Grandstream Networks GXE5024 User manual

GXE502x User Manual 2/26/2008
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GXE5024 Users Manual

GXE502x User Manual 2/26/2008
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Table of Contents
1. INTRODUCTION.................................................................................................................................................................4
Equipment Packaging...........................................................................................................................................................4
2. ADMINISTERING EXTENSIONS ON THE GXE................................................................................................................4
Using the Express Setup wizard to create extensions and auto-provision phones......................................................4
Using the Phone Extensions menu to create, modify, view, and delete extensions.....................................................5
Busy Lamp Field and Message Waiting Indication............................................................................................................6
3. CONFIGURING TRUNKS ON THE GXE...........................................................................................................................7
Configuring internal PSTN trunks via FXO ports...............................................................................................................7
Configuring internal phone/fax devices via FXS ports .....................................................................................................8
Configuring SIP trunks.........................................................................................................................................................9
Configuring external PSTN trunk gateways via SIP........................................................................................................11
4. CONFIGURING CONFERENCE BRIDGES.....................................................................................................................12
View conference bridge statuses......................................................................................................................................12
Assign extension numbers and passwords to conference bridges..............................................................................13
5. CONFIGURING RING GROUPS......................................................................................................................................13
Viewing ring groups............................................................................................................................................................13
Adding and modifying ring groups...................................................................................................................................13
6. CONFIGURING AUTO-ATTENDANTS............................................................................................................................15
Configuring auto-attendant menus...................................................................................................................................15
Configuring time-based playing rules for auto-attendants ............................................................................................17
7. CALL QUEUES ................................................................................................................................................................18
Setting up In-Queue Announcements...............................................................................................................................18
Setting up Agents ...............................................................................................................................................................18
Add an Agent.......................................................................................................................................................................18
Call Queues..........................................................................................................................................................................19
Add a Call Queue ................................................................................................................................................................19

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8. SYSTEM CONFIGURATION............................................................................................................................................21
Configuring network settings............................................................................................................................................21
Setting the LAN-port IP address:......................................................................................................................................21
Configuring DHCP: ...........................................................................................................................................................21
Setting the WAN-port IP address:.....................................................................................................................................22
Enabling/disabling WAN-side HTTP access:....................................................................................................................22
Placing a LAN-side device in the DMZ:............................................................................................................................22
Using Dynamic DNS:........................................................................................................................................................22
Configuring port forwarding: .............................................................................................................................................23
Configuring system settings..............................................................................................................................................23
Setting the web UI login password: ..................................................................................................................................23
Storing administrator contact and information:.................................................................................................................23
Setting SIP IP and port:....................................................................................................................................................24
Using STUN for NAT traversal:.........................................................................................................................................24
Enabling voicemail-to-email:.............................................................................................................................................24
Configuring a Call Detail Record server: ..........................................................................................................................24
Setting the system time: ...................................................................................................................................................24
Selecting Music on Hold source: ......................................................................................................................................25
Setting mailbox storage quota:.........................................................................................................................................25
Setting feature codes..........................................................................................................................................................25
Uploading voice prompts and configuration templates .................................................................................................27
Upgrading firmware ............................................................................................................................................................27
Backing up and restoring configuration files ..................................................................................................................27
Rebooting and resetting to default ...................................................................................................................................28
Configuring Syslog logging...............................................................................................................................................28
9. CONFIGURING PEER PBX SYSTEMS...........................................................................................................................29
Viewing peer systems.........................................................................................................................................................29
Adding and modifying peer systems................................................................................................................................29
10. VIEWING GXE STATUS AND REPORTING INFORMATION.......................................................................................30
GXE current status information.........................................................................................................................................30
System and call reports......................................................................................................................................................31
11. CONFIGURING VOICEMAIL..........................................................................................................................................33

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1. Introduction
Thank you for purchasing the Grandstream GXE502x IP-PBX, a SIP-based, affordable, high-quality
converged communications platform designed to enhance small to medium business enterprises.
The GXE502x is capable of providing the cutting-edge IP-based communications to businesses
demanding the latest of technologies, while leveraging existing infrastructure and providing a most
friendly transition into IP telephony for others. Supporting open-standard SIP, the GXE502x can
easily integrate into and interoperate with other components of your IP-based communications
network while providing a rich set of features to reduce costs and increase productivity. Built-in FXO
and FXS ports enable the GXE502x to interface with analog lines and devices while concurrently
registering to SIP trunks and SIP-based trunk gateways to maximize available communications
resources.
An auto-provisioning Express Setup wizard and an intuitive user interface allow the GXE502x to be
set up and installed quickly and confidently. Voicemail, voicemail-to-email, conference bridges, and
other enhanced features can be enabled and functioning with just minimal effort via user-friendly web
configuration pages. Its broad feature set, ease of operation, and quality and value makes it ideal for
any business communication environment.
- Equipment Packaging
The GXE502x IP-PBX package contains:
1) One GXE502x IP-PBX unit
2) One 12 Volt power adapter
3) One Ethernet cable
2. Administering Extensions on the GXE
Extensions for the internal users can be created from the Express Setup menu of a factory-default
GXE, or from the Phone Extensions menu at any time. This can be local users in the internal
network, or even remote users connecting over the open Internet. This flexibility allows users to have
their office extension with them virtually anywhere, keeping accessibility to personnel high without
incurring any PSTN toll charges for the worker at home or the road-warrior.
The Express Setup provides a quick wizard to complete initial setup of all extensions on a new
system, including auto-provisioning of the phones. The Phone Extensions menu allows you to add,
batch add, modify, reboot, delete and batch delete extensions.
-Using the Express Setup wizard to create extensions and auto-provision phones.

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The Express Setup wizard will allow you to set various system extensions on the GXE and
create your phone extensions. It will also auto-provision your phones with the extensions
you create. Please refer to the GXE Quick Start Guide for detailed instructions on setting
up your GXW with the Express Setup wizard.
-Using the Phone Extensions menu to create, modify, view, and delete extensions.
In the General Settings section, the following settings can be set.
Extension Length: all extensions must have the number of digits specified here.
Leading Digit of Extensions: all extensions must begin with this digit.
Local IPPBX Number: a unique identifier number for this local GXE system.
Extension Number for Paging: users may dial this number for group paging.
Auto-Attendant: set the extension to reach the auto-attendant menu here.
Extension Number for Internal Phone/FAX ports: Set the extension number for the TEL1
and TEL2 FXS ports on the back of the GXE here.
When finished, click on the Submit button to save your changes or Cancel to discard.
In the Extensions Directory section, all SIP phone extensions configured on the GXE, their
details, and their registration status are displayed. The following actions can be performed
in this section.

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Add an extension: Click on the Add One Extension button. The extension details page
will be displayed, allowing you to set all of the extension’s settings. When done, click on
the Submit button to add the extension or Cancel to go back.
Batch add extensions: Click on the Batch Add button. The next page allows you to
specify the range of extensions to add, as well as some general extension settings to
apply to them. You may go back to the extensions directory and modify the extensions
to set extension-specific settings. When done, click on the Submit button to add the
extensions or Cancel to go back.
Modify and/or reboot a SIP extension: Click on the Modify button to the right of the row
displaying information for the extension you wish to modify. The extension details page
will be displayed, allowing you to modify all of the extension’s settings. To reboot the
phone, set the Reboot Peer setting to “Yes”. When done, click on the Submit button to
modify and/or reboot the extension or Cancel to go back.
Delete: Click on the Delete button on the far right of the row displaying the information
for the extension you wish to delete. You will be prompted for confirmation via a dialog
box; click OK to confirm or Cancel to go back.
Batch delete: Delete multiple extensions in one step by checking each checkbox of all
extensions to be deleted, and clicking on the Delete button below the column of
checkboxes. To check all displayed extensions on the current page, check the
uppermost checkbox, labeled as “All”. Note that this only affects extensions on the
current page; extensions on other pages will not be deleted. You will be prompted for
confirmation via a dialog box; click OK to confirm or Cancel to go back.
-Busy Lamp Field and Message Waiting Indication
Busy Lamp Field (BLF) support and Message Waiting Indication (MWI) support are enabled
on the GXE. New voicemail messages will automatically trigger an MWI light on phones
that support it to notify the user of new voicemail messages. To monitor the statuses of
other users on the GXE, configure BLF keys on an IP phone to the extension numbers of

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the users to be monitored. The GXE will trigger the BLF keys to signal when the monitored
user is idle, has a call ringing, or is busy.
3. Configuring Trunks on the GXE
PSTN trunks via the FXO ports, SIP trunks, and SIP-based PSTN trunk gateways can be configured
on the GXE in the Trunk/Phone Lines menu. Also, the FXO and FXS port line electrical settings can
be configured here as well. This will allow users on the GXE to call destinations anywhere through
the trunks configured on the GXE.
-Configuring internal PSTN trunks via FXO ports
In the Internal PSTN Trunk Line section, the FXO ports on the back of the GXE can be
configured to interface with and send/receive calls to/from the PSTN.
Compatibility with PSTN lines can be achieved by adjusting the following types of settings.
The default settings should function in most cases, depending on your regional PSTN line
characteristics.

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FXO Termination: Specify line disconnect signaling and impedance.
Call Progress Tones: Configure tones to match regional settings.
Line Dialing Settings: Adjust line dialing properties to adhere to PSTN line requirements.
Caller ID Standard: Set caller ID handling to match PSTN settings.
The following Line Call Control settings allow you to specify how inbound and outbound
calls are to be handled.
Line: Specify a port or a range of ports to apply the same line call control rule to.
Dial Prefix: Configure the prefix digit on outbound calls to specify this trunk. When the
call is sent out via this trunk, the prefix digit is removed.
Inbound Call Answer: In the first drop-down box of each row, select the type of
destination for inbound calls on this trunk. Select the exact destination of that type in
the second drop-down box, if applicable.
Delete: Delete an existing line call control rule.
More: Allow another line call control rule to be set.
Allow Other IPPBX Use: Allow other peered IPPBXs to dial through the local GXEs
internal PSTN trunks.
When finished, click on the Submit button to save your changes or Cancel to discard.
-Configuring internal phone/fax devices via FXS ports
In the Internal Phone/Fax Port section, the line electrical and DTMF signaling settings of
the FXS ports on the back of the GXE can be configured for compatibility with analog
phone/fax devices. The extension numbers for these ports are set in the Phone
Extensions menu, under the General Settings section.

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When finished, click on the Submit button to save your changes.
-Configuring SIP trunks
In the SIP Trunk section, SIP trunks can be viewed, created, or modified. All configured
SIP trunks as well as their details and current status are displayed. The following actions
can be performed in this section.
Add: Click on the Add button. The SIP trunk details page will be displayed, allowing
you to enter SIP account registration information.

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Enable the trunk: Enter a descriptive name in the Trunk Name field, and set Trunk
Active to Enable.
Set SIP registration: Enter the SIP server and, if available, outbound proxy
information along with SIP account and password details. Set the registration
expiration time in the Registration Retry Interval setting, and set Heart Beat to Yes to
Enable or disable availability detection of the remote end (requires compatibility on
the remote end)..
Outbound call handling: Set the Max Concurrent Calls Allowed to prevent too many
concurrent attempts to send calls out this trunk.
Set the Dial Prefix digit to specify an outbound call to be dialed through this trunk.
When the call is sent out via this trunk, the dial prefix digit is removed.
The Prepend Prefix setting allows a prefix to be automatically added by the GXE to
the outbound dialed digits.
Inbound call handling: Set the destination to route incoming calls on this trunk to.
Set Unregister on Reboot to Yes if the SIP server allows it.
When done, click on the Submit button to add the extension or Cancel to go back.

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Modify: Click on the Modify button to the right of the row displaying information for the
SIP trunk you wish to modify. The SIP trunk details page will be displayed, allowing you
to modify all of the SIP trunk’s settings. When done, click on the Submit button to save
your changes or Cancel to go back.
Delete: Click on the Delete button on the far right of the row displaying the information
for the SIP trunk you wish to delete. You will be prompted for confirmation via a dialog
box; click OK to confirm or Cancel to go back.
-Configuring external PSTN trunk gateways via SIP
In the External PSTN Trunk Line section, external PSTN trunk gateways can be viewed,
created, or modified. All configured external PSTN trunks as well as their details and
current status are displayed. The following actions can be performed in this section.
Add: Click on the Add button. The external PSTN trunk details page will be displayed,
allowing you to enter SIP peer connection information to connect with the external
PSTN trunk gateway.
Enable the trunk: Enter a descriptive name in the Trunk Name field, and set Trunk
Active to Enable.

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Set SIP peer information: Enter the SIP gateway IP address or domain name in the
SIP Gateway URL field.
Set Heart Beat to Yes to Enable or disable availability detection of the remote side
(requires compatibility on the remote end)..
Outbound call handling: Set the Max Concurrent Calls Allowed to prevent too many
concurrent attempts to send calls out this trunk.
Set the Dial Prefix digit to specify an outbound call to be dialed through this trunk.
When the call is sent out via this trunk, the dial prefix digit is removed
Inbound call handling: Set the destination to route incoming calls on this trunk to.
Share trunk with peer systems: If this trunk is to be available for use by peer
systems, set the Allow Other IPPBX Use setting to Yes.
When done, click on the Submit button to add the extension or Cancel to go back.
Modify: Click on the Modify button to the right of the row displaying information for the
external PSTN trunk you wish to modify. The external PSTN trunk details page will be
displayed, allowing you to modify all of the external PSTN trunk’s settings. When done,
click on the Submit button to save your changes or Cancel to go back.
Delete: Click on the Delete button on the far right of the row displaying the information
for the external PSTN trunk you wish to delete. You will be prompted for confirmation
via a dialog box; click OK to confirm or Cancel to go back.
4. Configuring Conference Bridges
-View conference bridge statuses
The GXE supports up to four conference bridges, each one supporting up to ten
participants. In the Conference Bridge menu, the status, number of attendees, and the
duration of an ongoing conference is displayed.

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-Assign extension numbers and passwords to conference bridges
To assign an extension number to a conference bridge, enter the extension number into the
Extension field of a conference bridge room. If you wish to require users to enter a
password before entering, enter a numeric password into the Password field. When done,
click on the Submit button to save your changes.
5. Configuring Ring Groups
Ring groups can be configured on the GXE to allow multiple users to provide a higher level of
availability to incoming callers. Multiple ring methods are supported, and ring groups can have their
own voicemail boxes as well.
-Viewing ring groups
The Hunt/Ring Group menu displays all configured ring groups and their details and
allows you to create, modify, or delete ring groups.
-Adding and modifying ring groups
Add: Click on the Add button. The ring group details page will be displayed, allowing
you to configure the ring group settings:

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- Extension: Enter an extension number to assign to this ring group. The leading
digit for this extension must correspond with the Leading Digit of Extensions setting
in the General Settings section of the Phone Extensions menu.
- Group Name: Enter a descriptive name to assign to this ring group.
- Ring Mode: Select a ring method for this ring group. Parallel will ring all ring group
members at the same time, while Serial will ring members one at a time, starting
from the first ring group member. A round-robin variation of Serial is available, and
is enabled below. This allows the starting position of each ring group call to be the
next ring group member of the previous ring group call, instead of from the first ring
group member in the list.
- Serial Ring Attempts Per Member: If using Serial ring mode, select the number of
attempts to ring all ring group members before sending the call to voicemail.
- Serial Ring Interval: If using Serial ring mode, select the number of rings for each
ring group member before moving onto the next ring group member.
- Waiting Tone: Choose either ringback tone or hold-music to be played back to the
ring group caller.
- Group Members: List all extensions who are members of this ring group,
separating each with a semicolon.
- Round Robin of Serial Ring Starting Attempt: Enter the digit to specify the number
of ring group members starting from the first in the list to round-robin the starting
position of incoming ring group calls amongst. To disable the round-robin mode,
enter 1. To round-robin amongst all ring group members, enter the total number of
ring group members listed.
- Email For Message Delivery: Enter the email address to deliver voicemail-to-email
messages to for voicemails left for this ring group.
When finished, click on the Submit button to save your changes or Cancel to discard.
Modify: Click on the Modify button to the right of the row displaying information for the
ring group you wish to modify. The ring group details page will be displayed, allowing

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you to modify all of the ring group’s settings. When done, click on the Submit button to
save your changes or Cancel to go back.
Delete: Click on the Delete button on the far right of the row displaying the information
for the ring group you wish to delete. You will be prompted for confirmation via a dialog
box; click OK to confirm or Cancel to go back.
6. Configuring Auto-Attendants
Incoming calls can be directed to auto-attendants to provide immediate and professional service to
callers and automatically route calls to intended parties. You may schedule different auto-attendants
to play based on the date, time, and day of the week as well. The Auto-Attendant menu displays all
configured auto-attendants menus.
-Configuring auto-attendant menus
The following actions can be performed in the Voice Menu section.
Add: Click on the Add button. The voice menu details page will be displayed, allowing
you to configure an auto-attendant:

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- Voice Menu Name: Enter a name for this auto-attendant.
- Press x to trigger: Check the box next to the row for each keypad digit you would
like to provide as an option for callers to choose. Callers automatically have the
option to enter internal extension numbers from the auto-attendant, so no special
configuration needs to be enabled for that. In the first drop-down box of each row,
select the type of destination you would like this keypad digit to route the caller to.
Select the exact destination of that type in the second drop-down box, if applicable.
- No entry time out: Enter the time to wait for the caller to enter a menu option before
repeating the voice menu or exiting.
- Play warning and repeat voice menu for up to: Select from the drop-down box the
number of times for this auto-attendant to repeat when the caller does not enter any
menu options, before exiting.
When done, click on the Next button or Cancel to go back.
The IVR upload page will allow uploading of the voice recording for the new auto-
attendant. Click on the Browse… button to search for files on your computer. Click on
the Upload button to upload this file to the GXE. After the file is successfully uploaded,
click on the Finish button to add this auto-attendant.
Modify: Click on the Modify button to the right of the row displaying information for the
auto-attendant you wish to modify. The voice menu details page will be displayed,
allowing you to re-configure the auto-attendant. When done, click on the Next button;
you may then upload a new voice recording for the auto-attendant if you wish. When
done, click on the Finish button to modify this auto-attendant.

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Delete: Click on the Delete button on the far right of the row displaying the information
for the auto-attendant you wish to delete. You will be prompted for confirmation via a
dialog box; click OK to confirm or Cancel to go back.
-Configuring time-based playing rules for auto-attendants
Playing rules may be created to dictate which auto-attendant is played to the incoming
caller, based on the times you set. The Playing Rules section displays all configured voice
menu playing rules, and allows the following actions to be performed.
Add: Click on the Add button. The playing rules details page will be displayed, allowing
you to configure the time conditions for playing an auto-attendant:
- Play Voice Menu: Using the drop-down box, select the auto-attendant you wish to
configure.
- Date: You may set the auto-attendant selected above to play either on a preset
date or range of dates, or to play on all selected days of the week. To specify by
date, select the radio button beside Date and enter the date or range of dates in the
text field to the right.
- Day of Week: To specify the auto-attendant to play on all selected days of the
week, select the radio button beside Day of Week and check each checkbox beside
each day of the week you would like the auto-attendant to play on.
- Except on date(s): If setting the auto-attendant to play based on selected days of
the week, you may enter exceptions such as holiday dates where you would like
another auto-attendant to be played. Enter exception dates in the blank text field,

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and use the drop-down box on the far right to select the auto-attendant to use
instead on the listed exception dates.
- Play Time: Enter in the blank text field the time of day to play the auto-attendant
during days the auto-attendant is set to play.
Modify: Click on the Modify button to the right of the row displaying information for the
playing rules you wish to modify. The playing rules details page will be displayed, allowing
you to modify all of the playing rules. When done, click on the Submit button to save your
changes or Cancel to go back.
Delete: Click on the Delete button on the far right of the row displaying the information for
the playing rule you wish to delete. You will be prompted for confirmation via a dialog box;
click OK to confirm or Cancel to go back.
7. Call Queues
This screen allows you to upload an audio file in .wav (file/sample rate 8K/sample data 16bit/single
channel) that will play while you are in a call queue.
-Setting up In-Queue Announcements
In-Queue Announcement Name
This field lets you enter a name (20 character limit) for the queue that you are
uploading.
In-Queue Announcement File
This field lets you specify the location of the .wav file that you are uploading. You can
type the path manually or click the browse button to navigate the file through Windows
Explorer.
-Setting up Agents
Add an Agent
This page lets you add an agent and configure its rules within the queue. You must
specify the name, extension, SIP password, skill level, and email of the agent. Your
typical queue will start with the agent of the highest skill level.

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-Call Queues
Add a Call Queue
This is the main configuration page for any call queues that you add to your system.
Name
Enter the name of your call queue here.
Extension
Enter the extension of the call queue here. See the drop down box for a list of current
extensions.
Priority
Set the priority of the call queue.
Queue status update frequency
This determines how often the in-queue announcement message will play.
Other Announcements
This determines the frequency in which any other announcements you add will be
played to the caller in the queue.
Maximum Caller Wait Time
This field lets you set the maximum amount of time that callers will wait within the queue
before being forwarded to voicemail.
Minimum Caller Wait Time
This field lets you set the minimum amount of time that callers will wait within the queue
before being forwarded to voicemail.
Maximum Queued Callers
This lets you set how many callers can be within the queue simultaneously.
Group Email Address for Voicemail Delivery
Enter the email address in which all voicemail for the queue/group will be delivered.
Agent Call Wrap-Up Time

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This setting lets you specify the amount of wrap-up time an agent will have before
receiving another call. For example an agent may need 5 minutes of wrap-up time to
document a call.
Listed Agents For This Queue
All configured agents for the queue will be displayed here.
Automatic Call Distribution
This setting lets you configure enable and disable skill-based routing. If skill-based
routing is enabled, you can configure it to rout by least-skilled first or more skilled first.
Ring Mode to Agents of Same Skill Level
These settings are similar to hunt/ring groups in that you can configure the order/rules in
which agents within the group/queue ring.
Serial - Agents ring one at a time based on availability.
Parallel - All agents ring simultaneously.
Circular -A different agent will ring first each time a caller enters the queue.
Least Busy -The least busy agent will ring first.
Call Queue Greeting Message
Upload a .wav file (file/sample rate 8K/sample data 16bit/single channel) for the queue
greeting message. You can type the path manually or click the browse button to
navigate the file through Windows Explorer.