E-Payment MagIC3X-series - MAINTENANCE MANUAL
INTRODUCTION
Ref: 22000-00-MAN-I-09004 June 2009 4/37
Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto
Table of contents
INTRODUCTION...................................................................................................................5
1. Scope.............................................................................................................................5
1.1 References................................................................................................................ 5
1.2 MagIC3Diag software............................................................................................... 5
1.3 Abbreviations used ...................................................................................................5
I) - DESCRIPTION ................................................................................................................6
2. System Product Architecture design..............................................................................6
2.1 Technical overview ................................................................................................... 6
2.2 Physical Architecture ................................................................................................ 8
3. Software Architecture...................................................................................................15
II) - TROUBLESHOOTING..................................................................................................17
1. Introduction ..................................................................................................................17
1.1 Methodology ........................................................................................................... 17
1.2 Safety regulation..................................................................................................... 17
1.3 Special tools and test equipment ............................................................................ 17
1.4 Procedure ............................................................................................................... 18
2. Troubleshooting Instructions........................................................................................19
2.1 POWER SUPPLY failure......................................................................................... 19
2.2 DISPLAY failure...................................................................................................... 20
2.3 KEYBOARD failure ................................................................................................. 21
2.4 PRINTER failure ..................................................................................................... 22
2.5 MAGNETIC READER failure .................................................................................. 23
2.6 CUSTOMER SMART CARD READER failure........................................................ 24
2.7 SAM READER (SIM-sized) failure.......................................................................... 25
2.8 2nd FULL-SIZE READER failure.............................................................................. 25
2.9 MODEM failure ....................................................................................................... 26
2.10 RS232 failure.......................................................................................................... 26
2.11 PINPAD INTERFACE failure................................................................................... 27
2.12 ETHERNET failure.................................................................................................. 27
2.13 USB failure.............................................................................................................. 28
2.14 SECURITY ALERT / LITHIUM BATTERY failure................................................... 29
3. SECURITY ALERT – How to interprete SP Status information....................................33
3.1 SP STATUS ticket information................................................................................ 34
3.2 UKSR/SECIRQ values meanings ........................................................................... 35
3.3 Interpreting UKSR/SECIRQ values......................................................................... 35
III) - MAINTENANCE …………………………………………………………..…… ….……... RI[01]
