GRASS VALLEY Profile XP PVS3000 User manual

Profile XP
PVS SERIES MEDIA PLATFORMS
Service Manual
071-8291-01
JULY 2004
the most watched worldwide

2Profile XP Service Manual 23 July 2004
Copyright Copyright © 2004 Thomson Broadcast and Media Solutions, Inc. All rights reserved. Printed in
the United States of America.
This document may not be copied in whole or in part, or otherwise reproduced except as
specifically permitted under U.S. copyright law, without the prior written consent of Thomson
Broadcast and Media Solutions, Inc., P.O. Box 59900, Nevada City, California 95959-7900
Trademarks Grass Valley, Profile, and Profile XP are either registered trademarks or trademarks of
Thomson Broadcast and Media Solutions, Inc. in the United States and/or other countries.
Other trademarks used in this document are either registered trademarks or trademarks of the
manufacturers or vendors of the associated products. Thomson Broadcast and Media
Solutions, Inc. products are covered by U.S. and foreign patents, issued and pending.
Additional information regarding Thomson Broadcast and Media Solutions, Inc. trademarks
and other proprietary rights may be found at www.thomsongrassvalley.com.
Disclaimer Product options and specifications subject to change without notice. The information in this
manual is furnished for informational use only, is subject to change without notice, and should
not be construed as a commitment by Thomson Broadcast and Media Solutions, Inc. Thomson
Broadcast and Media Solutions, Inc. assumes no responsibility or liability for any errors or
inaccuracies that may appear in this publication.
U.S. Government
Restricted Rights
Legend
Use, duplication, or disclosure by the United States Government is subject to restrictions as set
forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause
at DFARS 252.277-7013 or in subparagraph c(1) and (2) of the Commercial Computer
Software Restricted Rights clause at FAR 52.227-19, as applicable. Manufacturer is Thomson
Broadcast and Media Solutions, Inc., P.O. Box 59900, Nevada City, California 95959-7900
U.S.A.
Revision Status
Rev Date Description
November 8, 1999 Initial release of Profile XP Service Manual with NetCentral,
071-0625-00.
December 3, 1999 Formal release of Profile XP Service Manual with NetCentral,
071-0625-01.
September 8, 2000 Updated to include High Definition PVS2000 parts information.
071-8049-00.
November 17, 2000 Added procedures for rebuilding system disk drives; added
information about WinTail and Log Capture tools. 071-8049-01
February 27, 2001 Updated to include new system processor board. 071-8049-02
July 20, 2001 Updated to include 2- and 4-channel PVS1000 playout models, add
NetCentral information, and include PVS1100 Series. 071-8114-00
June 17, 2002 Updated to include additional RAID systems. 071-8114-01.
September 20, 2002 Updated motherboard replacement, NetCentral information.
071-8193-00.
July 21, 2003 Updated to support Profile software version 5.2
071-8247-00.
February 23, 2004 Updated to support Profile software version 5.4, PVS3000 and
PVS3500. 071-8291-00.
23 July 2004 Removed NetCentral monitoring of DupliDisk, added DupliDisk III.

23 July 2004 Profile XP Service Manual 3
Grass Valley Product Support
To get technical assistance, check on the status of problems, or report new problems,
contact Grass Valley Product Support via e-mail, the Web, or by phone or fax.
Web Technical Support
To access support information on the Web, visit the product support Web page on the
Grass Valley Web site. You can download software or find solutions to problems by
searching our Frequently Asked Questions (FAQ) database.
World Wide Web: http://www.thomsongrassvalley.com/support/
Technical Support E-mail Address: [e-mail].
Phone Support
Use the following information to contact product support by phone during business
hours. Afterhours phone support is available for warranty and contract customers.
Authorized Support Representative
A local authorized support representative may be available in your country. To locate
the support representative for your country, visit the product support Web page on the
Grass Valley Web site.
Profile Users Group
You can connect with other Profile XP Media Platform users to ask questions or share
advice, tips, and hints. Send e-mail to [e-mail] to join the community
and benefit from the experience of others.
United States [phone] (Toll Free) France [phone]
Latin America [phone] (Toll Free) Germany [phone]
Eastern Europe [phone] Greece [phone]
Southern Europe [phone] Hong Kong [phone]
Middle East [phone] Italy [phone]
Australia [phone] Netherlands [phone]
Belgium [phone] Poland [phone]
Brazil [phone] Russia [phone]
Canada [phone] (Toll Free) Singapore [phone]
China [phone] Spain + 34 91 512 03 50
Denmark [phone] Sweden [phone]
Dubai + 971 4 299 64 40 Switzerland [phone]
Finland [phone] UK [phone]

Product Support
4Profile XP Service Manual 23 July 2004

23 July 2004 Profile XP Service Manual 5
Safety Summaries
General Safety Summary
Review the followingsafety precautions toavoid injury and preventdamage
to this product or any products connected to it.
Only qualified personnel should perform service procedures.
While using this product, you may need to access other parts of the system.
Read the GeneralSafetysummaryin other system manuals forwarnings and
cautions related to operating the system.
Injury Precautions
Use Proper Power
Cord To avoid fire hazard, use only the power cord specified for this product.
Ground the Product This product is grounded through the grounding conductor of the power
cord. To avoid electric shock, the grounding conductor must be connected
to earth ground. Before making connections to the input or output terminals
of the product, ensure that the product is properly grounded.
Do Not Operate
Without Covers To avoid electric shock or fire hazard, do not operate this product with
covers or panels removed.
Do Not operate in
Wet/Damp
Conditions
To avoid electric shock, do not operate this product in wet or damp
conditions.
Do Not Operate in an
Explosive
Atmosphere
To avoid injury or fire hazard, do not operate this product in an explosive
atmosphere.
Avoid Exposed
Circuitry To avoid injury, remove jewelry such as rings, watches, and other metallic
objects. Do not touch exposed connections and components when power is
present.
Product Damage Precautions
Use Proper Power
Source Do not operate this product from a power source that applies more than the
voltage specified.
Provide Proper
Ventilation To prevent product overheating, provide proper ventilation.
Do Not Operate With
Suspected Failures If you suspect there is damage to this product, have it inspected by qualified
service personnel.

Safety Summaries
6Profile XP Service Manual 23 July 2004
Battery
Replacement To avoid damage, replace only with the same or equivalent type
recommended by the circuit board manufacturer. Dispose of used battery
according to the circuit board manufacturer’s instructions.
Safety Terms and Symbols
Terms in This
Manual These terms may appear in this manual:
WARNING: Warning statements identify conditions or practices that can
result in personal injury or loss of life.
CAUTION: Caution statements identify conditions or practices that can
result in damage to the equipment or other property.
Terms on the
Product These terms may appear on the product:
DANGER indicates a personal injury hazard immediately accessible as one
reads the marking.
WARNING indicates a personal injury hazard not immediately accessible
as you read the marking.
CAUTION indicates a hazard to property including the product.
Symbols on the
Product The following symbols may appear on the product:
DANGER high voltage
Protective ground (earth) terminal
ATTENTION – refer to manual
Service Safety Summary
Do Not Service
Alone Do not perform internal service or adjustment of this product unless another
person capable of rendering first aid and resuscitation is present.
Disconnect Power To avoid electric shock, disconnect the main power by means of the power
cord or, if provided, the power switch.
Use Care When
Servicing With
Power On
Dangerous voltages or currents may exist in this product. Disconnect power
and remove battery (if applicable) before removing protective panels,
soldering, or replacing components.
To avoid electric shock, do not touch exposed connections
!
!
!

23 July 2004 Profile XP Service Manual 7
Certifications and Compliances
Canadian Certified
Power Cords Canadian approval includes the products and power cords appropriate for
useintheNorthAmericapowernetwork.Allotherpowercordssuppliedare
approved for the country of use.
FCC Emission
Control This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense. Changes
or modifications not expressly approved by Tektronix can affect emission
compliance and could void the user’s authority to operate this equipment.
Canadian EMC
Notice of
Compliance
This digital apparatus does not exceed the Class A limits for radio noise
emissions from digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de la classe A
préscrites dans le Règlement sur le brouillage radioélectrique édicté par le
ministère des Communications du Canada.
Canadian Certified
AC Adapter Canadian approval includes the AC adapters appropriate for usein the North
America power network. All other AC adapters supplied are approved for
the country of use.
EN55022 Class A
Warning For products that comply with Class A. In a domestic environment this
product may cause radio interference in which case the user may be required
to take adequate measures.
Laser Compliance
Laser Safety
Requirements The device used inthis product isa Class1 certified laser product. Operating
this product outside specifications or altering its original design may result
in hazardous radiation exposure, and may be considered an act of modifying
or new manufacturing of a laser product under U.S. regulations contained in
21CFR Chapter 1, subchapter J or CENELEC regulations in HD 482 S1.
People performing such an act are required by law to recertify and reidentify
this product in accordance with provisions of 21CFR subchapter J for
distribution within the U.S.A., and in accordance with CENELEC HD 482
S1 for distribution within countries using the IEC 825 standard.

Safety Summaries
8Profile XP Service Manual 23 July 2004
Laser Safety Laser safety in the United States is regulated by the Center for Devices and
Radiological Health (CDRH). The laser safety regulations are published in
the “Laser Product Performance Standard,” Code of Federal Regulation
(CFR), Title 21, Subchapter J.
The International Electrotechnical Commission (IEC) Standard 825,
“Radiation of Laser Products, Equipment Classification, Requirements and
User’sGuide,”governslaserproductsoutsidetheUnitedStates.Europeand
member nations of the European Free Trade Association fall under the
jurisdiction of the Comité Européen de Normalization Electrotechnique
(CENELEC).
FCC Emission
Limits This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesirable operation.
Certification
Category Standard
Safety Designed/tested for compliance with:
UL1950 - Safety of Information Technology Equipment, including Electrical Business
Equipment (Third Edition, 1995)
IEC 950 - Safety of Information Technology Equipment, including Electrical Business
Equipment (Second edition, 1991)
CAN/CSA C22.2, No. 950-95 - Safety of Information Technology Equipment,
including Electrical Business Equipment
EN60950 - Safety ofInformation TechnologyEquipment, includingElectricalBusiness
Equipment

23 July 2004 Profile XP Service Manual 9
Contents
Grass Valley Product Support .....................................................................................................3
Safety Summaries ......................................................................................................................... 5
Preface ......................................................................................................................................... 13
About this manual ..............................................................................................................13
Organization of the manual...........................................................................................13
Related documentation .................................................................................................14
Product description ............................................................................................................15
Standard accessories....................................................................................................16
Profile XP Media Platform features...............................................................................17
Features common to all media platforms.................................................................17
PVS1000 features....................................................................................................18
PVS1100 features....................................................................................................19
PVS2000 features....................................................................................................20
PVS3000 features....................................................................................................21
PVS3500 features....................................................................................................22
Front panel controls and indicators...............................................................................23
Profile XP system overview ...............................................................................................26
Platform resources...................................................................................................26
Applications subsystem............................................................................................26
Real Time subsystem...............................................................................................27
Media storage subsystem ........................................................................................27
Chapter 1 Characterizing the problem
Localizing the problem.......................................................................................................29
What was the media platform doing when the problem occurred? ...............................29
What has changed? ......................................................................................................30
What error indications were reported by the NetCentral system?.................................30
What attempts have you made to remedy the problem?...............................................30
Readily diagnosed problems..............................................................................................30
Diagnostic tools..................................................................................................................31
Chapter 2 Troubleshooting Windows NT boot problems
Pre-boot problems .............................................................................................................33
Booting Windows NT .........................................................................................................34
Invoking LastKnownGood .............................................................................................34
Windows NT boot problems..........................................................................................35
Using the emergency repair process.................................................................................36
Rebuilding the system drive...............................................................................................37
Re-installing and configuring drivers..................................................................................38
Chapter 3 Troubleshooting video problems
Checking NetCentral messages ........................................................................................39
SDI problems ................................................................................................................39
SDTI problems ..............................................................................................................40
Video playback (decode) problems...............................................................................41
Video record (encoder) problems..................................................................................42
Correcting common setup problems..................................................................................43
Correcting common video problems..................................................................................44
Chapter 4 Troubleshooting audio problems
Checking NetCentral messages ........................................................................................45

Contents
10 Profile XP Service Manual 23 July 2004
Audio problems related to SDI board............................................................................45
Audio problems related to Audio board.........................................................................46
Correcting common audio problems ..................................................................................48
Chapter 5 Troubleshooting timecode problems
Checking NetCentral messages.........................................................................................52
Correcting common timecode problems ............................................................................52
Chapter 6 Troubleshooting storage system problems
Checking NetCentral messages – PFC500.......................................................................56
Locating a drive or a chassis.........................................................................................61
Monitoring PFR 500/600 Series storage with NetCentral ..................................................62
How to set up PFR 500/600 Series NetCentral monitoring...........................................62
Using the PFR 500/600 Series device provider interface..............................................62
Monitoring PFR 700 Series storage with NetCentral .........................................................64
Correcting common storage system problems...................................................................65
Chapter 7 Troubleshooting video network problems
Checking NetCentral messages.........................................................................................67
Correcting common Fibre Channel video network problems .............................................68
Testing the Fibre Channel Video network .....................................................................69
Testing the Ethernet name resolution and connectivity............................................69
Testing Fibre Channel name resolution and connectivity.........................................70
Correcting common Ethernet video network problems ......................................................72
Testing the Ethernet Video network..............................................................................73
Testing the Windows NT Ethernet name resolution and connectivity ......................73
Testing video Ethernet name resolution and connectivity........................................74
Chapter 8 Troubleshooting miscellaneous system problems
Applications subsystem problems......................................................................................77
Correcting common Applications Subsystem I/O problems..........................................77
Correcting common Ethernet network problems...........................................................78
Correcting common problems using Configuration Manager........................................79
Checking Real Time Processor board NetCentral messages............................................80
Checking power supply, fan, and thermal NetCentral messages.......................................80
Chapter 9 Troubleshooting channel control problems
Correcting common channel control problems...................................................................81
Chapter 10 Routine maintenance
Cleaning or replacing air filters...........................................................................................83
Cleaning the filters.........................................................................................................83
Additional air filters........................................................................................................83
Removing and replacing the Profile XP filters...............................................................83
Removing and replacing the PAC216 filter...................................................................85
Cleaning and inspecting the chassis..................................................................................86
Cleaning ........................................................................................................................86
Exterior.....................................................................................................................86
Interior ......................................................................................................................86
Visual Inspection ...........................................................................................................86
Updating the emergency repair data..................................................................................87
Chapter 11 Parts removal and replacement
Procedures.........................................................................................................................89
External Parts Removal.................................................................................................89
Removing the front panel .........................................................................................89
Removing the fan unit...............................................................................................90