
Troubleshooting
17
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Troubleshooting
Skilled persons will find the information on troubleshooting at www.geberit.com.
Malfunction Possible cause Fault clearance
The sensors are flashing red • The WC flush control waits until all
objects (tools, people, curtain, etc.)
are outside of the 1 m measuring
zone in front of the actuator plate.
The teach-in process for the
surrounding area then begins
• Keep objects outside of the 1 m
measuring zone
When you approach the WC, the
sensor illumination comes on, but the
flush does not work
• Software fault • Interrupt the power supply (mains
fuse) for 10 min
• Technical fault • Call in a skilled person
When you approach the WC, the
sensor illumination does not come on
and the flush does not work
• Mains power failure • Wait until the end of the power failure
• Technical fault • Call in a skilled person
When you approach the WC, the
sensor illumination does not come on,
but the flush works
• Sensor illumination for user detection
is deactivated • Activate sensor illumination, see
"Settings"
The sensor illumination does not go off
when you step away (stays on for
more than 15 minutes)
• Sensor illumination for user detection
is activated • Deactivate sensor illumination, see
"Settings"
• An object is located within the 1 m
measuring zone in front of the
actuator plate
• Remove objects (tools, people,
curtain, etc.) from the 1 m measuring
zone
• A new object is located within the
1,5 m detection distance around the
actuator plate
• 15 Wait 15 minutes until the
surrounding area has been
reassessed
Incorrect flushes (too soon, too late,
unwanted) • The actuator plate is dirty or damp • Clean or dry the actuator plate, see
"Care"
• The actuator plate is scratched • Call in a skilled person
A flush is triggered when you step
back from the WC, without manual
actuation
• Automatic flush actuation is
activated • Deactivate the automatic flush, see
"Settings"
Water is running continuously into the
WC ceramic appliance • Software fault • Interrupt the power supply (mains
fuse) for 10 min
• Technical fault • Call in a skilled person
The WC ceramic appliance is not
being flushed out properly • The flush volume is set incorrectly • Call in a skilled person
B1022-001 © 06-2018