Grandstream Networks GXV3370 Instruction Manual

Grandstream Networks, Inc.
GXV3370
IP Multimedia Phone for AndroidTM
Administration Guide

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COPYRIGHT
©2018 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.

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FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to tryto correct the interference by one or more
of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
The device complies with FCC radiation exposure limits set forth an uncontrolled environment and it also
complies with Part 15 of the FCC RF Rules. This equipment must be installed and operated in accordance
with provided instructions and the antenna(s) used for this transmitter must be installed to provide a
separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction
with any other antenna or transmitter. End-users and installers must be provided with antenna installation
instructions and consider removing the no-collocation statement.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Caution
Any changes or modification not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.

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CE DECLARATION OF CONFORMITY
This transmitter complies with the essential requirements and provisions of directives 2014/53/EU,
2014/30/EU, 2015/35/EU and subsequent amendments, according to standards
ETSI EN 300 328 V2.1.1 (2016-11); EN 301 893 V2.1.1 (2017-05)
ETSI EN 301 489-1 V2.1.1 (2017-02); ETSI EN 301 489-17 V3.1.1 (2017-02)
EN 60950-1:2006+A11:2009+A1:2010+A12:2011+A2:2013
EN 62311: 2008; EN62479: 2010
Manufacturer:
Grandstream Networks, Inc.
126 Brookline Ave, 3rd Floor Boston, MA 02215, USA
EUT Feature
Tx/Rx Frequency
Range
2402~2480 MHz
2402~2480 MHz
2412~2472 MHz
5150~5250 MHz
5250~5350 MHz
5470~5725 MHz
Number of Channels
79
40 (37 hopping + 3
advertising channels)
13
UNII Band I:
802.11a/n-HT20-VHT20: 4 channels
802.11n-HT40: 2 channels
UNII Band II:
802.11a/n-HT20: 4 channels
802.11n-HT40: 2 channels
UNII Band III:
802.11a/n-HT20: 11 channels
802.11n-HT40: 5 channels
Carrier Frequency of
Each Channel
f=2402+k MHz
(k=0,1,2….,78)
f=2402+k MHz
(k=0,2,4…,39)
-
-
Antenna Type/Gain
Internal PCB Antenna /
gain 3 dBi
Internal PCB Antenna
/ gain 3 dBi
Internal PCB Antenna /
gain 3 dBi
Internal PCB Antenna /
gain 4 dBi
Type of Modulation
Bluetooth BR 1Mbps: GFSK
Bluetooth EDR 2Mbps: π/4-
DQPSK
Bluetooth EDR 3Mbps:
8DPSK
Bluetooth LE: GFSK
802.11b: DSSS (DBPSK /
DQPSK / CCK)
802.11g/n: OFDM (BPSK /
QPSK / 16QAM / 64 QAM)
802.11a/n: OFDM (BPSK / QPSK /
16QAM / 64QAM)
Operation
temperature
0 °C ~ +40 °C
Storage temperature
-10 °C ~ +60 °C
Humidity
10 ~ 90% non-condensing
Domestic use
Industrial use Class B

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Caution: Exposure to Radio Frequency Radiation
This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance of 20 cm between the radiator and your
body.
CE Authentication
Hereby, Grandstream Networks, Inc. declares that the radio equipment GXV3370 is in compliance with
Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
http://www.grandstream.com/support/resources/

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GNU GPL INFORMATION
GXV3370 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/sites/default/files/Resources/gxv3370_gpl.zip

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Table of Contents
DOCUMENT PURPOSE ...............................................................................................12
CHANGE LOG..............................................................................................................13
Firmware Version 1.0.1.12 ......................................................................................................................13
WELCOME ...................................................................................................................14
PRODUCT OVERVIEW ................................................................................................15
Feature Highlights ...................................................................................................................................15
GXV3370 Technical Specifications..........................................................................................................16
GETTING STARTED.....................................................................................................18
Equipment Packaging..............................................................................................................................18
GXV3370 Phone Setup ...........................................................................................................................19
Using the Phone Stand ........................................................................................................................19
Using the Slots for Wall Mounting........................................................................................................19
Connecting the GXV3370........................................................................................................................20
GXV3370 LCD SETTINGS ...........................................................................................21
Access LCD Settings...............................................................................................................................22
Features ..................................................................................................................................................22
Network ...................................................................................................................................................23
Ethernet Settings .................................................................................................................................24
Wi-Fi.....................................................................................................................................................24
General Network Settings....................................................................................................................25
Proxy Settings......................................................................................................................................26
Tethering & Portable Hotspot...............................................................................................................26
Basic ........................................................................................................................................................27
Voice ....................................................................................................................................................27
Display .................................................................................................................................................27
Language & keyboard..........................................................................................................................27
Date & Time .........................................................................................................................................28

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Bluetooth..............................................................................................................................................29
System.....................................................................................................................................................29
Security Settings ..................................................................................................................................29
Accounts ..............................................................................................................................................30
Reboot the Phone ................................................................................................................................30
Apps.........................................................................................................................................................30
Application Management .....................................................................................................................30
Default Application ...............................................................................................................................31
Notification Center ...............................................................................................................................32
Advanced.................................................................................................................................................32
Account Settings ..................................................................................................................................32
System Updates...................................................................................................................................32
Syslog ..................................................................................................................................................33
System Security ...................................................................................................................................33
About .......................................................................................................................................................33
Account Status.....................................................................................................................................33
Network Status.....................................................................................................................................34
System Info ..........................................................................................................................................34
Storage Status .....................................................................................................................................34
GXV3370 WEB GUI SETTINGS ...................................................................................35
Status Page Definitions ...........................................................................................................................35
Status/Account Status .........................................................................................................................35
Status/Network Status .........................................................................................................................35
Status/System Info...............................................................................................................................36
Account Page Definitions ........................................................................................................................36
Account/General Settings ....................................................................................................................36
Account/SIP Settings ...........................................................................................................................39
Account/Codec Settings ......................................................................................................................42
Account/RTP Settings ..........................................................................................................................46
Account/Call Settings...........................................................................................................................47
Account/Advanced Settings.................................................................................................................49
Phone Settings Page Definitions.............................................................................................................53

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Phone Settings/General Settings.........................................................................................................53
Phone Settings/Call Settings ...............................................................................................................54
Phone Settings/Ring Tone ...................................................................................................................57
Phone Settings/Video Settings ............................................................................................................57
Phone Settings/Multicast Paging .........................................................................................................58
System Settings Page Definitions ...........................................................................................................59
System Settings/Ethernet Settings ......................................................................................................59
System Settings/Wi-Fi Settings ...........................................................................................................61
System Settings/OpenVPN® Settings.................................................................................................61
System Settings/Advanced Network Settings .....................................................................................62
System Settings/Time and Language..................................................................................................63
System Settings/Security Settings.......................................................................................................63
System Settings/Preferences ..............................................................................................................65
System Settings/TR-069......................................................................................................................68
Maintenance Page Definitions.................................................................................................................69
Maintenance/Upgrade .........................................................................................................................69
Maintenance/System Diagnosis ..........................................................................................................73
Maintenance/Event Notification ...........................................................................................................75
Application Page Definitions....................................................................................................................76
System Application/MPK Settings .......................................................................................................76
System Application/Contacts ...............................................................................................................77
System Application/LDAP Book...........................................................................................................80
System Application/Recording .............................................................................................................82
Value-added Service Page Definitions ....................................................................................................82
Value-added Service/GDS Settings.....................................................................................................82
Value-added Service/Broadsoft Settings .............................................................................................82
UPGRADING AND PROVISIONING ............................................................................84
Upgrade and Provisioning Configuration.................................................................................................84
Upload Firmware Locally .........................................................................................................................86
Upgrade via SD Card ..............................................................................................................................86
No Local Firmware Servers .....................................................................................................................87
Provisioning and Configuration File Download .......................................................................................87

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FACTORY RESET ........................................................................................................89
Restore to Factory Default via LCD Menu...............................................................................................89
Restore to Factory Default via the Web GUI ...........................................................................................90
SAFE MODE.................................................................................................................91
EXPERIENCING THE GXV3370 APPLICATION PHONE ............................................92

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Table of Tables
Table 1: GXV3370 Features in a Glance ....................................................................................................15
Table 2: GXV3370 Technical Specifications................................................................................................16
Table 3: Equipment Packaging ...................................................................................................................18
Table 4: GXV3370 LCD Settings.................................................................................................................21
Table of Figures
Figure 1: GXV3370 Package Content.........................................................................................................18
Figure 2: Built in Stand and Mounting Slots on The GXV3370. ..................................................................19
Figure 3: Tab on the Handset Cradle ..........................................................................................................19
Figure 4: GXV 3370 Back / Side View ........................................................................................................20
Figure 5: GXV3370 System Settings ..........................................................................................................22
Figure 6: GXV3370 Wi-Fi Hotspot ..............................................................................................................26
Figure 7: GXV3370 Upgrade – Detect New Version...................................................................................84
Figure 8: GXV3370 Upgrade Configuration via LCD ..................................................................................85
Figure 9: GXV3370 Upgrade Configuration via Web GUI ..........................................................................85
Figure 10: Upload Firmware File to Update ................................................................................................86
Figure 11: GXV3370 LCD - Confirm Factory Reset ....................................................................................89
Figure 12: GXV3370 Web GUI - Factory Reset..........................................................................................90
Figure 13: GXV3370 Web GUI - Confirm Factory Reset ............................................................................90

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DOCUMENT PURPOSE
This document describes how to configure the GXV3370 via phone's LCD menu and web UI menu to fully
manipulate phone's features. The intended audiences of this document are VoIP administrators. To learn
the basic functions of GXV3370, please visit http://www.grandstream.com/support to download the latest
“GXV3370 User Guide”.
This guide covers following topics:
▪Product Overview
▪Getting Started
▪GXV3370 LCD Settings
▪GXV3370 Web GUI Settings
▪Upgrading and provisioning
▪Restore factory default settings
▪Safe Mode
▪Experiencing the GXV3370 applications

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CHANGE LOG
This section documents significant changes from previous versions of administration guide for GXV3370.
Only major new features or major document updates are listed here. Minor updates for corrections or editing
are not documented here.
Firmware Version 1.0.1.12
•This is the initial version.

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WELCOME
Thank you for purchasing Grandstream GXV3370 IP Multimedia Phone for AndroidTM. The GXV3370 IP
Video Phone for Android combines a 16-line IP video phone with a multi-platform video conferencing
solution and the functionality of an Android tablet to offer an all-in-one communications solution. The phone
features a 7” 1024x600 capacitive touch screen TFT LCD, Mega pixel camera, dual Gigabit ports with
PoE/PoE+, HD audio and video, integrated Wi-Fi (802.11a/b/g/n) & Bluetooth, rich peripheral interfaces,
and Android 7.0. By combining a state-of-the-art IP video phone, an advanced video conferencing solution,
and the functionality of a tablet, businesses throughout the world can now use the GXV3370 for all
communication and productivity needs.

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PRODUCT OVERVIEW
Feature Highlights
The following table contains the major features of the GXV3370:
Table 1: GXV3370 Features in a Glance
GXV3370
•16 lines with up to 16 SIP, up to 7-way audio conference and 3-way
720p 30fps HD video conference, phonebook with up to 1000
contacts, call history with up to 1000 records
•Dual switched 10/100/1000Mbps network ports, Dual band 2.4 &
5GHz Wi-Fi (802.11a/b/g/n), PoE/PoE+, Bluetooth 4.0+EDR, USB,
SD, HDMI, EHS with Plantronics headsets support
•7" (1024x600) capacitive (5 points) touch screen TFT LCD, mega
pixel CMOS sensor camera with privacy shutter
•HD wideband audio, full-duplex Hands-free speakerphone with HD
acoustic chamber, advanced acoustic echo cancellation and excellent
double-talk performance
•Runs the Android™ Operating System 7.0.
•Built-in support for GXV series of video surveillance cameras, and
GDS370x series of access control devices.
•Create Android applications for any business need to run on
GXV3370 using Google's API and Grandstream's SDK toolkit.

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GXV3370 Technical Specifications
The following table resumes all the technical specifications including the protocols / standards supported,
voice codecs, telephony features, languages and upgrade/provisioning settings for the phone GXV3370.
Table 2: GXV3370 Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A
record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP-
MED, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6, OpenVPN®.
Network Interfaces
Dual switched 10/ 100/ 1000 Mbps ports with integrated PoE/PoE+
Graphic Display
7" 1024x600 capacitive touch screen (5 points) TFT LCD
Camera
Tiltable mega-pixel CMOS camera with privacy shutter, 720P@30fps
Bluetooth
Yes, integrated. Bluetooth 4.0 + EDR.
Wi-Fi
Yes, dual-band 2.4 & 5GHz with 802.11 a/b/g/n
Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics headsets), 3.5mm stereo headset
with microphone, USB port, SD, HDMI-out (1.4 up to 720p30fps)
Feature Keys
2 function touch keys VOLUME +/-, 3 dedicated Android touch keys HOME, MENU,
and BACK
Voice Codec
G.711µ/a, G.722 (wide-band), G.726-32, iLBC, Opus, G.729A/B in-band and out-
of-band DTMF (In audio, RFC2833, SIP INFO), VAD, CNG, AEC, PLC, AJB, AGC,
ANS
Video Codec and
Capabilities
H.264 BP/MP/HP, video resolution up to 720p, frame rate up to 30 fps, bit rate up
to 2Mbps, 3-way video conference (720p@30fps), anti-flickering, auto focus and
auto exposure
Telephony Features
Hold, transfer, forward (unconditional/no-answer/busy), call park/pickup, 7-way
audio conference(including the host), shared-call-appearance (SCA) / bridged-
line-appearance (BLA), virtual MPK, downloadable contacts (XML, LDAP, up to
1000 items), call record, call log (up to 1000 records), call waiting, auto answer,
XML customization of screen, click-to-dial, flexible dial plan, hot desking,
personalized music ringtones and music on hold, server redundancy & fail-over
Sample Applications
Local apps: Contacts, Call History, File Manager, MPK, Settings, Browser,
Voicemail, Clock, Recorder, SMS, etc.
Support 3rd party apps: Skype, Google Hangouts, Skype for Business, etc.
API/SDK available for advanced custom application development.
Applications
Deployment
Allow Android 7.0 compliant applications to be developed, downloaded and run in
the embedded device with provisioning control

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HD Audio
Yes, HD handset and speakerphone with support for wideband audio
Base Stand
Yes, integrated stand with multiple adjustable angles. Wall mountable
QoS
Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User and administrator level passwords, MD5 and MD5-sess based authentication,
256-bit AES encrypted configuration file, TLS, SRTP, HTTPS, 802.1x media access
control
Multi-language
English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,
Chinese, Korean, Japanese, and more
Upgrade/ Provisioning
Firmware upgrade via TFTP / HTTP / HTTPS or local HTTP upload, mass
provisioning using TR-069 or AES encrypted XML configuration file
Power and Green
Energy Efficiency
Universal power adapter included: Input: 100-240VAC 50-60Hz; Output 12VDC
1.5A
Integrated PoE* 802.3af Class 3, PoE+ 802.3at, Class 4
*When using PoE to power up phone, the USB port won’t work.
Physical
Dimension : 252mm (W) x 211mm (L) x 84mm (H)
Unit weight: 1.08kg
Package weight: 1.77kg
Temperature and
Humidity
Operation: 0oC to 40oC
Storage: -10oC to 60oC
Humidity: 10% to 90% Non-condensing
Package Content
GXV3370 phone, handset with cord, base stand, universal power supply, network
cable, screen cleaning cloth, quick installation guide, brochure, GPL license
Compliance
FCC: Part 15 (CFR 47) Class B; UL 60950 (power adapter); Part68 (HAC)
CE : EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN60950-1,
EN62479, RoHS
RCM: AS/ACIF S004; AS/NZS CISPR22/24; AS/NZS 60950; AS/NZS 4268
IC: ICES 003, RSS 247, CS 03, RSS 102

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GETTING STARTED
This chapter provides basic installation instructions including the list of the packaging contents and also
information for obtaining the best performance with the GXV3370.
Equipment Packaging
Table 3: Equipment Packaging
Figure 1: GXV3370 Package Content
Note: Check the package before installation. If you find anything missing, contact your system administrator.
GXV3370
•1 x GXV3370 Main Case.
•1 x Handset.
•1 x Phone Cord.
•1 x Ethernet Cable.
•1 x 12V Power Adapter.
•1 x Wall Mount.
•1 x Screen Cleaning Cloth.
•1 x Quick Installation Guide.
•1 x GPL License.

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GXV3370 Phone Setup
The GXV3370 can be installed on the desktop using the built-in stand or attached on the wall using the
slots for wall mounting.
Figure 2: Built in Stand and Mounting Slots on The GXV3370.
Using the Phone Stand
The GXV3370 has a built-in phone stand. To use it, pull out the phone stand handle on the back of the
phone. Adjust the angle as preferred and make sure the phone stands still on the desktop
Using the Slots for Wall Mounting
1. Attach the wall mount to the slots on the back of the phone;
2. Attach the phone to the wall via the wall mount hole;
3. Pull out the tab from the handset cradle (see figure below);
4. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the
phone is mounted on the wall.
Figure 3: Tab on the Handset Cradle

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Connecting the GXV3370
To setup your GXV3370, please follow the steps below:
1. Connect the handset and main phone case with the phone cord;
2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the
router) using the Ethernet cable;
3. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an
electrical outlet. If PoE switch is used in step 2, this step could be skipped;
4. The LCD will display booting up or firmware upgrading information. Before continuing, please wait
for the main screen display to show up;
5. Using the web configuration interface or from the menu of the touch screen, you can further
configure network connection using static IP, DHCP and etc.
Figure 4: GXV 3370 Back / Side View