Grandstream Networks GXP2135 User manual

1. Enter the extension
2. Pickup the handset to make the call
Grandstream GXP2135 User
Guide
We are currently working on the new phone system, so please check back for updates to the
user experience.
If you have trouble or encounter an error with the instructions below, please place a
helpdesk ticket, so we can look into the issue. Thank you in advance for your patience!
Calling
Internal Dialing

1. For speaker phone, press the red speaker icon just above the volume up button
1. Enter the number 10 digit external number
2. Pickup the handset to make the call
1. For speaker phone, press the red speaker icon just above the volume up button
1. Press the button directly below the word History on the screen
2. Use the Up and Down arrow buttons around the circle to navigate the call history list
3. Use the Left and Right arrow buttons around the circle to navigate between the different
history filters:
1. All Calls
2. Answered Calls
3. Outbound Calls
4. Missed Calls
5. Transferred Calls
4. Press the buttons below the screen text to:
1. Delete a call from the history
2. Clear all call history from the device
3. Dial a number from the call history
5. Press the button under the door icon to return to the main screen
1. The phone will return to the main screen on its own if there's no interaction
If your call does not succeed, try adding the number 7 before the extension. This issue will
go away once ALL campuses are on the new phone system. If you still have trouble, please
place a helpdesk ticket for assistance.
External Dialing
You are no longer required to enter a 8 or 1 before the external number.
Call History
Internal Phone Directory

The PISD Phone Directory Webpage is the primary means to search for a person's extension. This
webpage is continuously updated, so the information is always accurate. Please refer to this page if
you are having trouble reaching a person or room as their extension may have changed.
1. Login to the Classlink Launchpad
2. Select the PHONE DIRECTORY application
1.
2. Alternatively, you can enter https://phones.princetonisd.net/staff-directory into your
web broswer and use the sign-in with Classlink option
3. Select the Campus where you wish to search
1. This will list all the phones and their extensions for the chosen campus
2. You can narrow the results by entering information in the filter fields above each
column
The phone contains a local copy of the directory in the event you are unable to access the Phone
Directory Webpage.
1. Press the button with the Book icon
1.
2. Press the Up arrow button in the navigation circle until you enter the Search Field
3. Press the button directly below the phrase Quick on the screen
4. Use number keys 2 through 9 to search by name
1. Pressing each number key will cycle through the alphanumeric characters
2. The results will automatically update when a new character has been entered
3. Press the button directly below the phrase Exact on the screen to reset the search
5. Use the Up and Down arrow buttons around the circle to navigate the results
6. Navigate to the desired person
7. Press the button directly below the phrase Dialon the screen to call them
Phone Directory Webpage
Phone Local Directory

1. Dial *98 + your extension
1. EX: If your extension is 1234, you will enter *981234 then place the call
2. Once prompted, enter your passcode followed by #
1. The default passcode is 1000
3. Once prompted, use option 0 to enter the voicemail setup menu
4. Follow the prompts to customize your voicemail
All voicemail messages left by a caller will be emailed to your Princeton ISD email account. The
email will be from [email protected] , and it will contain an audio file of the voicemail
message. Simply open the email to view the call details, and play the audio file to listen to the
voicemail message.
1. Dial *98
2. When you hear the auto-attendant's voice, enter your extension followed by #
3. Once prompted, enter your passcode followed by #
4. Follow the prompts to navigate your voicemail box
1. Press the button directly below the word Transfer on the screen
Voicemail
Voicemail Setup
Checking Voicemail by Email
Checking Voicemail By Phone
Email is the primary means to access voicemail messages. Most extensions will not have
voicemail messages sent to their phone. This section is only for special-use extensions that
have the ability to check voicemails through their phone.
Transferring Calls
Blind Transfer
Blind transfer will not give the person at the destination extension any notice they are about
to receive a call.

1. The caller will be placed on hold when the transfer button is pressed
2. Enter the extension that you want to transfer the caller to
3. Press the button directly below the phrase BlindTrnf on the screen
4. The caller has now been transferred
Using Contact Buttons on the phone's screen
1. Press the button directly below the word Transfer on the screen
1. The caller will be placed on hold when the transfer button is pressed
2. Press the BlindTrnf button
3. Press the button for the contact on your screen
4. The caller has now been transferred
1. Press the button directly below the word Transfer on the screen
1. The caller will be placed on hold when the transfer button is pressed
2. Enter the extension that you want to transfer the caller to
3. Press the button directly below the phrase AttTrnf on the screen
4. The other extension will need to answer your call
1. If the other extension isn't answering:
1. Press Cancel
2. Press Resume to take the caller off hold
2. If you get the voicemail for the other extension:
1. Press Split
2. Press End Call
3. Press Resume to take the caller off hold
3. If the other extension answers, but is not able to accept the caller:
1. Press Split
2. Press End Call
3. Press Resume to take the caller off hold
5. Once you are ready to transfer the caller, press the button directly below the word
Transfer on the screen
6. The caller has now been transferred to the other extension
Using Contact Buttons on the phone's screen
1. Press the button directly below the word Transfer on the screen
1. The caller will be placed on hold when the transfer button is pressed
2. Press the AttTrnf button
3. Press the button for the contact on your screen
4. The other extension will need to answer your call
1. If the other extension isn't answering:
1. Press Cancel
2. Press Resume to take the caller off hold
2. If you get the voicemail for the other extension:
Attended Transfer

1. Press Split
2. Press End Call
3. Press Resume to take the caller off hold
3. If the other extension answers, but is not able to accept the caller:
1. Press Split
2. Press End Call
3. Press Resume to take the caller off hold
5. Once you are ready to transfer the caller, press the button directly below the word
Transfer on the screen
6. The caller has now been transferred to the other extension
1. Press the button directly below the word Transfer on the screen
1. The caller will be placed on hold when the transfer button is pressed
2. Enter * + the extension to send the caller to
3. Press the button directly below the phrase BlindTrnf on the screen
4. The caller has now been transferred to the voicemail box for that extension
Using Contact Buttons on the phone's screen
1. Press the button directly below the word Transfer on the screen
1. The caller will be placed on hold when the transfer button is pressed
2. Press the BlindTrnf button
3. Enter *
4. Press the button for the contact on your screen
5. The caller has now been transferred to the voicemail box for that extension
1. Press the pause button directly above the number 1
1. This will place the caller on hold
2. Press the resume button to continue the call
Transfer Directly to Voicemail
Holding Calls
Calls on hold are only held for 5 minutes. Please do not keep calls on hold for an extended
period of time.

Do Not Disturb (DND) mode is used to block all incoming calls. To enable/disable DND, press the
mute icon ( ). While enabled, a red sign with Do Not Disturb text is displayed over the screen.
Additionally, DND sends ALL calls sent straight to voicemail, and it does not retain a record of
missed calls! To disable DND, press the mute icon again( ).
1. Press the button directly below the word Features on the screen
2. Navigate to the account with your name
1. This will be Account 1 for most people
2. Use the up and down arrows in the navigation circle to change the selected
account
3. Press the center button in the navigation circle
1. This is the circular button surrounded by arrow buttons
4. Navigate to the Forward All (*72) option
5. Press the center button in the navigation circle
6. Enter the number to forward your calls to
1. Enter the number exactly as you would normally dial it to make the call
7. Press the button directly below the word OK on the screen
8. The phone should beep and begin forwarding all calls from your extension
1. Call Forwarding is enabled if you see a phone handset icon with a right-pointing
arrow in the upper-right corner of the screen
1. Press the button directly below the word Features on the screen
2. Navigate to the account with your name
1. This will be Account 1 for most people
Do Not Disturb (DND)
DND sends ALL calls straight to voicemail.
DND does not record missed calls in the call history.
Forward All Calls
Enable Call Forwarding
Disable Call Forwarding

2. Use the up and down arrows in the navigation circle to change the selected
account
3. Press the center button in the navigation circle
1. This is the circular button surrounded by arrow buttons
4. Navigate to the Canceled Call Forward Always (*73) option
5. Press the center button in the navigation circle
6. The phone should beep and stop forwarding calls
1. Call Forwarding is still enabled if you see a phone handset icon with a right-
pointing arrow in the upper-right corner of the screen
This phone can be connected to a bluetooth device (such as a headset or ear buds) for hands-free
calling. The interoperability of features between the phone and the bluetooth device will vary
depending on the bluetooth device being used. This section will show the steps that need to be
taken on the phone to pair a bluetooth device.
1. Press the center button in the navigation circle
1. This is the circular button surrounded by arrow buttons
2. Navigate to theSystemicon
1. Press the right arrow button 3 times to get there
2. When navigating, the selected icon will be brighter than the other icons
3. Press the center button in the navigation circle
4. Navigate to theBluetoothoption
5. Press the center button in the navigation circle
1. The Bluetooth screen may take a few seconds before you can navigate on the
screen
6. Navigate to theStart Scanoption
7. Press the button directly below the wordSelecton the screen
8. Place your Bluetooth device into pairing mode
1. Please follow your manufacturer's instructions to do this
9. Press the button directly below the wordRescanon the screen
10. Navigate to your Bluetooth device
11. Press the button directly below the wordPairon the screen
1. A PIN will appear on the Phone's screen in case your device requires a PIN to
connect
Pairing Bluetooth Devices
If your campus is looking to purchase a bluetooth device for calling, please have them
contact the Technology department for a list of recommended devices.

There are several issues that can be resolved by resetting the phone. These instructions will guide
you through the process. This is a great way to troubleshoot a phone issue before placing a ticket
with the technology helpdesk.
1. Press the center button in the navigation circle
1. This is the circular button surrounded by arrow buttons
2. Navigate to the System icon
1. Press the right arrow button 3 times to get there
2. When navigating, the selected icon will be brighter than the other icons
3. Press the center button in the navigation circle
4. Navigate to the Factory Reset option
1. Use the up and down arrow buttons in the navigation circle
2. This should be the last option in the list
5. Press the center button in the navigation circle
6. You will be prompted to Start factory reset now?
7. Press thebutton directly below the word Yes on the screen
8. The phone will begin to reboot
1. The phone should reboot and return to normal within 2-3 minutes
2. If you're still having issues with your phone, please place a ticket with the
technology helpdesk
Reset Phone
Revision #9
Created 18 May 2022 18:58:41 by Blake Hanford
Updated 30 November 2022 20:53:19 by Blake Hanford