
Lombok A130-A230 / IM-Nord en / A31008-M2412-R201-1-SM19 / Lombok.fm / 12.02.2013
Version 4, 16.09.2005
10
Questions and answers
If you have any queries about the use of your telephone, visit our website at
www.gigaset.com/service for 24-hour support. The table below contains a list of com-
mon problems and possible solutions.
Contact with liquid
If the device comes into contact with liquid:
1Disconnect the power supply.
2Remove the batteries and leave the battery compartment open.
3 Allow the liquid to drain from the device.
4 Pat all parts dry.
5 Place the device in a dry, warm place for at least 72 hours (not in a microwave,
oven etc.) with the battery compartment open and the keypad facing down (if ap-
plicable).
6Do not switch on the device again until it is completely dry.
When it has fully dried out, you will normaly be able to use it again.
Problem Cause Solution
Nothing
appears in
the display.
The handset is not switched
on.
The batteries are flat.
Press the end call key afor approx.
5 seconds or place the handset in
the base station.
Charge or replace the batteries.
No wireless
connection
to the base
station,
Base flashes in
the display.
The handset is outside the
range of the base station.
The handset is not regis-
tered.
The base station is not
turned on.
Move the handset closer to the base
station.
Register the handset ¢page 7.
Check the mains connector on the
base station ¢page 3.
You cannot
hear a ringer/
dialling tone
from the fixed
line network.
The phone cord supplied
has not been used or has
been replaced by a new cord
with the wrong jack connec-
tions.
Please always use the phone cord
supplied or ensure that the
pin connections are correct when
purchasing from a retailer: 3-4
assignment of telephone leads/
EURO CTR37.
Error tone
sounds after
system PIN
prompt.
PIN forgotten.
The system PIN you have
entered is incorrect. Reset the system PIN to the default
0000 ¢page 8.
All handsets are de-registered. All
settings are reset. All lists are
deleted.
Customer Service & Assistance
Do you have any questions? As a Gigaset customer, you can find help quickly in this
User Manual and in the service section of our Gigaset online portal
www.gigaset.com/service.
Please register your phone online right after purchase.
This enables us to provide you with even better service regarding questions or a war-
ranty claim. In order to contact our customer service via email, please use the email
contact form from our Gigaset online portal after selecting your home country.
Our representatives are also available on the telephone hotlines for consultation.
Please have your record of purchase ready when calling.
Replacement or repair services are not offered in countries where our product is not
sold by authorised dealers.
Australia . . . . . . . . . . . . . . . .+61 1300 780 878
Austria . . . . . . . . . . . . . . . . . . 0043 1 311 3046
Bahrain . . . . . . . . . . . . . . . . . . . . . .31 73 11 173
Belgium . . . . . . . . . . . . . . . . . . . . . 07815 6679
Bosnia Herzegovina . . . . . . . . . . . 033 276 649
Brazil
Grandes Capitais e Regiões Metropolitanas:
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4003 3020
(Preço de uma ligação local)
. . . . . . . . . . . . . . . . . . . . . . . . . Demais localidades:
. . . . . . . . . . . . . . . . . . . . . . . . . . .0800 888 3020
(Gratuito)
Bulgaria . . . . . . . . . . . . . . . . . +359 2 9710666
Canada . . . . . . . . . . . . . . . . . . .1-866 247-8758
China . . . . . . . 0 21 400 670 6007 (RMB 0.11)
Croatia . . . . . . . . . . . . . . . . . . . . . 01 / 2456 555
Czech Republic . . . . . . . . . . . . . . . 233 032 727
Denmark . . . . . . . . . . . . . . . . . . +45 43682003
Finland . . . . . . . . . . . . . . .+358 (0)9725 19734
France. . . . . . . . . . . . . . . . +33 (0)157 324 522
Germany . . . . . . . . . . . . . . . . . .01805 333 222
Greece . . . . . . . . . . . . . . . . .+30 2111 98 1778
Hong Kong . . . . . . . . . . . . . . . . . . . . 2763 0203
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2389 7285
Hungary . . . . . . . . . . . . . . . . . .(06-1) 267 2109
India. . . . . . . . . . . . . . . . . . . . . Pleaserefer to your
. . . . . . . . . . . . . . . . . . . . . . . . . . local warranty card
Indonesia. . . . . . . . . . . . . . . . (62-21) 5673813
. . . . . . . . . . . . . . . . . . . . . . .(62-21) 888856000
Ireland . . . . . . . . . . . . . . . . .+353 818 200 033
Italy. . . . . . . . . . . . . . . . . . . . . . . . 199.15.11.15
(€ cent 8,36 + IVA al minuto da telefono fisso
della rete Telecom Italia senza scatto alla ris-
posta mentre per le chiamate effettuate attra-
verso la rete di altri operatori fissi o mobili con-
sultate le tariffe del vostro operatore)
Jordan . . . . . . . . . . . . . . 00962 6 5625460/1/2
Kuwait . . . . . . . . +965 -22458737/22458738
Lebanon . . . . . . . . . . . . . . . . . . +9611240259/
. . . . . . . . . . . . . . . . . . . . . . . . . . . +9611236110
Luxembourg. . . . . . . . . . . . . (+352) 8002 3811
Malaysia . . . . . . . . . . . . . . . . .+603-8076 9696
Malta . . . . . . . . . . . .+39 02360 46111 (0,10 €)
Mexico
01800 999 4442738 (01800 999 GIGASET)
Netherlands . . . . . . . . . . . . . . . 0900-3333102
New Zealand . . . . . . . . . . . . . . . 0800 780 878
Norway . . . . . . . . . . . . . . . . . . . +47 2231 0845
Oman. . . . . . . . . . .+968 70928 Ext. 49/21/75
Poland . . . . . . . . . . . . . . . . . . . . . . .801 140 160
Portugal .(+351) 808 788 877 (custo de uma
chamada local)
Romania . . . . . . . . . . . . . . . +40 021 204 9130
Russia. . . . . . . . . . . . . . . . . . . . 8-800 333 4956
Serbia . . . . . . . . . . . . . . . . . . . . . 0800 222 111
Singapore . . . . . . . . . . . . . . . . . . . . . 6735 9100
Slovak Republic . . . . . . . 044 5567 988 alebo
. . . . . . . . . . . . . . . . . . . . . . . . . . . .02 59682266
Slovenija . . . . . . . . . . . . . . . . . . . . .01 5466 511
South Africa . . . . . . . . . . . . . . . . 0800 98 08 42
Spain . . . . . . . . . . . . . . . . . . . . . . . . 902 103935
Sweden . . . . . . . . . . . . . . . +46 (0)8502 52347
Switzerland. . . . . . . . . . . . . . . . . 0848 212 000
Taiwan . . . . . . . . . . . . . . . . . . . . . 02 266 24343
Turkey . . . . . . . . . . . . . . . . .+90 216 223 01 57
Ukraine . . . . . . . . . . . . . . . +380-44-451-71-72
United Arab Emirates . . . . . . .+97144458255
. . . . . . . . . . . . . . . . . . . . . . . . . . +97144458254
United Kingdom . . . . . . . . .+44 84503 18190
USA . . . . . . . . . . . . . . . . . . . . . 1-866 247-8758
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . tollfree