Name team and loopback...................................................................................................................59
Reorder adapters................................................................................................................................60
Checking services...................................................................................................................................61
Services on a standalone storage K2 Summit 3G system..................................................................61
Services on an shared storage K2 Summit system............................................................................63
Checking pre-installed software..............................................................................................................64
K2 Summit system pre-installed software ..........................................................................................64
Making CMOS settings...........................................................................................................................64
Restoring disk controller configuration....................................................................................................64
Recovering the media database.............................................................................................................67
About the automatic database backup process..................................................................................67
Identifying a corrupt media database..................................................................................................67
Restoring the media database............................................................................................................67
Using recovery images...........................................................................................................................68
About the recovery image process......................................................................................................68
Creating a recovery image..................................................................................................................69
Restoring from a system-specific recovery image..............................................................................70
Restoring to blank mSATA...................................................................................................................72
About saving and restoring settings while reimaging..........................................................................73
Saving settings before generic reimage..............................................................................................74
Restoring from a generic image..........................................................................................................74
Restoring settings after generic reimage............................................................................................76
Installing the Discovery Agent on a K2 Summit system......................................................................77
Installing the ATTO Fibre Channel card driver........................................................................................77
Using diagnostic tools.............................................................................................................................78
Running Check Disk............................................................................................................................78
Running diagnostics for K2 Summit 3G system..................................................................................79
Chapter 4: Troubleshooting problems....................................................................................81
Step 1: Check configurations .................................................................................................................82
Step 2: Check connections and external equipment...............................................................................82
Step 3: Check system status messages.................................................................................................82
Step 4: Identify problems using the startup sequence............................................................................82
Shutdown/restart problems.....................................................................................................................84
Checking external equipment.................................................................................................................84
VGA display problems.........................................................................................................................84
Keyboard and mouse problems..........................................................................................................84
Power connection sequence...................................................................................................................85
BIOS startup...........................................................................................................................................85
Windows startup.....................................................................................................................................85
K2 Summit system startup......................................................................................................................86
Windows startup problems.....................................................................................................................86
Thermal problems...................................................................................................................................87
Codec board problems...........................................................................................................................87
Power supply problems...........................................................................................................................87
Video problems.......................................................................................................................................88
Audio problems.......................................................................................................................................89
Timecode problems................................................................................................................................89
Operational problems.............................................................................................................................90
System problems....................................................................................................................................91
Storage problems...................................................................................................................................91
Media File System problems...............................................................................................................92
Media disk problems...........................................................................................................................92
Checking the storage system..............................................................................................................93
Network, transfer, and streaming problems............................................................................................95
Chapter 5: Removing and replacing FRUs.............................................................................97
6K2 Summit 3G Production Client Service Manual 02 February 2012
Contents
