Grandstream Networks GXV 3501 User manual

Grandstream Networks, Inc.
GXV3501/GXV3504 User Manual

GXV3501/GXV3504 Digital Video Server
Firmware 1.0.2.3 Page 2 of 34
Grandstream Networks, Inc. 11/2009
Safety Instructions
These instructions are intended to assist users with the operation of the GXV3501/GXV3504
and also to instruct on how to avoid dangerous situations or damage to the device.
Warnings: Serious injury or death may be caused if any of the warnings below are neglected.
Cautions: Injury or damage to the equipment may occur if any of the following caution
messages are neglected.
Warnings Follow these safeguards to prevent
serious injury or death.
Cautions Follow these precautions to
prevent potential injury or material
damage.
Warnings:
Input voltage should meet both the SELV (Safety Extra Low Voltage) and the Limited Power
Source with DC 12V according to the IEC60950-1 standard. Please refer to the technical
specifications for more details.
Do not use a third-party power adapter or power cord
When the device is installed on the wall or ceiling, make sure that it is firmly attached.
Notice：
Make sure that the power supply voltage is correct before using the camera.
Do not drop the device or expose it to physical shock.
Do not expose the device to temperatures outside the range of -10oC to +60oC when the
device is in operation.
Do not expose the device to damp/wet conditions or high electromagnetism radiation.
To avoid heat accumulation, make sure that your operating environment has proper
ventilation.
Do not attempt to open, disassemble, or modify the device
Afew parts (e.g. electrolytic capacitor) of the equipment shall be replaced regularly according
to their average life time. The average life time varies from the differences between operating
environments and usage history. Regular maintenance checks are recommended for all
users. Please contact your dealer for more details.

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Contents
Welcome .........................................................................................................................................................4
Package Contents............................................................................................................................................5
Product Overview...........................................................................................................................................7
GXV3501Front Panel .............................................................................................................................7
GXV3501Back panel..............................................................................................................................7
GXV3501 Sample Connection Diagram.................................................................................................8
GXV3504 Front Panel ............................................................................................................................8
GXV3504 Back Panel.............................................................................................................................9
GXV3504 Sample Connection Diagram.................................................................................................9
GXV3501/GXV3504 Key Features......................................................................................................10
Installation Guide..........................................................................................................................................11
Minimum Recommended System Requirement ...................................................................................11
Connect your GXV3501/GXV3504......................................................................................................11
Configuring the GXV3501/GXV3504 via Web Browser.............................................................................13
Access GXV3501/GXV3504 Web Configuration Menu......................................................................13
GXV3501 Home Web Page..................................................................................................................13
GXV3504 Home Web Page..................................................................................................................15
GXV3501/GXV3504 Status .................................................................................................................16
GXV3501/GXV3504 Video & Audio...................................................................................................17
GXV3501/GXV3504 Networking........................................................................................................18
GXV3501/GXV3504 DDNS................................................................................................................19
GXV3501/GXV3504 SIP .....................................................................................................................19
GXV3501/GXV3504 Date & Time ......................................................................................................21
GXV3501/GXV3504 Maintenance.......................................................................................................22
GXV3501/GXV3504Administrator.....................................................................................................22
GXV3501/GXV3504 Change Password...............................................................................................23
GXV3501/GXV3504 SMTP.................................................................................................................23
GXV3501/GXV3504 FTP....................................................................................................................24
GXV3501/GXV3504 PTZ....................................................................................................................24
GXV3501/GXV3504Alarm Event.......................................................................................................25
GXV3501/GXV3504 Motion Detection...............................................................................................28
GXV3501/GXV3504 System Log........................................................................................................29
GXV3501/GXV3504 Live Storage.......................................................................................................29
FAQ...............................................................................................................................................................31

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Welcome
The GXV3501/3504 is a powerful, next generation digital video surveillance encoder. The
GXV3501/3504 provides an easy to manage multi camera IP solution.
The GXV3501/3504 combines cutting-edge technology, including: support for SIP, H.264 BP,
2- way audio, and PoE, for best-in-class scalability, ease of integration and security. The
unique incorporation of TCP/IP protocols creates sophisticated, flexible networking and
remote control abilities.
The GXV3501/3504 features the advanced functionality of embedded analytics (including
motion detection and video loss) and powerful pre-recording. Grandstream‟s flexible video
management software enables users to monitor multiple environments in one easy to use
application. The intuitive web interface lets users easily access, manage, view and record live
video streams from the device.
The GXV3501/3504 is a robust surveillance solution for small to medium sized offices and
enterprise environments.

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Package Contents
Items in the GXV3501 package:
GXV3501 –1-channel digital video server
12V DC power Adapter
8-pin terminal block connector –8-pin connector block for connecting external devices,
such as infrared detector, and smoke detector, to Alarm IN, Alarm OUT and RS485
pins.
Quick installation guide
Items in the GXV3504 package:
GXV3504 –4-channel digital video server
12V DC power Adapter
2 12-pin terminal block connectors –12-pin connector block for connecting external
devices, such as infrared detector, smoke detector, to Alarm IN, Alarm OUT, RS485
pins and etc.
Quick installation guide

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Product Overview
GXV3501Front Panel
1 POWER –The indicator will keep
green if the power is on.
2 READY –The indicator will light up
green if the device is ready.
3 NETWORK –The indicator will flash
green if there is data transmission with
the internet or stay solid green if there
is no data transmission.
4 VIDEO –The indicator will light up
green when there is video input.
5 RESET - Press the Reset button for 6
seconds to perform a factory reset.
6 SD/MMC –The SD/MMC slot.
GXV3501Back panel
1 DC 12V –12V DC power port; UL
Certified.
2 NETWORK –10/100 Switch LAN port
for connecting to Ethernet.
3 USB –USB port for flash / hard drives.
Includes hot-swap support.
4 ALARM IN –1 Alarm Input port for
alarm equipment, ie. Infrared detector.
ALARM OUT –1 Alarm Input port for
detectors, ie. Sirens.
VG –12V DC power output port for other devices.
RS-485 –1 PTZ connector.
5 VIN –1 BNC (Voltage: 1.0V p-p, Resistance 75Ω) port for video input3.5mm port for audio
output devices, ie. Speakers.
6 LINE OUT –3.5mm port for audio output devices, ie. Speakers.
7 MIC IN –3.5mm port for audio input devices, ie. Microphones.

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GXV3501 Sample Connection Diagram
GXV3504 Front Panel
1 POWER –The indicator will
stay green if power is on.
2 REDAY –The indicator will light
up green if the device is ready.
3 NETWORK –The indicator will
flash green if there is data.
transmission with the internet or
stay solid green if there is no
data transmission.
4 VIDEO IN –4 Video-In
indicators. The indicators will light
up green when video sources are connected.
5 RESET –Press the Reset button for 6 seconds to perform a factory reset.
6 SD/MMC –The SD/MMC slot.

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GXV3504 Back Panel
1 DC 12V –12V DC power port;
UL Certified.
2 NETWORK –10/100 Switch
LAN Ethernet port.
3 USB –USB port for USB flash /
hard drives.
4 ALARM IN –4 Alarm Input ports
for alarm equipment, ie. Infrared /
Smoke Detectors.
ALARM OUT –4 Alarm Input
ports for detectors, ie. Sirens.
RS-485 –1 PTZ connector.
RS-232 –Persevered connectors.
VGGG –12V DC power output port for other devices.
5 AIN –4 BNC (Voltage: 1.0V p-p, Resistance 75Ω) port for audio input.
6 VIN –4 BNC (Voltage: 1.0V p-p, Resistance 75Ω) port for video input.
7 LINE OUT –3.5mm port for audio output devices, ie. Speakers.
8 MIC-IN –3.5mm port for audio input devices, ie. Microphones.
GXV3504 Sample Connection Diagram

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GXV3501/GXV3504 Key Features
The table below lists the key features the GXV3501/GXV3504 Supports.
Feature
GXV3501
GXV3504
Channels
1
4
Video Compression
H.264 BP @Level 3.0, JPEG, Motion JPEG
Max Video Resolution
Full D1: 720 x 576(PAL) 720 x 480 (NTSC)
Max Frame Rate in
Max Video Resolution
30fps/25fps at D1 (NTSC/PAL)
75fps/62.5fps (NTSC/PAL):
4 Ports at CIF at full rate, or 2
Ports at D1 & 2 Ports at CIF at
full rate , or 4 ports at D1 at
reduced rate
Video Bit Rate
32 Kbps –2 Mbps
Video Input
1 BNC
(voltage1.0Vp-p,resistance75)
4 BNC
(voltage 1.0Vp-p, resistance75)
Audio Input
3.5mm LINE IN
4 (BNC), 3.5mm LINE IN
Audio Output
3.5mm LINEOUT
Audio Compression
G.711
Alarm Input
1
4
Alarm Output
1
4
PTZ Control
Yes
Serial Ports
RS485
RS485/ RS232
Embedded Analytics
Motion Detection (up to 16 target areas), video loss (pending)
Pre-/post alarm buffer
24MB
24MB (per channel)
Snapshots
Can be sent via email/FTP when events are triggered.
Multi-streaming-rate
for Preview and
Recording
Yes
Security
Video watermark, HTTPS, password
Power over Ethernet
(PoE)
Standard, IEEE 802.3af Class 3
Peripheral Ports
SD 2.0, USB Host 2.0
SIP/VoIP Support
Yes
Weight
0.6kg
1.0kg
Temperature /
Humidity
-10oC - +55oC (14oF-131oF)
Humidity 10–90% RH (non–condensing)
Power
Output: 12VDC/1.5A; Input: 100–240VAC, 50–60Hz
Compliance
FCC Part15, Subpart B Class B; EN 55022 Class B,
EN61000-3-2, EN61000-3-3, EN 55024, EN60950-1; C-tick
AS/NZS CISPR 22, CISPR 24

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Installation Guide
Minimum Recommended System Requirement
Windows 2000 Server Professional, Windows XP, Windows Vista.
CPU: Intel Pentium 4 or higher, 2 GHz.
RAM: 1 GB (4 GB recommended for larger systems).
Support for DirectX 8.0 and above.
.
Connect your GXV3501/GXV3504
Using the Power adapter as power supply
Connect the video output of an analog camera to the VIN port on the GXV3501/3504
using a BNC (75Ω) cable. If the analog camera has audio output, connect the audio
output to the AIN port on the GXV3504 (GXV3501 does not support audio input).
Connect an RJ 45 cable to the NETWORK port of the GXV3501/3504
Connect the other end of the RJ 45 cable to your network or PC directly
Connect the power supply to the DC 12V power jack on the back of the
GXV3501/3504
Connect the other end of the power supply to a wall outlet. The POWER indicator will
light green
The NETWORK indicator will light green within 5 seconds to indicate that a
connection to the internet has been established.
The GXV3501/3504 is ready when the READY indicator lights up green.
The VIDEO IN indicator will light up when the video inputs are connected to a video
source.
Using PoE as power supply:
Connect the video output of an analog camera to the VIN port on the GXV3501/3504
using BNC (75Ω) cable. If the analog camera has an audio output, you should
connect it to the AIN port on GXV3504 (GXV3501 does not support audio input).
Connect a RJ 45 cable to the NETWORK port of GXV3501/3504
Connect the other end of the RJ 45 cable to a PoE switch. The POWER indicator will
light solid green
The NETWORK indicator will light green within 5 seconds to indicate that a
connection to the internet has been established.
The GXV3501/3504 is ready when the READY indicator is solid green
The VIDEO IN indicator will light up when the video inputs are connected to a video
source.
NOTE: If you are going to connect the device to a hub/switch/router, please use a

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straight-through cable. A cross over cable should be used if you are going to connect the
device directly to a PC.

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Configuring the GXV3501/GXV3504 via Web Browser
The GXV3501/GXV3504‟s embedded Web server responds to HTTP/HTTPS GET/POST
requests. Embedded HTML pages allow you to configure your IP camera through Microsoft
Internet Explorer.
Access GXV3501/GXV3504 Web Configuration Menu
Connect your PC to the same network as the GXV3501/GXV3504.
Configure the IP address of your PC to: 192.168.1.XXX (1<XXX<255) and configure
the subnet mask to 255.255.255.0.
Make sure that the device is turned on and connected to the network.
Start Internet Explorer on your computer.
Enter 192.168.1.168 in the address bar of the browser.
Enter the administrator user name and password to access the Web Configuration
Interface
The default user name and password are both set to admin.
IE will indicate that “This website wants to install the following add-on:
„GSViewerX.cab‟ from „Grandstream Networks Inc‟.” Install this add-on by following
the instructions in IE.
You will see the home page.
GXV3501 Home Web Page

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Items on GXV3501 Home Page
1
Control Console
PTZ Console controller. PTZ device needs to be connected.
2
Motion Detection
If the motion detection alarm is triggered, the indicator of the
corresponding channel will flash red. Click on the indicator to
turn off the alarm.
3
Alarm Event
If an alarm event is triggered, the indicator of the corresponding
channel will flash red. Click on the indicator to turn off the
alarm.
4
Default
Click this option to reset the video brightness, contrast, and
saturation to their factory default configuration.
5
ZOOM
Zoom in and out of the image in the selected channel.
6
FOCUS
Adjusts the focus of images in the selected channel.
7
SPEED
Adjusts the rotation speed of the console.
8
BRIGHTNESS
Adjusts the image brightness in the selected channel.
9
CONTRAST
Adjusts the image contrast in the selected channel.
10
SATURATION
Adjusts the image saturation in the selected channel.
11
Play
Plays/Stops the video.
12
Capture
Captures the image displayed in the selected channel and
saves it to C:\GS_Capture (default directory).
13
Record
Records the video in the selected channel, and saves it to
C:\GS_Record (default directory).
14
Talk
Establishes two-way audio within the selected channel.
15
Sound Off/On
Toggles the sound of the selected channel On or Off.

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16
Playback
Replays the saved video.
17
Config
Configures the Save Location for captured images and
recorded videos.
GXV3504 Home Web Page
Items on GXV3504 Home Page
1
Alarm Event
If an alarm event is activated, the indicator of the corresponding
channel will flash red. Click on the indicator to turn off the alarm
2
Motion
Detection
If the motion detection alarm is activated, the indicator of the
corresponding channel will flash red. Click on the indicator to
turn off the alarm
3
Play
Plays the video
4
Stop
Stops the video
5
Capture
Captures the image displayed in the selected channel, and saves
it to C:\GS_Capture (default directory)
6
Record
Records the video in the selected channel, and saves it to
C:\GS_Record (default directory)
7
Talk
Establishes two way audio within the selected channel
8
Sound Off/On
Toggles the sound of the selected channel On or Off
9
Config
Configures the Save Location for captured images and recorded
videos
10
Playback
Replays the saved video
11
ZOOM
Zoom in and out of the image in the selected channel
12
FOCUS
Adjusts the focus of the image in the selected channel
13
SPEED
Adjusts the rotation speed of the console
14
DEFAULT
Click this option to reset the video brightness, contrast, and
saturation to their factory default configuration.
15
BRIGHTNESS
Adjusts the image brightness in the selected channel
16
CONTRAST
Adjusts the image contrast in the selected channel
17
SATURATION
Adjusts the image saturation in the selected channel

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GXV3501/GXV3504 Status Page
System Statistics
System Statistics lists hardware and software
information, for example, the part number, the
software version, about the GXV3501/3504.
Hardware Version –This field contains the
product‟s hardware information.
Part Number –This field contains the product‟s part
number information.
Bootloader Version –Bootloader code version
number.
Core Version –Core code version number.
Base Version –Base code version number.
Firmware Version –Firmware code version number.
System Up Time Since –This field shows the system
up time since the last reboot.
Network Status
MAC Address –The device ID, in HEXADECIMAL
format.
LAN IP Address –This field shows the LAN IP address of the GXV3501/GXV3504.
LAN Subnet Mask –This field shows the LAN subnet mask of the GXV3501/GXV3504.
LAN Default Gateway –This field shows the LAN default gateway of the
GXV3501/GXV3504.
DDNS Status –This field shows the status of DDNS.
Camera Type
This section shows the Lens information of GXV3501/GXV3504. The Lens type information
contains the brand name, the size of image sensor, the resolution and so on.

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GXV3501/GXV3504 Video & Audio Page
Video Settings
Preferred Video Codec –The
GXV3501/GXV3504 supports the H.264 video
codec.
Resolution –The higher the resolution is, the
better the video quality is, and higher
bandwidth is required.
Low -----------------------High
Resolution QCIF CIF 2CIF D1
Bit Rate –The number of bits that are
conveyed or processed per unit of time.
Maximum Frame Rate –The video frame rate is adjustable based on network conditions.
Increasing the frame rate will increase the amount of data significantly therefore consuming
more bandwidth. Video will be impaired due to packet loss when there is insufficient
bandwidth.
Bit Rate Control –Variable Bit rate (VBR) and Constant Bit Rate (CBR).
Variable Bit Rate - If VBR is selected, the codec varies the amount of output data per time
segment. VBR produces a better quality-to-space ratio. The bits available are used to enable
more flexibly and encode sound or video data more accurately, with fewer bits used in less
demanding passages and more bits used in difficult-to-encode passages.
Constant Bit Rate - If CBR is selected, the codec‟s output data is constant regardless of the
input data. The output bit rate is defined in “Bit rate”. CBR is useful for streaming multimedia
content on limited capacity channels. It is easier to calculate required bandwidth as well as
the required storage space using CBR.
Image Quality –If „Bit Rate Control‟ is set to “VBR”, “Image quality” needs to be configured.
The better the video quality is, the higher the bit rate will be.
I-frame Interval –While streaming video over a network, compression technologies are used
to show the incremental difference between each frame. I-frames are used to help keep the
video looking normal. When intervals are shorter, the video quality is higher but uses more
bandwidth.
NOTE: The users might need to configure the Primary Stream and Secondary Stream
properly. Sometimes, the user might like to watch the live video stream from the web GUI in
low resolution mode while recording a copy in high resolution mode due to the limitation of
internet bandwidth. In this case, for example, primary stream can be configured to have better
resolution, and then the users can use primary stream to record while watching secondary
video streams.
Audio Settings
Audio Compression –Audio compression is a form of data compression designed to reduce

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the size of audio files. Usually, the higher the audio
compression is, the better the audio quality is.
Preferred Audio Codec –The GXV3501/GXV3504
supports up to 3 different Vocoder types, a-law (PCMA), u-law (PCMU) and G.726.
On Screen Display (OSD) Settings
OSD Time/ Text –The time stamp and channel name displayed on the screen.
GXV3501/GXV3504 Networking Page –Assign an IP
GXV3501/GXV3504 supports IP version 4. The IP address can set automatically via DHCP,
or a static IP address can be set manually. To make GXV3501/GXV3504 work properly, the
user needs to set the DNS configuration properly. For security purposes, the user can also
assign GXV3501/GXV3504 another HTTP Port other than 80.
IPAddress Configuration
The GXV3501/GXV3504 operates in two modes:
Dynamically Assigned via DHCP –all the field values
for the Static IP mode are not used. The
GXV3501/GXV3504 acquires its IP address from the first
DHCP server it discovers on its LAN.
Statically Configured as –configures all of the following fields: IP address, Subnet Mask,
Default Gateway IP address, DNS Server 1 (primary), DNS Server 2 (secondary). These
fields are set to zero by default. Static IP addresses are recommended for the
GXV3501/GXV3504
DNS Configuration
There are two methods of DNS configuration on
the GXV3501/GXV3504:
1. The GXV3501/GXV3504 can obtain the DNS
server automatically
2. Users can configure their own preferred DNS
server
HTTP Port
The GXV3501/GXV3504 supports user configured
http ports. If the HTTP port is changed, the port
number is needed to access the web GUI, for
instance: http://192.168.1.168:8080.

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NOTE: If the HTTP Port is 80, when you add this device to GSurf or GS_NVR, the RTSP
port is 554. If HTTP Port is changed, when you add this device to GSurf or GS_NVR, please
make sure the RTSP port number equals HTTP Port plus 2000.
GXV3501/GXV3504 DDNS Page
Dynamic DNS provides devices that have a variable, often changing IP address with a well
known hostname resolvable by network applications through standard DNS queries.
Set up DDNS
1. Apply for a domain name from
your service provider.
2. Login to the web configuration
page, click Basic Settings >
DDNS.
3. Enter the required information
DDNS Active –If you want to
use DDNS, please set this field to “Enabled” .
DDNS ISP Type –Select your DDNS ISP Type.
Site Name –The DDNS name for your device.
DDNS Account/ DDNS Password –The account and password from the DDNS
Provider.
STUN Server –If the device is behind a router, a STUN server is needed to help
penetrate
the NAT.
4. Click Save to save the changes. You might need to reboot the device to apply all the
changes.
GXV3501/GXV3504 SIP Page
The GXV3501/GXV3504 has the ability to receive phone calls and make phone calls when an
alarm event is triggered through motion detection or alarm input. Register the
GXV3501/GXV3504 to a SIP server to enable the product to make and receive phone calls.
To make phone calls out, the user need to configure the Phone List properly.
Register GXV3501/GXV3504 to a SIP Server
1. From the GXV3501/GXV3504 home page, click Basic Settings > SIP.
2. Go to SIP Settings Tab.
3. Enter the required information.

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Registered –The field shows the registration
status of the account with the SIP server. Click
Refresh to send out another registration.
Unregister on Reboot –The default setting is
No. If set to “Yes”, the SIP user‟s registration
information will be cleared on reboot.
Account Name –The field configures the SIP
account name.
SIP Server –The SIP Server‟s IP address or
Domain name provided by your service
provider.
Outbound Proxy –The IP address or Domain
name of the Outbound Proxy, Media Gateway,
or Session Border Controller. Used for firewall
or NAT penetration in different network
environments. If the system detects a
symmetric NAT, STUN will not work. ONLY
outbound proxies can provide a solution for a symmetric NAT.
SIP User ID –User account information provided by your service provider (ITSP); this is
either an actual phone number or is formatted like one.
Authenticate ID –The SIP service subscriber‟s Authenticate ID used for authentication.
It can be identical to or different from the SIP User ID.
Authenticate Password –The SIP service subscriber‟s account password for the GXV
to register to the SIP server of the ITSP.
STUN Server –If the device is behind a router, a STUN server is needed to help
penetrate the NAT.
Registration Expiration –This parameter allows users to specify the time frequency (in
minutes) in which the GXV refreshes its registration with the specified registrar. The
default interval is 60 minutes.
Local SIP Port –This parameter defines the local SIP port used to listen and transmit.
The default value is 5060.
Local RTP Port –This parameter defines the local RTP-RTCP port pair that is used to
listen and transmit. It is the base RTP port for channel 0. When configured, channel 0 will
use this port _value for RTP and the port_value+1 for its RTCP; channel 1 will use
port_value+2 for RTP and port_value+3 for its RTCP. The default value is 5004.
4. Click Save to save all the changes. You need to restart the device to apply all changes.
Configure Phone List Page
To make sure the GXV3501/GXV3504 can make phone calls to the number you preferred
when alarm is triggered. You need to add number to the phone list.
Steps to add phone number: