Global Payments LSA6000 User manual

Global Payments
LSA6000
User Manual
March 2021

Copyright ©2017
Global Payments Inc.
All Rights Reserved
The Global Payments LSA6000 User Manual contains information proprietary to Global
Payments. This manual contains information protected by copyright. No part of this manual
may be photocopied or reproduced in any form without prior written consent from Global
Payments. Information contained in this manual is subject to change without notice.
Global Payments Inc.
10 Glenlake Parkway, North Tower
Atlanta, GA 30328-3447

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Table of Contents
OVERVIEW...........................................................................................................................................................3
FEATURES AND FUNCTIONS..................................................................................................................................3
ATM Cash Withdrawal.................................................................................................................................3
PlayerCash Credit Card Cash Advance.......................................................................................................3
POS Debit Cash Advance............................................................................................................................3
Preferred Plus Electronic Check Cashing....................................................................................................3
Reporting Portal...........................................................................................................................................3
Choice4™ ....................................................................................................................................................3
LSA6000 HARDWARE FEATURES ........................................................................................................................4
LCD..............................................................................................................................................................4
Keypad.........................................................................................................................................................4
Voice Guidance Port....................................................................................................................................4
Lighted Guidance System............................................................................................................................4
Main PC Module ..........................................................................................................................................4
Receipt Printer.............................................................................................................................................4
Cash Dispensing Unit ..................................................................................................................................4
Other Hardware Features............................................................................................................................5
INSTALLATION SITE REQUIREMENTS.............................................................................................................6
DIMENSIONS .......................................................................................................................................................6
POWER AND NETWORK........................................................................................................................................6
PHONE LINE REQUIREMENTS................................................................................................................................7
INTERNET CONNECTION .......................................................................................................................................7
PHYSICAL SECURITY ...........................................................................................................................................7
SETTING UP THE LSA6000 HARDWARE ..........................................................................................................8
OPERATING THE LSA6000.................................................................................................................................9
OPENING AND CLOSING THE SECURITY DOOR...................................................................................................... 10
Opening the Security Door.........................................................................................................................10
Closing the Security Door..........................................................................................................................11
OPENING AND CLOSING THE FRONT PANEL .........................................................................................................11
Opening the Front Panel............................................................................................................................11
Closing the Front Panel .............................................................................................................................12
OPERATING AND CHANGING THE ELECTRIC LOCK ................................................................................................12
Unlocking from Default Combination..........................................................................................................13
Changing to a New Combination ...............................................................................................................13
LOADING CASH TO THE KIOSK:DROP/FILL..........................................................................................................14
PERFORMING A SUB DROP.................................................................................................................................17
LOADING CASH INTO THE CASSETTE...................................................................................................................18
EMPTYING THE REJECT BIN ............................................................................................................................... 20
LOADING RECEIPT PAPER..................................................................................................................................21
ADJUSTING THE LCD PANEL .............................................................................................................................22
MAINTAINING THE COIN DISPENSER ....................................................................................................................23
CLEANING THE BAR CODE SCANNER.................................................................................................................. 23
INSERTING PROMOTIONAL MATERIALS ................................................................................................................24
CONFIGURING THE KIOSK OPTIONS.....................................................................................................................24
INDICATORS IN NORMAL OPERATION...................................................................................................................25
Uninterruptible Power Supply (UPS)..........................................................................................................25
Main Power Supply....................................................................................................................................26
Receipt Printer...........................................................................................................................................27
Cash Dispensing Unit (HCDU)...................................................................................................................28

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Coin Hoppers.............................................................................................................................................29
PC Unit ......................................................................................................................................................29
EMV Card Reader .....................................................................................................................................30
Encrypting PIN Pad (EPP).........................................................................................................................31
LCD and Touch Assembly.........................................................................................................................32
Flicker and Signage Lights.........................................................................................................................33
USING THE LSA6000.........................................................................................................................................34
TURNING THE ATM ON AND OFF........................................................................................................................34
Switching On System Power......................................................................................................................34
LOGGING IN......................................................................................................................................................35
POWERING DOWN .............................................................................................................................................35
RESTARTING THE ATM......................................................................................................................................35
REPORTS .........................................................................................................................................................35
VIEWING CASH BALANCE...................................................................................................................................35
VIEWING REPORTS/STATISTICS/LOGS.................................................................................................................36
DISPLAYING TRANSACTIONS ..............................................................................................................................37
MAINTAINING THE LSA6000............................................................................................................................38
CLEANING THE ATM .........................................................................................................................................38
REPLACING PARTS............................................................................................................................................38
UPDATING THE PC............................................................................................................................................38
TROUBLESHOOTING THE LSA6000................................................................................................................39
SYSTEM POWER ...............................................................................................................................................39
UNINTERRUPTIBLE POWER SUPPLY (UPS)..........................................................................................................40
PC UNIT ..........................................................................................................................................................41
LCD AND TOUCH ASSEMBLY ............................................................................................................................. 41
CASH DISPENSING UNIT (HCDU).......................................................................................................................42
CASH DISPENSING UNIT NOTE PATH...................................................................................................................43
NOTE DISPENSING UNIT SENSORS......................................................................................................................43
EMV CARD READER .........................................................................................................................................44
RECEIPT PRINTER .............................................................................................................................................44
ENCRYPTING PIN PAD.......................................................................................................................................46
COIN HOPPER...................................................................................................................................................46
MAIN POWER SUPPLY .......................................................................................................................................47
INDICATOR LIGHTS ............................................................................................................................................47
SPEAKERS .......................................................................................................................................................47
ADA EARPHONE JACK......................................................................................................................................48
ERROR CODES AND DIAGNOSTICS......................................................................................................................49
DIAGNOSING PC ISSUES....................................................................................................................................52
CONTACTING SUPPORT .....................................................................................................................................52
INDEX................................................................................................................................................................. 53

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Overview
The LSA6000 is a full service stand-alone ATM, which allows gaming patrons to access cash through a four-in-
one self-service kiosk, featuring:
ATM
Credit Card Cash Advance
POS Debit Cash Advance
Electronic Check Cashing
The LSA6000 has many high-end standard features, such as a high-resolution, 15-inch SVGA LCD panel, voice
and LED guidance systems and PCI-certified Encrypting PIN Pad. It comes with a 56K dial-up modem, TCP/IP or
Wireless LAN (additional hardware required). It offers a range of options to custom-configure an ATM solution for
any location.
Features and Functions
ATM Cash Withdrawal
The LSA6000 is a stand-alone ATM. Customers can withdraw cash using most bank cards and a valid PIN.
PlayerCash Credit Card Cash Advance
The fully electronic credit card cash advance service, PlayerCash, offers patrons access to cash through all major
credit card networks. Additionally, PlayerCash is a fully-electronic product that allows customers to complete
transactions on a signature capture device, eliminating the need to print and deposit paper drafts. Integrated
security features reduce fraud and help prevent chargebacks. Funds are deposited directly into the
establishment’s account via ACH.
POS Debit Cash Advance
The fully electronic POS debit card cash advance service offers patrons access to cash through all major debit
card networks.
Preferred Plus Electronic Check Cashing
Preferred Plus Electronic Check Cashing is a paper-less, check-less electronic check guarantee process. Using
their VIP Preferred Card, customers are able to cash Echecks at the ATM without having to go to the cage for
payment, allowing customers to avoid lines at the cage. All Preferred Plus transactions are 100% guaranteed by
Global Payments.
Reporting Portal
BusinessView is a secure, data retrieval and management tool that provides 24-hour online access to transaction,
funding and reporting information. The browser-based application, accessible through the LSA6000 portal, assists
with reconciliation efforts by providing next-day transaction data as well as 18 months of historical data through a
robust search engine.
Choice4™
Choice4™ offers casinos the convenience of accepting Echeck transactions while allowing selected customers to
extend settlement terms up to 28 days. Customers can choose up to four personal accounts for payment of the
standard Echeck, along with the desired settlement term.
Choice4™ also eliminates the risk of returned checks – every approved transaction is 100% guaranteed by
Global Payments.

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LSA6000 Hardware Features
The LSA6000 includes the following components and associated features:
LCD
Screen Size: 15 TFT-LCD Touch-screen
1024 x 768 SVGA
250 cd/m^2 Luminance Keypad
Keypad
Lab-Certified VISA-Compliant Encrypting PIN Pad (EPP)
Voice Guidance Port
LSA6000 includes a voice-assisted operation, available through the headphone jack on the front bezel.
Lighted Guidance System
The LSA6000 also includes Lighted Guidance System LED lights to guide the customer through the transaction.
Main PC Module
The main PC module has the following features:
Intel ATOM® (standard) or Optional Pentium 4 2.8 Ghz Processor
2GB of DDR2 RAM
Windows 7 Operating System
Solid State Drive (SDD) 2.5” SATA 32GB
56,000 bps Dial-up Modem
Gigabit Ethernet Connection
Keyboard and Mouse Connector
Receipt Printer
The receipt printer and paper specifications are as follows:
Thermal Line Printer
80mm - 40 Characters/line
Semi-automatic Roll Paper Setting
Motorized Front Push Rollers
300 DPI Monographic Print Capable
Paper specifications:
One-sided Thermal Paper
Factory Paper Is Thermal Side Out
7-inch Outside Diameter
66 mm Inch-wide Paper
Core Inside Diameter 11/16 Inch
2.5 mm Paper Thickness
Cash Dispensing Unit
The cash dispensing unit includes options for 1, 2, or 4 cassettes:
Dispensing Speed: 2.5 notes/second
Capacity of 1700 New Notes (Fixed Cassette)
Ultra-sonic Double Note Detect Module
Optional dispensers include:

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1700 Note Removable Single Cassette
3400 Note Removable Double Cassette (2 x 1700)
6800 Note Removable Quad Cassette (4 x 1700)
Other Hardware Features
UL291 Business Hour Vault
Sargent & Greenleaf Titan Series Electronic Lock
Meets ADA Standards for Height, Reach and Keypad Layout

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Installation Site Requirements
It is important to carefully consider where you install the LSA6000 and to take precautions to secure the ATM.
This section covers the following topics:
LSA6000 Dimensions
Power and Network Requirements
Internet Connection
Physical Security Considerations
Dimensions
LSA6000 Dimensions
The LSA6000 weighs 350 lbs. (or more depending on dispenser option).
Height: 51 inches
Width: 18 inches
Depth: 21 inches
Power and Network
The LSA6000 must be connected to a dedicated power circuit. This circuit must consist of line, neutral and ground
leads connected directly to the power circuit breaker panel. This circuit should not be shared with any other
equipment. Use of a surge protector or uninterruptible power supply is recommended. The kiosk should be
attached to a power line that does not have a scheduled shutdown time for maintenance or other purposes.
Following are the power supply features:
Power Switch with Soft-Switch Shutdown
110/220 Volts
60/50 Hz
283 Watts (Max)
Built-in Surge Protection, Fuse Protection

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Phone Line Requirements
If a dial-up connection is used, the LSA6000 should be connected to a dedicated phone line. This line must be a
direct dial analog line that is equipped with a standard telephone wall jack (RJ-11). This line cannot be shared
with any other equipment. Use of shielded (CAT5) phone cable is recommended for best performance and to
reduce the chance of interference.
Internet Connection
The Internet connection requires a Cat 5 or greater cable. The network line to the kiosk should not be included in
a domain which has automatic Windows updates or other automatic uploads.
Physical Security
Gaming Laboratories International, LLC (GLI) provides independent certifications to suppliers of equipment to the
gaming industry. GLI provides technical standards that cover criteria which impact the credibility and integrity of
the kiosk, from both revenue collection and security perspectives. Standards include kiosk hardware and software
requirements. For information on GLI standards, reference:
https://www.gaminglabs.com/pdfs/GLI-20_v1.5_Standard.pdf
The ATM Industry Association (ATMIA) published Best Practices for ATM Physical Security Version 3 for ATMIA
members. For a full reading of Best Practices for ATM Physical Security details and security guidelines, please
contact the ATMIA office, or visit their website at:
www.atmia.com
Note: GLI standards supersede ATMIA standards for the gaming industry.

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Setting Up the LSA6000 Hardware
Follow these steps to set up the LSA6000:
1. Verify the incoming power voltage (115/220V) for
your location, and check the switch on the power
supply of the ATM (should be defaulted to 115V).
2. Verify that the telephone line or Internet connection for the ATM is in proper working order. Make sure
there is no voicemail on the line (pulse noise when you first lift the receiver). Note: Digital phone lines
(Voice over IP) are not supported by this ATM.
3. Open the security door. (See Opening the Security Door on page 10.)
4. Remove the cash cassette from its packing box (removable cassette dispensers only). Fill the cassette or
cash drawer with the appropriate amount of notes, and carefully place it in the Cash Dispensing Unit. (See
Loading Cash into the Cassette on page 18.)
5. Before closing the vault, thoroughly test the combination lock by locking and unlocking the lock several
times. It is much easier to diagnose potential lock problems before shutting the door.
6. Open the top of the ATM. Place the receipt paper in the Receipt Printer. The paper prints only on one side
(shiny side). Always check the roll when you install the paper. Place the roll so that the coated side (shiny
side) is facing up. (See Loading Receipt Paper on page 21.)
7. Connect the power cable and the telephone cable to the appropriate outlets on the wall. Verify the AC
power outlet is grounded (3-prong plug).
If you are installing an optional topper sign, install the power cord through the top housing, and plug the
topper into the open connector located on the front of the power supply. Make sure the cable has enough
slack to allow the slide tray to open completely.
8. Turn the power on, and verify that all systems are operational. If any part on the system or its
programming is not operational, an error code will display along with instructions. If the error cannot be
corrected, please call our 24/7 CAMS support desk (800-500-1973).
Use this key to open the top
and bottom bezels. (2 keys
are included.)
Cassette Key
(Removable
Cassette)

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Operating the LSA6000
This section includes helpful information for operating the LSA6000:
Opening and Closing the Security Door
Opening and Closing the Front Panel
Operating and Changing the Electronic Lock
Loading Cash to the Kiosk: Drop/Fill
Adding Cash to the Cassette
Emptying the Reject Bin
Loading Receipt Paper
Adjusting the LCD Panel
Inserting Promotional Materials
Configuring Kiosk Options
Maintaining the Coin Hopper
Cleaning the Bar Code Scanner

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Opening and Closing the Security Door
Opening the Security Door
Follow these steps to open the security door:
1. Turn the security cover key clockwise to open the
security cover. Use the square key included with the
machine.
2. Unlock the electronic lock. See lock manual for the
default combination.
(Refer to Operating and Changing the Electric
Lock on page 12 for instructions on opening or
changing the lock.)
3. Turn the security door handle counter-clockwise,
then pull the security door to open.

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Closing the Security Door
Follow these steps to close the security door:
1. With the security door handle turned counter-
clockwise, close the security door and turn the
security door handle clockwise until it is locked. The
electronic lock mechanism will lock itself once the T-
handle has returned to its vertical position.
2. Check the T-handle to make sure the lock has
locked itself.
3. With the security cover key turned clockwise, close
the security cover, and turn the security cover key
counter-clockwise until locked.
Remove the key when it is locked.
Opening and Closing the Front Panel
Opening the Front Panel
Follow these steps to open the front panel:
1. Insert the front panel key and turn it clockwise.

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2. With the front panel key turned, pull the front panel
outward.
Closing the Front Panel
Follow these steps to close the front panel:
1. Push the front panel slowly until it is locked in place.
2. Turn the front panel key counter-clockwise until the
front panel key can be taken out.
Operating and Changing the Electric Lock
The Sargent and Greenleaf Titan series electronic lock uses a touch key pad for
all lock functions. Power is supplied to the lock via a standard 9-volt alkaline
battery, contained within the external portion of the lock. The lock warns of low
voltage by repeatedly beeping.
The default combination is included in the lock manual.
Note: Before operating the lock or changing the combination, read the
instructions thoroughly. (See manufacturers lock manual included in the
“Open Me First Box.”)

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Unlocking from Default Combination
Follow these steps to unlock from the default combination:
1. Press the default combination, one button at a time. You will hear a beep following each key press.
See your lock manual for the default combination.
2. If the combination is entered correctly and you press #, you will hear a double beep, and the internal lock
solenoid will click, indicating that the lock is open and the vault handle can now turn.
3. If you enter the wrong combination, 3 beeps will sound. If the correct combination is not entered within 4
consecutive attempts, a 10-minute delay or lock-out will begin. During this time, the LED at the 10 o’clock
position on the face of the lock will flash at 10-second intervals. In addition, any key press will respond with
a triple-beep. Any attempt to use the lock while it is in this mode will cause the 10-minute timer to reset.
Warning: Always work with the vault door open while orienting yourself to the lock and making changes to the
lock programming (including changing the combination). Do not close the vault until the lock has been thoroughly
tested. Global Payments does not program a master combination.
Changing to a New Combination
Combinations are required to be six digits. Follow these steps to enter a new combination:
1. Begin by entering 6 2 2 *
2. Enter the existing (default) combination one time and press #. You will hear 5 beeps.
3. Enter the new combination and press #. You will hear 2 beeps.
4. Enter the new combination a second time and press #. You will hear 2 more beeps.
5. If the procedure is not performed correctly, you will hear 3 beeps at the end, and the lock will revert back
to the previous combination.
** Important warning **
Remember to always test lock functions with the door open. Do not close and lock the door
until you are certain that the lock is functioning properly.

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Loading Cash to the Kiosk: Drop/Fill
Follow these steps to load cash into the LSA6000:
1. Open the monitor door and enter your credentials. The Main Menu displays.
2. Press Drop Functions.
Note: If a drop has been completed, the Drop Functions button displays Fill Functions.
3. To purge/dump coins in the hopper, select the appropriate denomination, and press Purge.

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4. Pull all the cassettes. When complete, press Done. The status of the cassettes displays on the right side of
the screen, indicating if the cassette has been pulled.
5. Pull the stacker cans and press Done.

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6. The Drop is now complete. The kiosk prints a Drop Receipt, and the Initial Fill Amounts screen displays.
7. To change the fill amount, select the appropriate denomination and press Modify. The Modify Fill Amount
screen displays. You can increase or decrease the amount by 1, 10, or 100 increments. To change the actual
dollar amount, press Denomination.

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8. Press Done.
9. Select the denomination you want and press Done. The system confirms the changed currency and displays
the modified denominations.
10. When you complete the fill, press Done. The kiosk prints a Fill Receipt and displays the Main Menu.
Performing a Sub Drop
1. While on the Main Menu, pull the desired can.
2. If inserting a new can, highlight the can pulled, and select New before inserting the new can.
3. If replacing the can, highlight the can pulled, and select Replace before inserting the new can.

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Loading Cash into the Cassette
Follow these steps to load cash into the cassette:
1. Open the security door. (See Opening the
Security Door on page 10.)
2. With the security door open, remove the
cassette. Lift the handle, supporting the bottom of
the cassette while removing it.
3. To avoid damage, never use force while
removing or installing the cassette. If anything
beyond gentle force is required while handling
the cassette, contact the CAMS support desk
(800-500-1973).
4. Open the cassette using the key shown on page
8.
5. Pull back on the cash plate, and load the bills
against the rollers at the back of the cassette. If
you pull the cash plate back all the way, it will
lock at the front of the cassette. Push the green
lever on the cash tray to release.