Geidea mada User manual

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1|PagemadaUserGuidev1.04
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mada
User Guide
TABLEOFCONTENTS
1.NUMBERKEYPAD2
2.OPERATOR’sTRANSACTIONS3
2.1 PURCHASE3
2.2 PURCHASEWITHCASHBACK3
2.3 PURCHASEWITHCONTACTLESS5
2.4 REVERSAL9
2.5 ADVICE11
2.6 CASHADVANCE13
2.7 AUTHORIZATION15
2.8 REFUND17
3.SUPERVISIOROPERATIONS19
3.1 DUPLICATECOPY19
3.2 RECONCILIATION20
3.3 SNAPSHOTTOTAL22
3.4 RUNNINGTOTAL23
3.5 HISTORYMENU24
3.6 CHANGEPASSWORD24
3.7 TERMINALINFO25
3.8 PAPERREQUEST25
4.RETRIEVALREFERENCENUMBER25
5.TURNON/OFFPROCEDURE26
6.RECEIPTPAPERINSTALLATION27
7.GENERALTROUBLESHOOTINGGUIDE27
8.T1000GPRSCOMMUNICATIONSPROBLEM28
9.RESPONSECODE30
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2|PagemadaUserGuidev1.04
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1. NUMBER KEYPAD USAGE
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CANCEL KEY for CANCEL the Transaction Or EXITING MENU.
CLEAR KEY is used to clear wrongly entered data.
ENTER KEY is used for performing a Transaction or ENTERING MENU.

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2. OPERATOR’S TRANSACTIONS
2.1 PURCHASE
A data capture transaction that debits a card holder's account in exchange for goods
or services.
PROCEDURE - 1
Swipe/Insert Card directly into terminal at idle screen to perform the transaction.
PROCEDURE - 2
1. Select “PURCHASE” from mada menu.
2. At this Screen, you can either “Swipe/Insert card” or User can
press “ENTER” key to perform manual entry.
Example: mada Card
3. If “ENTER” key pressed, it will ask for “CARD NUMBER” to
enter it in terminal key pad
Example: 476173004430010

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4. Then it will ask for “EXPIRY DATE” of customer’s card. Enter
the “EXPIRY DATE” as same as specified in card but without “/”
Example: 1218
5. Enter the “PURCHASE AMOUNT” and then press “ENTER
KEY”
Example: SAR 50.00
6. At this screen ask customer to enter his/her secret “PIN
NUMBER” and then press “ENTER” to finish the Transaction.
Example: 1234
7. When the transaction gets completed, the receipt will be printed
in terminal as below.

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Sample Receipt:
2.2 PURCHASE WITH CASH BACK
A purchase transaction where the amount of the transaction represents both the value
of the goods (or services) and of a cash amount requested by the Card holder. The
amount of the cash portion is identified in the transaction data as a separate item. This
service is available only for local “mada cards“.
PROCEDURE - 1
Insert Card directly into the Terminal when the Terminal is at Idle Screen to perform
the transaction.

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PROCEDURE - 2
1. Select “PURCHASE” from mada menu.
2. For “PURCHASE WITH CASHBACK” you must “INSERT” the
CARD into the Terminal and note that CARD SWIPE is not
allowed.
Example: mada card
3. Enter the “PURCHASE AMOUNT” and then press
“ENTER”
Example: SAR500.00
4. If Customer needs “CASHBACK” Amount, Enter the
PURCHASE AMOUNT” and press “ENTER” then give the
“CASHBACK AMOUNT”.
Example: SAR100.00
5. At this screen ask customer to enter his/her Secret “PIN
NUMBER” and then Press “ENTER” to complete the
transaction.
Example: 1234

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6. Once the transaction gets completed, the Receipt for that
transaction will be printed in Terminal.
Receipt:
2.3 PURCHASE WITH CONTACTLESS CARD
A data capture transaction that debits a card holder's account in exchange for goods
or services. For Contactless Card, Amount should be greater than 1 SAR and should
be less than a limited amount defined by TMS ( configuration file of the host ) .

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PROCEDURE - I
1. Tap the Contactless card over the terminal screen to perform
transaction.
PROCEDURE – II
1. Select “PURCHASE” from mada menu and input Purchase
Amount using number key and then Press “ENTER”
Example: SAR 50.00
2. Then Swipe/Insert/Float Card into the Terminal.
Example: mada Card
3. Once the transaction is completed, Terminal will print receipt
for the Transaction.
Receipt

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2.4 REVERSAL
Reversal can only be done for the last purchase of transaction within 60 seconds. A
Reversal advice shall be used to null, if the effects of a previous financial or
authorization transaction. mada expects to receive a Reversal advice from the
terminal when a transaction does not complete successfully.
1. Select “REVERSAL” from mada menu.
2. Enter “Merchant Passcode” and then press “ENTER”
Example: 1234
3. Once transaction gets completed, receipt will be printed.
Receipt

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2.5 ADVICE
Follow-up to an approved pre-authorization purchase transaction. It is initiated after
the Cardholder received the purchased goods or services. The amount entered in this
transaction supersedes that entered in the pre-authorization purchase.
1. Select “ADVICE” from mada menu.
2. “Swipe/Insert” the Card into the Terminal.
Example: VISA Card
3. Instead of Inserting Card and if “ENTER KEY” is Pressed, it will
ask for Card Number. Enter Card Number manually, and then
press “ENTER”
Example: 476173053430010
4. At this screen you have to enter the “EXPIRY DATE” of
Customer’s Card as below without “/” and press “ENTER”
Example: 1218