Grandstream Networks GXV3350 User manual

Grandstream Networks, Inc.
GXV3350
High-End Smart Video Phone
User Guide

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GXV3350 User Guide
Version 1.0.1.8
COPYRIGHT
©2019 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.

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GXV3350 User Guide
Version 1.0.1.8
U.S. FCC Statement
Part 68 Regulatory Information
This equipment complies with Part 68 of the FCC rules. Located on the equipment is a label that contains,
among other information, the ACTA registration number and ringer equivalence number (REN). If requested,
this information must be provided to the telephone company.
The REN is used to determine the quantity of devices which may be connected to the telephone line.
Excessive REN’s on the telephone line may result in the devices not ringing in response to an incoming
call. In most, but not all areas, the sum of the REN’s should not exceed five (5.0). To be certain of the
number of devices that may be connected to the line, as determined by the total REN’s contact the
telephone company to determine the maximum REN for the calling area.
This equipment cannot be used on the telephone company-provided coin service. Connection to Party Line
Service is subject to State Tariffs.
If this equipment causes harm to the telephone network, the telephone company will notify you in advance
that temporary discontinuance of service may be required. If advance notice isn’t practical, the telephone
company will notify the customer as soon as possible. Also, you will be advised of your right the file a
complaint with the FCC if you believe it is necessary. The telephone company may make change in its
facilities. If this happens, the telephone company will provide advance notice in order for you to make the
necessary modifications in order to maintain uninterrupted service.
If the trouble is causing harm to the telephone network, the telephone company may request you to remove
the equipment from the network until the problem is resolved.
This equipment uses the following USOC jacks: RJ45C.
It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is
connected. This is to avoid damaging the equipment caused by local lightening strikes and other electrical
surges.
Since this device has the HAC function, the earpiece is easy to absorb small, please take care to avoid
scratching.
If trouble is experienced with this equipment, please contact (Agent in the US):
Company Name: Grandstream Networks, Inc.
Address: 126 Brookline Ave, 3rd Floor Boston, MA 02215, USA
Tel: [phone]
Fax: [phone]

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GXV3350 User Guide
Version 1.0.1.8
Part 15 Regulatory Information
This device complies with part 15 of the FCC Rules. Operation is subject to the following two condition:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation.
Any Changes or modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance 20cm between the radiator & your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

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GXV3350 User Guide
Version 1.0.1.8
Canada Regulatory Information
Operation of 5150-5250 MHz is restricted to indoor use only.
This device contains licence-exempt y=transmitter(s)/receiver(s) that comply with Innovation, Science and
Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two
conditions:
(1) This device may not cause interference.
(2) This device must accept ant interference, including interference that may cause undesired operation of
the device.
L’émetteur / récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR
d'Innovation, Sciences et Développement économique Canada applicable aux appareils radio exempts de
licence. L'exploration est autorisée aux deux conditions suivantes:
(1) L'appareil ne doit pas produire de brouillage ;
(2) L'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en
compromettre le fonctionnement.
CAN ICES-3(B)/NMB-3(B)
The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance
with RSS-102 RF exposure, users can obtain Canadian information on RF exposure and compliance.
This equipment should be installed and operated with minimum distance 20cm between the radiator & your
body. This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.

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GXV3350 User Guide
Version 1.0.1.8
EU Regulatory Information
Support Frequency Bands and Power:
WLAN/BT 2.4 GHz < 20 dBm;
WLAN 5.2 GHz <23 dBm;
WLAN 5.3/5.6 GHz <20 dBm;
This equipment should be installed and operated with minimum distance 20cm between the radiator & your
body. Transmitter must not be co-located or operating in conjunction wirh any other antenna or transmitter.
The simplified EU declaration of conformity referred to in Article 10(9) shall be provided as follows:
Hereby, Grandstream Networks, Inc. declares that the radio equipment type GXV3350 is in compliance
with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
www.grandstream.com

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GXV3350 User Guide
Version 1.0.1.8
Table of Content
DOCUMENT PURPOSE...............................................................................................17
CHANGE LOG..............................................................................................................18
Firmware Version 1.0.1.8.....................................................................................................................18
WELCOME ...................................................................................................................19
PRODUCT OVERVIEW ................................................................................................20
Feature Highlights................................................................................................................................20
GXV3350 Technical Specifications......................................................................................................21
GETTING STARTED.....................................................................................................23
Equipment Packaging..........................................................................................................................23
Description of the GXV3350 ................................................................................................................24
Front View.....................................................................................................................................24
Back View.....................................................................................................................................26
Connecting and Setting Up the GXV3350...........................................................................................28
Using the Phone Stand.................................................................................................................28
Using the Slots for Wall Mounting (Wall Mount *Sold Separately)...............................................28
Connecting the GXV3350....................................................................................................................29
GBX20 Extension Module....................................................................................................................29
Installing the GBX20 to GXV3350................................................................................................30
GETTING TO KNOW GXV3350....................................................................................32
Use the Touchscreen...........................................................................................................................32
Use the Desktop ..................................................................................................................................34
Desktop Menu...............................................................................................................................34
Add Widget to Desktop.................................................................................................................35
Manage Desktop Items.................................................................................................................35
Set Wallpapers .............................................................................................................................37
Manage Running Applications......................................................................................................38
Idle Screen...........................................................................................................................................39
Switch Idle Screens......................................................................................................................39
Set Up Idle Screen........................................................................................................................39

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GXV3350 User Guide
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Use the Status Bar...............................................................................................................................41
Notifications in Status Bar....................................................................................................................44
System Settings in Status Bar......................................................................................................46
Use the GXV3350 Keys.......................................................................................................................46
Keypad Shortcut Functions ..........................................................................................................47
Use the On-Screen Keyboard..............................................................................................................48
Use the Message Waiting Indicator.....................................................................................................49
MAKE PHONE CALLS.................................................................................................51
Register SIP Accounts .........................................................................................................................51
Account Status..............................................................................................................................51
Configure SIPAccount..................................................................................................................52
Dial a Number Directly.........................................................................................................................53
Redial...................................................................................................................................................54
Dial a Number via Contact...................................................................................................................54
Dial a Number via Call History.............................................................................................................55
Direct IP Call........................................................................................................................................56
Answer a Call.......................................................................................................................................56
Single Incoming Call.....................................................................................................................56
Preview Function for Incoming Call.....................................................................................................57
Transfer Function for Incoming Call....................................................................................................58
Multiple Calls/Call Waiting............................................................................................................59
Call Progress Status.....................................................................................................................60
Call Hold ..............................................................................................................................................61
Call Recording .....................................................................................................................................61
MPK Monitoring ...................................................................................................................................62
Mute.....................................................................................................................................................63
Turn on Video during Audio Call ..........................................................................................................64
Call Details during Call.........................................................................................................................65
Quick DTMF During Call......................................................................................................................66
Switch Audio Channel During Call.......................................................................................................67
Call Transfer.........................................................................................................................................67
Blind Transfer................................................................................................................................67

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GXV3350 User Guide
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Attended Transfer .........................................................................................................................68
Transfer via MPKs ........................................................................................................................70
6-Way Conference...............................................................................................................................72
Initiate Conference........................................................................................................................72
Remove Party from Conference...................................................................................................75
End Conference............................................................................................................................76
Hold and Resume Conference.....................................................................................................76
Auto Conference Mode.................................................................................................................76
UCM Conference .................................................................................................................................76
Participate in UCM Conference Room .........................................................................................76
CCM (Conference Call Menu) ......................................................................................................77
Conference Call Operations .........................................................................................................78
CEI (Conference Event Indicator).................................................................................................80
Missed Call ..........................................................................................................................................80
DND (Do Not Disturb) ..........................................................................................................................81
Voicemail/Message Waiting Indication ................................................................................................81
Call Forward.........................................................................................................................................82
Call Features........................................................................................................................................84
CONTACTS...................................................................................................................87
Local Contacts .....................................................................................................................................87
Add Single Contacts ............................................................................................................................87
Import/Export Contacts........................................................................................................................89
Download Contacts..............................................................................................................................91
Search Contacts ..................................................................................................................................91
Use Contacts .......................................................................................................................................92
Make a Call to Contacts ...............................................................................................................92
Select Contacts.............................................................................................................................92
Add Contacts to Favorites ............................................................................................................93
Edit Contacts ................................................................................................................................94
Send Contacts to Desktop Shortcut .............................................................................................94
Share Contacts via Bluetooth.......................................................................................................94
Add Contacts to Blacklist..............................................................................................................95
Add Group ....................................................................................................................................95
Add contacts to Group..................................................................................................................95
Contacts Storage Status...............................................................................................................96

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GXV3350 User Guide
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PROGRAMMABLE KEYS............................................................................................97
Programmable Keys Application..........................................................................................................97
GBX20 Extension Boards....................................................................................................................98
GXV3350 SETTINGS..................................................................................................100
HARASSMENT INTERCEPTION ...............................................................................102
Blocked Contacts...............................................................................................................................102
Block History......................................................................................................................................102
Delete Block History ...................................................................................................................103
Edit Blacklist ...............................................................................................................................103
Intercept Anonymous calls.................................................................................................................104
CALL HISTORY..........................................................................................................106
Local Call History...............................................................................................................................106
Dial Out from Call History...........................................................................................................106
Call History Options....................................................................................................................107
Delete Call History......................................................................................................................107
Call History Details .....................................................................................................................107
SMS ............................................................................................................................109
View SMS...........................................................................................................................................109
Create New SMS...............................................................................................................................110
Delete SMS........................................................................................................................................ 110
SMS Settings ......................................................................................................................................111
FILE MANAGER......................................................................................................... 112
Files Operations................................................................................................................................. 112
Copy and Paste Files..................................................................................................................112
Move Files .................................................................................................................................. 113
Send Files................................................................................................................................... 114
Delete Files................................................................................................................................. 114
Rename a File ............................................................................................................................ 115
File Categories................................................................................................................................... 116
GS MARKET............................................................................................................... 117