Grandstream Networks UCM6102 User manual

Grandstream Networks, Inc.
UCM6100 Series IP PBX
User Manual

Firmware Version 1.0.9.26
UCM6100 Series IP PBX User Manual
Page 1 of 305
UCM6100 Series IP PBX User Manual
Table of Content
GNU GPL INFORMATION........................................................................16
CHANGE LOG .........................................................................................17
FIRMWARE VERSION 1.0.9.26..........................................................................................................17
FIRMWARE VERSION 1.0.9.25..........................................................................................................17
FIRMWARE VERSION 1.0.9.23..........................................................................................................17
FIRMWARE VERSION 1.0.8.12..........................................................................................................18
FIRMWARE VERSION 1.0.7.11..........................................................................................................19
FIRMWARE VERSION 1.0.6.11..........................................................................................................20
FIRMWARE VERSION 1.0.6.10..........................................................................................................20
FIRMWARE VERSION 1.0.5.19..........................................................................................................21
FIRMWARE VERSION 1.0.5.14..........................................................................................................21
FIRMWARE VERSION 1.0.4.7............................................................................................................21
FIRMWARE VERSION 1.0.3.13..........................................................................................................22
FIRMWARE VERSION 1.0.2.21..........................................................................................................22
FIRMWARE VERSION 1.0.1.22..........................................................................................................23
WELCOME...............................................................................................25
PRODUCT OVERVIEW............................................................................27
FEATURE HIGHTLIGHTS...................................................................................................................27
TECHNICAL SPECIFICATIONS .........................................................................................................28
INSTALLATION........................................................................................31
EQUIPMENT PACKAGING.................................................................................................................31
CONNECT YOUR UCM6100..............................................................................................................31
CONNECT THE UCM6102...........................................................................................................31
CONNECT THE UCM6104...........................................................................................................32
CONNECT THE UCM6108...........................................................................................................33
CONNECT THE UCM6116...........................................................................................................34
SAFETY COMPLIANCES ...................................................................................................................35
WARRANTY........................................................................................................................................35
GETTING STARTED ................................................................................37
USE THE LCD MENU .........................................................................................................................37
USE THE LED INDICATORS..............................................................................................................39

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USE THE WEB GUI ............................................................................................................................40
ACCESS WEB GUI ......................................................................................................................40
WEB GUI CONFIGURATIONS.....................................................................................................41
WEB GUI LANGUAGES...............................................................................................................42
SAVE AND APPLY CHANGES.....................................................................................................42
MAKE YOUR FIRST CALL..................................................................................................................43
SYSTEM SETTINGS................................................................................45
USER MANAGEMENT........................................................................................................................45
USER PRIVILEGES .....................................................................................................................45
CREATE NEW WEB UI USER.....................................................................................................46
USER PORTAL.............................................................................................................................48
CONCURRENT MULTI-USER LOGIN.........................................................................................49
OPERATION LOG ........................................................................................................................49
CHANGE BINDNG EMAIL ...........................................................................................................51
NETWORK SETTINGS.......................................................................................................................52
BASIC SETTINGS........................................................................................................................52
802.1X ..........................................................................................................................................59
STATIC ROUTES..........................................................................................................................60
PORT FORWORDING (UCM6102 ONLY) ...................................................................................63
DDNS SETTINGS.........................................................................................................................65
FIREWALL...........................................................................................................................................66
STATIC DEFENSE .......................................................................................................................66
DYNAMIC DEFENSE...................................................................................................................69
FAIL2BAN.....................................................................................................................................70
CHANGE PASSWORD .......................................................................................................................71
LDAP SERVER....................................................................................................................................71
LDAP SERVER CONFIGURATIONS ...........................................................................................72
LDAP PHONEBOOK ....................................................................................................................73
LDAP CLIENT CONFIGURATIONS .............................................................................................77
HTTP SERVER....................................................................................................................................79
EMAIL SETTINGS...............................................................................................................................79
TIME SETTINGS.................................................................................................................................80
AUTO TIME UPDATING...............................................................................................................80
SET TIME MANUALLY.................................................................................................................82
OFFICE TIME...............................................................................................................................83
HOLIDAY ......................................................................................................................................84
NTP SERVER......................................................................................................................................86
RECORDINGS STORAGE..................................................................................................................87
LOGIN TIMEOUT SETTINGS.............................................................................................................89

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PROVISIONING .......................................................................................91
OVERVIEW .........................................................................................................................................91
CONFIGURATION ARCHITECTURE FOR END POINT DEVICE......................................................91
AUTO PROVISIONING SETTINGS....................................................................................................92
DISCOVERY........................................................................................................................................95
GLOBAL CONFIGURATION ...............................................................................................................96
GLOBAL POLICY .........................................................................................................................96
GLOBAL TEMPLATES ...............................................................................................................104
MODEL CONFIGURATION...............................................................................................................106
MODEL TEMPLATES.................................................................................................................106
MODEL UPDATE........................................................................................................................108
DEVICE CONFIGURATION..............................................................................................................109
CREATE NEW DEVICE..............................................................................................................109
MANAGE DEVICES ...................................................................................................................110
SAMPLE APPLICATION....................................................................................................................116
EXTENSIONS.........................................................................................121
CREATE NEW USER........................................................................................................................121
CREATE NEW SIP EXTENSION ...............................................................................................121
CREATE NEW IAX EXTENSION ...............................................................................................127
CREATE NEW FXS EXTENSION..............................................................................................131
BATCH ADD EXTENSIONS..............................................................................................................136
BATCH ADD SIP EXTENSIONS ................................................................................................136
BATCH ADD IAX EXTENSIONS................................................................................................139
SEARCH AND EDIT EXTENSION ....................................................................................................141
EXPORT EXTENSIONS....................................................................................................................143
IMPORT EXTENSIONS.....................................................................................................................143
EMAIL TO USER...............................................................................................................................144
TRUNKS.................................................................................................147
ANALOG TRUNKS............................................................................................................................147
ANALOG TRUNK CONFIGURATION ........................................................................................147
PSTN DETECTION ....................................................................................................................150
VOIP TRUNKS ..................................................................................................................................153
DIRECT OUTWARD DIALING (DOD)........................................................................................164
SLA STATION ........................................................................................167
CREATE/EDIT SLA STATION ...........................................................................................................167
SAMPLE CONFIGURATION.............................................................................................................168

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CALL ROUTES ......................................................................................171
OUTBOUND ROUTES......................................................................................................................171
INBOUND ROUTES..........................................................................................................................173
INBOUND RULE CONFIGURATIONS.......................................................................................174
INBOUND ROUTE: PREPEND EXAMPLE................................................................................175
BLACKLIST CONFIGURATIONS...............................................................................................176
CONFERENCE BRIDGE........................................................................179
CONFERENCE BRIDGE CONFIGURATIONS..........................................................................179
JOIN A CONFERENCE CALL....................................................................................................181
INVITE OTHER PARTIES TO JOIN CONFERENCE.................................................................181
DURING THE CONFERENCE...................................................................................................182
RECORD CONFERENCE..........................................................................................................183
IVR .........................................................................................................185
CONFIGURE IVR..............................................................................................................................185
CREATE CUSTOM PROMPT ...........................................................................................................187
RECORD NEW CUSTOM PROMPT..........................................................................................187
UPLOAD CUSTOM PROMPT....................................................................................................188
LANGUAGE SETTINGS FOR VOICE PROMPT....................................189
DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE...............................................................189
VOICEMAIL............................................................................................191
CONFIGURE VOICEMAIL ................................................................................................................191
ACCESS VOICEMAIL.......................................................................................................................192
VOICEMAIL EMAIL SETTINGS ........................................................................................................193
CONFIGURE VOICEMAIL GROUP..................................................................................................194
RING GROUP.........................................................................................197
CONFIGURE RING GROUP.............................................................................................................197
REMOTE EXTENSION IN RING GROUP ........................................................................................199
PAGING AND INTERCOM GROUP .......................................................203
CONFIGURE PAGING/INTERCOM GROUP....................................................................................203
CALL QUEUE ........................................................................................205
CONFIGURE CALL QUEUE .............................................................................................................205
EXTENSION GROUPS...........................................................................209

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CONFIGURE EXTENSION GROUPS ..............................................................................................209
USING EXTENSION GROUPS.........................................................................................................210
PICKUP GROUPS..................................................................................211
CONFIGURE PICKUP GROUPS...................................................................................................... 211
CONFIGURE PICKUP FEATURE CODE..........................................................................................211
MUSIC ON HOLD...................................................................................213
FAX/T.38.................................................................................................215
CONFIGURE FAX/T.38 .....................................................................................................................215
SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE...............................................216
SAMPLE CONFIGURATION FOR FAX-TO-EMAIL..........................................................................218
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)............219
BUSY CAMP-ON....................................................................................221
FOLLOW ME..........................................................................................223
ONE-KEY DIAL......................................................................................225
DISA.......................................................................................................227
CALLBACK FEATURE ..........................................................................229
BLF AND EVENT LIST...........................................................................231
BLF....................................................................................................................................................231
EVENT LIST......................................................................................................................................231
DIAL BY NAME......................................................................................235
DIAL BY NAME CONFIGURATION...................................................................................................235
ACTIVE CALLS AND MONITOR ...........................................................239
ACTIVE CALLS STATUS ..................................................................................................................239
HANG UP ACTIVE CALLS................................................................................................................240
CALL MONITOR................................................................................................................................240
CALL FEATURES ..................................................................................243
FEATURE CODES ............................................................................................................................243
CALL RECORDING...........................................................................................................................247

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CALL PARK .......................................................................................................................................248
PARK A CALL.............................................................................................................................248
RETRIEVE THE PARKED CALL................................................................................................248
ENABLE SPY ....................................................................................................................................248
INTERNAL OPTIONS.............................................................................251
INTERNAL OPTIONS/GENERAL .....................................................................................................251
INTERNAL OPTIONS/JITTER BUFFER...........................................................................................253
INTERNAL OPTIONS/RTP SETTINGS ............................................................................................253
INTERNAL OPTIONS/PORTS CONFIG ...........................................................................................254
INTERNAL OPTIONS/STUN MONITOR...........................................................................................256
INTERNAL OPTIONS/PAYLOAD......................................................................................................256
IAX SETTINGS.......................................................................................257
IAX SETTINGS/GENERAL................................................................................................................257
IAX SETTINGS/REGISTRATION......................................................................................................257
IAX SETTINGS/STATIC DEFENSE ..................................................................................................258
SIP SETTINGS.......................................................................................259
SIP SETTINGS/GENERAL................................................................................................................259
SIP SETTINGS/MISC........................................................................................................................260
SIP SETTINGS/SESSION TIMER.....................................................................................................260
SIP SETTINGS/TCPAND TLS..........................................................................................................261
SIP SETTINGS/NAT..........................................................................................................................262
SIP SETTINGS/TOS..........................................................................................................................263
VALUE-ADDED FEATURES..................................................................265
FAX SENDING ..................................................................................................................................265
ANNOUNCEMENTS CENTER .........................................................................................................266
ANNOUNCEMENTS CENTER SETTINGS ...............................................................................266
GROUP SETTINGS....................................................................................................................267
STATUS AND REPORTING...................................................................269
PBX STATUS.....................................................................................................................................269
TRUNKS.....................................................................................................................................269
EXTENSIONS.............................................................................................................................270
QUEUES.....................................................................................................................................271
CONFERENCE ROOMS............................................................................................................272
INTERFACES STATUS...............................................................................................................273
PARKING LOT............................................................................................................................274
SYSTEM STATUS.............................................................................................................................275

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GENERAL...................................................................................................................................275
NETWORK .................................................................................................................................275
STORAGE USAGE.....................................................................................................................276
RESOURCE USAGE..................................................................................................................277
SYSTEM EVENTS ............................................................................................................................277
ALERT EVENTS LIST ................................................................................................................277
ALERT LOG................................................................................................................................279
ALERT CONTACT......................................................................................................................281
CDR...................................................................................................................................................281
DOWNLOADED CDR FILE........................................................................................................284
STATISTICS................................................................................................................................285
RECORDING FILES...................................................................................................................286
API CONFIGURATION...............................................................................................................287
UPGRADING AND MAINTENANCE......................................................289
UPGRADING.....................................................................................................................................289
UPGRADING VIA NETWORK....................................................................................................289
UPGRADING VIA LOCAL UPLOAD...........................................................................................290
NO LOCAL FIRMWARE SERVERS...........................................................................................292
BACKUP............................................................................................................................................292
BACKUP/RESTORE...................................................................................................................292
DATA SYNC................................................................................................................................294
RESTORE CONFIGURATION FROM BACKUP FILE ...............................................................295
CLEANER..........................................................................................................................................296
RESETAND REBOOT......................................................................................................................298
SYSLOG............................................................................................................................................298
TROUBLESHOOTING ......................................................................................................................299
ETHERNET CAPTURE..............................................................................................................299
IP PING.......................................................................................................................................300
TRACEROUTE...........................................................................................................................300
ANALOG RECORD TRACE.......................................................................................................301
SERVICE CHECK ......................................................................................................................302
REMOTE ACCESS............................................................................................................................302
SSH ACCESS.............................................................................................................................302
EXPERIENCING THE UCM6100 SERIES IP PBX.................................305

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Table of Tables
UCM6100 Series IP PBX User Manual
Table 1: Technical Specifications.................................................................................................................28
Table 2: UCM6102/UCM6104 Equipment Packaging.................................................................................31
Table 3: LCD Menu Options........................................................................................................................38
Table 4: UCM6102/UCM6104 LED INDICATORS......................................................................................39
Table 5: UCM6108/UCM6116 LED INDICATORS ......................................................................................40
Table 6: User Management - Create New User..........................................................................................47
Table 7: Operation Log Column Header .....................................................................................................50
Table 8: Change Binding Email option........................................................................................................52
Table 9: UCM6102 Network Settings->Basic Settings................................................................................52
Table 10: UCM6104 Network Settings->Basic Settings..............................................................................54
Table 11: UCM6108/UCM6116 Network Settings->Basic Settings.............................................................56
Table 12: UCM6100 Network Settings->802.1X .........................................................................................60
Table 13: UCM6100 Network Settings->Static Routes ...............................................................................61
Table 14: UCM6102 Network Settings->Port Forwarding...........................................................................63
Table 15: UCM6100 Firewall->Static Defense->Current Service................................................................67
Table 16: Typical Firewall Settings..............................................................................................................67
Table 17: Firewall Rule Settings..................................................................................................................68
Table 18: UCM6100 Firewall Dynamic Defense .........................................................................................69
Table 19: Fail2Ban Settings ........................................................................................................................70
Table 20: HTTP Server Settings..................................................................................................................79
Table 21: Email Settings..............................................................................................................................79
Table 22: Time Auto Updating.....................................................................................................................81
Table 23: Create New Office Time ..............................................................................................................84
Table 24: Create New Holiday.....................................................................................................................85
Table 25: Auto Provision Settings ...............................................................................................................94
Table 26: Global Policy Parameters: Localization.......................................................................................97
Table 27: Global Policy Parameters: Phone Settings .................................................................................97
Table 28: Global Policy Parameters: Contact List.......................................................................................99
Table 29: Global Policy Parameters: Maintenance...................................................................................100
Table 30: Global Policy Parameters: Network Settings ............................................................................102
Table 31: Global Policy Parameters: Customization.................................................................................103
Table 32: Create New Template................................................................................................................104
Table 33: Create New Model Template.....................................................................................................106
Table 34: SIP Extension Configuration Parameters - Basic Settings........................................................122
Table 35: SIP Extension Configuration Parameters - Media.....................................................................123
Table 36: SIP Extension Configuration Parameters - Features ................................................................124
Table 37: SIP Extension Configuration Parameters - Specific Time.........................................................127
Table 38: IAX Extension Configuration Parameters - Basic Settings .......................................................127

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Table 39: IAX Extension Configuration Parameters - Media.....................................................................129
Table 40: IAX Extension Configuration Parameters - Features................................................................129
Table 41: IAX Extension Configuration Parameters - Specific Time.........................................................131
Table 42: FXS Extension Configuration Parameters - Basic Settings ......................................................132
Table 43: FXS Extension Configuration Parameters - Media ...................................................................133
Table 44: FXS Extension Configuration Parameters - Features...............................................................134
Table 45: FXS Extension Configuration Parameters - Specific Time........................................................136
Table 46: Batch Add SIP Extension Parameters.......................................................................................137
Table 47: Batch Add IAX Extension Parameters.......................................................................................139
Table 48: Analog Trunk Configuration Parameters ...................................................................................147
Table 49: PSTN Detection for Analog Trunk .............................................................................................153
Table 50: Create New SIP Trunk...............................................................................................................154
Table 51: SIP Register Trunk Configuration Parameters..........................................................................155
Table 52: SIP Peer Trunk Configuration Parameters................................................................................158
Table 53: Create New IAX Trunk...............................................................................................................161
Table 54: IAX Register Trunk Configuration Parameters..........................................................................161
Table 55: IAX Peer Trunk Configuration Parameters................................................................................163
Table 56: SLA Station Configuration Parameters......................................................................................167
Table 57: Outbound Route Configuration Parameters..............................................................................171
Table 58: Inbound Rule Configuration Parameters...................................................................................174
Table 59: Conference Bridge Configuration Parameters ..........................................................................179
Table 60: Conference Caller IVR Menu ....................................................................................................183
Table 61: IVR Configuration Parameters ..................................................................................................185
Table 62: Voicemail Settings.....................................................................................................................191
Table 63: Voicemail IVR Menu..................................................................................................................192
Table 64: Voicemail Email Settings...........................................................................................................193
Table 65: Voicemail Group Settings..........................................................................................................195
Table 66: Ring Group Parameters ............................................................................................................197
Table 67: Paging/Intercom Group Configuration Parameters...................................................................203
Table 68: Call Queue Configuration Parameters ......................................................................................205
Table 69: FAX/T.38 Settings......................................................................................................................215
Table 70: Follow Me Settings....................................................................................................................224
Table 71: Follow Me Options.....................................................................................................................224
Table 72: DISA Settings ............................................................................................................................227
Table 73: Callback Configuration Parameters...........................................................................................229
Table 74: Event List Settings.....................................................................................................................231
Table 75: UCM6100 Feature Codes .........................................................................................................243
Table 76: Internal Options/General ...........................................................................................................251
Table 77: Internal Options/Jitter Buffer......................................................................................................253
Table 78: Internal Options/RTP Settings...................................................................................................253
Table 79: Internal Options/Ports Config ....................................................................................................254

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Table 80: Internal Options/STUN Monitor.................................................................................................256
Table 81: Internal Options/Payload...........................................................................................................256
Table 82: IAX Settings/General.................................................................................................................257
Table 83: IAX Settings/Registration ..........................................................................................................257
Table 84: IAX Settings/Static Defense ......................................................................................................258
Table 85: SIP Settings/General.................................................................................................................259
Table 86: SIP Settings/Misc ......................................................................................................................260
Table 87: SIP Settings/Session Timer.......................................................................................................260
Table 88: SIP Settings/TCP and TLS........................................................................................................261
Table 89: SIP Settings/NAT.......................................................................................................................262
Table 90: SIP Settings/ToS........................................................................................................................263
Table 91: Announcements Center Settings...............................................................................................266
Table 92: Group Settings...........................................................................................................................267
Table 93: Trunk Status...............................................................................................................................269
Table 94: Extension Status........................................................................................................................271
Table 95: Agent Status ..............................................................................................................................272
Table 96: Interface Status Indicators.........................................................................................................273
Table 97: Parking Lot Status .....................................................................................................................274
Table 98: System Status->General ...........................................................................................................275
Table 99: System Status->Network...........................................................................................................276
Table 100: CDR Filter Criteria...................................................................................................................281
Table 101: CDR Statistics Filter Criteria....................................................................................................286
Table 102: API Configuration Files............................................................................................................287
Table 103: Network Upgrade Configuration..............................................................................................289
Table 104: Data Sync Configuration .........................................................................................................295
Table 105: Cleaner Configuration .............................................................................................................297

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Table of Figures
UCM6100 Series IP PBX User Manual
Figure 1: UCM6102/UCM6104/UCM6108/UCM6116.................................................................................27
Figure 2: UCM6102 Front View...................................................................................................................31
Figure 3: UCM6102 Back View...................................................................................................................32
Figure 4: UCM6104 Front View...................................................................................................................32
Figure 5: UCM6104 Back View...................................................................................................................33
Figure 6: UCM6108 Front View...................................................................................................................34
Figure 7: UCM6108 Back View...................................................................................................................34
Figure 8: UCM6116 Front View...................................................................................................................34
Figure 9: UCM6116 Back View ...................................................................................................................34
Figure 10: UCM6116 Web GUI Login Page................................................................................................40
Figure 11: UCM6100 Web GUI Language..................................................................................................42
Figure 12: User Management Page Display...............................................................................................45
Figure 13: Create New User .......................................................................................................................47
Figure 14: User Management –New Users................................................................................................47
Figure 15: Edit User Information by Super Admin.......................................................................................48
Figure 16: User Portal Login.......................................................................................................................48
Figure 17: User Portal Layout.....................................................................................................................49
Figure 18: Multiple User Operation Error Prompt .......................................................................................49
Figure 19: Operation Logs ..........................................................................................................................50
Figure 20: Operation Logs Filter .................................................................................................................51
Figure 21: Change Binding Email...............................................................................................................51
Figure 22: UCM6102 Network Interface Method: Route.............................................................................57
Figure 23: UCM6102 Network Interface Method: Switch............................................................................58
Figure 24: UCM6102 Network Interface Method: Dual...............................................................................59
Figure 25: UCM6100 Using 802.1X as Client.............................................................................................59
Figure 26: UCM6100 Using 802.1X EAP-MD5...........................................................................................60
Figure 27: UCM6104 Static Route Sample.................................................................................................62
Figure 28: UCM6104 Static Route Configuration........................................................................................62
Figure 29: UCM6102 Port Forwarding Configuration .................................................................................64
Figure 30: GXP2160 Web Access Using UCM6102 Port Forwarding ........................................................64
Figure 31: Register Domain Name on noip.com.........................................................................................65
Figure 32: UCM6100 DDNS Setting ...........................................................................................................66
Figure 33: Using Domain Name to Connect to UCM6100..........................................................................66
Figure 34: Create New Firewall Rule..........................................................................................................68
Figure 35: Configure Dynamic Defense......................................................................................................70
Figure 36: LDAP Server Configurations......................................................................................................72
Figure 37: Default LDAP Phonebook DN....................................................................................................73
Figure 38: Default LDAP Phonebook Attributes..........................................................................................73

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Figure 39: LDAP Server: LDAP Phonebook ...............................................................................................74
Figure 40: Add LDAP Phonebook...............................................................................................................74
Figure 41: Edit LDAP Phonebook...............................................................................................................75
Figure 42: Import Phonebook......................................................................................................................75
Figure 43: Phonebook CSV File Format.....................................................................................................76
Figure 44: LDAP Phonebook After Import...................................................................................................76
Figure 45: Export Selected LDAP Phonebook............................................................................................77
Figure 46: LDAP Client Configurations.......................................................................................................77
Figure 47: GXP2200 LDAP Phonebook Configuration...............................................................................78
Figure 48: UCM6100 Email Settings...........................................................................................................80
Figure 49: Set Time Manually .....................................................................................................................82
Figure 50: Create New Office Time.............................................................................................................83
Figure 51: Settings->Time Settings->Office Time.......................................................................................84
Figure 52: Create New Holiday...................................................................................................................85
Figure 53: Settings->Time Settings->Holiday .............................................................................................86
Figure 54: Settings->Recordings Storage...................................................................................................87
Figure 55: Recordings Storage Prompt Information ...................................................................................88
Figure 56: Recording Storage Category .....................................................................................................88
Figure 57: Login Timeout Settings ..............................................................................................................89
Figure 58: Zero Config Configuration Architecture for End Point Device ...................................................92
Figure 59: UCM6100 Zero Config...............................................................................................................93
Figure 60: Auto Provision Settings..............................................................................................................94
Figure 61: Auto Discover.............................................................................................................................95
Figure 62: Discovered Devices...................................................................................................................96
Figure 63: Global Policy Categories ...........................................................................................................97
Figure 64: Edit Global Template................................................................................................................105
Figure 65: Edit Model Template ................................................................................................................107
Figure 66: Template Management ............................................................................................................108
Figure 67: Upload Model Template Manually............................................................................................109
Figure 68: Create New Device.................................................................................................................. 110
Figure 69: Manage Devices......................................................................................................................110
Figure 70: Edit Device............................................................................................................................... 111
Figure 71: Edit Customize Device Settings...............................................................................................112
Figure 72: Add P Value in Customize Device Settings .............................................................................113
Figure 73: Modify Selected Devices - Same Model..................................................................................114
Figure 74: Modify Selected Devices - Different Models............................................................................115
Figure 75: Device List in Zero Config........................................................................................................116
Figure 76: Zero Config Sample - Global Policy......................................................................................... 117
Figure 77: Zero Config Sample - Device Preview 1..................................................................................118
Figure 78: Zero Config Sample - Device Preview 2..................................................................................119
Figure 79: Zero Config Sample - Device Preview 3..................................................................................120

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Figure 80: Create New Device..................................................................................................................121
Figure 81: Manage Extensions .................................................................................................................142
Figure 82: Export Extensions....................................................................................................................143
Figure 83: Import Extensions....................................................................................................................143
Figure 84: Email To User - Prompt Information.........................................................................................144
Figure 85: Account Registration Information and QR Code......................................................................145
Figure 86: LDAP Client Information and QR Code ...................................................................................145
Figure 87: UCM6100 FXO Tone Settings .................................................................................................151
Figure 88: UCM6100 PSTN Detection......................................................................................................151
Figure 89: UCM6100 PSTN Detection: Auto Detect.................................................................................152
Figure 90: UCM6100 PSTN Detection: Semi-Auto Detect .......................................................................152
Figure 91: DOD extension selection .........................................................................................................165
Figure 92: Edit DOD..................................................................................................................................165
Figure 93: SLA Station ..............................................................................................................................167
Figure 94: Enable SLA Mode for Analog Trunk.........................................................................................169
Figure 95: Analog Trunk with SLA Mode Enabled ....................................................................................169
Figure 96: SLA Example - SLA Station .....................................................................................................169
Figure 97: SLA Example - MPK Configuration..........................................................................................170
Figure 98: Inbound Route feature: Prepend .............................................................................................176
Figure 99: Blacklist Configuration Parameters..........................................................................................177
Figure 100: Blacklist csv File.....................................................................................................................177
Figure 101: Conference Invitation From Web GUI....................................................................................181
Figure 102: Conference Recording...........................................................................................................184
Figure 103: Click on Prompt to Create IVR Prompt..................................................................................187
Figure 104: Record New Custom Prompt.................................................................................................187
Figure 105: Upload Custom Prompt .........................................................................................................188
Figure 106: Language Settings for Voice Prompt.....................................................................................189
Figure 107: Voice Prompt Package List....................................................................................................190
Figure 108: New Voice Prompt Language Added.....................................................................................190
Figure 109: Voicemail Email Settings .......................................................................................................194
Figure 110: Voicemail Group.....................................................................................................................195
Figure 111: Ring Group.............................................................................................................................197
Figure 112: Ring Group Configuration ......................................................................................................199
Figure 113: Sync LDAP Server option ......................................................................................................200
Figure 114: Manually Sync LDAP Server..................................................................................................200
Figure 115: Ring Group Remote Extension ..............................................................................................201
Figure 116: Paging/Intercom Group..........................................................................................................203
Figure 117: Page/Intercom Group Settings...............................................................................................204
Figure 118: Call Queue .............................................................................................................................205
Figure 119: Agent Login Settings..............................................................................................................208
Figure 120: Edit Extension Group.............................................................................................................209

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Figure 121: Select Extension Group in Outbound Route..........................................................................210
Figure 122: Edit Pickup Group..................................................................................................................211
Figure 123: Edit Pickup Feature Code......................................................................................................212
Figure 124: Music On Hold Default Class.................................................................................................213
Figure 125: Configure Analog Trunk without Fax Detection .....................................................................216
Figure 126: Configure Extension for Fax Machine ...................................................................................217
Figure 127: Configure Inbound Rule for Fax.............................................................................................217
Figure 128: Create Fax Extension ............................................................................................................218
Figure 129: Inbound Route to Fax Extension ...........................................................................................218
Figure 130: Create Follow Me...................................................................................................................223
Figure 131: Edit Follow Me .......................................................................................................................223
Figure 132: Configure One-Key Dial.........................................................................................................225
Figure 133: One-Key Dial Destinations.....................................................................................................226
Figure 134: Create New DISA...................................................................................................................227
Figure 135: Create New Event List...........................................................................................................232
Figure 136: Create Dial By Name Group..................................................................................................235
Figure 137: Dial By Name Group In IVR Key Pressing Events ................................................................236
Figure 138: Dial By Name Group In Inbound Rule ...................................................................................237
Figure 139: Configure Extension First Name and Last Name..................................................................238
Figure 140: Status->PBX Status->Active Calls - Ringing..........................................................................239
Figure 141: Status->PBX Status->Active Calls –Call Established ...........................................................239
Figure 142: Configure to Monitor an Active Call .......................................................................................240
Figure 143: Download Recording File from CDR Page............................................................................247
Figure 144: Download Recording File from Recording Files Page...........................................................248
Figure 145: FXS Ports Signaling Preference............................................................................................254
Figure 146: FXO Ports ACIM Settings ......................................................................................................254
Figure 147: Fax Sending in Web UI..........................................................................................................265
Figure 148: Announcements Center .........................................................................................................266
Figure 149: Announcements Center Group Configuration........................................................................267
Figure 150: Announcements Center Code Configuration.........................................................................268
Figure 151: Announcements Center Example..........................................................................................268
Figure 152: Status->PBX Status ...............................................................................................................269
Figure 153: Trunk Status...........................................................................................................................269
Figure 154: Extension Status....................................................................................................................270
Figure 155: Queue Status.........................................................................................................................272
Figure 156: Conference Room Status.......................................................................................................272
Figure 157: UCM6116 Interfaces Status...................................................................................................273
Figure 158: Parking Lot Status..................................................................................................................274
Figure 159: System Status->Storage Usage.............................................................................................276
Figure 160: System Status->Resource Usage..........................................................................................277
Figure 161: System Events->Alert Events Lists: Disk Usage ...................................................................278

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Figure 162: System Events->Alert Events Lists: Memory Usage.............................................................278
Figure 163: System Events->Alert Events Lists: System Reboot.............................................................279
Figure 164: System Events->Alert Events Lists: System Crash...............................................................279
Figure 165: System Events->Alert Log.....................................................................................................280
Figure 166: Filter for Alert Log ..................................................................................................................280
Figure 167: CDR Filter ..............................................................................................................................281
Figure 168: Call Report.............................................................................................................................282
Figure 169: Call Report Entry with Audio Recording File..........................................................................283
Figure 170: Automatic Download Settings................................................................................................283
Figure 171: Downloaded CDR File Sample - Call To Shows "s" ..............................................................284
Figure 172: Downloaded CDR File Sample - Source Channel and Dest Channel 1................................284
Figure 173: Downloaded CDR File Sample - Source Channel and Dest Channel 2................................285
Figure 174: Downloaded CDR File Sample - Source Channel and Dest Channel 3................................285
Figure 175: CDR Statistics........................................................................................................................286
Figure 176: CDR->Recording Files...........................................................................................................287
Figure 177: Network Upgrade...................................................................................................................289
Figure 178: Local Upgrade........................................................................................................................290
Figure 179: Upgrading Firmware Files......................................................................................................291
Figure 180: Reboot UCM6100..................................................................................................................291
Figure 181: Create New Backup...............................................................................................................293
Figure 182: Backup / Restore ...................................................................................................................293
Figure 183: Local Backup .........................................................................................................................294
Figure 184: Data Sync ..............................................................................................................................294
Figure 185: Restore UCM6100 from Backup File.....................................................................................296
Figure 186: Cleaner ..................................................................................................................................297
Figure 187: Reset and Reboot..................................................................................................................298
Figure 188: Ethernet Capture....................................................................................................................299
Figure 189: PING ......................................................................................................................................300
Figure 190: Traceroute..............................................................................................................................301
Figure 191: Troubleshooting Analog Trunks .............................................................................................302
Figure 192: Service Check........................................................................................................................302
Figure 193: SSH Access ...........................................................................................................................303

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GNU GPL INFORMATION
UCM6100 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu_gpl

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CHANGE LOG
This section documents significant changes from previous versions of the UCM6100 user manuals. Only
major new features or major document updates are listed here. Minor updates for corrections or editing are
not documented here.
FIRMWARE VERSION 1.0.9.26
Added Announcements Center [ANNOUNCEMENTS CENTER]
FIRMWARE VERSION 1.0.9.25
Added UCM Zero Config model templates for provisioning GXP2200EXT coupled with GXV3240.
[MODEL TEMPLATES]
Added ability to select the voicemail storage (Support Email + WAV). [VOICEMAIL EMAIL
SETTINGS]
FIRMWARE VERSION 1.0.9.23
Added SSH enable/disable option in LCD or WEB [SSHACCESS]
Added remote peer extensions in Ring Group [REMOTE EXTENSION IN RING GROUP]
Added ability to prepend digits in inbound routes [Table 58: Inbound Rule Configuration
Parameters]
Added ability to search extensions on Extension page. [SEARCH AND EDIT EXTENSION]
Added user portal for users to log in with extension number, access user information, extension
configuration and CDR. [USER PORTAL]
Added support to send Fax via web UI. [FAX SENDING]
Added "Enable LDAP" option to skip the extension from UCM default LDAP phonebook. [Table 34:
SIP Extension Configuration Parameters - Basic Settings]
Added DDNS Support. [DDNS SETTINGS]
Added support for Call Barging using feature codes. [ENABLE SPY]
Added ability to search the CDR by called number. [Table 100: CDR Filter Criteria]
Added ability to select the file types for automatic backup. [BACKUP/RESTORE]
Added automatic backup support on SD Card or USB storage. [BACKUP/RESTORE]
Added support to skip trunk authentication by time condition. [Table 36: SIP Extension
Configuration Parameters - Features]

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Added option to send P-Asserted-Identity header in SIP Register Trunk. [Table 51: SIP Register
Trunk Configuration Parameters]
Added ability to specify trunks in CDR filters. [CDR]
Added ability to use Pattern in Caller Number to filter CDR. [CDR]
Added support to send UNREGISTER when VoIP trunk is disabled. [Table 51: SIP Register Trunk
Configuration Parameters]
Added LDAP Client support [LDAP CLIENT CONFIGURATIONS]
Added option to specify the chronological order of voice mails. [Table 62: Voicemail Settings]
Added option to configure whether to skip pressing 1/2 to accept or reject calls from Follow Me.
[Table 70: Follow Me Settings]
Added option to specify port range in Port Forwarding configuration. [Table 14: UCM6102 Network
Settings->Port Forwarding]
Added ability to go back to IVR menu from Dial By Name by pressing the star key. [DIAL BY NAME
CONFIGURATION]
Added support to upgrade SIP end device via SD card in Zero Config. [Table 29: Global Policy
Parameters: Maintenance]
Added ability to filter alert logs. [ALERT LOG]
Added ability to delete alert logs. [ALERT LOG]
Added NAT option for peer trunk. [Table 52: SIP Peer Trunk Configuration Parameters]
Improved Automatic Download CDR result format. [CDR]
FIRMWARE VERSION 1.0.8.12
Added recording files store management. [RECORDINGS STORAGE]
Added AMI access (restricted). [ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)]
Added LDAP Phonebook Import/Export support. [LDAP PHONEBOOK]
Added Callback feature. [CALLBACK FEATURE]
Added Busy Camp-on (Call Completion) feature. [BUSY CAMP-ON]
Added external number calling via extension. [Table 36: SIP Extension Configuration Parameters -
Features]
Added end point firmware management support to allow end point device to upgrade via
UCM6100 local storage or USB media. [Table 29: Global Policy Parameters: Maintenance]
Added link to access phone web GUI in Zero Config. [MANAGE DEVICES]
Added model update support to download model templates for surveillance and GSwave. [MODEL
UPDATE]
Added filter for searching in Alert Log. [ALERT LOG]
Added DAHDI Out Line Selection. [Table 48: Analog Trunk Configuration Parameters]
Added automatic CDR download. [CDR]
Added multi-user management and concurrent user login support. [USER MANAGEMENT]
Added operation log. [OPERATION LOG]

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Added option to specify web access session timer. [LOGIN TIMEOUT SETTINGS]
Added call monitor/barge-in support. [ACTIVE CALLS AND MONITOR]
Added GSwave QR code support. [EMAILTO USER]
Added ability to add customized Pvalue on Model Template. [MODEL TEMPLATES]
Updated maximum length of web UI login password to 30 characters. [CHANGE PASSWORD]
Added Fax gateway support for Fax mode on FXS and FXO port. [Table 43: FXS Extension
Configuration Parameters - Media] [Table 48: Analog Trunk Configuration Parameters]
Added “NAT” option and “Send PPI Header” option in SIP register trunk configuration. [Table 51:
SIP Register Trunk Configuration Parameters]
Added REC API (access for call recording files). [API CONFIGURATION]
Added “Synchronize All Data” option in Data Sync. [DATA SYNC]
Added “Delect Selected Sound Files” option for Music On Hold files. [MUSIC ON HOLD]
FIRMWARE VERSION 1.0.7.11
Added office time and holiday setting. [OFFICE TIME] [HOLIDAY]
Added new architecture for auto provisioning via Zero Config. [