Grandstream Networks DUAL FXS PORT HT502 User manual

HT502 User Manual www.grandstream.com
Firmware Version 1.0.4.2 [email protected]
Grandstream Networks, Inc.
HT502
Dual FXS Port
Analog Telephone Adaptor

Grandstream Networks, Inc. HT-502 User Manual Page 2 of 32
Firmware Version 1.0.4.2 Last Updated: 06/2011
TABLE OF CONTENTS
HT502 User Manual
WELCOME....................................................................................................................................................4
SAFETY COMPLIANCES.................................................................................................................................4
WARRANTY..................................................................................................................................................4
CONNECT YOUR HT502.............................................................................................................................5
EQUIPMENT PACKAGING...............................................................................................................................5
CONNECTING THE HT502.............................................................................................................................5
PRODUCT OVERVIEW................................................................................................................................7
SOFTWARE FEATURES OVERVIEW ................................................................................................................7
HARDWARE SPECIFICATION..........................................................................................................................8
BASIC OPERATIONS..................................................................................................................................9
UNDERSTANDING HT502 VOICE PROMPT .....................................................................................................9
PLACING A PHONE CALL.............................................................................................................................10
Phone or Extension Numbers..................................................................................................10
Direct IP Calls ........................................................................................................................10
CALL HOLD................................................................................................................................................11
CALL WAITING ...........................................................................................................................................11
CALL TRANSFER ........................................................................................................................................11
3-WAY CONFERENCING .............................................................................................................................12
FAX SUPPORT ...........................................................................................................................................12
CALL FEATURES......................................................................................................................................13
CONFIGURATION GUIDE .........................................................................................................................14
CONFIGURING THE HT502 THROUGH VOICE PROMPTS................................................................................14
CONFIGURING THE HT502 VIA WEB BROWSER...........................................................................................15
Access the Web Configuration Menu......................................................................................15
IMPORTANT SETTINGS................................................................................................................................16
NAT Settings............................................................................................................................16
DTMF Methods.......................................................................................................................16
Set priority of DTMF methods according to your preference. This setting should be based on
your server DTMF setting.......................................................................................................16
Preferred VOCODER (Codec)................................................................................................16
ADVANCED USER CONFIGURATION .............................................................................................................20
SAVING THE CONFIGURATION CHANGES .....................................................................................................29
REBOOTING THE HT502 FROM REMOTE......................................................................................................29
CONFIGURATION THROUGH A CENTRAL SERVER..........................................................................................29
SOFTWARE UPGRADE.............................................................................................................................30
FIRMWARE UPGRADE THROUGH TFTP/HTTP/HTTPS ................................................................................30
CONFIGURATION FILE DOWNLOAD ..............................................................................................................31
FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX ........................................................................31
MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD.....................................................................31
RESTORE FACTORY DEFAULT SETTING..............................................................................................32

Grandstream Networks, Inc. HT-502 User Manual Page 3 of 32
Firmware Version 1.0.4.2 Last Updated: 06/2011
TABLE OF FIGURES
HT502 USER MANUAL
FIGURE 1: CONNECTING THE HT502 ...............................................................................................................................5
FIGURE 2: HT502 CONNECTION DIAGRAM......................................................................................................................6
FIGURE 3: UPLINK/DOWNLINK BANDWIDTH LIMITATION……………………………………………………………...19
TABLE OF TABLES
HT502 USER MANUAL
TABLE 1: DEFINITIONS OF THE HT502 CONNECTORS ..................................................................................................6
TABLE 2: DEFINITIONS OF THE HT502 LEDS................................................................................................................6
TABLE 3: HT502 TECHNICAL SPECIFICATIONS .............................................................................................................7
TABLE 5: HT502 IVR MENU DEFINITIONS.....................................................................................................................9
TABLE 6: HT502 CALL FEATURES...............................................................................................................................13
TABLE 7: BASIC SETTINGS...........................................................................................................................................17
TABLE 8: STATUS PAGE...............................................................................................................................................19
TABLE 9: ADVANCED SETTINGS...................................................................................................................................20
TABLE 10: ACCOUNT SETTINGS...................................................................................................................................23
CONFIGURATION GUI INTERFACE EXAMPLES
HT502 USER MANUAL
(http://www.grandstream.com/products/ht_series/ht502/documents/ht502_gui.zip)
1. SCREENSHOT OF ADVANCED USER CONFIGURATION PAGE
2. SCREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE
3. SCREENSHOT OF FXS PORT 1CONFIGURATION LOGIN PAGE
4. SCREENSHOT OF FXS PORT 2CONFIGURATION PAGE
5. SCREENSHOT OF STATUS PAGE
6. SCREENSHOT OF LOGIN PAGE
7. SCREENSHOT OF REBOOT PAGE
8. SCREENSHOT OF REBOOTING PAGE

Grandstream Networks, Inc. HT-502 User Manual Page 4 of 32
Firmware Version 1.0.4.2 Last Updated: 06/2011
WELCOME
Thank you for purchasing Grandstream’s HT502, the affordable, feature rich Analog Telephone Adaptor.
Grandstream HandyTone502 is a new addition to the popular HandyTone ATA product family. It features
the rich audio quality, a broad range of voice codecs, and functionality of the HT502, including two (2) FXS
ports each with independent SIP accounts.
This manual will help you learn how to operate and manage your HandyTone502 Analog Telephone
Adaptor and make the best use of its many upgraded features including simple and quick installation, 3-
way conferencing, and direct IP-IP Calling. This HT502 is very easy to manage and configure, and is
specifically designed to be an easy to use and affordable VoIP solution for both the residential user and the
teleworker.
Safety Compliances
The HT502 phone complies with FCC/CE and various safety standards. The HT502 power adaptor is
compliant with UL standard. Only use the universal power adapter provided with the HT502 package. The
manufacturer’s warranty does not cover damages to the phone caused by unsupported power adaptors.
Warranty
If you purchased your HT502 from a reseller, please contact the company where you purchased your
device for replacement, repair or refund. If you purchased the product directly from Grandstream, contact
your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number
before you return the product. Grandstream reserves the right to remedy warranty policy without prior
notification.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation
of this product in any way other than as detailed by this User Manual, could void your manufacturer
warranty. Please do not use a different power adaptor with the HT502 as it may cause damage to the
products and void the manufacturer warranty.
•This document contains links to HT502 GUI Interfaces. Please download these examples from
http://www.grandstream.com/products/ht_series/ht502/documents/ht502_gui.zip for your reference.
•This document is subject to change without notice. The latest electronic version of this user manual is
available for download at:
http://www.grandstream.com/products/ht_series/ht502/documents/ht502_usermanual_english.pdf
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose is not permitted without the express written permission of Grandstream Networks, Inc.

Grandstream Networks, Inc. HT-502 User Manual Page 5 of 32
Firmware Version 1.0.4.2 Last Updated: 06/2011
CONNECT YOUR HT502
Equipment Packaging
The HT502 ATA package contains:
•One HT502 Main Case
•One Universal Power Adaptor
•One Ethernet Cable
•One HT502 Vertical Stand
Connecting the HT502
The HT502 is designed for easy configuration and easy installation. Configure the HT502 following the
directions in the Configuration section of this manual.
1. Connect a standard touch-tone analog telephone to the PHONE port.
2. Insert a standard RJ11 telephone cable into the Phone1 port and connect the other end of the
telephone cable to the analog telephone.
3. Insert the Ethernet cable into the WAN port of HT502 and connect the other end of the Ethernet
cable to an uplink port (a router or a modem, etc.)
4. Connect a PC to the LAN port of HT502 if it is being used as a router.
5. Insert the power adapter into the HT502 and connect it to a wall outlet.
The HT502 Analog Telephone Adaptor is an all-in-one VoIP integrated device designed to be a total
solution for networks providing VoIP services. The HT502 VoIP features and functions are available using
a regular analog telephone.
Figure 1: Connecting the HT502
The HT502 has two FXS port. Both FXS ports can have a separate SIP account. This is a key feature of
HT502 as it supports simultaneous calls on both FXS ports.
HT-502
B
ac
k Vi
e
w
RJ-45 Ports
10/100 Mbps Reset RJ-11 FXS Ports (Phone)
Power
Supply
(12V)
HT-502
Fr
o
n
t
Vi
e
w
Display LEDs
(green)