Frequently asked questions (cont.).
“I just installed the thermostat and the antenna symbol goes on and off. What should I do?”
weak RF signal between the thermostat and one or more receivers is the cause. The further
away the thermostat and receiver are from each other, the weaker the signal. Distance and/or
something shielding or blocking the RF signal is the likely cause. Distance is typically not a
problem. The most common cause for this is an object acting as a shield, such as sheet metal.
Changing the position of the receiver or thermostat or both may be required. In rare cases
where the receiver cannot be repositioned or where it is completely enclosed in a sheet metal
control box, a small section of sheet metal may need to be removed and, if necessary, replaced
with plastic or other nonmetallic material.
NOTE: lways seek out competent professional electrical and HV C contractors when working
with your heating and cooling system and the electrical wiring in your home or commercial
property. lways consult with an HV C contractor and/or original equipment manufacturer
before modifying any equipment.
“The display on the thermostat is blank. What happened?”
blank display indicates that your batteries are depleted. When the “Low Battery” icon
comes on, there is only 1 or 2 weeks of battery life remaining. (See the “B TTERIES –
Installing/Changing” section of this manual for information on how to change the batteries.)
We recommend that when you change batteries, always use batteries that you know are
fresh. Use four (4) new high-quality batteries. If you are using the wireless thermostat to
control a heating system, we recommend as a general practice putting fresh batteries in
at the start of the heating season.
“If I am away for an extended time such as a vacation, how do I set the thermostat so my
system does not run excessively?”
You have a couple choices. The first is to press the HEAT/COOL button on the thermostat until
the display reads “OFF.” (Particularly during the heating season, we do not recommend going
to the “OFF” mode.) The second option is to put your thermostat in manual mode by pressing
the RU button. You know that you are in the manual mode because none of the period icons,
Morning, Day, Evening or Night will be displayed. The “Hold” icon located above the Set Point
temperature will be displayed. Next, adjust the set point temperature to minimize system
operation. For example, you could adjust to a Set Point of 85° in cooling or 65° in heating,
keeping in mind what your temperature selection could affect, such as plants and animals that
stay in your home while you are away. During the cooling season, consider humidity, as well
as indoor temperature. When your air conditioner runs, it not only cools the air, it also removes
moisture, lowering humidity. High humidity can encourage mold growth.
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