Gigaset S820A User manual

Gigaset S820/S820A / USA EN / A31008-M2404-R301-1-3S19 / Cover_front.fm / 12/18/12
Congratulations
By purchasing a Gigaset, you have chosen a brand that is fully
committed to sustainability.
This product’s packaging is eco-friendly!
To learn more, visit www.gigaset.com.

Gigaset S820/S820A / USA EN / A31008-M2404-R301-1-3S19 / Cover_front.fm / 12/18/12

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Gigaset S820/S820A / USA EN / A31008-M2404-R301-1-3S19 / overview.fm / 12/18/12
Template CES 131x195 1col, Version 1, 12.03.2012
GigasetS820/S820A – Touch & Type
GigasetS820/S820A –Touch & Type
ÐÃÞòôóV
Â
˜
Apr
26
Thu
Status bar (¢page 19)
Icons (¢page 55) show the telephone's current set-
tings and operating status. Touch the status bar to open
the status page (¢page 19).
vMenu key
Open the main menu/return to the idle display
(¢page 16)
aEnd call/end key
Press briefly: end call/paging call, reject internal call,
return to idle status
Press and hold: switch handset on/off
Touchscreen/display
Handset keys
Side keys
Set the volume during a call
Mini USB connection socket
Connect the handset to your PC 
(Gigaset QuickSync ¢page 53)
Idle display (¢page 15) or menu page
(¢page 16)
Star key
Press and hold: activate/deactivate ringtones
(¢page 31)
Hash key
Press and hold: activate/deactivate keypad and display
lock (¢page 20)
Message key
Call up messages page (¢page 17)
Flash key
Recall (flash), 
Press and hold: enter dialling pause
cTalk key
Dial displayed number, accept call,
switch between earpiece and handsfree mode, 
Press and hold: open redial list
Press briefly: start dialling

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GigasetS820/S820A – Touch & Type
Ã
Message/registration mode display
Pulsing: new messages received
Flashing: base in registration mode
(¢page 40)
Flashing quickly: answering machine
memory is full (S820A only)
Answering machine display 
(S820A only)
No light: answering machine is deactivated
or base in registration mode
Light: answering machine is activated
Registration/paging key on the base
Press briefly: start paging (¢page 41)
Press and hold: set base to registration
mode (¢page 40)

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Contents
Contents
GigasetS820/S820A – Touch & Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Safety precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Understanding the operating steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . 14
Display pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . 24
Changing phone settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
ECO DECT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . 34
Answering machine (GigasetS820A) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . 35
Network mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Multiple handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Bluetooth devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Contacts (address book) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . 45
Call list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Baby phone/Security Monitor (Room Monitor) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Synchronization with your PC (Gigaset QuickSync) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Connecting the base station to the PABX/router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Display icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . 55
Setting options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Industry Canada Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
FCC / ACTA Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . 59
Service (Customer Care) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . 62
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . 68
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

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Safety precautions
Safety precautions
Warning
Read the safety precautions and the user guide before use.
Explain their content and the potential hazards associated with using the device to your children.
Use only the power adapter indicated on the device.
Use only rechargeable batteries that correspond to the specification (see "Specifications").
Never use a conventional (non-rechargeable) battery or other battery types as this could result
in significant health risks and personal injury. Rechargeable batteries, which are noticeably
damaged, must be replaced. Do not charge the handset in charging unit or base station while
the headset is connected.
Using your telephone may affect nearby medical equipment. Be aware of the technical condi-
tions in your particular environment, e.g., doctor's surgery.
If you use a medical device (e.g., a pacemaker), please contact the device manufacturer. They
will be able to advise you regarding the susceptibility of the device to external sources of high
frequency energy (for the specifications of your Gigaset product see "Specifications").
Do not hold the rear of the handset to your ear when it is ringing or when speaker mode is acti-
vated. Otherwise you risk serious and permanent damage to your hearing.
Your Gigaset is compatible with the majority of digital hearing aids on the market. However,
perfect function with all hearing aids cannot be guaranteed.
The phone may cause interference in analogue hearing aids (humming or whistling) or cause
them to overload. If you require assistance, please contact the hearing aid supplier.
The devices are not splashproof. For this reason do not install them in a damp environment such
as bathrooms or shower rooms.
Do not use the devices in environments with a potential explosion hazard (e.g., paint shops).
If you give your Gigaset to a third party, make sure you also give them the user guide.
Remove faulty devices from use or have them repaired by our Service team, as these could inter-
fere with other wireless services. Disconnect thetelephone network connector (TNV circuit con-
nector).
Please note
uThe device cannot be used in the event of a power failure. It is also not possible to transmit emer-
gency calls.
uEmergency numbers cannot be dialled if the keypad lock is activated!

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Getting started
Getting started
Checking the package contents
uOne Gigaset S820/S820A base
uOne power adapter for the base
uOne phone cord
uOne Gigaset S820 handset
uOne battery cover (rear cover for the handset)
uTwo batteries
uOne belt clip
uOne rubber seal for the USB connection
uOne user guide.
If you have purchased a model with multiple handsets, the package should contain two batter-
ies, a battery cover, a belt clip and a charger with a power adapter for each additional handset.
Setting up the base and charger (if included)
The base and charging cradle are designed for use in dry rooms in a temperature range of +5°C
to +45°C.
¤Set up the base on a level, non-slip surface at a central point in the building or mount the
base on the wall.
The phone’s feet do not usually leave any marks on surfaces. However, due to the multitude of
different varnishes and polishes used on today's furnishings, the occurrence of marks on the sur-
faces cannot be completely ruled out.
Please note:
uNever expose the telephone to the effects of heat sources, direct sunlight or other electrical
devices.
uProtect your Gigaset from moisture, dust, corrosive liquids and fumes.
Please note
Pay attention to the range of the base. In buildings this is up to 50 m, outdoors up to 300 m.
The range is reduced when Max. Range (¢page 34) is deactivated.

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Getting started
Connecting the base with the phone network and the A/C power
outlet
Please note:
uThe power adapter must always be connected, as the phone will not operate without a
power supply.
uOnly use the power adapter and phone cord supplied.Pin connections on telephone cables
can vary (pin connections, ¢page 71).
Wall mounting the base (optional)
Connecting the charger (if included)
¤Plug the telephone cable into the con-
nection socket on the back of the
base until it clicks into place; then push
the cable into the clips.
¤Plug the power adapter cable into the
socket on the back of the base and
twist the angle plug underneath the
cable clips.
¤First, connect the power adapter .
¤Then connect the phone jack .
4
3
2 1
1
2
3
4
Approx.
2 mm
50 mm
¤Connect the flat plug to the charger cradle .
¤Plug the power adapter into the plug socket .
If you have to remove the plug from the charger again:
¤Disconnect the power adapter from the A/C power
outlet.
¤Press the release button and disconnect the
plug .
1
2
3
4
2
1
3
4

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Getting started
Setting up the handset for use
The handset’s display and keys are covered with a protective film.
Please remove the protective film!
Inserting the rubber seal for the USB plug socket
Open the battery cover and insert the rubber seal into
the groove.



Inserting the battery and closing the battery cover
Caution
Please do not use any touchscreen styli to operate the handset!
Do not use any protective sleeves/films from other manufacturers,
as they may restrict the operation of your handset.
Caution
Use only rechargeable batteries (¢page 69) recommended by Gigaset Communications
GmbH, as this could otherwise result in significant health risks and personal injury. For exam-
ple, the outer casing of the batteries could be destroyed or the batteries could explode. The
phone could also malfunction or be damaged as a result of using batteries that are not of the
recommended type.
¤Insert the batteries with the polar-
ity in the correct direction.
The polarity is indicated in the battery
compartment.
¤Insert the battery cover from
above.
¤Then press the cover until it clicks
into place.

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Getting started
To reopen the battery cover to replace
the battery:
¤Insert your fingernail into the notch on
the top of the cover and push down-
wards. 

Attaching the belt clip
The handset has notches on each side to attach the belt clip.
uTo attach – press the belt clip onto the back of the
handset so that the protrusions on the belt clip
engage with the notches.
uTo remove – press the centre of the belt clip firmly
with your right thumb, push the fingernail of your left
index finger up between the clip and the housing, and
pull the clip in an upward direction.
Charging the battery
The battery is supplied with a partial charge. The batteries are fully charged when the lightning
icon on the display goes out.
¤Place the handset into the base for 9.5 hours or into the charger for 14.5 hours.

Please note
uThe handset may only be placed in the designated base or charger.
uHandsets contained in the package have already been registered to the base. If, however,
ahandset has not been registered (display "Handset not registered to any base "),
please register it manually (¢page 40).
uThe battery may heat up during charging. This is not dangerous.
uAfter a time, the charge capacity of the battery will decrease for technical reasons.
9.5 h
or
14.5 h

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Getting started
Setting up the base and handset – installation wizard
The installation wizard starts automatically the first time your handset is connected to the base
after switching on or after registration. It helps you to configure the following key settings on the
handset and base. These keys are required for operation:
uTime and date
uDisplay language
uAnswering machine language (S820A only)
uCountry in which the phone will be used
uYour own area code
Note: Some fields will not be displayed if your handset is registered with a base that has already
been configured.





Setting the display language
The current language is displayed under Display Lan-
guage.
If you want to change the setting:
¤Touch the Display Language field.
The current language setting is indicated by ´.
¤Touch the Picon next to the language you want to
set.
If your language is not displayed, the list may be "longer"
than the display. You must then scroll through the list. To
do this, put a finger on the display and move it slowly
upwards.
¤Touch the ‘icon. The setting is saved automatically.
You return to the Welcome page.
Welcome
Time
00:00 am
Date
01/01/2012
Display Language
American English
Answering Mach. Language
(not configured)
Skip
Settings Save Settings
Display Language
American English Ø
Français canadien ±
Español latinoam.
±
L

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Getting started
If you want to adjust the settings at a later date:
¤Touch the Skip Settings option at the bottom of the
display.
The handset then switches to idle status.
You can configure the settings at any time using the
Settings menu on your handset.

To configure the settings:
¤Touch the Time and Date fields in sequence.










Setting the time
The current position is shown in color and the digit flashes.
¤Enter the digits via the keypad. The cursor position
moves one space to the right each time a digit is
entered. You can change the cursor position by touch-
ing the digit you want to change.
¤Touch the Þicon to save your changes or press ‘to
return to the Date + Time page without saving any
changes.
Please note: When 12 h mode is activated, select am or
pm next to the input field.
Setting the date
The current position is shown in color and the digit flashes.
¤Enter the digits via the keypad. The cursor position
moves one space to the right each time a digit is
entered. You can change the cursor position by
touching the digit you want to change.
¤Touch the Þicon to save your changes or press ‘to
return to the Date + Time page without saving any
changes.
Welcome
Time
00:00 am
Date
01/01/2012
Display Language
American English
Answering Mach. Language
(not configured)
Skip
Settings Save Settings
Edit
Time
07:30
L ‰
am pm
Edit
Date
01/01/2012

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Getting started
Setting the answering machine language
¤Touch the Answering Mach. Language field.
¤Set the answering machine language as described
above.
Setting the country
The country in which you are going to use the phone
and for which it is authorised must be indicated under
Country. If the setting is not correct:
¤Touch the Country field.
¤Set the country as described above.
Please note
If you have selected Other Country instead of a country,the Welcome page will also show
the Country (Dial Code) entry.
¤Press Country (Dial Code) and enter the International Prefix and International Area
Code for the international country code as described below for the local area code.
Entering the local area code
¤Touch the City (Dial Code) field.
¤Briefly touch the input field and enter the Local Area
Code (maximum 8 characters, "212" in the example).
You can correct incorrect entries using $.
¤Touch èafter entering the numbers to save the entry.










The Welcome page is displayed again.
¤Touch the Save Settings option to save your settings.
Welcome
Display Language
American English
Answering Mach. Language
American English
Country
USA
Skip
Settings Save Settings
City (Dial Code)
(not configured)
Skip
Settings Save Settings
Welcome
Display Language
American English
Answering Mach. Language
American English
Country
USA
City (Dial Code)
212
Skip
Settings Save Settings

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Getting started
Once you have configured all the necessary settings, your
handset switches to idle status.
Your phone is now ready for use.
ÐÃÞòôóV
Â
˜
Apr
26
Thu

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Getting started
What would you like to do next?
After successfully setting up the phone, you can make calls straight away, customize your
Gigaset according to your requirements or firstly familiarise yourself with the operating features.
If you have any questions about using your phone, please read the tips on troubleshooting
(¢page 66) or contact our Service team (¢page 62).
Customizing the idle display
You can select the functions you use most often to design the display according to your
needs. Customization allows you to directly access up to 6 functions such as alarm, calendar,
contacts, call lists, etc., and call them up with a single touch of an icon (¢page 15).
Synchronizing with contacts in Google or Outlook
Synchronize your handset's directory using your PC and our Gigaset QuickSync software
(¢page 53). 
For the free download and more information, see www.gigaset.com/gigasets820.
Setting ringtones
Assign specific tunes to internal and external calls, reminders, wake-up calls and to certain
callers (¢page 31).
Protecting yourself from unwanted calls
Use the time control function or the blacklists. Set your telephone so that it does not ring
when you receive an unwanted call (¢page 32).
Setting up the answering machine
Record your own announcements and set your recording parameters (¢page 35).
Registering other Gigaset handsets to the base
Continue using these handsets to make calls from your new base. Transfer contacts entries
from these handsets to your new handset (¢page 40/¢page 46).
Configuring ECO DECT settings
Reduce the transmission power (emissions) of your phone (¢page 34).
Download your personal ringtones and images to your handset
Connect your handset to your PC via Bluetooth/USB and download ringtones and images to
your handset with the help of our Gigaset QuickSync software. For the free download and
more information, see www.gigaset.com/gigasets820.

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Understanding the operating steps
Understanding the operating steps
In this user guide, the keys on your Gigaset handset are depicted as follows:
c/ v/ aTalk key/menu key/end call key
0to ODigit/letter keys
*/ #Star key/hash key
d/ þMessage key/Flash key
All of the other icons are fields you need to touch on the touchscreen.
Example 1:
Menu key v¤ÇRoom Monitor
¤Press the vmenu key in idle status. The Applications menu page is displayed.


¤Touch the icon.
Example 2:
Menu key v¤Settings menu page ¤°Lang. + Location
¤Press the vmenu key in idle status ¤Touch Settings in the right-hand side of the header
to switch to the Settings menu page.


¤Touch the icon.
Room
Monitor
Á
Lang. +
Location
Æ

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Display pages
Display pages
Idle display (individually customizable)
You can customize the idle display to suit your needs. Bring together the key applications you
want to start up directly from idle status with a single "touch". By default, the date and time are
displayed and quick access to call lists and contacts is possible.
Changing the idle display
Switch to configuration mode:
Touch and hold (approx. 2 seconds) any position on the configurable area on the display.
Select the desired applications/functions:
A selection bar with the available functions/applications is displayed. You can scroll through the
list to display further entries. To do so, slide your finger vertically over the display while pressing
down. Highlight the functions/applications you wish to see on your idle display by touching the
relevant fields.
Return to the idle display:
Touch ‘or briefly touch the end call key a. Your selection is saved.
Selectable applications and functions
For the information area For the application area
mTime (¢page 10) œDirectory (¢page 45)
ÜAlarm Clock (¢page 51) —Call List (¢page 49)
}Calendar (¢page 50) ‡Internal Call (¢page 41)
ÇRoom Monitor (¢page 52)
TOne Touch Call (¢page 25)
Information
area 
(configurable
with a maxi-
mum of 3 ele-
ments)
Idle status Configuration mode
Show Applications
lTime
ÙAlarm Clock
Calendar
ÂDirectory
L
‰
‰
‰
ÐÃÞòôóV
Â
˜
Application
area 
(configurable
with a maxi-
mum of 6 ele-
ments)
3
1
Apr
26
Thu
Touch and
hold
Scroll bar
2
1
2
3

16 en fr es
Gigaset S820/S820A / USA EN / A31008-M2404-R301-1-3S19 / make_familiar.fm / 12/18/12
Template CES 131x195 1col, Version 1, 12.03.2012
Display pages
Menu pages *
Switching from the idle display to the Applications menu page and back:
¤Briefly press the vmenu key.
Switching between menu pages:
¤Touch the desired page in the header.
Returning to the idle display from anywhere in the menu:
¤Press the akey briefly.
If there are more elements than can be displayed at once:
A scroll bar will appear on the right of the display.
¤Slide vertically over the display while pressing down to scroll through the display.
*Please note: Applications/settings that are currently unavailable (e.g., because the handset is outside the
range of the base) are greyed out.
GigasetS820A
only
Start telephone applications Adapt telephone settings to
suit your requirements
"Settings"
"Applications"
Applications Settings Applications Settings
˜
Call List Direc-
tory
Â
Room
Monitor
Á
Calendar

Alarm
Ù
1 Touch
Call
ž
Internal
Call
å
Call Pro-
tection

System
Ï
Date +
Time
á
Lang. +
Location
Æ
Handset +
Base
Î
Display
i
Audio
Settings
ï
Quick
Dial
í
Applications Settings
Ì
Answering
Machine
Network
Mailbox
n
Blue-
tooth
»
Tele-
phony
ª
Quick
Dial
í
Call Pro-
tection

Tele-
phony
ª
System
Ï
Lang. +
Location
Æ
Handset +
Base
Î

en fr es 17
Gigaset S820/S820A / USA EN / A31008-M2404-R301-1-3S19 / make_familiar.fm / 12/18/12
Template CES 131x195 1col, Version 1, 12.03.2012
Display pages
Messages page
You can call up the messages page by pressing the messages key don the keypad. You can
access the following message lists:
užAnswering machine list (Gigaset S820A only)
u5Network mailbox, if your network provider supports this function and the number of
the network mailbox is stored in your telephone
uÕMissed calls list (see "Call list" ¢page 49)
u\Missed appointments list (¢page 50)
Messages page (example)
The icon for the network mailbox is always displayed, provided the number is stored in the tele-
phone. The other lists are only displayed if they contain messages.
¤Touch an icon to open the corresponding list. 
Exception: If you touch the icon for the network mailbox, your telephone will dial the num-
ber for the network mailbox (¢page 39). No list will open on the display.
Message pop-up
An advisory tone sounds as soon as a new entry arrives in
a list. The message key also flashes (if activated,
¢page 30). The message pop-up is displayed and par-
tially covers the idle display.
The number of new messages in each list is displayed
beneath the icons.
¤Close the pop-up: Touch é(top right).
¤Open the list: Touch the relevant list icon.
If the network mailbox has been configured: Touching
6opens the message page rather than a list.
The messages LED flashes (if activated, ¢page 30),
until you have opened a list or the messages page.
Message Center
Number of new messages in the list
List type (see above)
Number of old messages in the list
No new messages
Number of old messages in the list
31
119
2
[
6™
You received:
À
3
™
1
Ã
2
Answering machine and/or
Network mailbox
Message pop-up (example)