Grandstream Networks WP820 Operating and safety instructions

GUIDE
WELCOME
Welcome to the Cloud! Thank you for choosing Sonictel
as your managed service provider. This manual will
guide you through the initial setup & teach you the basic
functions of your new enterprise phone system.
Grandstream WP820 Series Telephone Sets
844.SONICTEL | www.sonictel.com | [email protected]

BASIC CALL FEATURES
PLACING A CALL
Using the handset:
1. Pick up the handset
2. Enter the number when the handset is idle, and press
To place a call from the local directory:
1. Press THE MENU softkey when the handset is idle and select “CONTACTS”
2. Press or to highlight the desired entry, and press
To place a call from the call history:
1. Press the HISTORY soft key, and select the desired call history list
2. Press or to highlight the desired entry, and press
Note: During a call, you can alternate between the handset and the hands-free
speakerphone modes by pressing the Speakerphone key.
ANSWERING A CALL
To answer a call, do one of the following:
Press the ACCEPT softkey
Press
Press
Note: You can ignore an incoming call by pressing the REJECT soft key.
ENDING A CALL
Press
INTERCOM
To perform a private intercom:
1. Enter the extension number, and then press the SEND soft key
To perform a direct announce intercom:
1. Enter 99 followed by the extension number, and then press the SEND soft key
Note: To intercom using handset/speakerphone, refer to Placing a Call above.

CALL HOLD & RESUME
To place a call on exclusive hold:
Press the HOLD soft key during an active call
To resume the call:
Press the UNHOLD soft key during an active call
CALL TRANSFER
You can transfer a call in the following ways:
Blind Transfer
1. Press the TRANSFER soft key during an active call.
2. Enter the number you want to transfer to
3. Press the BLIND soft key
Attendant Transfer
1. Press the TRANSFER soft key
2. Enter 7 followed by the mailbox you want to transfer to
3. Press the ATTENDED soft key
Transfer to Voicemail
1. Press the TRANSFER soft key
2. Enter 7 followed by the mailbox number you want to transfer to
3. Press the TRANSFER soft key
CALL CONFERENCE
1. Press the OPTIONS soft key during an active call. Select CONFERENCE
2. Enter the number of the second party, and then press
Press the END soft key to disconnect all parties.
VOICE MESSAGE
Conguring your voice mailbox:
1. Press the OK key to enter the main menu, and select VOICEMAIL, or dial
5000. Select PLAY MESSAGE
Play message:
1. The default password for your mailbox is __________________
2. Record your name
3. Record your greeting
4. Press 5 for options
5. Press 1 to change your password

| @sonictelinc
844.SONICTEL | www.sonictel.com | [email protected]
If you require additional assistance after reading through this user guide, please
contact your Sonictel Support team at 1.844.SONICTEL, Option 3 or open up a
trouble ticket by sending an email with an explanation of the issue that you’re
having to [email protected]
Thank you for choosing Sonictel for your Telecom needs!
For more information on our products and services please visit us on the web at
www.sonictel.com
To print this booket: Select print double-sided, short side.
Note: The best way to reach us for service requests and updates is to email
[email protected]