Genicom LN28 User manual

Nov 00 Genicom Publication No. GEG-99018A
GENICOM LN28 and
microLaser 280 User
Guide
SIB012F

Publication No. GEG-99018A Genicom Nov 00
ii GENICOM LN28 and microLaser 280 User Guide
Trademarks
The following are trademarks or registered trademarks of their respective owners. Other product names
mentioned in this manual may also be trademarks or registered trademarks of their respective owners.
Registered trademarks are registered in the United States Patent and Trademark Office; some trademarks may
also be registered in other countries. GENICOM LLC, the GENICOM LLC logo, are registered trademarks of
GENICOM LLC. PostScript is a trademark of Adobe Systems Incorporated for a page description language and
may be registered in certain jurisdictions.
Proprietary Statement
The digitally encoded software included with your LN28 and microLaser 280 is Copyrighted © 1999 by
GENICOMLLC.AllRightsReserved.Thissoftwaremaynotbereproduced,modified,displayed,transferred,or
copied in any form or in any manner or on any media, in whole or in part, without the express written permission
of GENICOM LLC.
Copyright Notice
This manual is Copyrighted © 1999 by GENICOM LLC, 4500 Daly Drive, Suite 100, Chantilly, VA 20151. All
Rights Reserved. This manual may not be copied in whole or in part, nor transferred to any other media or
language, without the express written permission of GENICOM LLC.
The specifications of your printer and the content of this publication are subject to change without prior notice.
Every attempt has been made to verify the accuracy of the content herein. Should you wish to report comments
or suggestions regarding this publication, feel free to contact:
GENICOM LLC
ATTN: Nonimpact Technical Publications
900 Clopper Road, Suite 110
Gaithersburg, MD 20878
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Nov 00 Genicom Publication No. GEG-99018A
GENICOM LN28 and microLaser 280 User Guide iii

Publication No. GEG-99018A Genicom Nov 00
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Nov 00 Genicom Publication No. GEG-99018A
Contents
Preface 1
About this Manual 2
Scope 2
Overview 2
Printer Orientation 3
Conventions 3
About the Printer 4
Features 4
Available Configurations 4
Chapter 1 Getting Started 1-1
About this Chapter 1-2
Package Contents 1-2
CD-ROM Contents 1-2
Printer Location Requirements 1-3
Printer Weight and Dimensions 1-3
Space Requirements 1-3
Environment Requirements 1-4
Electrical Requirements 1-5

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Parts of the Printer 1-5
Optional Printer Accessories 1-8
Paper Path 1-9
Chapter 2 Using the Printer 2-1
Connecting the Printer to the AC Outlet 2-2
Turning Power On and Of f 2-3
Connecting the Printer to the Host Computer 2-4
Parallel Port 2-4
USB Port 2-5
Selecting Print Media 2-8
Paper and Print Media To Avoid 2-8
Correct Paper Storage 2-9
Print Media Capacities 2-9
Print Media Weight, Type, and Size 2-11
Loading Print Media 2-12
Loading the Main Tray 2-12
Loading the Front Tray 2-15
Output Options for Oversize Print Media 2-22
Chapter 3 Understanding and Navigating the Control
Panel Menus 3-1
Control Panel Features 3-2
LCD Display 3-2
LED Indicators 3-3
Pushbuttons 3-3

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Navigating the Control Panel Menus 3-4
Menu Structure 3-6
Paper Menu 3-6
Interface Menu 3-9
PS Menu 3-9
PCL Menu 3-11
System Menu 3-13
Quality Menu 3-15
Functions Menu 3-16
Status Menu 3-16
Chapter 4 Maintaining the Printer 4-1
Upgrading Printer Firmware 4-2
Upgrading Firmware Using the Parallel Interface 4-2
UpgradingFirmwareUsingtheNetworkInterface4-2
Replacing Printer Components 4-3
Replacing the Toner Cartridge 4-3
Replacing the Fuser 4-7
Replacing the Transfer Roll 4-10
Cleaning the Printer 4-14
Cleaning the Exterior 4-14
Cleaning the Interior 4-15
Cleaning Feed Rolls 4-19
Moving the Printer 4-26
Moving the Printer a Short Distance 4-26
Moving the Printer a Long Distance 4-26
Storing the Printer for Long Periods of Time 4-27
Chapter 5 Troubleshooting 5-1
Installation Problems 5-2
Inoperative Printer 5-3
No Ready Message 5-3
Noise, Smoke, or Smell 5-3
Paper Jams 5-4
Clearing an E1, E2-1 or E2-2 Paper Jam 5-6
Clearing an E3 or E4 Jam 5-14
Clearing an E0 Jam 5-23

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Clearing an E7 Jam 5-24
Clearing an E8 Jam 5-26
Print Image Quality Problems 5-27
Image is extremely faint and/or image contains blank areas 5-28
Entire Page is Blank 5-28
Image is extremely dark and/or white areas are not clean 5-29
Entire page is black 5-30
Black lines on the page 5-31
Ghostimagesonthepage5-31
Black Spots on the Page 5-32
Back of the Printed Page is Dirty 5-32
Finished Print is Damaged 5-33
Finished Image Rubs Off of the Page 5-34
Other Print Image Quality Problems 5-34
Miscellaneous Problems 5-35
Printer is Inoperative 5-35
Printer Operates Erratically 5-36
Printer Makes Unusual Noises 5-37
Room Lights Dim or Flicker When Printer Starts 5-38
Printer Interferes with Nearby Radio or Television Reception 5-38
Warning Messages and Error Messages 5-39
Warning Messages 5-40
Error Messages 5-41
Chapter 6 Using the Duplexer 6-1
About the Duplexer 6-2
Major Components of the Duplexer 6-2
Installing the Duplexer 6-2
Testing the Duplexer 6-5
Solving Duplexer Problems 6-6
Interpreting Duplexer Error Codes 6-6
Installation Problems 6-6
Clearing Duplex Paper Jams 6-7
Correcting Miscellaneous Duplexer Problems 6-8
Removing the Duplexer 6-12
Chapter 7 Using the 500 Sheet Feeder 7-1
About the 500 Sheet Feeder 7-2
Major Components of the 500 Sheet Feeder 7-2

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Installing the 500 Sheet Paper Feeders 7-3
Installing One Paper Feeder 7-3
Installing Two Paper Feeders 7-6
Testing the 500 Sheet Feeder 7-10
Selecting Print Media 7-10
Paper and Print Media To Avoid 7-10
Correct Paper Storage 7-11
Print Media Weight, Type, and Size 7-12
Loading Print Media 7-13
Loading the A4/Letter or A3/Ledger Paper Tray 7-13
Solving 500 Sheet Feeder Problems 7-16
Interpreting Paper Feeder Error Messages 7-17
Installation Problems 7-17
Clearing an E1, E2-1 or E2-2 Paper Jam 7-18
Correcting Miscellaneous Paper Feeder Problems 7-23
Maintaining the 500 Sheet Feeder 7-25
Cleaning Feed Rolls 7-25
Moving the 500 Sheet Feeder 7-29
Moving the Printer and 500 Sheet Feeder a Short Distance 7-29
Moving the Printer and 500 Sheet Feeder a Long Distance 7-29
Chapter 8 Using the High Capacity Feeder 8-1
About the High Capacity Feeder 8-2
Major Components of the High Capacity Feeder 8-3
Installing the High Capacity Feeder 8-3
Installing the High Capacity Feeder with a Paper Feeder 8-3
Installing Only the High Capacity Feeder 8-7
Testing the High Capacity Feeder 8-10
Selecting Print Media 8-10
Paper and Print Media To Avoid 8-10
Correct Paper Storage 8-11
Print Media Weight, Type, and Size 8-11
Loading Paper into the High Capacity Feeder 8-11
Solving High Capacity Feeder Problems 8-13
Interpreting High Capacity Feeder Error Messages 8-14
Installation Problems 8-15
Clearing a High Capacity Feeder Paper Jam 8-15
Correcting Miscellaneous High Capacity Feeder Problems 8-17

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Maintaining the High Capacity Feeder 8-19
Cleaning the Interior of the High Capacity Feeder 8-19
Cleaning the Exterior of the High Capacity Feeder 8-19
Cleaning Feed Rolls 8-20
Moving the High Capacity Feeder 8-21
Moving the High Capacity Feeder a Short Distance 8-21
Moving the High Capacity Feeder a Long Distance 8-21
Chapter 9 Using the Offset Output Tray 9-1
About the Offset Output Tray 9-2
Major Components of the Offset Output Tray 9-3
Installing the Offset Output Tray 9-3
Testing the Offset Output Tray 9-8
Solving Offset Output Tray Problems 9-8
Interpreting Offset Output Tray Error Messages 9-9
Installation Problems 9-9
Clearing an Offset Output Tray Paper Jam 9-10
Correcting Miscellaneous Offset Output Tray Problems 9-11
Maintaining the Offset Output Tray 9-14
Cleaning the Exterior of the Offset Output Tray 9-14
Moving the Offset Output Tray 9-14
Moving the Offset Output Tray a Short Distance 9-14
Moving the Offset Output Tray a Long Distance 9-14
Appendix A GENICOM Customer Support A-1
Sources of Support A-2
Your GENICOM Vendor A-2
Your Application Vendor A-2
Internet A-2
GENICOM Technical Support A-2
GENICOM Service A-3
GENICOM Worldwide Offices A-4
Appendix B Safety Notes and Regulatory Compliance B-1
Safety Notes B-2
Regulatory Compliance B-2
Safety Compliance B-2

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EMC Compliance B-3
Appendix C GENICOM Part Numbers C-1
GENICOM Part Numbers C-2
Printers C-2
Paper Handling Options C-2
Network Interfaces C-3
DRAM, FLASH SIMM and Hard Disk Drive Options C-3
User Publications C-4
Consumables C-4

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Nov 00 Genicom Publication No. GEG-99018A
Preface
In this Chapter . . .
•“Welcome”onpage2
• “About this Manual” on page 2
•“AboutthePrinter”onpage4

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About this Manual
Welcome
Thank you for selecting the GENICOM LN28 or microLaser 280 laser printer. This User Guide
contains important information about the operation and care of your printer. Please read this man-
ual in its entirety and keep it at hand for later reference.
About this Manual
Scope
This User Guide contains all of the information necessary to operate and care for your printer and
accessories. It is intended to be used with the pictorial unpacking instructions and the Installation
Guide, both included in the printer packaging. If you have not already unpacked and installed the
printer, please refer to these documents. This guide does not contain instructions for unpacking
and installing the printer.
Overview
This manual contains ten chapters and three appendixes:
Preface
The Preface contains information about this guide and about the features and aavailable configura-
tions of the printer.
Chapter 1: Getting Started
This chapter reviews the contents of the printer packaging, explains the parts of the printer, and
describes the space and environment requirements of the printer.
Chapter 2: Using the Printer
This chapter provides information concerning the daily use of the printer, including procedures for
connecting the printer and loading print media, and guidelines for selecting print media.
Chapter 3: Understanding and Navigating the Control Panel
This chapter explains the control panel and its functions, and also demonstrates how to navigate
throughout the various menus and submenus that allow you to view and change the printer set-
tings.
Chapter 4: Maintaining the Printer
This chapter provides information about maintaining your printer. Although the printer requires
very little maintenance, with normal daily use you will need to perform some routine maintenance
procedures, including replacing consumable items and cleaning the printer. This chapter also con-
tains information about moving and storing the printer.
Chapter 5: Troubleshooting
This chapter describes the problems that you may encounter when using your printer, and provides
procedures for resolving the problems. This chapter also lists the warning and error messages that
appear on the control panel display.
Chapter 6: Using the Duplexer
This chapter provides all of the information necessary to install, use, and maintain the duplexer.

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GENICOM LN28 and microLaser 280 User Guide 3
About this Manual
Chapter 7: Using the 500-Sheet Feeder
This chapter provides all of the information necessary to install, use, and maintain the 500-sheet
paper feeder option, including procedures for cleaning the feeder and removing paper jams.
Chapter 8: Using the High Capacity Feeder
This chapter provides all of the information necessary to install, use, and maintain the high capacity
feeder, including procedures for cleaning the feeder and removing paper jams.
Chapter 9: Using the Offset Output Tray
This chapter provides all of the information necessary to install, use, and maintain the offset output
tray, including procedures for cleaning and removing paper jams.
Appendix A: GENICOM Customer Support
This appendix directs you to sources of help and information.
Appendix B: Safety Notes and Regulatory Compliances]
This appendix describes cautions to take when installing, transporting, or operating the printer, and
also includes the applicable regulatory compliances.
Appendix C: GENICOM Part Numbers
This appendix lists the part numbers for GENICOM LN28 and microLaser 280 printers, options,
and consumables.
Printer Orientation
Throughout this guide, the four sides of the printer are referred to as front, rear, right, and left. The
front of the printer is the side near the control panel, and the rear of the printer is opposite the
front. The left and right sides of the printer are defined as the sides to the left and right, respectively,
of a person who is facing the front of the printer.
Conventions
This following conventions are used throughout this manual to emphasize certain procedures or
information:
NOTE: A note is a tip or extra information that may be helpful in installing or using the printer.
CAUTION: A caution message provides information that may help you avoid equipment
damage, process failure, or inconvenience. Read all caution messages carefully. GENICOM
will not be responsible for damage that results from improper use of the printer.
WARNING! A warning message indicates the possibility of personal injury if a specific proce-
dure is not performed exactly as described in the guide. Pay close attention to these sec-
tions and read them fully to prevent possible injury. GENICOM will not be responsible for
damage that results from improper use of the printer.

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About the Printer
About the Printer
The GENICOM LN28 and microLaser 280 printer uses a data modulated laser beam and conven-
tional dry-ink xerographic processes to produce images up to 1200dpi resolution at a paper output
speed of 28 pages per minute. The printer can accommodate both plain paper and other print
media, and feeds paper from either a main 500-sheet paper tray or from the front tray, which is
designed to feed special print media such as labels and transparencies.
There are four paper handling options available for the printer, including a Duplexer for two-sided
printing, a 500-Sheet Feeder for additional paper capacity or variety, a High Capacity Feeder for
even greater paper feeding options, and an Offset Output Tray to hold and separate large print jobs.
There are also four replaceable components: the Toner Cartridge, the Fuser, the Transfer Roller, and
the High Capacity Feeder Feed Rolls.
Youmayconnecttheprintertoeitheralocalcomputeroracomputernetworksystem.Application
and print driver software on the computer controls image generation and print processing. The
computer sends the electronic image to the printer, where the printer turns the electronic image
into a black and white printed image.
Features
Your laser printer has the following features:
• Quality printing at a high speed
The printer has an output of 28 pages per minute with a resolution up to 1200 dpi.
• Flexible use of paper sources and delivery methods
The base configuration of the printer includes one 500-sheet universal paper feeder and a
front tray. You may also add the following options to the printer: additional 500-sheet Feed-
ers, 2000-sheet High Capacity Feeder, Offset Output Tray, and Duplexer.
•Easyoperation
The easy-to-read control panel display clearly shows the status of printer operation. Control
panel pushbuttons allow you to access and view printer menus, submenus, and status mes-
sages.
• Single-element toner cartridge
The integrated toner cartridge contains both the toner and the photosensitive drum in a sin-
gle housing, making replacement easy and convenient.
• Continuous printing of up to 3150 sheets
The printer can print up to 1000 sheets unattended when the offset output tray is installed,
and can print up to 3150 sheets attended when the high capacity feeder and one 500-sheet
paper feeder are installed.
• Optional network-readiness
The network configuration of the printer includes an Ethernet Network Interface Card.
Available Configurations
The LN28 and microLaser 280 is available in the following configurations:

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About the Printer
Standard Configuration - microLaser 280
•Memory:16MB
• Resolutions: 300 x 300 dpi, 600 x 600 dpi, and 1200 x 1200 dpi
• Paper Input: One 500-sheet A4/letter paper tray and one 150-sheet front tray for paper,
transparencies, envelopes, and other non-standard print media
• Paper Output: One 500-sheet face-down tray
• Interfaces: IEEE 1284 Parallel and USB
• Printer Languages: PCL5e, Adobe Postscript 3
NOTE: Various optional accessories are also available for the printer. Please see Appendix C:
GENICOMPartNumbers to order optional accessories.
Network Configuration - LN28N/microLaser 280N
•Memory:16MB
• Resolutions: 300 x 300 dpi, 600 x 600 dpi, and 1200 x 1200 dpi
• Paper Input: One 500-sheet A4/letter paper tray and one 150-sheet front tray for paper,
transparencies, envelopes, and other non-standard paper sizes
• Paper Output: One 500-sheet face-down tray
• Interfaces: IEEE 1284 Parallel, USB, 10/100BaseT, 10Base2
• Printer Languages: PCL5e, Adobe Postscript 3
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About the Printer

Nov 00 Genicom Publication No. GEG-99018A
Chapter 1
Getting Started
In this Chapter . . .
• “About this Chapter” on page 1-2
•“PackageContents”onpage1-2
• “Printer Location Requirements” on page 1-3
• “Parts of the Printer” on page 1-5
• “Optional Printer Accessories” on page 1-8
•“PaperPath”onpage1-9

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About this Chapter
About this Chapter
This chapter reviews the contents of the printer packaging, explains the parts of the printer, and
describes the space and environment requirements of the printer.
Package Contents
The items shown in the following figure are included in the printer packaging. If any items are
missing or damaged, contact your dealer.
NOTE: If you have not unpacked and installed your printer, please refer to the pictorial unpacking
instructions and the Installation Guide included in the printer packaging.
CD-ROM Contents
The two CD-ROMs provided with your printer include the following contents:
•ElectronicLibraryCD-ROM
The Electronic Library CD-ROM contains printer drivers, software, and documentation
designed to help you fully utilize the printer, and also contains Adobe PostScript fonts that
match those available on the printer.
• Remote Control Software (RCS) CD-ROM
The RCS CD-ROM contains remote control software that enables your Network/System
Administrator to manage all of your network printers from a single desktop.
SIB007F
SIB011F
SIB101F
A4/Letter 500-sheet
Paper Tray
Printer main unit Toner Cartridge
Power Cord Installation Guide
microLaser 280
Electronic Library
CD-ROM
Remote Control
Software CD-ROM
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GEG-99042
Unpacking Instructions
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