
– Fujitsu assumes no liability for damages to third party copyrights or other rights arising from
the use of any information in this manual.
– No part of this manual may be reproduced in any form without the prior written permission
of Fujitsu.
Microsoft, Windows, Windows Server, and Hyper V are trademarks or registered trademarks of
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in the USA and other countries.

TX300 S7 / RX350 S7 Upgrade and Maintenance Manual
Before reading this manual
For your safety
This manual contains important information for safely and correctly using this
product.
Carefully read the manual before using this product. Pay particular attention to
the accompanying manual "Safety Notes and Regulations" and ensure these
safety notes are understood before using the product. Keep this manual and the
manual "Safety Notes and Regulations" in a safe place for easy reference while
using this product.
Radio interference
This product is a "Class A" ITE (Information Technology Equipment). In a
domestic environment this product may cause radio interference, in which case
the user may be required to take appropriate measures. VCCI-A
Aluminum electrolytic capacitors
The aluminum electrolytic capacitors used in the product's printed circuit board
assemblies and in the mouse and keyboard are limited-life components. Use of
these components beyond their operating life may result in electrolyte leakage
or depletion, potentially causing emission of foul odor or smoke.
As a guideline, in a normal office environment (25°C) operating life is not
expected to be reached within the maintenance support period (5 years).
However, operating life may be reached more quickly if, for example, the
product is used in a hot environment. The customer shall bear the cost of
replacing replaceable components which have exceeded their operating life.
Note that these are only guidelines, and do not constitute a guarantee of
trouble-free operation during the maintenance support period.
High safety use
This product has been designed and manufactured for general uses such as
general office use, personal use, domestic use and normal industrial use. It has
not been designed or manufactured for uses which demand an extremely high
level of safety and carry a direct and serious risk to life or body if such safety
cannot be ensured.

Upgrade and Maintenance Manual TX300 S7 / RX350 S7
These uses include control of nuclear reactions in nuclear power plants,
automatic airplane flight control, air traffic control, traffic control in mass
transport systems, medical devices for life support, and missile guidance
control in weapons systems (hereafter, "high safety use"). Customers should
not use this product for high safety use unless measures are in place for
ensuring the level of safety demanded of such use. Please consult the sales
staff of Fujitsu if intending to use this product for high safety use.
Measures against momentary voltage drop
This product may be affected by a momentary voltage drop in the power supply
caused by lightning. To prevent a momentary voltage drop, use of an AC
uninterruptible power supply is recommended.
(This notice follows the guidelines of Voltage Dip Immunity of Personal
Computer issued by JEITA, the Japan Electronics and Information Technology
Industries Association.)
Technology controlled by the Foreign Exchange and Foreign Trade
Control Law of Japan
Documents produced by Fujitsu may contain technology controlled by the
Foreign Exchange and Foreign Trade Control Law of Japan. Documents which
contain such technology should not be exported from Japan or transferred to
non-residents of Japan without first obtaining authorization in accordance with
the above law.
Harmonic Current Standards
This product conforms to harmonic current standard JIS C 61000-3-2.
Only for the Japanese market: About SATA hard disk drives
The SATA version of this server supports hard disk drives with SATA / BC-SATA
storage interfaces. Please note that the usage and operation conditions differ
depending on the type of hard disk drive used.
Please refer to the following internet address for further information on the
usage and operation conditions of each available type of hard disk drive:
http://jp.fujitsu.com/platform/server/primergy/harddisk/

TX300 S7 / RX350 S7 Upgrade and Maintenance Manual
Only for the Japanese market:
IAlthough described in this manual, some sections do not apply to the
Japanese market. These options and routines include:
– CSS (Customer Self Service)

Upgrade and Maintenance Manual TX300 S7 / RX350 S7

TX300 S7 / RX350 S7 Upgrade and Maintenance Manual
Contents
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
1.1 Where to find which information? . . . . . . . . . . . . . . . 36
1.2 Notational conventions . . . . . . . . . . . . . . . . . . . . 37
2 Before you start . . . . . . . . . . . . . . . . . . . . . . . . 39
2.1 Classification of procedures . . . . . . . . . . . . . . . . . 41
2.1.1 Customer Replaceable Units (CRU) . . . . . . . . . . . . . . . 41
2.1.2 Upgrade and Repair Units (URU) . . . . . . . . . . . . . . . . 42
2.1.3 Field Replaceable Units (FRU) . . . . . . . . . . . . . . . . . 43
2.2 Average task duration . . . . . . . . . . . . . . . . . . . . . 44
2.3 Tools you need at hand . . . . . . . . . . . . . . . . . . . . 45
2.4 Documents you need at hand . . . . . . . . . . . . . . . . . 46
3 Important information . . . . . . . . . . . . . . . . . . . . . 49
3.1 Safety instructions . . . . . . . . . . . . . . . . . . . . . . . 49
3.2 CE conformity . . . . . . . . . . . . . . . . . . . . . . . . . 57
3.3 FCC Class A Compliance Statement . . . . . . . . . . . . . 57
3.4 Environmental protection . . . . . . . . . . . . . . . . . . . 58
4 Basic hardware procedures . . . . . . . . . . . . . . . . . . 61
4.1 Using diagnostics information . . . . . . . . . . . . . . . . 61
4.1.1 Locating the defective server . . . . . . . . . . . . . . . . . . 62
4.1.2 Determining the error class . . . . . . . . . . . . . . . . . . . 63
4.1.2.1 Global Error indicator . . . . . . . . . . . . . . . . . . . . 63
4.1.2.2 Customer Self Service (CSS) indicator . . . . . . . . . . . 64
4.1.3 Locating the defective component . . . . . . . . . . . . . . . . 65
4.1.3.1 Local diagnostic indicators on the front . . . . . . . . . . . 65
4.1.3.2 Local diagnostic indicators on the system board . . . . . . . 66

Upgrade and Maintenance Manual TX300 S7 / RX350 S7
Contents
4.2 Shutting down the server . . . . . . . . . . . . . . . . . . . . 69
4.3 Disconnecting the server from the mains . . . . . . . . . . . 70
4.4 Extending / removing the server from the rack . . . . . . . . 73
4.4.1 Preliminary steps . . . . . . . . . . . . . . . . . . . . . . . . . 73
4.4.2 Extending the server out of the rack . . . . . . . . . . . . . . . 74
4.4.3 Removing the server from the rack . . . . . . . . . . . . . . . . 75
4.5 Opening the server . . . . . . . . . . . . . . . . . . . . . . . 77
4.5.1 Rack model . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
4.5.1.1 Removing the top cover . . . . . . . . . . . . . . . . . . . . 77
4.5.1.2 Removing the ID card . . . . . . . . . . . . . . . . . . . . . 79
4.5.1.3 Removing the rack mounting frame . . . . . . . . . . . . . . 80
4.5.2 Tower model . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
4.5.2.1 Unlocking the server . . . . . . . . . . . . . . . . . . . . . 83
4.5.2.2 Removing the side cover . . . . . . . . . . . . . . . . . . . 86
4.5.2.3 Removing the ID card . . . . . . . . . . . . . . . . . . . . . 88
4.5.2.4 Removing accessible drive and HDD bay covers . . . . . . . 89
4.5.2.5 Removing the front cover . . . . . . . . . . . . . . . . . . . 92
4.6 Handling fan holders . . . . . . . . . . . . . . . . . . . . . . 94
4.7 Handling the system air duct . . . . . . . . . . . . . . . . . . 94
4.7.1 Plastic air duct . . . . . . . . . . . . . . . . . . . . . . . . . . 94
4.7.1.1 Removing the system air duct . . . . . . . . . . . . . . . . . 94
4.7.1.2 Installing the system air duct . . . . . . . . . . . . . . . . . 96
4.7.2 Metal air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
4.7.2.1 Removing the system air duct . . . . . . . . . . . . . . . . . 98
4.7.2.2 Installing the system air duct . . . . . . . . . . . . . . . . 100
4.8 Handling the system board carrier . . . . . . . . . . . . . . 104
4.8.1 Removing the system board carrier . . . . . . . . . . . . . . . 104
4.8.2 Installing the system board carrier . . . . . . . . . . . . . . . 107
4.9 Closing the server . . . . . . . . . . . . . . . . . . . . . . . 110
4.9.1 Rack model . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
4.9.1.1 Installing the rack mounting frame . . . . . . . . . . . . . 110
4.9.1.2 Installing the ID card . . . . . . . . . . . . . . . . . . . . 112
4.9.1.3 Mounting the top cover . . . . . . . . . . . . . . . . . . . 113
4.9.2 Tower model . . . . . . . . . . . . . . . . . . . . . . . . . . 115
4.9.2.1 Mounting the front cover . . . . . . . . . . . . . . . . . . 115
4.9.2.2 Installing accessible drive and HDD bay covers . . . . . . 117
4.9.2.3 Installing the ID card . . . . . . . . . . . . . . . . . . . . 119
4.9.2.4 Mounting the side cover . . . . . . . . . . . . . . . . . . . 120
4.9.2.5 Locking the server . . . . . . . . . . . . . . . . . . . . . . 122

TX300 S7 / RX350 S7 Upgrade and Maintenance Manual
Contents
4.10 Handling the anti-tilt bracket . . . . . . . . . . . . . . . . . 125
4.10.1 Installing the anti-tilt bracket . . . . . . . . . . . . . . . . . . . 125
4.10.2 Removing the anti-tilt bracket . . . . . . . . . . . . . . . . . . 127
4.11 Mounting the server in the rack . . . . . . . . . . . . . . . . 128
4.11.1 Seating the server on the rack rails . . . . . . . . . . . . . . . 128
4.11.2 Sliding the server into the rack . . . . . . . . . . . . . . . . . 130
4.12 Connecting the server to the mains . . . . . . . . . . . . . . 131
4.12.1 Securing power cords . . . . . . . . . . . . . . . . . . . . . . 131
4.12.1.1 Mounting a PSU cable bracket . . . . . . . . . . . . . . . . 131
4.12.1.2 Securing a power cord in the PSU cable bracket . . . . . . 134
4.13 Switching on the server . . . . . . . . . . . . . . . . . . . . 137
4.14 Concluding software tasks . . . . . . . . . . . . . . . . . . 138
5 Basic software procedures . . . . . . . . . . . . . . . . . . 139
5.1 Starting the maintenance task . . . . . . . . . . . . . . . . . 139
5.1.1 Disabling BitLocker functionality . . . . . . . . . . . . . . . . . 139
5.1.2 Disabling SVOM boot watchdog functionality . . . . . . . . . . 140
5.1.2.1 Viewing boot watchdog settings . . . . . . . . . . . . . . . 140
5.1.2.2 Configuring boot watchdog settings . . . . . . . . . . . . . 141
5.1.3 Removing backup and optical disk media . . . . . . . . . . . . 142
5.1.4 Verifying and configuring the backup software solution . . . . . 142
5.1.5 Note on server maintenance in a Multipath I/O environment . . 143
5.1.6 Switching on the ID indicator . . . . . . . . . . . . . . . . . . 145
5.2 Completing the maintenance task . . . . . . . . . . . . . . . 145
5.2.1 Updating or recovering the system board BIOS and iRMC . . . 145
5.2.1.1 Updating or recovering the system board BIOS . . . . . . . 146
5.2.1.2 Updating or recovering the iRMC . . . . . . . . . . . . . . 148
5.2.2 Verifying system information backup / restore . . . . . . . . . . 150
5.2.3 Updating RAID controller firmware . . . . . . . . . . . . . . . 150
5.2.4 Enabling Option ROM scan . . . . . . . . . . . . . . . . . . . 152
5.2.5 Verifying and configuring the backup software solution . . . . . 153
5.2.6 Resetting the boot retry counter . . . . . . . . . . . . . . . . . 154
5.2.6.1 Viewing the boot retry counter . . . . . . . . . . . . . . . . 154
5.2.6.2 Resetting the boot retry counter . . . . . . . . . . . . . . . 154
5.2.7 Enabling SVOM boot watchdog functionality . . . . . . . . . . 156
5.2.8 Enabling replaced components in the system BIOS . . . . . . . 157
5.2.9 Verifying the memory mode . . . . . . . . . . . . . . . . . . . 157
5.2.10 Verifying the system time settings . . . . . . . . . . . . . . . . 158

Upgrade and Maintenance Manual TX300 S7 / RX350 S7
Contents
5.2.11 Viewing and clearing the System Event Log (SEL) . . . . . . . 159
5.2.11.1 Viewing the SEL . . . . . . . . . . . . . . . . . . . . . . . 159
5.2.11.2 Clearing the SEL . . . . . . . . . . . . . . . . . . . . . . 160
5.2.12 Updating the NIC configuration file in a Linux environment . . . 160
5.2.13 Enabling BitLocker functionality . . . . . . . . . . . . . . . . . 162
5.2.14 Performing a RAID array rebuild . . . . . . . . . . . . . . . . 163
5.2.15 Looking up changed MAC / WWN addresses . . . . . . . . . 163
5.2.15.1 Looking up MAC addresses . . . . . . . . . . . . . . . . . 163
5.2.15.2 Looking up WWN addresses . . . . . . . . . . . . . . . . 164
5.2.16 Using the Chassis ID Prom Tool . . . . . . . . . . . . . . . . 165
5.2.17 Configuring LAN teaming . . . . . . . . . . . . . . . . . . . . 165
5.2.17.1 After replacing / upgrading LAN controllers . . . . . . . . . 166
5.2.17.2 After replacing the system board . . . . . . . . . . . . . . 166
5.2.18 Switching off the ID indicator . . . . . . . . . . . . . . . . . . 166
5.2.19 Specifying the chassis model . . . . . . . . . . . . . . . . . . 167
6 Power supply . . . . . . . . . . . . . . . . . . . . . . . . . 169
6.1 Basic information . . . . . . . . . . . . . . . . . . . . . . . 170
6.1.1 PSU installation sequence . . . . . . . . . . . . . . . . . . . 171
6.1.2 Assembly rules . . . . . . . . . . . . . . . . . . . . . . . . . 172
6.1.3 PSU indicator . . . . . . . . . . . . . . . . . . . . . . . . . . 172
6.2 Installing PSU modules . . . . . . . . . . . . . . . . . . . . 173
6.2.1 Required tools . . . . . . . . . . . . . . . . . . . . . . . . . 173
6.2.2 Removing the PSU dummy module . . . . . . . . . . . . . . 173
6.2.3 Installing a PSU module . . . . . . . . . . . . . . . . . . . . 175
6.2.4 Concluding steps . . . . . . . . . . . . . . . . . . . . . . . . 176
6.3 Removing PSU modules . . . . . . . . . . . . . . . . . . . 177
6.3.1 Required tools . . . . . . . . . . . . . . . . . . . . . . . . . 177
6.3.2 Preliminary steps . . . . . . . . . . . . . . . . . . . . . . . . 178
6.3.3 Removing a PSU module . . . . . . . . . . . . . . . . . . . . 179
6.3.4 Installing a PSU dummy module . . . . . . . . . . . . . . . . 181
6.4 Replacing PSU modules . . . . . . . . . . . . . . . . . . . 183
6.4.1 Required tools . . . . . . . . . . . . . . . . . . . . . . . . . 183
6.4.2 Preliminary steps . . . . . . . . . . . . . . . . . . . . . . . . 184
6.4.3 Removing the defective PSU module . . . . . . . . . . . . . . 184
6.4.4 Installing the new PSU module . . . . . . . . . . . . . . . . . 184
6.4.5 Concluding steps . . . . . . . . . . . . . . . . . . . . . . . . 184